Speedway
Reviews and Complaints

On April 19, 2019 at 4:10p your employee (black male approximately 130 pounds with small braids in his hair wearing a tan baseball cap) working at this station denied service to myself and about five other customers. As soon I walked up to the window he flared his arms came on to the microphone and stated im not servicing customers at the window so you can go somewhere else...you can call corporate I don't care." Let me be the first to say I dont know this young man and find his behavior appalling. As an HR Director I am most certain that this behavior not only violates your Code of Conduct policy but also your policies related to customer service.

Assuming he's had a bad day I sat in my car for a few minutes to give him time to cool down. I went back to the window and watched him serve a white man who was buying a pack of cigarettes. I approached the window again and he proceeds to state just come on man so I said listen I haven't done anything to you. He then stated [censored] it you not getting no gas and continued to argue.

Another customer walked up for service and witnessed this.

I am calling for this employee's immediate termination and will be countering this claim with multiple agencies. If your organization cannot train people in proper customer service they do not need to be employed.

We use Speedway Rt 60 Huntington Eastern Heights area.
Our ground crew that take care of 2 local cemeteries visit your store several times a day. We buy fuel, drinks, food, cigarettes, chew, etc. This is 5 and 6 days a week.
Our mean dig graves daily. And they can't stay as cleans as some folks.
Upon visiting Friday April 19th 2019 your cashier scolded the men for their dirty feet messing up their floor.
The complaining continued while they shopped. When they came up to pay your cashier told them they have the right to refused them service.
This embarrassed them, was disrespectful, belittled them.
Hard working men refused the drinks they needed after working, something to eat.
This is wrong. You need to make this right for these 3 young men. They dont make alot of money. Probably not feeling good because they are dirty but cant help it. Could change cloths had to get back to work and dig another grave. But no refreshments for the speedway they visit 5 and 6 days a week.
What are you going to do for them.
Woodmere and Ridgelawn memorial parks.
[protected]
Please dont ignore this.
Mrs. Rowe

I live in Deer Park, New York and have been using the the Speedway gas station for the past 6 or 7 years. It has always been clean and well taken care of. Over the past 6 months or so, the parking lot has been full of garbage and the cans are overflowing. Deer Park is a community that takes pride in our environment and this is a complete eyesore. Aside from the gargabe, the other problem is that there have been about 3-4 people who hang around the side of the store all day long. They are drinking beverages out of bags, and have been seen urinating on the side of the building. They also had an extension cord and had it plugged into the side of the building. If they are in need, they should go to shelters. The church is a block away and have programs for people who need help. There are kids riding their bikes through this gas station, and this is very inappropriate and disturbing for them to see. Please have someone investigate this. Thank you.

I was recently fired over false pretense. And the Gm and 2 mangers and employees are talking about it in front of customers and talking crap about why I got fired. Which is real real illegal. There are other issues that have happened to with being harassed and bullied for being gay. I have plenty of people to back these claims. I would like this taken care of before it goes further. This is not a professional place to work.

I love my speedways in richmond indiana. I'm a regular customer and spend 20 $ or more a day there I will go out of my way to get to speedway I have to have a coffee an mountain dew to start my day off it's first thing I do in morning and last thing I do when I head home after work. The last month there a new employee that works on east side not sure name but has blue hair and first day I walked in that she was there I smelled something horrible the whole place was a death smelled like wasn't sure what it was but when I got to fountain area smell was worst than ever. It was at point where I was gagging and i'm not over reacting neither. The closer I got to register the more I couldn't breath it really took your breath away and was a mixture of death and body odor and something that she was trying to use to cover her smell i've smelled b/o before but nothing like this. I don't know how other employees work in that environment I couldn't as i'm checking out she tried to see what size coffee I had I look down to see her touch the top of my cup lid I drink off of and notice her knuckles black that told me she doesn't wash her hands if she did they for sure wouldn't look like that. I had to exchange my drink and it won't let her touch it again she needs to learn not to touch people's drinks that's customer courtesy. I personally as a manager in customer service would never allow someone to work in that type of environment around people or food that has bad hygiene. I've complained to manager and they said there wasn't nothing they can do that there aware of situation had multiple complaints and corporate would allow about anything. So I would like for to whom it concerns to know about this situation before you guys loose business me personally I will not purchase anything from there if not taken care of. If she's like this I will walk out and go elsewhere.

Poor management at the new store in Roscoe, none of the managers take you seriously. There is this guy that works their and he clocks out 30 mins before the end of his shift and harasses girls that work their, he still works there and not too mention he smokes weed while on property and on the clock. It's okay for others to wear leggings and they wont say anything to them but they did to me and then they told me that we were not allowed on our phones but it's okay that the other coworkers be on their phones and then some coworkers will not go outside and do trash. Some of the coworkers will not get out from behind the registers to do anything.

I went to speedway for windshield washer fluid. & as I'm standing in line to check out two of the cashiers were restocking their coin dispenser & when they came to realize they were out of change.. instead of going to the back for more quarters, nickels, dimes, etc they grabbed the charity tub that customers put their change in for charity & started restocking the coin machine with charity money! How In the hell is that acceptable at any level! You guys should be sued.

I went to Speedway in Newburgh, NY (On Route 300) at 3 PM to get AIR for my car's wheels. I put $1.50 in and it didn't work. When you can't get the service, there is no mechanism that gives your money back. I went inside to have someone help me. The girl at the register was kind. She was going to help me. She came out but told me that the AIR doesn't work. I said why there is no sign on it? She said her manager yelled at her for not putting the sign. Then I asked my money but she said she was going to get in trouble so I said fine don't give me the money. Then can I see the manager? Who is this manager who expects cashiers to know if everything is running alright? She got freaked out and she said that's fine, that's fine... I asked the managers' name 4 times; she didn't tell me because she was literally scared. what kind of place is Speedway to work at? Why AIR traps people to put money and and not get service? I am sure you won't even answer me but at least people can think twice when they do business with Speedway.

I live in frankfort kentucky we have 3 speed ways here diesel is always higher at these stores and all 3 stores have different prices right now they are 3.04 2.79 2.91 there is no reason for them to be that much difference nor should they be that high average price in our town is 2.79 and in neighboring towns as low as 2.64 something need to be done it's ridiculous and uncalled for

While I decided to get gas at one of your locations, I then needed to go inside for a few times. As I was inside I observed a N.C. State trooper conducting a traffic stop on a vehicle in your parking lot. I am also a Police Officer off duty at the time. The manager of your store (younger male) then proceeds to make the statement, "just like all police officers...[censored]bags". Well it's a good thing I didn't bring my son in the store who knows I am in law enforcement. I don't want to make a scene so I leave the store and decide to just call and have the manager address it. Well a young man named Corey answers and I recognize the voice. I ask to speak to a manager and he states to me he is the manager. I then ask if he is the one who called Police [censored]bags and his answer is "yup". At that point I hung up the phone. If you as a company tolerate people like this to manager your stores then I am baffled. I assure you I will bring this to the attention to the public if nothing is done about this.