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Straight Talk Wireless
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Straight Talk Wireless Complaints 718

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6:01 am EDT
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Straight Talk Wireless poor service, cheap phones

Straight Talk cell phones at Wal-Mart are a waste of money.

My husband wanted a cell phone for the longest time, and got one on his birthday. He was given the 38.88 dollar one, not the cheapest one they have, his sister bought it for him along with the replacement plan. What a mistake.

The first phone was a flip up phone, and the inside screen cracked in less than two weeks. Not the plastic part, but the lcd part. The second phone did the same thing, but on the tiny outside screen. The third phone cracked the lcd screen on the inside. Every time we had to go to Wal-Mart, deal with the gothic witch at the electronics counter, and then spend hours on the phone with straight talk to transfer the number and set up the phone. Not to mention that every time I had to re-enter contacts, set up the browser, and tweak the phone settings to his liking.

The fourth phone my husband got was an upgrade so he wouldn't have to deal with the cheapness of the Motorola that had given us such headaches. I went through the set up process for the fourth time. Only this time when he brought it back from the store it was activated all ready, and had a new phone number - JUST GREAT!

I called straight talk and was told that they would have to send me a new SIM card, and it would take 3-5 days to get it to me so we could keep the same phone number as the original phone. I told the person on the phone that was not acceptable, and she needed to work around it.

She assured me that she could and de-activated the phone in order to do so. I was on the phone with her for two hours programming codes by hand and being put on hold while she did the same at her end. At the end of the process she told me the phone would be up and working in an hour, and to turn it off and on to test it. The phone came back on after 24 hours (not the hour she said), but with the same phone number.

The next day I spent two and a half hours on the phone doing the same thing with another tech, a guy this time, who assured me the same thing. After hours on hold, programming codes, and begging for more talk time on the phone to compensate us for the inconvenience, he gave us 200 minutes, and assured me everything was fine.

Again, it was not. It took 24 hours again, with the same result except now the internal information on the phone stated that the phone number had in fact changed, while the caller id stated otherwise, and I had to use the new number to reach the cell phone. Meanwhile, the phone number that I wanted to keep told callers that the voicemail had not been set up.

Today I asked for a supervisor right from the start, and Mary Jo assured me she was a supervisor, and that she would be able to help me. I spent two hours and 45 minutes on the phone with Mary Jo-employee number 48846.

I spent the next couple of hours programming codes into the phone AGAIN and being put on hold AGAIN with her breaking in every three minutes telling me to bear with me, all the while my temper going higher and higher.

At the end of the long and tedious process she informed me that she had to call the carrier, and that they weren't answering her call. I told her to put me on hold and take care of the situation. She came back every three minutes again until I felt like pulling my hair out when she said please bear with me time and time again. Every time she asked me if I was still on the line, like I should have answered a question when she never asked me one. Please bear with me doesn't require an answer, if she had said can you please bear with me, I would have said yes. I was ready to scream at her by the end of it. I was able to hold on though, thinking that we would have a satisfactory result at the end.

In the end, she told me that she would indeed have to send me a new SIM card, and I was infuriated! If the first person had gone ahead and done that, I would probably all ready have the card, and wouldn't have wasted days and hours trying to fix the phone. I told her that Straight Talk was going to compensate us with something, and she came back after putting me on hold yet again to tell me she could give me five days on my service days. What a crock! I told her to put me on hold and get me more than that because we would have been waiting for 8 days by the time the SIM card got here, not to mention the time I had wasted on the phone over the last couple of weeks. She came back and told me she could give me 10 days. I told her that was REALLY GENEROUS of Straight Talk.

Now, I was at my wits end from the beginning, and the end result of my hours of work, and my patience was that I would have to wait to have the number I wanted, and they were barely making up for it with the 10 days. Unbelievable!

As I told Mary Jo, my husband is a talk show radio host in Fayetteville, and he has people calling his phone all the time to set up interviews, and appearances on his show. I am talking about editors of sports journals, other talk show hosts local and national ones even one from Canada, athletic directors, coaches, and a couple of people who are on ESPN national T.V. It is not professional and has become impossible for him to keep in contact with these people because the telephone number that he has given them says that the voicemail is not set up.

I can't believe the position that Straight Talk has put us in, the time and effort it has taken just to keep a simple phone number. The cheapness of the phones they sell at Wal-Mart, and the ignorance, and incompetence of their staff from the simple technicians all the way up to the supervisors.

I am appalled by the lack of knowledge that has caused the delay in sending a new SIM card, I am frustrated by the time it has taken out of my personal schedule, as well as the professional implications my husband has to deal with because of the inconvenience Straight Talk has imposed on us. Why he continues to use Straight Talk is beyond me. He refuses to discuss it on the radio show even though it would probably cause a boycott of their products in the Fayetteville area, refuses to put it on Twitter and Facebook. I suppose he is thinking it is unprofessional of him to do so, but I would think it would be a public service. So, I am going to do it for him. Even if I have to call every talk show in the nation, everyone everywhere will hear of this incompetence, ignorance and inconvenience put upon us by Straight Talk.

As my husbands passion and talent is being on the radio with his words spoken to a loyal and adoring audience, my talent is my written word read by everyone I know, everyone they know, and every outlet I can find.

Straight Talk will hear my story not only from me, but from every possible facet available to the common consumer.

Thank you for your time, as I have given Straight Talk plenty of my valuable time, and expect them to do the same for me to make this right.

