Supercuts’s earns a 1.5-star rating from 247 reviews, showing that the majority of salon clients are dissatisfied with their haircuts and styling services.
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Adult wet cut without blow dry and kids dry cut
I am very disappointed with my haircut and my 3 year old daughters. I booked 2 appointments on the phone for my daughter and myself. I went in to the salon and was not happy as I spent £14.50 on my daughters haircut which just was an inch cut, I asked the member of staff why am I paying almost £15 for my daughter for just an inch of haircut which I could of done myself at home to be honest. My daughter was not really happy when I left the shop as she said her hair is still long and hasn't been cut short.
On the other hand, I had been charged £33.50 for a wet cut where I had layers and feathers done, however blow drying wasn't included, I would've had to pay another £10 or so for a blow dry which is absolutely ridiculous, especially when I've spent so much on both of us. I left the salon looking like I just woke up from bed, not to be rude or anything. I expected more from this salon as I've always gone there for my haircut since a young age.
The disgraceful manager at Birmingham bullring supercuts
I had a booking at bullring supercuts (where I've been going for over ten years) I want to have the same cut I've been having for over ten years he tried to charge me more then usual shouting at me, then storming off then waving his scissors at me aggressively. When I asked him to keep social distancing he said don't tell me what to do in my own store and then said take your money (deposit) and leave
The reason he got himself involved was because a employee of his had told me the day before over the phone that the booking is fine no issues same as usual.
The manager was cutting a customers hair when I walked in and sat down, he stormed over to me and no that's no going to happen pay more or leave I was shocked, he also said I'll call security if you don't agree or leave
The employees were shocked and silent I told him to try and hear me out he said no I don't need to just go he was historical randomly
I think he's mentally not fit to work or be managing any kind of store, possibly on drugs
Desired outcome: He should be disciplined or fired
Refund
My mum went into your Uxbridge branch and got told by a very stoppy employee you have to put a £5.00 deposit using your card, my mum said she wanted to pay by cash. Finally after a few minutes and talking to someone else. She took the deposit of my mum.
Today when my mum turned up for her appointment, she already had said she wanted it restyled and cut but the lady who she spoke to said we only wash and set now . But my mum told her that is not what I said I wanted and then asked for her refund but they refused to give it to her. The lady said I will talk to my manager my mum told her I thought that lady over there is the manageress and got told no it's a man and the lady said his busy on the phone so I can't speak to him about your refund. She also showed my mum in very small print no refund. I would like this sorted out for my mum Mrs bridie MCilhagga
Yours sincerely
Caroline Britton
Desired outcome: Refund and apology
Hair cut and blow dry
On 6/23/21, I made an appointment for a haircut and blow dry. Here is my experience. The bathroom was filthy. The prices were not as described. The manager was rude. My daughter tried complimenting her earrings and she ignored her. The blowdry was mediocre at best. The cut was uneven, I had to cut the long hairs that she missed at home. When...
Haircut
Worst experience, again! I just moved here and needed a haircut. I decided to give super cuts a try again. I called the day before to get a price for wash, cut and blow dry. The girl that answered the phone said $25-35 according to the length of your hair. My hair was only about an inch past my shoulders. I have been wearing my hair as a long bob with...
Read full review of SupercutsCustomer service
I waited with my son for 15 minutes for a kids haircut. When it came his turn the woman would not let me stand near him! She refused and told me I had to go wait up at the front and I told her I was not comfortable with that. She told me I would not be allowed to be with my son and we left! Parental rights matter and I told her I was not comfortable leaving...
Read full review of SupercutsSupercuts with no pricing posted ripping off people expecting standard price
Hello I went to one of your Supercut Located at: 20735 Stevens Creek, Cupertino, CA 95014 I was charged $25 ( Less $2 off Coupon ) - $23.00 net which matched their price board - for Haircut II - Shampoo, Cut & Blow Dry Included in this $25. package. However, it was a terrible cut - rather than going back to same salon; I looked up the next Supercut...
Read full review of SupercutsProcess of obtaining an appointment
I had called them 5 days before my day I wanted to get my hair done and ask who did my haircut and dye at my last visit. She had told me who and then I asked if she is working on thursday. she said yes and I should call back on Thursday morning early when they open up. I did and the woman asked when I wanted to come in. I said 11:30 am. She said she she...
Read full review of SupercutsBad highlight, bad haircut and falsely accused of not paying
On April 17th I made an appt for highlights and hair cut. I was assured stylist was ver experiemced and would do an excellent job, my stylist name was Jazzy. I request highlights all over except for base of head. The stylist was very rough in how she handled my hair, and her technique for placing foils was completely inadequate. As you will be able to see...
