Souq.com
Reviews and Complaints

Dear Concerned Department,

I placed the order on July 12 and paid with my credit card. Order #[protected]
Status of my one of my shipments showed 'Shipment 1 of 3 Arriving This Saturday 14'

Today, July 17 I called to follow up on my order and, at first, call centre agent could not find my order, then informed me that due to some 'technical' error order was not processed and i have to re-order all the item again.

Why I wasn't informed about this?! Why no sms, email or phone call was made to inform YOUR REGULAR client if you experienced a technical glitch! This is SOUQ's problem, not a customer's issue.
Why I had to follow up on my order and find out only because I PHONED myself that SOUQ did not bother even look into my order and inform me regrading the issue and offer me a refund or alternative solution!

Very inefficient and unprofessional service

More than a month now, I returned Samsung Tab bought from Souq.com and they confirmed the item received in good condition as well.

However, it is noticed that they have given the money to someone else who has no relationship with me and until today, I have been following up with customer service to get my money back but no response at all.

Customer service never support your concern rather will give open answer that someone from their side will call... this is the usual answer and nobody is responsible for customer at all..

Therefore, please be high alert when you deal with Souq.com as there are chances you will loose your money and they will not address your query at all...

Dear Souq.com
I am Hikmat Ismati +[protected], UAE. Dubai
On June 22.2018 I received a Scooter (Xiaomi) #[protected] paid 2, 004 ead cash and Refunded at the same time due to the item was defected (while riding It had a noisy sound from the frontal tire)
After receiving the voucher on July 1, 2018 I ordered #[protected] the same item from the same seller (ChinaGragonMard) hoping I could get a good one in this time.
But Unfortunately when I received the second time It was even much much worth than the first one. Here you go by details:
1) No white tapes (holders) around the box when received.
2) No protection sellotape on the product (which means this product is unopened and unused) when opened.
3) A big scratch in front of the product where it can be folded
4) This vehicle can be connected and controlled vie its apps named Segway-NineBot and when I tried to connect It was asking a password to enter which is already set by previous user
5) last and the most important. And again, while riding it had a cracking and knocking noise from both wheels worth than the first time I received.

At the Same time I have Refunded and packed as how it was and shipped by myself to your Al Safa branch on 3. June 2018

Since that day I have followed up several times on the phone.

I was told that The seller is claiming that the item has missing the charger and some other parts (which is impossible) and is not going to refund it.

Please, help me to refund this product.
Looking forward your prompt action

Myself anand (my order #[protected] and order placed: 02 july 2018 and complaint no. [protected]) and I don't know to whom should I raise my grievance about an order which I have placed in souq.com for a xiaomi mi a1 mobile phone.
Have placed the order on 02.07.2018 which was subjected to deliver on 07.07.2018, I didn't receive any update regarding the delivery status of my cargo till time. Its been a daily routine for me now to make calls to both souq and q-express enquiring about my cargo for which I have made the payment already. It is something that they have arranged the transporter and at times when I am placing the calls they have got only one reply for me like ‘ the cargo has already left dubai but it's not yet updated in the ajman hub due to some technical errors'. May I know what is that technical error which a company like souq couldn't solve from 07.07.2018 till today…?
As per my trackings, that I can find in their tracking portal shows like cargo picked on 04.07.2018 and till yet no delivery updates even to ajman hub as they have informed. So where is my cargo..? Is that lost in between…? If so am I responsible for it….? I seek answers.

The mobile phone which I have ordered was for aed670 and the payment is already done. So where's my money that I have put for…?
I have raised so many complaints to souq and q-express but nothing got resolved till yet.

