Takealot review: Gemini pool cleaner - delivered with a small part missing

A Gemini Pool cleaner ordered and paid for by me from Takealot on Weds.22nd Nov.2023 (order No [protected]) and delivered promptly on Sunday 26th Nov. I was impressed with the speed of the delivery as my existing cleaner had failed, and with the rains, I needed the new one. Not wanting to install it myself as I have no experience in such matters, I arranged for a pool serviceman to install it for me. He opened the box, took out the components, assembled it, but when it came to finally fit the weir valve, it was evident the adjustment spring was missing. I immediately phoned Takealot Customer Service, and explained that it was just a spring from the valve that was missing - these valves are available as 'spares' for the cleaner as the serviceman phoned the local shop to ascertain availability and price in case there was a delay in getting the replacement. I was asked to email a photo, which I pointed out was ridiculous as there is only one valve and one spring in the whole kit and I do not use email on my phone and they do not use WhatsApp and my computer does not recognise my Android phone as a device from which I can transfer photos. Later on this afternoon, I received an email to say a return had been 'Escalated'. I phoned to find out if this meant I could just return the valve, but was told I had to return the whole thing. I asked to speak to a senior but this was not possible. I was about to ask if I could return the whole thing, wet and dripping from the pool, when she put the phone down!