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Taco Bell

Taco Bell review: rude service 452

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12:00 am EDT
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My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
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Tamera Rogers
US
Oct 12, 2019 1:34 pm EDT

This is the only thing I order from your restaurant. Why is it no longer available?

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tolotolo
US
Oct 12, 2019 11:50 pm EDT

i ordered a party pack and 2 crunchy wraps when i got home and opened it up there was a few pieces of lettuce and tomatoes and very little meat init. the wrap was mostly flour tortilla, for almost 4.00 a piece i expected more of everything instead of what i got other than that everything else was good.

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Amy Trumbull
US
Oct 19, 2019 10:44 pm EDT

Go to taco bell just south of Flint, MI. and at 6:30pm they are out of beef. This is a small store in a plaza in front of a meijer store.

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Pat State
US
Oct 19, 2019 11:13 pm EDT

I ordered a chicken quesadilla with a soft taco. I live 20 minutes away and when I get home I open my quesadilla and notice I only have chicken on half of my meal and at that there is only like 5 pieces of chicken on 2 slices. Not satisfied.

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JHuff
US
Oct 21, 2019 5:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I stopped at the Taco Bell and never received my order. I waited for 30 minutes and all of my coworkers received their food. I asked to speak with the manager who acted very rude and finally gave me a refund. She also took my receipt and walked away and laughed with her staff member. I am very upset about this matter.

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Micahberger
US
Oct 23, 2019 12:36 am EDT

No meat in my chalupa, little meat in taco, employee acknowledged that food was made improperly. Replaced one of the items. I like Taco Bell food, but this meal was terrible.

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Laura Hyland
US
Oct 26, 2019 11:12 am EDT

I ordered my food at 8:42 pm and got there at 9 pm, for an online order to pick up inside. When I got there the doors were locked. So I went to the drive thru and waited 35 mins in line for our food. That was now cold. I have had a few bad experiences at this taco bell.

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Mariat3532
US
Oct 26, 2019 6:41 pm EDT

Ordered some tacos and they had beans inside instead of beef went back to tell them and they refused to fix the order I got Robbed. This is the last time I buy from taco bell I think it's time to eat healthier.

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Mariat3532
US
Nov 02, 2019 1:54 pm EDT

I ordered tacos and they put beans inside instead of beef I went back to return it and complain and they denied me. Never going back to taco bell I think it'd time to rethink what I eat and buy healthier food.

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Taylor Neal
US
Nov 02, 2019 4:33 pm EDT

Arrived at approximately 10/25/2019 at approximately 0210. Lights were off at the drive thru menu. Drove past and the women at the register yelled incoherently through the drive thru window. Reversed back to the drive thru window and the woman was counting money in the register and she stated "Bye" and turned her back to the window.

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MeYunkia Gipson
US
Nov 03, 2019 12:19 pm EST

I ordered cheesy potatoes and they were old and I got charged for items I ordered on my chulapa and didn't receive it with my order this is the 2nd time I don't have money to waste

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Corey282
US
Nov 03, 2019 12:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

How about you open your store at 6 am so people who work at 6 can get breakfast, we don't all work bankers hours like you do! A lot of people in this areas start work at 5 and 6am and don't want McDonalds, I would rather have Taco Bell breakfast. Thank you in advance for your attention to the matter.

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Masia Limexant
US
Nov 09, 2019 8:18 pm EST

I want to make a complaint about my experience at Taco Bell today If anybody get this message you can please contact me on this number [protected] I went in today to place my order and they gave me the wrong order twice After a hard day at work today I was so angry I put the food in the trash This is my worst experience ever

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RockinRob
US
Nov 13, 2019 6:38 am EST

Food was cold and wasn't right. Didn't get sauce, but while we waited in line for 15 min the car in front pulled up and the young lady just handed them a bag of food and they drove out not paying. I noticed when they had to stop and let cars go by it was cars with young kids in it. This is the taco bell next to Wal-Mart.

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DonG32
US
Nov 17, 2019 4:23 pm EST

They put 9 chips in a Nacho chip and cheese. Literally the bag is over half empty. This is not the first or second time this has happened and that is why I am now complaining.

Order [protected]/8/19 at 11:38:32 am)

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Samantha Scanlon
US
Nov 18, 2019 9:02 am EST

There was hair cooked into my tortilla. I had already eaten a taco so I'm sure there was hair in that as well. None of the workers had hair nets on. It was disgusting and completely disappointing. I'm also bleach blonde so this definitely was not my hair.

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Danielle41177
US
Nov 24, 2019 4:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Order #906273
I did my first online order via the drive thru and I did not receive 1 of my items - Chicken Burrito that I paid for. I wouldn't care if it was a dollar item, but this is one of the more expensive items that I ordered.

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Boomer 123
US
Jan 11, 2020 6:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have noticed that female employees are sent out at night to empty trash behind buildings. This is a safety issue. If an employee gets abducted or assaulted Taco Bell will be liable. You need to make it a policy that two people go out together to throw trash out especially at night. Just saying.

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Tj_aka_52
US
Jan 14, 2020 12:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This Taco Bell closes at 12:00am.They put their food up before 11:00.the person that takes orders is rude. and the night crew is lazy.

