Singles50’s earns a 3.0-star rating from 153 reviews, showing that the majority of mature singles are somewhat satisfied with dating service.
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Subscription
I cancelled my direct debit with plenty of notice, I checked my bank account today and there is a direct debit taken again recently. I contacted my bank and there was plenty notice given to cancel my direct debit a few months ago.
I will be contacting my bank again tomorrow, if there is another direct debit taken I will seek legal action and I will take this matter further.
I wish to hear from you very soon regarding the above matter.
Elaine O Driscoll
Desired outcome: STOP MY DIRECT DEBIT!! PLENTY NOTICES WERE GIVEN, LEGAL ACTION WILL BE TAKEN OTHERWISE
This complaint has been resolved automatically due to user's inactivity.
Fraud by Single50 to take two lots of £131.70 from my HSBC account.
Yesterday, January 15th, at 2.02pm i received a text message from my bank HSBC Fraud Department, stating that there had two attempts to withdraw £131.70 from my account using card details that i used to join Single50/Our Time several months ago.
They have corrected the Fraud, i have destroyed my card.
The Police will be informed.
I have not renewed my Subscription.
Why is there not a Customer Contact number at Single 50 for this reason?
Desired outcome: The Company should be closed down and the CEO should go to jail.This is FRAUD.Michael Herbert14 Gayhurst Road, London E8 3EH
This complaint has been resolved automatically due to user's inactivity.
Membership
I clicked on a one month membership for €7.49 (just to see what the site was like before committing) and 29.96 was charged to my account - I declined the payment approval twice on Revolut but it still went through and I didn't want to pay that much nor do I want membership. I would like to have my money refunded and my subscription and membership cancelled. Its not for me! I have sent an email to customer service regarding same.
This complaint has been resolved automatically due to user's inactivity.
Singles 50
I emailed a cancel subscription on 05November 2022 ask to cancel subscription with immediate effect.
I fax to your offices submitting in print and now you are charging me a fee of r1200?
I'm not liable for it because I did cancel in advance
Please look into this matter and unsubscribe me with no further avail.
I also have a screenshot of my cancellation
Regards
This complaint has been resolved automatically due to user's inactivity.
Subscription taken from my account
Over a year ago I tried the site out and didn't like it. I cancelled the subscription and havent been on the site since. Let me note that I received no emails from the site since then. I cannot prove that I cancelled my membership other then I recieved no emails or visited the site since. I could not afford that amount of money anyway. When I saw the money taken out of my account on the 4th november 2022. I was unable to get hold of the bank as it was weekend. Tried to find the cancel subscription form but it was missing of their website? Had to cancel my card and I sent them an email to refund my money but refused. Its an absolute scam to make the cancel subscription so difficult. I can't even cancel my subscription now. They are a terrible company praying on people trying to find someone after we loose people through corvid. I feel absolutely helpless to their abuse of position in relation to taking funds.
Desired outcome: I Need a full refund
This complaint has been resolved automatically due to user's inactivity.
Dating app
On the 28-09-2022
This single50 app withdrew $299.40 from my account
I unsubscribed in first week of August nearly two months ago
I have looked up how to check subscription and unsubscribe there is nothing there to prove in my App Store about the subscription fee nothing saying anything about the single50 app
It also says in google if you can’t find the unsubscribed account it means it has already gone
I’ve emailed them they have said I haven’t unsubscribed
It’s a fraudulent app I’m only on Centrelink payments I can’t afford that kind of money leaving my account hence while I unsubscribed back in early August
They are a bunch of scammers
My email address is Catherine.[protected]@gmail.com
Cheers Catherine Kaye
Desired outcome: Want my money back and I want them to unsubscribe me if they are saying I’m not Just a joke
This complaint has been resolved automatically due to user's inactivity.
I switched to J4Date.club I wish I knew about it before joining Singles50
Dishonest right from the start, they charge you 8 to 10 times the amount they indicate in the ad. I talked to quite a few women and all of them wanted me to send them money. Anyway, I switched to J4Date.club
and I built trust with them quickly. Now that I have had my second successful date through their service I'm positively overwhelmed. Things finally started to move. I'll never go back to Singles50, I'm done with that hoax! It's 90% scammer infiltated, so trust me, you will want to cancel. But their cancelation policy is a rip off because they like to steal money from their consumers. You will do your wallet a favour by avoiding this con company!
Unauthorised credit card debit
Contacted company via email [protected]@singles50.com.au on 15th July 2022, to cancel the account in the name of Carolyn McAleese. Received a reply email Ticket#[protected] from their Customer service team Luxembourg, Commercial Register: B123206, Managing Director: Laetitia Pateau. Email stated “One of their colleagues will be in touch soon”. Have not received any communication from this company and a debit amount of AU $239.85 has been charged to the above named account on 13th October, 2022.
Desired outcome: Please refund and cancel the Singles50 profile account in the name of Carolyn McAleese.
Unauthorized debit from my account
On the 10 September I signed up for 1 month trial period at R399. The site was full of scammers so just a week ago I went online to see if there were other complaints. I found lots. But more than that they were accused of taking unauthorised payments after the period had expired. I deliberately made sure there wasn't enough in my account and low and behold they tried to take R999 on the 10th October which is today. It was returned and I will have to go to my bank today to stop the payment as I am sure they will keep trying and getting funds back will be a problem.