Resolution on a bad haircut
I took my 11 year old daughter to supercuts at 3107 4th ave in yuma, az on friday feb. 12th while we were visiting for a trim. We noticed an issue on monday feb. 15th in the evening when my daughter put her hair up in a high ponytail and one side was more than 2 inches longer — very noticeable. I took her today to the supercuts near our home at 2127 olympic...
Hair cut
I made an appointment in the morning of 11/25/2020. for 4:00 pm and when I got there she doing a girls hair. She ask me if I had an appointment, I told her yes I have a 4:00 pm appointment. She then said I'll be with you in 10 minutes, I waited until 4:20 pm and nothing happen. Accordingly because of the coved only the customer and the person who's going to...
Read full review of SupercutsService
My husband went into Supercuts to buy me product, he was trying to figure out which hairspray it was until the hair stylist scolded him. She told him if he is not going to buy the product not to touch it. She humiliated him in front of other customers. This product was worth more then a haircut that she was doing at the time. She didn't even bother to help...
Read full review of SupercutsWrongly accused
Today is my daughters birthday decided to pamper her took her to Supercuts on Park ave in Memphis 38117, a blonde lady came in and took her in for hair wash when she called 2 other employees, and then accused my child of having lice even though they could see she has a dry scalp and dandruff. I went online and found the ways you could determine lice which...
Read full review of SupercutsCut and root touch up
Long story short, my roots are orange and she gave me a hacked up cut I can't style. When I went into the store to complain she said this is how super cuts wants us to do long layers. I never asked for long layers. And i've had my hair cut there many times so I know what to expect.
My roots are now orange. I didn't ask for orange root touch up.
I've been told by two stores someone will call me but no call back.
Not having proper cleaning supplies
I'm concerned with sanitation and disinfection of the salon along with the safety of everyone who comes in. All stires are sold out of cleaning materials. So the district leader provided wet ones, swifter duster, and dish soap as a substitute. Which doesn't sanitize or disinfect anything. I have provided cleaning materials from my home which I feel still...
Read full review of SupercutsAn employee
Sally Torres-Gil, an employee at the Supercuts on Santa Rita road was very rude and offensive after I declined to tip her. She said it was mandatory to tip and I said I don't feel like it since she hadn't done a great job anyways. Then she continued to say that it's the culture here - as if I don't know the culture since I'm a man of color. I declined again...
Read full review of SupercutsHaircut
Went there today to get a haircut. The girl that cut my hair was in a hurry apparently. I had to have her recut my hair she had is sticking out on the sides. she started to leave me with my hair cut above one ear and not the other. I had to tell her about it. Told her twice to layer my hair because it is thick. Finally i told her its fine. So i could leave...
Read full review of Supercuts and 1 commentScheduled online
I scheduled an appointment today for 10:30 am, online. I arrived early. When I walked in there were 4 women there, 2 were with clients and the other 2 nothing. I thought this is great, now I can get in and get going. I needed a trim and wax. So 10:45 arrives and these clients are gone, these ladies just kept talking among themselves. I walked out hearing...
Read full review of SupercutsAbout my neck being cut
I went for a hair cut on 11/26/19, i told the hair dresser that she could go around my edges with the buzzer and she sure did. I don't remember her name but the girl Dominique who usually does my hair was not available. As she was cutting my hair around the edges it really hurt and later in the evening my neck hurt to touch my fiance took pictures that same...
Poor customer service
This poor service happen at the Monterey park Supercuts on 11-16-19 ( a Saturday) I arrived at 9:30am, the receptionist quoted 45 minute to 1 hour wait because they only scheduled two stylists in a eight station salon. and there was a backlog of customers (both walk-in and phone in) waiting when I arrived. This is not acceptable, if your going to have that...
Read full review of SupercutsSupercuts Reviews 0
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Overview of Supercuts complaint handling
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Supercuts Contacts
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Supercuts phone numbers+1 (800) 737-3535+1 (800) 737-3535Click up if you have successfully reached Supercuts by calling +1 (800) 737-3535 phone number 0 0 users reported that they have successfully reached Supercuts by calling +1 (800) 737-3535 phone number Click down if you have unsuccessfully reached Supercuts by calling +1 (800) 737-3535 phone number 0 0 users reported that they have UNsuccessfully reached Supercuts by calling +1 (800) 737-3535 phone number(952) 947-7777(952) 947-7777Click up if you have successfully reached Supercuts by calling (952) 947-7777 phone number 0 0 users reported that they have successfully reached Supercuts by calling (952) 947-7777 phone number Click down if you have unsuccessfully reached Supercuts by calling (952) 947-7777 phone number 0 0 users reported that they have UNsuccessfully reached Supercuts by calling (952) 947-7777 phone number
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Supercuts address7201 Metro Boulevard, Minneapolis, Minnesota, 55439, United States
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Supercuts social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Supercuts contacts
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