With hate in my heart, and malice in my eyes,

Andrea

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9:34 pm EDT
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Straight Talk Wireless tech support

Don’t do it! Walk away & be glad you did!
Do not buy the plans & do not buy the phones!
When I activated the phones (Online) I requested my old at&t number on my phone and my husband's old at&t number on his phone. The paper work I printed off the internet activation was correct.
When they sent me the phones they put my number on his phone and his number on my phone. My phone would not work. I called them to get my phone to work. They sent me a new sim card for my phone. When I recieved it I installed the new sim card and the phone worked. However, they still did not correct the phone numbers. And then the same day my husbands phone quit working. It read "unregistered sim".
After numerous (7) phone calls with them... They sent us a new sim card for his phone. I also told them to leave the (Screwed up) numbers the way they were.
We received the new sim card. I called to get his phone working. After a lengthy phone call she got the phone working. But 5 minutes after hanging up with the tech support I noticed they had changed his number... To a completely different number. I called back and waited on hold for another 15-20 minutes. When I got a tech rep and we went over everything (I mean everything) again. She said they would have to send out another sim card. I told her I wanted a refund... She said "please, hold and I will transfer you to the refund department." after being told that I would have to be on hold again for 15 minutes... I hung up.
After 6 days I calmed down. I decided the phones were working. There was never anything wrong with the phones! The setup wasn’t exactly how I wanted it but let’s move on. During this entire time I never could access the internet and my text messages were coming thru as video instead of text and so I was unable to open them. Ok…. Let’s call the tech support one more time and get this fixed. Long story short….. The tech managed to make my phone completely inoperable. The last words he told me “please turn your phone off for 4-5 hours, during which time the codes we entered will take effect.” it never happened. The next morning my husband and I drove to the us cellular store, signed a 2 yr contract & got new phones. Amy, w/ us cellular, is a beautiful woman who was extremely helpful and pleasant to speak (Understandable english) with. We are now paying $40 extra per month to have peace of mind, speak with a us citizen and know that we can go see amy anytime we want to.
Straight talk is impossible to work with. Customer service? Really? Is that what they call that? We spent (7) weeks, numerous (10-12) phone calls, hours and hours and hours trying to get everything resolved. My patients are gone. It’s too late to get a refund on the phones. Although I think i’ll send them back anyway. They won’t be in the same condition … but at least they’ll have them back and I won’t have to look at them anymore.

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Norma Stillwagoner
US
Oct 05, 2015 7:36 pm EDT

I bought a used ZTEZ752cphone and the lady I bought it from told me she used it on straight talk but the phone says treacfone and I can't find a place for a sim card. Wil I be able to use this phone on straight talk?

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babythang360
Alabaster, US
Jan 19, 2013 12:34 pm EST
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I have had similar problems with the company. I have had two phones through them in the last four months, and they 'lost' all my information on me getting my refund. This company is horrible, and tech support is even worse.

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Straight Talk Wireless poor customer service/incompetence

I purchased a pre-paid phone from Straight Talk in November 2010.In July 2011, I began to experience a problem will maintaining battery charge.I would plug in my phone for an ample amount of time and would lose battery power after minimal use.I went to my local WalMart where I had purchased the phone and attempted to but a new battery for my phone.I was told by WalMart that they don't carry batteries for my phone and that I would need to contact Straight Talk.I contacted Straight Talk with my problem and was told I would have to send my phone to them and they would send me a new replacement phone.They said they would send me a FedEx airbill package and I was to place my phone in the package, mail it in and then they would send me my new phone.I explained that I am a provider of home care to the elderly and could not be without a phone.I asked them to please mail my new phone first and I would immediately mail my old phone.They would not do this.I was told if I purchase a new phone from WalMart they would transfer my phone number and existing phone minutes to the newly purchased phone, and I could use that phone until my new phone arrived from Straight Talk.I was reluctant to do this but feeling I had little choice, I agreed.WalMart said I had 15 days to return this phone or I would own it.Upon having the WalMart employee contact Straight Talk for the transfer of my phone number and minutes, I also spoke to the customer representative(a laughable title, indeed)and expressed my concern about promptly receiving my replacement phone in order to return the newly purchased phone.I was assured that I would receive my replacement phone in time to return the newly purchased phone.My 15 day return window has now expired.Straight Talk assures me my new phone is coming.I talked to a supervisor and explained that since I can't return my newly purchased phone and that it is Straight Talk's fault that I didn't get my replacement phone on time, I now own TWO phones and need only one.I demanded that Straight Talk refund to me the amount of$42.48 that I spent on the new phone.They said they could not do this but would credit that amount for additional minutes, which would give me 5 extra days of service.I said that $45.00 buys me 30 days of service but $42. 48 buys me 5 days of service?! I told the lady at Straight Talk that I am furious that I am stuck with a phone that I do not need and for expense and inconvenience I am receiving a mere 5 days of phone service.She expressed her sorrow, quite unconvincingly, for my dilemma but said there was nothing more she can do.I feel I have been devalued and cheated as a customer and although I see no immediate way to resolve this issue, I warn the buying public about Straight Talk's poor business practices and contempt for their customers.When I was growing up, the philosophy in business was that the customer was always right.This was when I did business with American and not someone in Bangkok.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

After english and no matter you ask them, they read from a scriptbuying a phone on tues aug 2, 2011 I tried to activate it on line, no go, I called the 877 3. I have called 8 times, cannot understand anyone whom answers the phone, still waiting, if could I would send it to them and tell them where to put it. Still waiting todays thursday. Please hire...

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Straight Talk Wireless incompetent

When I first switched to Straight Talk, I tried transfering my existing phone number to my new service provider and phone (Straight Talk). Once we were at the close of the activation process I am given my phone number. Certainly, I stated that my number was being transfered form my old phone. (Straight Talk Idiot ~ "I'm sorry Ma'am. I did not understand that request. I appologise for the inconvenience: but, your number cannot be retrieved.) At that time, I didn't fight the issue. Small inconvenience at the time.

