Shoprite Checkers
Reviews and Complaints

Can you kindly teach your stuff customer service especially in the township area’s.

Your employees treat us and talk to us like we don't know our rights.

I was at Shoprite ( Thokoza-Khumalo street) on Friday morning, purchased some items there, went to the till and asked the cashier (Sonto), there were three ladies standing around. So I asked Sonto (Cashier) if she had R200 in her till she said No...before she could even finish her sentence Thandeka Modikua* said its way too early for withdrawals. So I asked her if she can check in other tills, she looked at me and said “I don’t know if you understand when I say we don’t have money” she rolled her eyes. So I thought to myself she was the manager…standing there with her hands in her pockets + sticking attitude. She then spoke to older (nice) woman-old enough to be my mother to check in the other tills if there was R200? What happened to respect for older people and where is the customer service in that?

This lady asked me nicely to follow her to the 4th cashier and I was assisted professionally by Mpho but behind my back this Thandeka girl kept on talking and making fun behind my back and I just looked at her and walked away…the girls around her were laughing. She went on and on as if I was stupid.

I have never been treated like this in my entire life at Shoprite, therefore I will not tolerate someone to talk to me like that because I also work with important clients and I make sure that I give my best service. I take my Job SERIOUSLY. I don’t judge a book by its cover, just because I didn’t look good enough for Thandeka that doesn’t give her a right to give me an attitude. If she didn’t want to assist Sonto, she should have just walked away because she was just standing there looking pretty.

I will not be humiliated and when I come to your store I don’t ask for free items, I buy with MY own money. Thandeka needs training on Customer service.

(This was submitted to Hello Peter and no one has contacted me or bothered to respond to my complaint.)

Good day

My name is Nobuhle

I will like to complain yesterday on the 18 July 2017 around about 6:30 pm, I went to Shoprite Checkers. At Chrisani mall in Vosloorus. I went to buy a baby formula for my bay, a Simililec formula 2. They keep me waiting for about 30 minutes then they told me that they don't have a price for the formula. And even when they ask the Manager the manager was not interested in assisting with getting the price they I had to live without getting a formula for my baby. I was not happy and very disappointed.

On the 11th of july 2017 I was falsely accused of stealing facial wipes by the security at shoprite store, he then shouted and swearing saying (Angombuza ezakheni uyabophana yena akadlali) at me infront of everyone and then he locked me at the backroom of the store for an hour until they decided to reverse the cameras after that they found out that I did not came near that section. The thing is he never apologised to me. Today I decided to report him to store manager but she took security's side. I feel so humiliated and disrespected about this matter and I hope you will make a follow up about this issue.

in December I bought a stove at shoprite (Tembokwezi ) in Mandalay, from last week it was not working properly, everytime i plug it, power tripped, so i returned it because its still on Warranty. The Manager by the Name of Kenneth Mafa Refused, stating that It is working on the shoprite Power, I meant how does one compare household power with that of Retail Shop. He was Very Rude !

My name is Tebogo Andrew Mtuedwa I am very unhappy to see how this store discriminate against its customers my question to the manager of this store is do you assume that the only people buying there are Muslims? why not everyone is catered at this store couple of days I went to the store to buy me pork meat but there was none and is not just to say is finished they don't sell it at all but you find 2-3 fridge shelves filled with hallal meat. I might be wrong and I will apologize if I am what I saw is pure discrimination against customers, we have Shoprite at Charlesville, gugulethu and Lansdowne they all sell pork WHY NOT Athlone ?

kind regards
Andrew

[protected]

I bought a lucky star canned fish today and as I opened the can to cook it, some awful foul smell came from it like it was rotten or something... I checked the expiry date and it was bb year 2020... I ignored the smell and then added it to the pot, and ewwww the smell came out really worse... The canned fish was rotten period!
Ya'll gonna get us sick!

I went to acornhoek shoprite store to buy dog food for my daughter's puppy and while paying for the food the manager was called to the till cause she was needed. She stared at me and finally told me that the reason she was staring is because she couldn't believe that I was buying food for a dog while there are people out there who needs food. She asked me if I didn't know any poor people in my area that I can buy food for instead of a dog. I asked her if she ever had a pet and she replied with a sarcastic no. And I responded that I don't blame her, she wouldn't know how to treat a dog. Although she apologized I still feel very offended. Shoprite please teach your staff on customer care.

the incident happened on the 1st of June 2017 at the mafikeng shoprite supermarket. where by i attempted to purchase good of the amount of R499.38 but the cashier after swiping my eduloan card told me that the transaction could not go through, i left everything there and went to another supermarket, where i realized skome amount of money was missing from the card, i went to school and they gave me an account statement proving that the transaction at shoprite went through. i notified the manager at the shoprite and they checked to see if myy stury was valied, and indeed was. the promised to refund me by Monday 05/06/2016. i waited that Monday but still, there had been no refund.my contact numbers are [protected].