Myself Anand and I don't know to whom should I raise my grievance about an order which I have placed in Souq.com for a Xiaomi Mi A1 mobile phone.
Have placed the order on 02.07.2018 which was subjected to deliver on 07.07.2018, I didn't receive any update regarding the delivery status of my cargo till time. Its been a daily routine for me now to make calls to both Souq and Q-express enquiring about my cargo for which I have made the payment already. It is something that they have arranged the transporter and at times when I am placing the calls they have got only one reply for me like ‘ the cargo has already left Dubai but it's not yet updated in the Ajman hub due to some technical errors'. May I know what is that technical error which a company like Souq couldn't solve from 07.07.2018 till today…?
As per my trackings, that I can find in their tracking portal shows like cargo picked on 04.07.2018 and till yet no delivery updates even to Ajman hub as they have informed. So where is my Cargo..? Is that Lost in between…? If so Am I responsible for it….? I seek answers.

The mobile phone which I have ordered was for AED670 and the payment is already done. So where's my money that I have put for…?
I have raised so many complaints to Souq and Q-express but nothing got resolved till yet.

Order ID: #[protected] i make return this product but still it is not yet picked by the courier i received so many messages the courier is on the way to pick up and i call the customer service also they inform me the next day they will pick up . until now it is not yet returned due to courier service didn't take the material . My contact No is +[protected]

Recipient: Renjith Paduvilan

Screen shot attached

Hi,
I am experiencing very bad service from your delivery system, for the past three days i am trying to get my consignment Order ID: #[protected] and Order ID: #[protected], it has been promised the delivery on the 10th by the courier company but nothing has come up till now and not even they cant promise the delivery date or time now, check my escalation complaint with the Q-express 1706401 dated 9th said that some one will call me within two hours but three days passed, no one has called me so far. Spoke to somany people in the q-express ( maria, mariall, john, saifudheen etc, ) i feel this is a punishment to me for ordering an article through Souq.com. ( very bad, unsatisfactory, upset, frustrated ) if you asking to rate the service then i will mark a BIG ZERO without even thinking twice.
need your action by delivering the above order by today before 5 pm

Rasheed Kommoth

Recently I purchased a rado watch from Souq.com . I didn't receive any catalogues or warranty. Requested customer service to arrange but since 10 days I was inform it is under process. I had a doubt that I product may not be genuine so I took the product to rado distributor and I was informed that it is fake. To further verify I even check some multiple seller who deals with high end products but same reply that this was is fake. I was surprised that how come souq sell fake products.It is crime

I placed an order on 27th June and it suppose to deliver on 1st July. Till date I did not receive my shipment as well as it shows shipped from last 10 days. I contacted support line as well as q-express both saying that we need to physically search for your product as it is shipped from Dubai hub but did not received at ajman hub. same answer I am listening in all my calls. Kindly solve this issue ASAP

Dear Team,

Have placed a order for IPhone X 256 GB on 1st July and it was supposed to be delivered on 5th July. However the item is showing as collected by courier but haven't received the same till now. Have raised multiple complaint with both Souq and QExpress but there is no response till now. worst customer service by both Souq and QExpress. Customer service by QExpress is the wrost, they don't have any proper information and they are not ready to help. It was promised Borge by Souq and QExpress that I will be receiving a call but I haven't received any call and I have been calling both atleast thrice a day but the product is not delivered till date.

Request Souq to act immediately.

Hi, i just to complaint regarding my order,
Someone cancelled my order, Order # [protected]
my order is
(Casio G-Shock Men's Grey Dial Resin Band Watch- G700SE-1a4)
Someone Cancelled my order Yesterday,
Can you Please find out who Cancel my order, and i need that item urgent.
i order that one June 26, 2018, and then suddenly you will cancel? what service you have?
Can you please send me immediate response to this matter.
I'm very disappointed.