Fast forward to May 31, 2011. I upgrade my phone and transfer my number again. Would you believe... the lost my number again!? This time... it was NOT acceptable. I have entirely too many emergancy contacts that would need to be updated. I was able to speak with a Supervisor who was able to retrieve my old number (so I thought.) Long story short... for 2 months I had to call and argue my way through 12 different Idiots. My phone was working properly with my phone number. When I would check my account on line my phone number did not exist. A foreign number was attached to my serial number.

I would call the company, they would "work on the account" then tell me it should be all set. My phone was shut off twice during all this due to their errors. TWELVE people "working" on my account over ther last 2 months. HOURS on the phone "waiting 2-3 minutes Ma'am" They will only compensate me 10 days?

To add insult to injury... my upgraded phone continues to malfunction! Word of Mouth Travels FAST! As another complaintant reminded... You get what you pay for! Buyer BEWARE!

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Straight Talk Wireless straighttalk

To the one's who are having trouble with receiveing there phones...SCREW THE CUSTOMER SERVICE LINE...CALL [protected] EXT 3324, or ask for Cherisita...If they she is not available the ask for her voicemail...When I called the Customer service line I spent 4 straight hours on the phone in one night not counting other day's and hours, but I was determined I was not letting this BS go anymore...So the last representative I talked to said we are sending you a phone but first you have to send us the old phone, short story it would be a while before I would have a phone...HELL NO...I don't think so...So i went up the ladder and found Cherisita and told her my issues and she proceeded to try and fix the problem and no guy's she does not read from the script..She tried she called the main carrier of the phone and they tried and nothing...Proceeds to tell me that the representative that told me enter in a code in code enrty mode somehow locked up my phone so I will have a Phone and 1 month free unlimited service at my doorstep with in 24 hrs of speaking with Charisita...She gave me fedex tracking number b4 i hung up and I have been tracking my package since this morning...Will be delivered by 3pm tomorrow...I HOPE THIS HELPS SOME OF YOU...I KNOW ALL TO WELL THE HASSLES OF STRAIGHTTALK...

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Marce D
Houston, US
Jun 23, 2015 9:26 am EDT

I purchased a cell phone thru straighttalk a samsung. The phone wasn't working correctly so I returned the phone, and in returned they sent me back a refurbished phone. I returned the phone and requested a refund because I purchased a new phone not a refurbished. I have yet to receive my refund! It has been over 3 months!

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schmittp1053
US
Aug 15, 2011 6:02 pm EDT

I sent the following email to Straighttalk on 5/24/2017, and have get to get a response from them. As I mentioned in my email, I am letting everyone I can think of know of this situation.

"On Friday, May 21, 2017, I called the Straighttalk customer service line regarding difficulty getting into my Straighttalk on-line account, and about a text that indicated I needed to update my account. I was unsure as to whether this was a valid text from Straight talk, or one of those companies trying to get access to my phone information. I was told by the recording that there would be a 10 minute wait. I waiting for over 2 HOURS, to no avail. I would not have normally waited that long, but I have not been able to contact your customer service line before, and I wanted to find out how long it would take to get a representative to help me. I was absolutely shocked when, after 2 HOURS, I still did not get a customer service representative to answer!"

This is pitiful. I am so disappointed with this company.

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kimala1962
Keiser, US
Jun 26, 2011 5:44 pm EDT

My family all have straighttalk phones but I have been trying to transfer my service from one straighttalk phone to another straighttalk phone. They are telling me they have to send me a new sims card. That will be another 7 to 10 days. That to me is unacceptable. It says that you can do all of this online but then u have to call and the service person is always someone I cant understand at all. How hard is it to transfer one number to another phone. I am just about ready to switch my service to AT@T or someone else. Also, I have been trying to do this for one month. I believe they owe a $45 Unlimited Card with the SIMS card. That is if they ever send it.

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Smasaoka
Fenton, US
Nov 09, 2010 9:10 pm EST
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Well, received a phone call from straighttalk regarding my refund that was promised 30 days after they received it. (They received it sept 28, 2017 and still no check as of today!) after calling walmart headquarters, yesterday, straight talk did call today to tell me it was my problem! (My notes have me speaking immediately to a carlos at straighttalk after after leaving ups and telling him it was sent. Called them back a few days later initially they said they didn't receive it until I told them it was signed by name barker at medley, fl, at 2:23 pm, and again gave the tracking number. Again told I would receive my check in 30 days from sept 28. Oct. 38 called to be told they were working on it and to "be patient"! That they were working on it as of the 14th of oct. Today I was told it was my fault for although they did in fact have the tracking number, they stated they didn't get it until oct. 14! I should have called them to tell them the tracking number! She said, "they were still working on it and to expect it in the future". It has been long over 30 days! Do not, I repeat, do not use straight talk, and if more called walmart headquarters to complain!

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zuljalil
SG
Aug 30, 2012 4:06 pm EDT
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I have a go around respond on my phone $39.90 and service card $60 unlimited International. But I can't still call international.
One operator after another saying same thing over and over. You guys cant do simple explanation, transfer my call to one after another.
All I need an explanation why I can't call International, my Singapore home, when the service card stated that I can?
Stop cheating people money for goodness sake. I wouldnt mind buy another higher plan if you know how to talk to your customer better and ensure customer gets what they paying for.