Good day my name is maphatsoe senyane cell no. [protected] email : [protected]@gmail.com. On sunday morning just around 10h00 I visited one of your liqour branches in aliwal north. I want to buy a bottle of wine for my family, to my suprise when I was about to pay the cashier said he's waiting for the manage who was apparently on the other side of the store. We waitied for about 5 to 10 min as the cashier couldn't do any transaction. This lady (manager) came in very arrogant didnt even greet nor apologise no explanation what so ever, talked to the cashier and then wanted to leave the store. I called to get wantes to talk to her " she told me she doesn't have to talk. I was bad disappointed thinking of the manager can talk to us openly on the floor that way then who's gonna give the best services on this? I really angry. I didn't have choice but to buy that wine cos of time but i'm not sure I would be able to go back to that store.

Good Day

My name is Mrs Edwina Burt

I have a huge complaint with regards to one of your employees Mr. AE Cottage currently based at Shoprite liquor Blue Downs.

On Saturday 28th May 2017 @ 17:20 an incident accrued

Then liquor store usually close its doors when there are too much people inside giving everyone a chance to buy and get out then they are letting in only small groups at a time. Which is understandable because the shop space is so small.

Upon being 1st in the line I stood there for 30min waiting to be send it whilst Mr. AE Cottage let other people in even though I have been standing there for a while.
One guy come from behind to ask why he is doing that after he complaint he pushed the door open because this AE Cottage was unfair by letting people in only he knows

This guy that came from behind then went in and I followed because the door was now open then your employee (EA Cottage) pushed me against my breast and even when I asked him to please stop he continued pushing with his fists against my breasts.

This man not only touched but hurt my breast and I have witnesses people I don’t even know that even shouted at him asking why he is harassing me like that.

I went in and bought what I needed and upon me leaving I wanted to take a pic of his name badge since the casher refused to give me a pen to write down his name
Mr. AE Cottage grabbed me again assaulting me and said I am going nowhere I was extremely upset Firstly don’t any customer have the right to complain? secondly, I stole nothing I was a paid customer that was handled like a criminal kept behind closed doors. I was in tears because this man has no same to be so aggressive towards me and everyone in the store can see then I turned to the casher to ask why am I kept here if I did nothing wrong the casher replied that I must wait for the manager the manger came after 15minutes and I explained what had happened and he said I did not wrong they should let me go, I left the Shoprite liquor in tears.

Not only was I violated and assaulted by a man but I was treated as a criminal as well No one came to help what is this world coming to.

I am only sending this email today because my breast got swollen very bad afterwards and I am in a lot of pain.

I will be going to the doctor later today and If I don’t hear from you with regards to the above matter I will be laying a formal charge against FBS Security and Shoprite

With all the #MEN-ARE -TRASH going around on social media I don’t think anyone would hesitate to assist me in this matter

I will be awaiting on your response soon.

In the Norwich, Ct store the manager was making a scene in front of everyone, I was embarrassed for the woman. The same naked headed black woman did the same thing to me. She acts if it is coming out of her paycheck. This woman had some spray sunscreen and the manager is holding up the bottle saying it is almost gone and for her to go get another bottle so she can feel the difference. That the bottle was almost empty. It is almost impossible to return something without a receipt, she embarrassed me also, My sister bought me some riccota to make lasagna for Easter but it was bad and I did t have my sister's card number or a receipt and she would not let me return it, embarrassing me in front of everyone so I just drop 15 miles to get the receipt and returned it to another store which was very courteous to me. This manager was so rude and obnoxious, she doesn't deserve to be a manager.

i was withdrawing from that dirty store and while withdrawing the machine went offline without me noticing that the funds where already debited, the cashier alerted the store manager Dimple Moonsany an Indian lady that think that's her store who was all over the place pretending to be busy what has just happened without her even waiting for her cashier to finish her story she advised that she must do it again. it worked this time i left the store while walking to my car i noticed TWO SmSs notification notifying me of what just happened, i return to the shop barely 5 minutes after leaving i show the cashier who then call this rude to the core manager dimple who made it seem like its my fault which i felt disrespected, she showed no interest of my query at that time which made me think if is she qualified to manage such a store. she told me straight that theirs nothing that she can do i must get my bank statement which i need to pay for and my statement is monthly base which it will be available on the 25/05/2017. kindly look in to this and get back to me ill be going back hoping to get my cash which i worked hard for .Tshepo Masinga my contact number is [protected] or email me on tshepo.[protected]@gmail.com

