Steers
Reviews and Complaints

I've been waiting for 2hours for our food we've paid it already through EFT and we've phoned them 7 times they said that it is on it's way and it has been 2hours when I phoned again the meal as still at the shop and I know for a fact that the food is not going to taste right. We are still waiting for our food and its almost 3hours now and I see they are closing at 9pm.

I placed an order online,it was Friday night,I was working night duty,I made an order around 19H08 at Hatfield steers, around 21H10 I phoned the restaurant to trace my order,the lady who answered my phone she says they are waiting for the driver I must not worry they are going to deliver my order,around 22H00 I phoned them again they where not answering my calls...the following morning around 9H30 I phoned the restaurant to find out about the order,the same lady who answered the phone last night answered me that the shop was to busy that's why I didn't get my order,I ask her if I can talk to the manager she then said the manager is not available because it's weekend,I then ask her if they can reverse my money because I don't what their food anymore she then said that impossible..since last week Friday I'm still waiting for the order from Hatfield steers,which I payed online..this is my second case in 1 month..they did me the same thing on 3rd of March..they don't take customer's very serious🥲🥲🥲🥲

20March2022.We waited for more then an hour for our order.We phoned after half an hour and we phined again.Agent told us that food is on their way.It is the chicken that takes so long.The driver phned us half an hour afterwards and told us that he had a flat tire.The food was icecold and untasteless.We spend over 300rand on food we could barely eat.BIZ AFRIKA768(PTY)LTD.Order52.Online order.

Ons is n maatskapy wat vervoer werk doen van Kaap na Durban elke dag. Ons is nege vragmotors wat elke dag oor die land stop net by Steer's vir ons dag se voedsel. Oggend middag en aand. Ons Maatskapy betaal elke dag ons kos. Maar daar is iets nie reg met die patty's nie, nie as jy weet hoe die goed moet proe nie. Ons kan dit glad nie meer eet nie dit is nie hoe hulle patty's proe nie. Steer's Drie Susters en BP N3.

I placed an order of double up sharing meal. And received it with no Shakes.

1 × Double Up Sharing Meal

R 133.80

Store in which I made the order:

Steers Cycad Centre Polokwane

Shop 16 Cycad Shopping Centre, Cnr Outspan & Genl Maritz Bendor, Polokwane

[protected]

I ordered e medium cheesy chips with toppings and they phoned me to say that they are out of cheesy chips.

I said give me normal chips and the lady said she will change the order.

When my husband ot to steers to collect, they gave him cheesy chips with topping, but there was hardly any cheese on there. It looks like the last scrap that they put on there.

02.02.2022

I have been to Steers in Table Bay Mall today.
Why do the staff not using gloves and pliers when they prepare the burgers?
When I complain, the "manager" said that the guy did wash his hands!
This is unacceptable! What about everything under his nails etc.! Disgusting!
I asked my money back and he even gave me the wrong amount back!
Poor, poor, poor service!

By far my worst restaurant experience, never ever ordering at Steers Oakdene. I placed an online order at 18:19 which usually takes about 45 minutes to arrive. After 30 minutes or so I get a notification that my delivery is on it's way, I keep my phone close so when the delivery guy(Alexandra) calls to say his outside I don't keep him waiting. After 7 minutes I get another notification on the app that my food had been delivered at this point I'm shocked because I never received a call from Alexandra that his outside so how exactly did I receive the food a ordered. Immediately call the store and explain what's happening and the manager tells me that maybe the last notification was sent by mistake due to the driver's network and she ask me to wait for him to call me. I wait for 30 minutes and still nothing so I call steers again to tell them I still haven't received my food. The manager kept on insisting to be patient and I do so but now I see no man it's 2 hours since I ordered but I haven't received my food or any communication from Alexandra. So I call again to ask the whereabouts of Alexandra but they seem to know nothing, I ask for Alexandra's number and it goes straight to voicemail. At this point after 2 hours my patience is gone I'm hungry I just want my food, I ended up requesting taxi taxify so I can go get the food. I arrive at steers, I tell the manager that I requested to come her so she has to refund me; she says she can only refund me half of the taxify money so I ask her, how am I going to return home now since I requested to come here? She asked one of the scooter drivers to take me home at this point am puzzled because number 1 I have never been on a scooter, number 2 there was no helmet for me so this manager was not thinking about my safety at all. Luckily the taxify I came with was outside and I went to explain the situation, he was as puzzled as I was that would just send me off on a scooter without a helmet. He was kind enough to take me back home for half the cost of the trip. I am disappointed, within those two hours why couldn't the manager get another driver? When such problems occur why don't they come with solutions. To only get home to find that the food is even worse, the burgers were dry, the cheesey chips were unappetizing, from the service to the food it was horrible.

