Taco Bell
Reviews and Complaints

My complaint is against the Taco Bell Restaurant at 84th and Washington in Thornton, Colorado. About six months ago my grandson injured a finger on a broken chair in this restaurant. We returned today we returned to the same restaurant only to find not one broken chair but two broken broken chairs that could injure a child. When I attempted to bring the matter to the managers attention she literally blew me off. Said she was too busy to deal with it. This angers me. If McDonald's can be sued over hot coffee then Taco Bell can be sued over broken chairs. I do not wish to sue. I just want the Taco Bell restaurants I visit to be safe for my grandchildren. Sincerely, Dwight L. Kessler

Greetings
I went through the Taco Bell drive thru in Belle Glade, Fl. I was ordering food for my family and I. I heard employee Sharon state over the intercom she is slow or retarded or something(this statement along is discrimination). At that point i pulled up to the window and told the person taking my order i no longer wish to order. I then proceed to ask the employee name who was being very rude and disrespectful. The cashier apologize on behalf of her co worker but Sharon in the background continued with the disrespect and vogue language towards me with thinking i could not hear her. I asked for the store number to report her. At last store manage came to the window and provided me with the employees name and i then informed the manager i would be reported this incident. This employee Sharon is very disrespectful. As an employee in the restaurant business customer service and retention is everything. This is not the first incident this Sharon has had with other customers. This is an on going issue with her and her attitude reported to me by other locals in the city. She is a misrepresentation of your company. I will never ever go back to Taco Bell again.

Hello -
I have a compliment as well as a complaint.
On August 27, 2019, I went to your Parkville, Maryland store at approximately 8:00 pm. There was a decent amount of people waiting for their food. Apparently, the store was very short staffed. People were waiting over a hour for FAST FOOD.
There was some very rude customers demanding their money back and other complaining but waiting for their food. The manager was working behind the counter preparing the food with another woman while three other people were doing little to nothing.
I personally waited 52 minutes for my food and my order was wrong! I had to drive back to the store to get the correct order.
Once the drive thru line and the lobby lines were excessive, the manager needed to either shut down the drive thru or lobby. The manager had to deal with very rude people, which he could have reduce had he had a plan in place. He should have given free cinnamon twists or delights. There were many things that he could have done, but did not.
I am complimenting the manager and the one lady I believe her name was De'Asia. They both were trying hard to get the orders filled, though it was very overwhelming to them.
My goal in writing is to let you know that you lost A LOT of business that night as customers were very upset. I would hope that you attempt to rectify the situation with that store and train the manager on how to deal better with a situation.
I probably will not go back to that store as it was poorly run that night. Fortunately, there are 2 other Taco Bells within 10 miles of this store.
I was not rude or nasty and did not complain when I had to drive over 10 minutes back to the store and then home again when my order was wrong. I do think I should be credited/ given a new meal as it took over 1hour and 20 minutes for my family to get the proper order and eat.
Thank you,
Kelsey Walstrum

We have a question (not a complaint) about the change in the products, especially the meat. My husband ordered two soft taco supreme's. He said the meat was really spicey. Plus it was soggy from the lettuce, etc. I ordered a few of the buritto's on the value menu and mine were very spicey also. Are all of your items with meat extra spicey now? Just don't dare order again because if we want spice on them, we add the little packets. I don't do spice at all. I also had the value menu nachos and they were really spicey also. Just curious as to the menu all changing to all spice?

August 10th, 2019 at about 8 pm i went to taco bell on a quick lunch break from work. About my 3rd bite of the soft taco i bit into what was obviously a bone. It chipped my tooth and part of it wedged into my tooth an took about 2 hours to get that piece out. That part was horrible. It kept ripping the dental floss and finally i was able to get it out with a tooth pick. I immediately went into the store, we were eating in the parking lot and i showed the staff ...they were nice but youngsters and nieve to the handeling of the situation. I made the appropriate phone calls on Aug.12th and was immediately told that Taco Bell would do the right thing however they needed to analyze the bone, which made sense. Today is Aug. 26th and i was told this morning by a taco bell rep that since this is a time sensative matter i should just get my tooth fixed and try submitting the bill to them . well with the dental insurance i have my 1st appt. I can get is Oct.22...and i already know that a dentist i call isnt going to do the work an send a bill to taco bell in hopes they will pay it. I just want taco bell to show some integrity an help me with this matter. I talked to an attorney and they said they would take the case i just really did not want to go that route. I am reaching out here in hopes that some one in their corporate offices reads these complaints and will contact me . i dont want to loose my tooth . it will eventually come to that if nothing is done.

Have gone to this location many times only to be told that they are out of ground beef which eliminates a large portion of their menu. This has happened early in the evening as well as later in the evening. They never apologize or explain why.
I would have to question managements decisions as it seems this would be detrimental to sales of their product. I have avoided this restaurant for months at a time hoping this issue would eventually be resolved but it appears not to be the case. I will boycott going forward.
The address is 5111 82nd St
Lubbock Texas 79424

Tonight, AUGUST 24 2019.pulled into Dayville CT. Taco Belle at 7:30 PM. Did not even make it to the door when I was intercepted by Hispanic man in Taco Bell uniform and was told they were closed for awhile. I asked how long they were closed and he gave some vague excuse that sounded like it was made up on the spot.Two other employees were outside also, and the one I parked next to muttered something like "no, we are not closed"So it seems like this man was up to something, maybe he did not want his smoking break interrupted by a customer!

I went through drive through at your location on walnut ave. In New Braunfels TX and ordered the power burritos fresco style. That should have removed the dairy from your product. When I got the burritos it had the avocado ranch sauce, so I went back and politely asked them to make new ones without the sauce because I don't consume dairy. We have allergies. A second person came over the speaker and told me that the sauce is dairy free but he could make new ones if I wanted them. I asked for new ones to be made. When I got the two new burritos they were only filled with lettuce. This makes me feel as though training for employees needs to be done to remind employees of food allergies and that being polite is going to increase business. I do not have plans th go back to Taco Bell in the future and will be getting the word out to others that they can not be trusted to take allergies seriously.