No thanks & nomore StraightTalk for me
Very frustrated customer

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Straight Talk Wireless dishonest

I purchased a Straight talk phone at Walmart. I paid extra for the insurance. After 6 months the numbers 4 5 and 6 quit working. I called and after 45 minutes on the telephone, they realized they could not fix it and told me they would send me an airbill to send the phone back. I sent it back overnight and 10 days later got a replacement phone. This phone did not work either, as the speaker was broken. You could not hear the phone ring. What good is a phone if you cant answer it because you cant hear it ring. I again was on the phone for an hour with a person who could not speak English who tried to troubleshoot. She told me they would send me another airbill to send it back and replace it. 10 days later I got another replacement phone. This time I had NO SERVICE. After one hour and 20 minutes on the phone I was told by a supervisor named Joanna that they would expedite me a new replacement phone overnight since this was the second replacement phone. Well guess what, I never got the replacement phone. Instead I was told that I had to wait for another airbill, send this phone back, wait another 10 days to get the next crap phone. Who knows if this one is going to work? They FLAT OUT LIED TO ME! They had no intention to send a phone overnight because that is not their policy. They are lying to people. How is this legal?

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krisalynn
Kalamazoo, US
May 13, 2013 9:24 pm EDT

They are doing me the same way I've been waiting for my phone since the second its rediculous this will be my fourth phone. Rip off is understatement.

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unckcharlie
ur a rip off, US
Dec 14, 2012 2:04 pm EST
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I pressed 1 for english ...thats a joke too !

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Straight Talk Wireless bad service all the way around

I went without a cell phone for two weeks while Straight talk had a problem porting in my phone. My old service said the phone number was ported out, straight talk could not find it in their system. They sent me three sim card as they kept messing mine up trying to set the phone number. After that, they refuse to give me credit for the two weeks I lost. My LG620 phone that I purchase has an MP3 player in it. I purchased a memory card and USB for it, but no driver was available throught the Straight talk or LG customer service or web sites. It takes several minutes to download pictures sent to me, or to send pictures. The phone has ringtone issues where it will only play 5 seconds of the ringtone you put in it. Customer service is rude, and hangs up on you when they don't have an answer. Several calls with nothing resolved.

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MyThreeSons12
Hartsdale, US
Apr 04, 2012 12:55 pm EDT

I purchased a phone 4 days ago, phone was defective return it to get another phone that does not work. To find out that where I live and where I am staying to due a family emergency the phone is not capable. Although, it says unlimited it is not, it is only unlimited in the zipcode you are living in. I called the company who agree to change my number temporary so I can use the phone. Well I am still waiting it been two days, 2 calls and 48 hours I still have the same number. I can't use the phone, I tried to return it Walmart will take the phone but won't give me my money for the minutes. Walmart does not stand by the product they are selling and neither does the company. I reported them to the better business bureau in NY and in Miami Florida which they are located. Everyone who has a problem should report them because it will give fuel to the government to shut down this fraudelent company. I even recorded their conversation filled of lies and will take them to small claims court if I have too. Customer Service via email will only respond once to your comments and then indicate that someone will contact you within 48 hours. LOL--That like the Easter Bunny bringing me a bag of loot1

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Straight Talk Wireless phone slamming

When activating my phone to the automated bank charge I was given a confermation & a 33$ price for my 1000 minutes per month fee's that will be deducted from my account... All seems well till two days later my bill appears as unlimeted fees of 50$... No big deal mistakes happen & I am little miffed clearly not a mis communication as it was repeated multiple times and asked to re confirm over & over again! (Ok so what mistakes happen anywhere life will go on) I call them I am put through a security course of acction fit for the recipe of building a nuclear bomb... Dam are you for real I am thinking... & in broken english of someone chewing gum with a mouth full of water speaking into a can (a phone co & can't communicate?) so I finally aire my issue & told I need to talk to someone from mngmnt to correct my issue... Perm put on a hold cycle with no end in sight... I hang up 45 minutes in wait! Now I am pissed & what the?... I call back < no notes no info no proof I ever even called > again I repeat the multiple unreal length of security questions asked by the winded seems to be unable to breath eyes rolling reading it from a book broken english not intrested in helping me or care that I have just repeated this call... Person who puts me into the exact cycle & checks back every three minutes repeating to me it will be another three minutes the manager is very busy & is the only one that can reverse this clear case of sales slamming against me...in one of the checks back to see that I am still holding (Now 30+ minutes & multiple sorrys but no actions... Boom I am lost in the call (Hung up on) I am a phone customer & it is impossible for them to call me back >? I call again insist they call me on my cell phone to resolve the issue & now 3 days later no call after a promises full of lies to return a call to my cell phone from their co. Rep! (I guess the only 1) funny I went from this is the best co I have ever dealt with (Never having had a problem to address 1 year of service) to 1 issue & total they just dont care at all & have no intention of correcting the illeagle action as it is clearly being held in (Good job regard) > to steal steal steal! Slam slam slam! & give no way of correcting the issue!

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7:29 pm EDT
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Straight Talk Wireless poor service/signal

I give this carrier a total and complete F- for its God-awful service, signal, and phone 'quality'.
A good friend recommended ST to me last fall because its generous 1000 min/text with 25MG mobile web service. Well...Long story short... I owned the phone 30 days before signal issues began. Contacting "customer service" was a dead-on time-waster. They could care less if your phone has bed bugs inside (ugh). They already have your $$. And Walmart was no help. I gave THEM a F- as well. CS claims the signal issue(s) are a damaged simm card, and offer a 'replacement', routinely. DON'T BOTHER. They will suspend your service until you receive your new simm.
Bottom line -- Do not waste your $$ . There are MUCH BETTER wireless carriers - and some with very decent plans at affordable rates.