Good day was at steers in Bethlehem free State I bought food there with my family and paid with my card my small girl needed the toilet while having our sitdown meal we asked the steers staff to use the toilet and they replied we need 2 rand I didn't have cash with me they didn't even try to help my daughter and she peed in her pants how does this work as a paying costumer

I placed an order for delivery to pay by card at delivery from Steers Bethlehem, Free State. My card declined for whatever reason and that's when the trouble began. Despite my making means to use my other cards, the delivery guy starts throwing the machine paper on the ground complaining about how I'm wasting his paper and he's got places to go not only that but I shouldn't give him attitude because my card keeps declining, it wouldn't decline if it had money. I hope this is the last time I have to deal with either that particular guy or any other service delivery person of his calibre

On Thursday the 25th of November, I placed an order at Steers Tshwane Regional mall at 19:05 Order # ‪[protected]. I then received a confirmation sms and email, after 20 minutes I called the store and they said that they were busy with my order and the delivery guy will call me. At 20:00 I called again and they told me that the brisket I ordered took time to prepare hence the delay. I asked if I should order somewhere else but they said no, they are busy with my order. At 8:15 I called and it was unanswered, that's where I realized that the store is actually closed. I placed an order 1 hour before closing and it was never prepared. No one called to apologize and tell me that it won't be possible to get it. I am very disappointed with their service.

25 November 2021 we bought 2 bottles of Steers barbeque sauce at Shoprite Mohlakeng Square inside the bottle there is white things like moalt. We alway buy this product and its the first time experiencing such. This can be food poison, imagine if we did not check the bottle and just opened it. Please assist and give feedback. Disappointed customers

17:37 I placed an order via the app. 2hours later still no delivery. Then I decided to call them. But still no satisfactory to my oders. What pisses me off is the driver called to confirm the delivery address. I called again the call centre them trying their best but still no answer. This is not the first time Steers Nkomo Village Atteridgeville doing this to me. I order combo burgers and Milkshake with chips. I even gave them 30minutes so that they get the order right but still no positive response. Please look into this store. Its either deliveries not out or they forgot to give the driver. We are tired of their treatment. The call centre said the store will call me back till now still waiting. We are enough with staff at steers Nkomo Village. We deserve better service. They have reached a point of comfort zone.
I would written apology via email [protected]@gmail.com or WhatsApp [protected] in the next 3 days or I'm taking it further up.
Black rotten service we are tired. Atteridgeville deserves better.

[protected]

You really need to teach your team how to offer good customer service. When I go and spend my money at steers it's not that I'm bored. When the cashier was helping me she was rude not even smiling as if I'm owe her something. I have a choice as a customer but I get very irritated when I need to beg for good service . Ndlovu Solakhela is the lady's name. She is so rude you don't really need a person like that in your front area as she will leave a dent for the brand. Steers The Glen

on Friday I brought a 1/4 chicken and when I arrived at home around 8 the chicken was not chew-able it tasted as if it was really old I am so in dis believe that they would serve such that is putting peoples health at risk I spoke to one of the store manager and she was very rude and did not even apologizes claiming that I am lying because I am not showing her any proof I could have eaten the chicken. the way she held the solution it does not match steers brand. so just because I do not have a phone to take a picture and do not have a right to claim a refund and compensation.

I ordered food from 19:30 pm yesterday and I received my fud at 21:30 and my app showed that the food was delivered I had to call steers n it wasn't Going thru the customer care line kept on ringing I spent 250 of my airtym trying to get hold of them meanwhile my order was still at the store I called and got hold of the manager phelisilile from steers engen tembisa at hospital view and she showed no remorse of what they did I felt unappreciated

I have bought full chicken and chips at Phillip nel park Pretoria steers for R174. Cut into eight pieces take away order number 741 on 29 October 2021 when I reach home I found only 7 pieces. I don't worry for that piece of meat . But my worry is how many pieces are they getting from all the chickens they are selling. Please I would like management to be aware of what is happening in their shop more especially on the 15th 25th and month end.

Good Day

My family is a steers BBQ sauce loving family. We purchase at least 4 or 5 large bottles every month.
However the last 3 bottles we purchased were not right they looked creamy and different browns.
They have also upset tummy.
This has left a bad taste in our mouths and we are weiry to carry on buying unless this get to someone's attention.

Regards
Samantha Muirhead
[protected]

Steers Gordons Bay & Strand seem equally pathetic when it comes to service. On Sunday the 10th October, what was most probably the hottest day in the Western Cape so far for the season, and it was school holiday, Gordons Bay Steers had no soft serve ice cream as they ran out of stock.. This morning/afternoon as it was pass twelve o clock, we stop there again for soft serve just to be told the machine was just switched on and the ice cream was still in liquid form. Same happen during the winter period as well. Also on a week end neither Gordons BAy nor Strand had any soft serve. Who manage these stores? Are they even trained in stock re-ordering and customer care. On the online menu they also have chips with cheese sauce and bacon pieces, yet the Strand do not sell those chips.. Be sure I will not ever spend one cent at any Steers ever again.

Lephalale branch has a bad service, once you order for delivery just know you will eat dry food as they don't bother to put salt and sauces. I'm so pissed off now then I'm being told to send a picture while my family is hungry and waited for an hour. I'm not happy ….see picture of what I got…..what am I suppose to do with dry ribs and chips that doesn't have salt, I have to use my own grocery to make the food perfect.