No matter what type of day it is sunny, rainy or snowing, the store is so unbearable cold. Many customers that are going through the isles are shivering and stating how ridiculous this is that we have to rush through to get back in our cars to blast the heat and recover. Shoprite is the largest in brodheadsville and has the right idea with ceiling fans pushing the heat back down. I can't imagine how much the electric bill is . Sad that no body really seems to care about it. I know management states that there is nothing that they can do. I feel i can not be uncomfortable while shopping. Till something is done, i will go to shop rite.

I went to Shoprite Phumulani mall, when I get to the point of sale I asked the cashier that can I withdraw R80, they told me ( with attitude ) that they don't have it and looked away as if I'm rubbish infront of them. I then asked them again hoping that they come up with a solution " I only have R80 in my card what should I do now? They just told me go to another till meaning I should go and que again, This whole thing didn't sit well with I went to the Manager and complain, Managers apologized and try to get a person who assist me, when I get to that lady I was told that I can't withdraw because the card I was using it's written Mr on it, I then explain that the card it's for my son he's a minor he's only 7 years old, I'm then the one who can get access to the card until he turn 16, then I was told that I can't be assisted.

I was shopping at Shoprite in bear delaware and asked a man if he worked here and he said yeah, so then asked him where something was and asked if he could show me, and he was very rude and ignorant, and then he told me he works in the back and to ask someone else and walked away, I then proceeded to ask another employee close by and asked who that was and she said it was Matt and he does receiving...

On the 23rd of March 2017 I visited Shoprite Randfontein Station Mall, Money Market Department. Three cashier ladies were present and only one was busy assisting a customer. They were chatting continuously without informing us that they are on break or whatever their reason were for not assisting us. Numerous complaints came from behind me and that is when the second lady started opening her system and decided to assist a customer that did not even queue. My argument is why do they not inform "us" the customers of any delays. Their service is appalling and unprofessional to say the least.

I was at shoprite today and bought hot cross buns when I got to the office it was old I then immediately threw it away. This is not the first time this has happened but I didn't bother complaining. I also bought smoked fish that was rotten and also samoosas which was sour. I was nausea and threw up immediately I could have been infected with food poisoning this is ridiculous. I support shoprite everyday and this is the service I get l am very upset and thinking of taking this matter further.

On 11 March 2017 at 17h00 I went to Shoprite Checkers Ennerdale.
If you enter the shop and while inside the shop had a awful smell it stinks.
This is really unacceptable and unhealthy.
According the shop manager he complain but does not get any respond from top management.
Please can you attend to this problem as soon as possible as it is an health risk

Good evening
I went to shoprite Liquor store just now, and I feel extremely disappointed and unhappy with the whole treatment I got from the security people at the door. The guy wanted to man handle me for not having a receipt but their door is right next to the teal, he saw me paying for the drinks but strangely he still insisted that he will beat me if I leave the shop. The staff there assume we all go to the shop drunk, disrespect and taking advantage of customers is a huge challenge that needs to be addressed with your staff members . I will attach pics of all the staff members who takes advantage and unable to deal with customers well.

On the 18 February I purchased a loaf of unsoiled white bread in order to cook a meal for my family.
As we were indulging in our dinner, we realised that there had been a cockroach in the bread, to my disappointment, I took photos of the bread.

As this was the most disgusting thing that we had seen, I immediately proceeded to the Mount Edgecombe branch with the meal and that included the bread.

I then called the store and was assisted by the manager on duty, Kishore who assured me that the matter would immediately be resolved, when I got to the store all that was done was I received a refund of R6.

I have since not heard from the store manager and I am really dissatisfied with the level of service that I have received as I am a loyal customer to the store.

My wife immediately fell ill due to her vomiting, this is an issue that needs to be dealt with, with utter importance as it may be reincurring and cause dissatisfaction to other patrons.

I believe that this matter should be treated with utter urgency, as I plan the escalate the matter further to the health inspectors as well as the health department.

I would appreciate feed back immediately.

kind regards

Tyrone John Jordaan
[protected] /[protected]