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Juan Fores
US
Feb 01, 2020 5:23 pm EST

Soggy food

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Susana Elzey
US
Feb 02, 2020 3:34 am EST

When I order a crunch wrap I expect ut to be crunchy and not soggy I'm not sure how they prepare it but I can't stand when I eat that and it's all soggy inside

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James Cahill
US
Feb 05, 2020 8:08 pm EST

Within 2-3 weeks Naco Supreme from drive though shrunk to almost half size at same price. I don't want remedy just advising. This is how companies begin losing customers.

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mybikeisred
US
Feb 11, 2020 1:30 am EST

Put the double decker back on the menu for [censored]'s sake. You've already got all the ingredients at any given time in every store.
And it would be awesome if you brought back volcano burritos. That was the best menu item ever.

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Beth Johnson50323
US
Apr 18, 2020 11:05 am EDT

Corporate never got back to me about my customer survey or asking why it was against Taco Bell policy as a customer for me to ask for them to separate the nacho chips from the toppings.

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E I
US
May 16, 2020 8:33 pm EDT

Taco Bell should be ashamed to pretend like they don't recognize the job loss crisis we're in. One second their site shows a price $5 dollars less than when you add it to your shopping cart. Have been a loyal customer for a long time but this is some serious nonsense

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Pat Goss
Mckinney tx, US
Aug 16, 2022 12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am at the University Drive location in Mckinney.. and for the 3 rd time in a week they are not open at 8:00. It is now 8:08. Last time they opened at 8:11. Horrible customer service.

Please change the hours you claim to be open.. or actually open when you have posted your hours. Very frustrating.

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Sorry I8there
SPRINGFIELD, US
Sep 12, 2022 1:12 am EDT

Garbage...For one, where is the steak? A ton of American cheese and chips in the burrito for added carb disgust. I am very sorry I ate there...may be my last.

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Beyond Blessed
US
Oct 07, 2022 1:58 am EDT

10/3/22 5:20 pm rude customer service cussing also previous complaint of me was with a wrong image that was meant for another company corporate complaint that's why I'm doing this complaint again sorry also didn't even give me my receipt need action.

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gigi emrick
US
Oct 10, 2022 10:20 pm EDT

Saturday oct 1 2022 , or was suppose to be , 3 taco supreams, got 3 tacos with just meat and lettuse on all 3 , 1 crunchwrap supream no lettuce, had more lettuce on it than anything, 2 lg pepsi 1 no ice, both with ice . This is the second time in less than a week my order was incorrect, from troy ohio taco bell on west main street, 11;48

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Kimberly Avila
US
Oct 11, 2022 12:49 pm EDT

I redeemed my reward for a free beefy 5 layer burrito and it charged me for my 5 layer beefy burrito I would like a refund please. The only reason I ordered it was because it was supposedly free...

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Beyond Blessed
US
Oct 13, 2022 8:15 am EDT

Oct. 3 , 2022 5:10 pm rude attitude for no reasoning when I went inside and went through drive thru manager on that shift and window guy both cussed me out said they dont care what I do.

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Audrey Peterson
Jackson ms, US
Oct 15, 2022 1:51 pm EDT

I signed up for the 30 day free taco deal. Paid my $ but so far been to your store 3 times they would not give me a taco I ordered?

Why?

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Rudyd4twenty
Abilene, US
Nov 01, 2022 3:57 am EDT

Taco Bell and the corporate B&G foods does not believe in giving 2nd chances.

I feel everyone deserves a 2nd chance in life.

But B&G does not.

I dont recommend working for companies that dont give 2nd chances.

But many other big companies does.

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Kevin Justin Thompson
Lodi, US
Nov 19, 2022 9:57 am EST

I ordered a Mexican pizza and 3/4 pieces only had sauce. Only 1/4 pieces had the toppings on it. What is that about?

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Riccc
Appleton, US
Dec 17, 2022 5:31 am EST

Hard shell tortillas and chips smell and taste horrible like plastic or they are rancid.

Order food more frequently instead of letting them sit on the shelves and going rancid. This has happened many times.

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Kimesha Conyers
US
Jan 04, 2023 9:20 pm EST

I purchased this and something n in is bad , I believe it’s the bread , »… it has a stale plastic taste and I’m scared I will get sick ! I want to try a fresh one and this really left a bad taste in my mouth

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TCarrion
Dunnigan, US
Jan 25, 2023 3:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Your pathetic employees decided to talk to each other while taking my money. Then said bye without giving me my food. Then they noticed and finally remembered that they didn’t hand me my food. After I got it the soft tacos were just thrown in my bag in wrapped! Also forgot my cheese for my chips and cheese! Poorly managed establishment!

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rhea simms
Elkridge, US
Feb 15, 2023 5:38 am EST

This item does not state till supplies last. Should be available during Super Bowl. I am so Dissapointed. This Tatic has gotta stop if you wanna continue to keep customers, im done! time 1-3 pm,on feb.09-2023

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Jasonharrell
Tulsa, US
Apr 27, 2023 7:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Worker made a sexual to my daughter who was in back seat. After we counted the money 3 times he still insisted we owed one dollar. A women worker was yelling and cursing loudly behind the counter. My mom didn't feel safe and locked her doors because of the man acting weird at the drive thru window. I have my receipt. Store # 003233 date 4/15/2023

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Javier E
US
May 06, 2023 8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My gift card says auth gc only but yet it shows 10.00 on my account .

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