Subway’s earns a 1.6-star rating from 1142 reviews, showing that the majority of sandwich enthusiasts are dissatisfied with their meals.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Online order
Placed an online order and was dropped by subway before order went to a store. They took the money and never placed the order. Now we cant get the food or the money back. Theives Never order from this company they dont care if they steal or not.
Desired outcome: Refund
steak and cheese sub. that I bought on 4-5-21
I purchased the above sub and took it home. My husband and I tried to eat it for lunch but we could not. It was so bad even the dog would not eat it. I have never gotten anything at subway that wasn't delicious and fresh. The sandwich actually tasted like the meat was spoiled. This is an isolated incident anda I have never reported any complaint to subway before. store number 44435-0 purchased at 10:29 am. I bought the sandwich with a discount coupon and it cost was $6.41 with tax.
Desired outcome: refund
Pick up order
2801 e Whitestone cedar park Tx inside Walmart. Placed order at 11:45. Supposed to be ready at 12:10pm. Arrived at 12:20. Sandwich artist was waiting on everyone at the store and didn't even start my order until 12:28 pm! Infuriating. What's the point of going to the trouble to order online! Bobby Rodgers [protected]@yahoo.com [protected] [protected] 112 woodland trl Leander Tx 79741
Read full review of SubwayEmployee refused service to police officer
I would like to make you aware that there is a female employee at the Subway location listed below who refused to serve a police officer on March 24, 2021. The officer waited in line for a sandwich and when he got up to order, the woman behind the counter said "We don't serve cops here". Seriously? Many people were around to witness this atrocity. Thi...
Read full review of SubwayUnauthorized charges to Subway online account
Last weekend I received notification that my Subway order was being delivered, in Washington DC. I live in Vermont and had not logged into my account in months. Two delivery orders totaling almost $100. Subway is set up that you can only use Paypal, which when I set up I thought was odd. Now I know why. When I saw the 2 fraud charges on PayPal, I filed an unauthorized use of my account. PayPal concluded it was not unauthorized use as they did nothing wrong and Subway is the issue. Subway will not respond to any inquiry I've made through email or social media. I just asked for a contact number to report. Limited google searches show that Subway is not responsive to other fraud activity either.
Desired outcome: To be refunded fraudulent activity or at least a valid contact info of which someone would even reply.
Worker
I went hot 2 subs and they made it in correctly. 1 thin women's was great there was a heavier one that was down right nasty I was. At the one on north street auburn ny 3/16/2021 at 445pm because of her I will never go back . The other women offered to remake it but the heavier one wanted to argue with me . Then when I got home the Italian sub had only 5 pieces of meat .. she did t even do the wrong sub right .
Desired outcome: Get rid of her b4 anyone else is offended
Staff has covid
Staff needs to be checked for covid. One of the workers told me that two of there workers tested positive already so why haven't the rest of the staff been tested? This is a big customer safety issue.
Read full review of SubwayOnline order
Ordered online and didn't want the sandwich toasted but figured they'd at least warm up the steak and the bacon. When we got home with the order the steak and the bacon were cold. They didn't even warm up the steak or the bacon. Also realized once we got home that they didn't give me the drink or the chips with our order and we ordered the fresh value meal...
Read full review of SubwayFood and toppings dried out and look awful
I work within 6 miles of the Subway located at 3798 E. State Street in Rockford, IL. I occasionally run in and purchase a sandwich on my lunch break between 12:00 - 12:30. I was disappointed in the appearance of the food on March 10, 2021. When I walked in the door there were no customers in the store. I told the young African American woman I want a...
Read full review of SubwayDelivery: Missing Item; Terrible Service
I've given this location so many chances. So many bad experiences and never wrote anything negative. This SubWay location has been terrible for quite some time now. The sandwiches are almost always sloppy and it's evident that some workers there just do not care. They day shift tends to be a bit more on the rude side and dismissive of customers.
I ordered a breakfast sandwich and Sprite from them through DoorDash. When the order arrived there was no drink. And the sandwich itself had no cheese on it, rubbery bacon, and a burnt egg. I contacted DoorDash and they called the location about getting the food remade and replacing the missing items. The store took no accountability. They claimed the order was fulfilled correctly. So then all DoorDash had to offer me was $5 in credit for a $13 order. And all we really wanted was the food to be remade and delivered correctly. Again, the location took no responsibility and DoorDash just took their word for it. Terrible service all around.
Poor quality of entire order
1/23/2021.. Purchased 3 footlongs meatball, tunA, chicken bacon ranch.
Have to say they were awfull. The only one that was eaten was the tuna. Pretty hard to screw up tuna. Meatball has always been my favorite. They looked and tasted like little frozen mb . Sauce was like they opened a can of tomato paste. Absolutely nothing about the chicken was any good .. I could keep going But I think I've made my point. No more subway for us will stick with Publix supermarket...they make awesome fresh subsn
Subway was once a very good lunchtime meal...That was twenty five years ago. Todays Subway is just plain awful.
Your experience depends on whether the Subway you purchase from is company owned or franchisee and the quality of employee employed at said Subway.
Racial abuse
On January 15, 2021 I visited Subway between 7:30-7:45 PM in Mebane, NC (1244 S 5th St) When I asked a question the lady laughed at me and whispered in the ears of her co-worker. All the time both stared at me as if they were serving food for free or as if I was from an other planet. Tried to reach out to the manager, called several times but either no one...