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Straight Talk Wireless refill card

I ordered a straight talk phone and an unlimited card from their website. When I received the phone, I went to their website to activate the card and it gave me an error. I called customer service and she tells me that the pin I gave them was already used. I asked them how this could be since I just received the phone and the card just a few minutes ago. She did find a way to activate my phone. Three weeks later, I bought another unlimited card to add to my reserve. I called Straight Talk to make sure it was added to my account and later checked the website and saw that I did have a card in reserve. When my month ended, they deactivated my phone anyway. I spoke to 3 different people on 3 different days until my phone was activated. They kept saying the phone had to be programmed, my phone number had to be associated with the account, and this could take up to 24 hours. It did not take this long when I first activated the phone.

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8lackie
8lackie
Washington, US
May 28, 2011 3:02 pm EDT
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Decent phones, and minute plans. Lousy customer service. Really the worse. The trick is to never need their customer service.

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8lackie
Washington, US
May 28, 2011 3:00 pm EDT
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decent phones and minute costs. Lousy customer service when you need it. The trick is to never need customer service.

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Straight Talk Wireless internet fails, extra fees charged to my card

I was told the total charge per month was $30.00 including all taxes/fees. Now I am being charged extra on my card after an initial two months at the agreed upon rate) and after a series of emails and telephone calls (with people who are almost impossible to understand) to the number they provided, it is clear that they are guilty of deceptive practices. They are now telling me that the extra charge is for taxes. My last email stated that I will be disputing the extra charges with my credit card company. Additionally, I too have have miserable success using the internet. After another exhaustive and frustrating talk with their customer service department, it worked for about and hour. I am very disappointed with this product and it's clear I've gotten what I have paid for.

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jerrals
Chetek, US
Jun 09, 2015 12:28 pm EDT
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This is the worst company I have ever delt with in my entire life. The call center is only employed by people that have no idea what they are doing. Their website states if your order anything passed 3 pm on fridays you will not recieve it untill monday. I purchased a phone at noon on thursday, chose overnight shipping, was told by an empoyee that I would recieve it friday morning... Friday morning came, and no phone. I call customer service and give them my order number, im told "my order number doesnt exsist and that they cant find my order, the order number is supposed to be 10 difits long, and the order number I was goving her was 7".. However I had no issues going on to straight talks website and searching my order number and seeing my order was "in progress" she asked me if I could ask the person who placed the order for me what the real order number was. I again explain that I ordered my phone through customer service and that they gave me this 7 digit number as my order number. She places me on hold, comes back and asks for the number, I again repeat the 7 digit number, and she again repeats "the number is supposed 10 digits long, can you please ask who purchased the order for you and ask what the 10 digit number is?". She clearly had no clue what she was doing and could not even comprehend that someone in the company purchased the order over the phone with me... I am then transfered to a different person and in seconds he pulls my order up with my 7 digit order number. He states he has no idea what the previous lady was refering to when talking about a 10 digit number, he tells me he pushed my order through and I would recieve it before the weekend... I still go hours without recieving a confirmation email. I again call customer service and speak to someone else and they say my order has not been shipped, and that the information I recieved that my order was pushed through was incorrect and that I wouldnt recieve my order till tuesday! So I wait till monday and again never recieve a confirmation email that my order was shipped. So I call again and speak with someone that says my order will be shipped tuesday and I will recieve it wednesday and he could not give me an explaination for why that was... Then I recieve an email saying they need to confirm my billing address and if I dont within 24 hours they would cancel my order. They gave me a number to call to confirm, which I call about 15 times, leave very detailed messages and I never recieve a call back, I once again call customer service and get transfered to a lady that puts me on hold to verify my address she says "stay on the line I will trasfer you" and I get trasfered to a menu that asks me to please hang up because there are no one available to speak with. I call again! Get transfered to 3 different people and am told that because her manager is busy and cannot give her the passcode to view my account I have 2 options, to cancel my order, or to cancel my order and then re order it again.. I am speechless about how horrible this company is. I wish this review would reach anyone considering to switch to straight talk so they can see how terrible this company is and go to a different one.

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rogerdb
Pocatello, US
Feb 21, 2013 6:04 pm EST
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Do not use straight talk wireless phone service. Their customer service is terrible. You can wait as long as 2 hours to get help and some times there is no customer support because they are so backed up with calls they will tell you to try your call later. then half the time you can't understand a word they say. Also the quality of the phones they use for their service is of poor quality. I have been through 3 of their phones in less than a year and you will lose the time you purchased in the process. I would recommend you use them as a last resort.

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sheshebess
Leslie, US
Mar 19, 2014 11:49 pm EDT
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I was told by 2 separate employees that a refund of $40 would be mailed to me as soon as my data cards that I purchased were received by Straight Talk. I mailed them on 12/4/13 and no refund has been received. I called to check on the refund and was told by another employee that it would be mailed asap. That was in January 2017. They gave me a confirmation # of [protected].

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Bababowie
Kansas City, US
Dec 23, 2011 8:44 pm EST

Dating back to late November, my the company has been unable to process a payment for my monthly service. My phone has been enrolled in their auto-refill program, but nonetheless, has been deactivated on six separate occasions. I promptly informed the company of the error, and after several days the phone was reactivated, but with a new number. Again, I promptly (in only a few hours) informed them of the error and asked that it be corrected in a timely manner as I use the phone for business purposes. It took several days to reactivate the phone with the correct number. This has been followed by a cycle of deactivation, reactivation with a different number, and sometimes recovery of the correct number, only to have the process repeated. The problem happens due to an error in the company's payment processing. This was the cause of the initial error, which they were made aware of immediately (prior to the end of November) and multiple times each time I called to re-activate the service, and the problem still has not been corrected.

I have tried two separate cards from two separate banks, and had conference calls with the company and bank representatives to ensure that all billing information is correct and still have been unable to resolve the issue. The cards show as declined when the company tries to process a payment, and the banks have never received a request for funds. This exact issue has existed for over three weeks, and the company has not made a timely effort to resolve the problem.