Order no. [protected] LG Q6 temper glass did not same, contact back souq. com they told me they refunded mony in my souq.com violet I did not know what's souq violet also they cannot bound to us in their own account they received mony from my account and so i request my amount return back in my same bank account, order no. [protected] sd SanDisk card 32 gb when checked its was 29 gb returned back to souq. com, until no response, customer representatives keep the call on long hold and no cooperative, , mistakes from souq. com and punish give to the customers

I recieved an item from souq.com UAE, a bath and body works bodylotion. the item came out defected ( has a fungus on top of the bottle, smelled weird, had no expiration date, and the bottle had a hole in it actually), i offered to return it to souq.com Egypt which is where I am staying now but they refused and wont refund the amount back to my card until i return it to them in the UAE and I will not be travelling soon, I did file a complain with the dubai consumer rights

Order No. [protected]

LifeStride Women's Neva Wedge Sandal, Metallic, 5.5 M US LifeStride Women's Neva Wedge Sandal, Metallic, 5.5 M US Shipped by: Aramex Condition: New Rate this product: Seller: Amazon Global Store US

We have put online request for return of this item on 19.06.18 but the collection for the items from us has not yet taken place as of 08.07.18. We have called customer care many times and several e mails have been sent to souq.com but the issue is not yet resolved.

I ordered on 3jun one apple airpods with 550 derhams but i was charged twice and contacted souq dubai on 6jun and opened a ticket number [protected]
It has been a month contacting souq via emails messenger and more than 7 or 8 international calls
Sent all the requested documents to solve this matter
The customer service agent each call tell me different things which is illogic and shows that none cares about customer service
Please i want to end up this matter and refund my money back to my credit card
Please solve that problem i am supposedly dealing with souq.com dubai such a reliable entity should care more about its customers
I am really fed up from this stalling although you have all required documentation you asked for ( bank statment)
This is my last trial to reach souq team to handle my problem then i will have to take all the necessary legal actions

I have placed this order since the 29th of june and the delivery was between the 01st and 03rd of july. I received a message from q-express on Saturday the 30th of june that it is on the way but no one called me and I was on the given address the whole day. now I am calling them everyday and they are giving excuses.
I WANT MY ITEM TO BE DELIVERED TODAY

souq was actually one of my fav. application easy decent and fast delivery service, my last interaction was aweful like the worst
my delivery was supposed to be on wedensday
no delivery was made no confirmation
nothing
called the shipping company they said it was an unclear adress
no calls no texts to say that i had to call myelf
to figure out that they wont deliver it and that they will reschedule called souq to complain and ask why i was not contaxted he tells me we wont track eaxh parcel sir ur delivery is tomorrow

DISGSUATING!

I want use the phone today no more fake promises,

Hello, your Souq.com shipment [protected] is out with our courier, please expect the delivery today at your registered address.
Your shipment [protected] is on its way to you now, please be available to receive it.
Arriving late: The delivery of your recent Souq order may be delayed by 2-3 days. We are very sorry about this. You can track your order at http://uae.souq.com/ae-en/account.php

Fake promises and I canceled after almost 11 day of not receiving and then, , ,

تمت عملية شراء طلبك رقم [protected]. متوقع توصيلها من الإثنين ٢ يوليو ٢٠١٨ الى الأربعاء ٤ يوليو ٢٠١٨. تتبع طلبك من هنا https://souq.link/2tImkno.

Today is 4th but again nobody contact me.

Arranged for pickup for tracking no. [protected]
I am calling everyday promising the same thing today the driver will call and pick up.. But no one showing up no one calling. What kind of service the souq providing for the damaged handset which I want to return.. How can I buy a new one without getting my refund as soon as possible..
I believe now souq is not following the amazon standard. The mobile which I order not connecting to any of the blue tooth audio devices. What kind of mobile you handing over to the customer who keeping faith and order somthing from souq.
Please dont do this to anyone.
I want you guys to do some action and help the customer so that they can have order in the future also.

Awaiting for your action

We ordered the item and cancelled the item very next day. However, Aramex courier delivered the item within few days. Since then for last 3 weeks we are after Aramex and souq.com to come and collect the item. But nobody came till now. Aramex is waiting to know who would bear the cost for courier for returning the item. Even though we ordered the item from souq.com (a 100% subsidiary of Amazon), the item came from Amazon USA store. So, the item has to be sent to USA, and neither Amazon USA nor souq.com is informing Aramex to generate an AWB number for the return. We are in a fix.

So, please don't buy any items in souq.com, if you see the item is coming from Amazon USA store.