Read full review of SubwayLeaving food out over night and using it the next day
I work security at the South Hill Mall in Puyallup, WA. You have a store there that on multiple occasions reuses food from the previous day and maybe the day before that. I had a complaint from one of my other guards that there was mold on his bread but the worker tried to claim it was "spices". The attached photo were taken around 10pm which is three hour...
Rude behavior by employee
On January 8th, 2021 at approximately 12:45 pm I was at the Subway Sandwich store located at 14901 Hwy 150, Coldspring, Texas 77331. We are a small community and while ordering I said hello to an employee named Jamie Myers that my wife and I have known for years (she went to school with my children). She was preparing my sandwich. She asked how my daughter...
Read full review of Subway6 inch meal
I ordered a 6 inch oven roasted chicken toasted meal with Lays baked barbecue chips from the drive thru. When I received my order after waiting for 10 minutes and looked at it after getting home, my chips were regular barbecue chips, my chicken was ice cold, and the cheese wasn't melted at all. I love subway, but I was extremely disappointed in this ones customer service.
Read full review of Subway and 1 commentOn line ordering
I ordered 3 subs on line, they had a buy two get one free special. When I got to the store to pick them up they said they had no record of the order (which doesn't surprise me). So I ordered in store and they charged me for all three stating that the buy two get one special was only on line. This unacceptable since my original order was on line, I seriously don't think I will do any more business with subway!
Desired outcome: Some sort of compensation.
Sandwich condiments
Subway Walmart #563 2400 Veterans Memorial highway Orange City Fl. New management did not like my surveys. I was a 6 day a week customer for 8 years. Every December I would buy $1000.00 dollars in gift cards. I know they knew I used brown mustard heavy on my sandwich. Now they have eliminated all brown mustard. When asked they said couldn't get brown...
Read full review of SubwayCovid19 violations
Worst eatery experience i've ever had. Employee, manager, her young son all handling and around and serving food and drink without masks and gloves. When asked about them not wearing masks the manager said for us to "Get the F out" in front of security nonetheless. The manager also chased us into Walmart as we were shopping to continue to harass us. Nasty...
Read full review of SubwayOffering $5.00 footlong subs
I submitted a complaint to Subway on August 24 and received a confirmation from you: CAS-544761-M2M1G3 . I also received a follow-up email asking for the location of the Subway I place my orders with: 15 E. Holly Street
Pasadena, CA [protected].577.0050.
I have not received any further response from Subway.
I was supposed to receive my order for 2 footlong sandwiches at $5.00 each and was charged the full price.
Please advise as to the status of my complaint and when I can expect my refund.
Thank you!
Answer the phone
I call this subway location all the time and nobody answers the phone. On about seven or eight different occasions this has happened. I am calling to try to order a pick up/delivery but it can't be done please get a message to this location to answer their phone. I don't understand how this can never happen at any business. People are wanting to order...
Read full review of SubwaySubway Reviews 0
If you represent Subway, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Subway
Subway's menu features a wide variety of sandwiches, including classic favorites like the Italian B.M.T. and the Subway Club, as well as newer options like the Beyond Meatball Marinara and the BBQ Rib. Customers can choose from a range of breads, including white, wheat, and multigrain, and can customize their sandwiches with a variety of toppings, such as lettuce, tomato, onion, and cheese.
In addition to sandwiches, Subway also offers salads, soups, and sides. The company's salads are made with fresh greens and a variety of toppings, including chicken, turkey, and bacon. Soups include classic options like chicken noodle and tomato, as well as seasonal offerings like butternut squash and broccoli cheddar.
Subway is committed to providing customers with healthy food options. The company's Fresh Fit menu features sandwiches and salads that are low in fat and calories, and the company has also introduced a range of vegetarian and vegan options, including the Veggie Delite and the Beyond Meatball Marinara.
Subway is also committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company has introduced energy-efficient equipment in its restaurants, uses eco-friendly packaging, and has implemented recycling programs in many of its locations.
Overall, Subway is a popular fast-food chain that offers customers a wide variety of fresh, healthy, and delicious food options. With its commitment to sustainability and its focus on providing affordable and convenient meals, Subway is a great choice for anyone looking for a quick and tasty meal on the go.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.
5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.
Overview of Subway complaint handling
-
Subway Contacts
-
Subway phone numbers+31 205 317 300+31 205 317 300Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone numberEurope+61 732 530 201+61 732 530 201Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone numberAustralia+65 62 272 557+65 62 272 557Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone numberAsia+961 19 996 63+961 19 996 63Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone numberMiddle East, Africa+44 800 085 5058+44 800 085 5058Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number100%Confidence scoreUnited Kingdom+1 (203) 877-4281+1 (203) 877-4281Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone numberDirector Sales Operations+1 (800) 888-4848+1 (800) 888-4848Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone numberExecutive Vice President
-
Subway emailsmarketing@subway.com100%Confidence score: 100%Supportyasemin_d@subway.com99%Confidence score: 99%babcock_c@subway.com99%Confidence score: 99%
-
Subway address327 Howard, Evanston, South Carolina, IL60202, United States
-
Subway social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024 - View all Subway contacts
Most discussed Subway complaints
Very bad serviceRecent comments about Subway company
Charge for food not picked up
Burger King
4590 reviews
Subway®
1 review
BURGER KING® App
7 reviews
Boston Market
206 reviews
Five Guys Burgers & Fries
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.