Often when in the process of informing the company of the error and attempting to reactivate the phone I have had to spend up to 3 hours, being transferred to up to 6 separate representatives, having to reexplain the situation to each person.

Over the course of this problem I estimate that I have spent 30 hours, possibly more attempting to resolve the issue. Additionally, due to the company's unacceptable effort to resolve the problem, inability to provide services as promised have resulted in significant loss of time, revenue and reputation. When potential customers and colleagues attempted to contact me they received a message saying "the number you have dialed is incorrect"

Additionally this incident has caused a tremendous amount of stress, and due to lost time (spent attempting to resolve the issue) has caused me to be unable to carry out my business operations as normal. I am a self employed artist, and this time period is typically the period of the highest volume sales of the year. Due to the inability of my customers to contact me during this time period I have not been able to effectively carry out the normal operations of my business.

I have taken detailed notes of the last several days, which detail the lengthy experiences in dealing with the customer service department in attempting to resolve the issue.

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Jeff P.
Reno, US
Sep 10, 2012 7:47 pm EDT

Customer service is very bad, can barely understand them every time I call. Read the terms and conditions, unlimited has a limit and its no streaming any media online or they will disconnect your phone. It's unlimited minutes and text (When it works) and unlimited web browsing. I was told by straight talk management I was able to stream about 10 minutes of youtube per day without them turning off my phone. If you ever have a tech problem with your phone they will lead you to a menu option in the phone to update profile and if that doesn't work there is nothing they can do and you are stuck with no use of your phone. Honestly the price isn't that great, there are a lot of other pre paid, contract free providers out right now. Don't get straight talk to just save $10 a month, they are a joke. Me and my wife are both unable to make or receive text and calls over 50% of the time and we have both been mistreated and ran in circles for about 2 months with them. Buyer beware and good luck.

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AlexandraVictoria
City, US
Oct 22, 2012 8:52 am EDT

Ten days ago I tried to port my existing phone number to Straight Talk using their Bring Your Own Phone program. When I activated my new Straight Talk SIM card, Straight Talk assigned me a new phone number instead of porting my existing number. After I repeatedly called customer service for the next three days, Straight Talk admitted that they could not fix the problem. They promised to send me a new SIM card via overnight FedEX.

I waited for the new SIM card for seven days, periodically checking its FedEX tracking number for updates. After one week I called FedEX to ask about the shipment, and FedEX informed me that the package had never been "released by the sender." I called Straight Talk again, told them my whole story, and finally found out that they had never mailed the SIM card.

Now they have promised -- again -- to mail me the new card. It's supposed to arrive in three to five days. Meanwhile, my phone is completely useless. No one can reach me, and I cannot make calls. I need my phone for work, and thanks to Straight Talk I have been without a phone for almost two weeks. Their customer service has been incredibly inefficient and useless.

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felix9
US
May 03, 2013 1:17 pm EDT
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Looks like there is a class action in the works: http://www.abingtonlaw.com/Straight-Talk-Wireless-class-action.html

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kayceee
Hendersonville, US
Jun 08, 2012 2:09 pm EDT

Straight talk told me I was getting the 30 mont plan and my credit card was charged 50 dollars and when I called they said it is there policy that there are no refunds. I called the credit card company and had a block put on my card and straight talk still tried the next month to charge us after dropping there service

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10:11 pm EDT
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I spent $200 on a "smart phone" and $45 for "unlimited Internet" service and the phone could be used as a WiFi Hotspot as advertised on the box. Ok, I used it. I used the hotspot feature, uploading music that I own the copyright for. Halfway into my second month of service with this company I found I had no service. I attempted to call the company several...

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Straight Talk Wireless can't make a call

Ok I have had my ST phone for about 8 months and everything was going fine until I tried to add mins to my phone, like 5 days. My phone updated my unlimited plan but I couldn't make or receive calls and it just so happen to do this, the week I had family come in from out of town. Customer Services is really bad I really hate to call them. If at&t or Verizon or t mobile get a prepaid phone with unlimited calling for $45 a month straight talk would be out of business real quick. I really wish my phone was working but oh well u get what cha pay 4 !

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fredad
pounding mill, US
May 22, 2011 6:07 am EDT

Straight talk is HORRIBLE! towers are down they say but for over a month, yea right. They say there are going to give me a credit call back in 24 hours now they want to change our numbers to make our phones work..All I can say is run like hell away from this company and their business DONT DONT buy this crap works for a month to sucker you in and then that it.

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Karen Henderson
Crete, US
May 15, 2011 10:18 am EDT

my complaint is with streight talk i'm tempted to have a very good case against them. I bought a very expensive phone not aware of the hassle or debt it would put me in. They have given me every excuse not to pay me.Walmart worked day and nite to find the reciete and i had all the information sent it in 2 months ago of which came out of my pocketto send in shiping I dont caud this phone never worked should have cost anything

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2:21 pm EDT
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Straight Talk Wireless phone service turned off, no bars for no apparent reason, service said check restrition 34

Phone just stop working, notice that it was after 1:00pm, service never came back on, called custemer service to complain, put me on hold numerous times, had me to take out my battery numerous time, had me go out side numerous time plus i couldn't understand the representative.I was really upset because i went through this twice because i waited to days just to see if the service would somehow connect. It was awful, they put me on hold for 3 min, then one, than 3 etc for at least an hr or two. I will tell my friends and family and other people never to purchase this service, they need to be put out of business.