I suspect that the whole organisation is a scam using scammers posing as members and trying to lure unsuspecting public and then the way the site is designed with misleading information on subscriptions and cancellation.
Desired outcome: They should be closed down, but at the very least for no further attempts at stealing my money and an apology
unauthorised charges. misleading and dishonest and decieving charging information
paid for a one month only subscription om 16/07/2022 (as advertised)R400
on 16/08/2022 my acc was debited R1000.
I have tried my best to resolve this and get my money back but it is proving extremely difficult. it seems they make it extremely difficult on purpose. its an absolute shame and i know that the people behind it will get what the dish out. which amounts to extreme frustration and hardship on people who cannot afford the hidden costs and aggravtion required to resolve. shame on them and all associates.
Desired outcome: please refund. a response would be appreciated.
Wrong payment taken out of my account
I only wanted The $9 for six months it took out $239 out didn't want premium...not good service when there is no one to contact
Nathalie
Desired outcome: Money returned
It's totally deserving zero stars! Dishonest right from the start, they charge you 8 to 10 times the amount they indicate in the ad
I talked to quite a few women and all of them wanted me to send them money.
I'll never go back to Singles50, I'm done with that hoax! It's 90% scammer infiltated, so trust me, you will want to cancel. But their cancelation policy is a rip off because they like to steal money from their consumers. You will do your wallet a favour by avoiding this con company!
Agreed, horrible service.
E-mail [protected]@gmail.com
I cant register with my email address keeps on saying invalid how do i fix it
I have not entered my sms code and do not want to proceed as misleading how much it costs
Please email me
[protected]@gmail.com
I did not enter my sms code and site says am now a member not true did not confirm with sms
Have sms that did not act on
Site defaulted to page for me to give details of self saying congratulations I’m a premium member
Extremely misleading saidckeatky 9.95 a month / 6 months
Please unsign me
I did not verify my membership fee with sms code
I don’t believe it can verify without it
Desired outcome: Cancellation without removal of fee from account
Cancellation of subscription
I have been joining this website for a month trial on 02 March and have been sending them cancellation email as from the 10 March my emails never reach them as their email address don't exist. Yesterday they wanna deducted R999 out of my account but lucky there was not enough money into my account the people are frauds and I'm going to change my banking details as they are not getting a penny out of me... I want them to cancel my account... email address - louise.roberts.lr16.@gmail.com
Desired outcome: Stop misleading peoplle-fraudsters
Cancellation
When I sent the email with the cancellation page they asked for, the mail is returned with no phone number how do I contact these people to cancel?
I sent the email on Monday 14th March... I got it back on Tuesday 15th March. So if their emails are not working what are we supposed to do?
70bd(2 I /-r!t I -494f -a 1 21"2$49dfiilf .i€,ld
That is my contact ID
Desired outcome: I just need them to receive my cancellation and cancel the premium
I need this premium and suscribtion cancelled this website is a frraud
Singles50
I have been unable to get a reply from a real person. I was about to upgrade to Premium on the site but only credit cards are accepted- I use a debit card. I believe the site is generating fake chat requests from women that may or may not even exist. I have used internet dating sites in the past Oasis.com being one I have met real people with since I can't pay to upgrade and no one sends a real reply I think Singles50 is primarily bogus
Clinton Williams please contact me directly at
[protected]@yahoo.com.au
Desired outcome: Prove there are real people who are able to operate a legitimate dating site.
Deducted money from my account R999
I received a message on my phone today (12 January. 2022 and again on the 12 February 2022) that an amount of R999.00 has been deducted from my bank account. I did not authorize! Please refund my account or I'll going to report this site to the ombits man and media. How can you deduct people's money without them giving you authorization to do so?
This is fraud do you now that? You steeling peoples money. I want my money back before the 20 of February 2022, or I'll going ahead to report you by every social media and the ombits man
I'm seeking assistance
stop sending me emails requesting payment. this is a form of extortion. My 12 month contact has ended and I have no wish to continue with your service as stated in previous correspondence.
E:[protected]@outlook.com
should you continue to hassar me with email demanding payment I will report you to the Australian Federal Police.
As previously notified, I've notified you and I will not be paying any money.
thanks
Desired outcome: stop harassing me !
My account has been hacked please help
Hi I cannot log on to my account, it was hacked. Someone was sending messages on my account to people! I am using the right details I have checked many times. When I click forget password it says it will send an email to reset but I have tries many times and have not received ant reset email
My email is [protected]@hotmail.com. Please fix this ASAP you can email me there
I will open another account but this one needs to be fixed if possible
Thanks john Ryan
Desired outcome: get my account fixed or open another
Singles50 Reviews 0
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Overview of Singles50 complaint handling
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Singles50 Contacts
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Singles50 emailscs@singles50.com100%Confidence score: 100%Supportprivacy@####DOMAIN-NAME####100%Confidence score: 100%
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Singles50 addressbe2 S.à.r.l. 13 rue du Commerce L-1351 Luxembourg, Luxembourg
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Singles50 social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 05, 2024
Most discussed complaints
cancelling membership during the cooling off periodRecent comments about Singles50 company
It's totally deserving zero stars! Dishonest right from the start, they charge you 8 to 10 times the amount they indicate in the adOur Commitment
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