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The ShopRite at your Stroudsburg Pa location needs to value and be more considerate of their customer’s time. Today, Tuesday, November 19, 2024, and several days during the last couple of weeks, I have spent 20 minutes or more waiting for someone to service me at one of their specialty areas. I understand that workers sometime call out sick, and staff shortages, However, it’s unacceptable for key areas such as the Bakery, Seafood, and the Deli area not to be staffed/manned. All these areas require staff assistance.
I’m sending this formal complaint on behalf of all the customers and myself that have wasted valuable time waiting for customer service to send a worker over to these areas because no one was official assigned to the area on some days.
Desired outcome: It would be greatly appreciated if your specialty areas were properly manned per their posted hours.
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Reach out to ShopRite's customer service department pointing out the recurring problems. Note the specific departments (Bakery, Seafood, and Deli) and the problems of delay caused by too few sales persons. Recommend that the management analyze the patterns of personnel deployment so that the provision of service would be enhanced.