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arica s.
spfld., US
Apr 27, 2013 3:56 pm EDT

They say unlimited..thats a scam if u barely use internet they shut it off then u call them and rude people answer then they try to scam u more..unlimited means unlimited..at least it should..i hate my service and cant wait to switch

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Kerryinman50
Cliftion, US
Dec 24, 2011 8:12 pm EST

My husband was on his phone talking to a friend then straight talk deactived his phone. We callede them & they told us exsensev use of the enternent. We asked them questions & they were verymean & would just give us the run around. they told Me & my husband they would not ever turn his phone back on & hung up on us.

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12:10 am EDT
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Straight Talk Wireless customer service

By far the worse customer service I have ever dealt with. I work in customer service and am still in shock. First of all my phone, which I've had less than six months, will not work. Did everything the service tech said and still the phone was dead. When they finally agreed to send a new phone I was told I would have to send my old phone first. Then he was surprised when I became frustrated that I would be sending a phone back with a ton of personal data on it. After I finally agreed to send my old phone back he asked for my address five times. I asked him twice if my account which should be there in front of him had my address on it. He said it did. I asked what was the problem. He then proceeded to ask for my address AGAIN. I am not happy at all. I do not want to send my phone back first. I will not be able to prove I was not at fault with the phone through dropping or water damage. Also, I have phone numbers, pictures, calendar entries, bookmarks, etc. which are private. Straight Talk has by far the worse customer service ever...next to Wal-Mart of course.

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Update by POedNTN
Apr 30, 2011 12:34 am EDT

OMG! AFTER AN HOUR ON HOLD I WAS TOLD BY THE ### ON THE PHONE THAT THEY COULDN'T SEND A OVER NIGHT PACKAGE TO SEND MY PHONE BACK BECAUSE OF MY ADDRESS. I SCREAMED MY ADDRESS YET AGAIN! I SAID IT WAS THE SAME ADDRESS I'VE HAD FOR SIX YEARS. IT'S THE SAME ADDRESS THEY GET MONEY FROM EVERY MONTH. I HUNG UP AND CALLED BACK. DEMANDED TO SPEAK TO A SUPERVISOR. SHE TOOK THE SAME INFORMATION AND PUT ME ON OLD AGAIN. SHE THEN PROCEEDED TO ASKT HE EXACT SAME QUESTIONS AGAIN! I STILL HAVEN'T SPOKEN TO A SUPERVISOR!

Update by POedNTN
Apr 30, 2011 12:17 am EDT

BTW, it's an hour later and I'M STILL ON HOLD FOR THE 20TH TIME!

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mike mclendon1960
lynnwood,wa, US
Feb 25, 2010 10:58 pm EST

At first my cell was working perfecly. Then in the morning it stopped working! I had just bought the fone the day before! The display says prepaid has been disabled. And I can't reach ANY techs for help!

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vivalasvegas
US
Nov 05, 2013 4:21 pm EST

I am surprised your experience was that bad. The complaint about sending back the phone they are reperable about sending you a new phone you must have dropped it in water because they will send you a brand new phone if it is in warranty period. My son had his replaced right away. The only problem I had with them is they automatically enrolled me in auto refil. Which I reported and got corrected.

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tulip38034
Friendship, US
Nov 05, 2013 3:57 pm EST
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Thank you so much for the [protected] number. You are SO RIGHT!. Never call customer service! That is a joke.

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tiredof thebsin
Johnson City, US
Oct 09, 2011 6:46 pm EDT

Here is the deal with straight talk. If you ever have to call customer service DO NOT call the # on the box or on the back of the prepaid cards. Call [protected]. They can fix your problem! I had called 5 times prior to seeing the post that someone had made to call this #, and Thank you to whomever posted that, because you will get results instead of the run around by someone who has absolutely no idea of what you are talking about. The way they get out of being reported to the BBB is because being in foreign countries, are exempt from United States guidelines and standards. Anyhow, the number that has been provided is supposedly in Miami Fl, but will go to an outside call center if you do not call between M-F from 8a to 5p. Otherwise you will have to take you chances. Not saying that every call outcome will be bad, but for the most part you will be stressed to no end unless you speak with someone at the # provided!

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9:44 pm EDT
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Straight Talk Wireless paid for phones, took my money!

• In December of 2010 Straight Talk offered a special you buy the service card either 30.00 or 45.00 and they gave you the Samsung R355C free with over night shipping. GREAT DEAL! So I borrowed my grandmas credit card(#1) which was a VISA and I ordered 3 phones. A combination of 30 cards and 45 dollar cards cannot remember how many of each. Totaling around $120.00 which was an awesome deal. So I turned around and ordered two more, with a different credit card(#2). I ordered a 30.00 card and a 45.00 card ( plus the free phones ) so with taxes my total was $80.25 this was charged to my visa not my grandmas and this was on 12-15-10. After receiving these phones I figured Id try to order my step daughter one so she could have a better phone than what she already had. I tried to order this with a different card, this time my MasterCard ending in 0968 we will call this card #3. I then got a email saying they were out of stock due to high demand. Which was okay, we had already got a great deal on the others. Then on January 8th, 2010 I got a charge on the mastercard ending in 0968 for $96.30 so I called straight talk to see why this charge was on there? They told me they seen no record of the charge on their end and they used my name and credit card number. So since they did not have information on their end I was instructed by Straight Talk employees Vince and Stephanie to contact my bank and dispute the charge because with no information on their end they could not do anything. So I did that and money was refunded to the card and no issues. Then all of a sudden April 27, 2011 my husband and step daughters phone quit working. I had assumed it was the bad weather we had been having but they were still not working the next morning. So I called straight talk. ( also, I gifted the other 3 phones I had ordered and I contacted those people to see if their phones were working and they were not ). Upon calling straight I was told that I have filed an invalid dispute and inorder to get my phones back on I had to pay $165.00 by money order to them. I told them that the dispute I opened and filed had nothing to do with these phones that are shut off. The dispute that was filed was on a charge of $96.30 that no one could even find record of to tell me what the charge was for and the phones were paid for by different debit cards. I told them I had the receipts and everything and I was instructed by their company to file the dispute. My husbands phone is his business phone and is printed on hundreds of tshirts and business cars and vehicles. I have spent over 8 hours trying to fix this and talked to I don’t even know how many people and I do not know what to do right now because the phones are still not working but yet they were paid for by debit card #1 and debitcard #2 and the dispute was filed on the mysterious charge on debit card #3. No one can give me answers to anything. I want to know what serial numbers were activated from Debit card #1 and Debit card #2. If they could prove that, they would see they were paid for. And debit card #3 was never used to order anything because the product was out of stock and didn’t even total up to $96.30 to begin with. Contact email: [protected]@yahoo.com Thanks for the time!

