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SingTel review: Singtel corporate service

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3:39 am EDT
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Our corporate is using Singtel services, and the services provided are way below the passing standard.

I have requested for my new entity a new account, to be separated from the other entity, ever since Apr 2023. After months of wild goose chasing, in Aug 2023, I finally received a reply that the new account has been created. However, when I logged in to the biz portal, I wasn't able to view the new account. I sent another email to give me the access. I was told that I am the SPOC of the new account under our new entity. It was another ball-passing for another month. I didn't get any reply for weeks after that. I sent another email today to follow up on this request. Another customer service agent replied with a whole log of procedures for us to do before I could be appointed as the SPOC and have access to the new account. This is absurd! I was told I was the SPOC of this new account last month. Why do we have to restart all the process to appoint me as the SPOC? I simply asked for the access of the account to which I am already the SPOC, through the biz portal.

This is never ending and frustrating. For my next company, I will definitely request to not use Singtel service at all.

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  1. SingTel Contacts

  2. SingTel phone numbers
    1688
    1688
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    Customer Service
    +1 (800) 763-1111
    +1 (800) 763-1111
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    Sales
    1606
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    Post Sales and General Enquiries
    100
    100
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    Directory Services
    +1 (877) 746-4835
    +1 (877) 746-4835
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    United States
    +65 62 351 688
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    Customer Service
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    +65 68 383 388
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    Singapore
    +1 (212) 269-7920
    +1 (212) 269-7920
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    United States, New York
    +1 (650) 508-6800
    +1 (650) 508-6800
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    United States, San Francisco
    +61 280 827 800
    +61 280 827 800
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    Australia, Sydney
    +44 207 122 8000
    +44 207 122 8000
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    United Kingdom
    +49 699 750 3445
    +49 699 750 3445
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    Germany
    +88 11 184 988
    +88 11 184 988
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    Bangladesh
    +86 106 410 6193
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    Hong Kong
    +91 114 152 1199
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    India, New Delhi
    +81 354 377 033
    +81 354 377 033
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    Japan, Tokyo
    +60 377 282 813
    +60 377 282 813
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    Malaysia
    +63 28 872 791
    +63 28 872 791
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    Philippines
    +82 232 877 575
    +82 232 877 575
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    South Korea
    +886 227 411 688
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    Taiwan
    +66 22 569 875
    +66 22 569 875
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    Thailand
    +971 43 636 705
    +971 43 636 705
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    UAE
    +84 439 432 161
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    Vietnam
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  3. SingTel emails
  4. SingTel address
    31 Exeter Road Comcentre № 01-00, 239732, Singapore
  5. SingTel social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024