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6:26 pm EDT
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Straight Talk Wireless customer service/ new phone

I had a defective phone and called the company and they sent me a box after i had to go through 2 managers to get them to send it fast. I am a nanny and can't go long without a phone. I got the box quick and sent it back. They received my cell phone yesterday at 9:00am. I called back yesterday and was told that by this morning at 9:00am I would a brand new tracking number and my brand new cell phone would be on the way to me. Here it is over 24 hours later and no tracking number and it is still being processed REALLY?! WTH?! I have been going off on customer service people for hours now. I am sick of this company. They need to be shut down. I am going to complain to the BBB about them. I am pissed that I got lied to over the phone. I love how they teach their employees to lie to their customers when we buy their phones and service cards we are paying their salaries! I would never ever ever ever recommened anyone at all ever use Straight Talk. As soon as I can afford to I am going to Metro PCS. So now I get to go another week or longer without a cell phone and am more pissed off than anyone can possibly be right now. I am seeing red. Wait until I get ahold of a manager they sure wont like what I have to say to them one damn bit.

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4:06 pm EDT
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Straight Talk Wireless poor use of phone

I had bought a 70.00 straighttalk phone on the 1st of april where I was suppose to be able to use web and recieeve and send picture messages and was not able to. I was then told that I needed a sims card so I went and bought one and eneded up on roam on my phone. I had then called straighttalk and was told with the zipcode I was in which is Skowhegan that i was not able to use the sims card for web or picture messages. I had also spoke to straighttalk about getting a 399 or 431 number instead of the current one I had which was 702 and they said its not possible again cause of the zip code. I then went up to Walmart in Skowhegan and had explained to them my problem they had first told me they were having several problems with my type of phone and someone in electronics should of told me before buying one. They then told me if I have the charger and the phone that they would give me the 40.00 phone and put whatever time I have left on. Well they then said they couldn't do that unless I bought the phone. They then said I couldn't buy the phone or do anything about the situation cause it was an electronic and I had to deal with the company straighttalk. So in all I was not able to get help with Straighttalk or Walmart.

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missewine1
Ruston, US
Mar 28, 2011 8:20 pm EDT
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I have been with Straight Talk close to a year now and was very happy with my services until recently. I started having trouble with my browser (internet interruptions), so I called to talk with a CSR about my problem. They did TRY to help me regain my internet services via browser but wasn't successful; therefore the CSR told me that my cell was defective and they will ship me a new(same model) out to me A.S.A.P.
This is where my confusion starts. I was shipped a empty box from Straight Talk through FedEx to send back my "defective phone" but the problem is, what am I suppose to do in the mean time! I am Ill and have to have contact with someone because of my illness. Now given, the CSR told me it will be 3 or 4 days before I will recieve the "new" one but mind you, it takes that long for them to recieve the defective one.
My need is contacting my family, friends or hospital in case that my condition gets any worse but I will have no phone. Okay, I asked to speak to a supervisor (little did it help), he politely informed me that it is Straight Talks Policy that they must recieve the defective before sending out another one. I, then, informed the supervisor my situation and he told me that he can compensate me for the days that my account was inactive(days missed) but that's all they are required to do.
I politely asked the supervisor about sending me a refund check so I can go by an upgrade, while I still have some outside contact, and then I will send the defective phone. He said, "it wasn't the policy". I said, "ok, I will be making an official complaint and thank you for your help"!
Staright Talk has be a good service to me BUT right here and right now, there's no justice!

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5:47 pm EDT
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Straight Talk Wireless poor custer service

dont buy this phone i had my street address on the order phone but they sent it to a po box knowing fed ex will not deliver to a po box when i called
the company i could not reach anyone who spokre english i was put on hold 4 times for them to talk to a support group
i asked to speack to a supervisor and the same person came on the phone and gave another name stating she was a supervisior
i had to give them the same info 6 times they stated i would have to wait until they got the phone back to give a refund and this could take up to 30 days the money was taken out of my account the same day i ordered the phone this is unexceptiable and noone should have to go thur this frustraion

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

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Overview of Straight Talk Wireless complaint handling

Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. The latest review Unauthorized $143.41 charge after changing plans was posted on Sep 25, 2024. The latest complaint Cell service was resolved on Aug 07, 2023. Straight Talk Wireless has an average consumer rating of 2 stars from 721 reviews. Straight Talk Wireless has resolved 222 complaints.
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    +1 (305) 715-3627
    +1 (305) 715-3627
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    +1 (855) 222-2355
    +1 (855) 222-2355
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    +1 (800) 299-7784
    +1 (800) 299-7784
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    +1 (800) 876-5753
    +1 (800) 876-5753
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    More phone numbers
  3. Straight Talk Wireless emails
  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
  5. Straight Talk Wireless social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024
Straight Talk Wireless Category
Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category

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