Telkom SA SOC
Reviews and Complaints

Case number: [protected]
i received this case number on the 05/06/2017 today is the 26/06/2017.
I was informed that it will take 72 working hours witch is equal to 8 working days. I have never received any feedback regarding this case. The times i phoned in - the consultants all span the same story. "someone is assigned to the case and will contact you shortly to sort it out" the problem is that i have reported the problem caused by telkom and never once did i receive a phone call with as much as a we are working on it. It doesn't help to speak to a manager, because she is so unprofessional and has no clue how to sort my problem out. I have requested numerous times for telkom to sort it out before my debit order goes off. After 21 days i learned that there is still nothing that was done to even begin to sort it out.

Here is my number. [protected]
please let an afrikaans consultant phone me because i can not stand when a "manager" "eh eh eh" at me!

regards
alet webb

I have a problem with Telkom and I have been trying to get someone to help me with this but no one is helping me I am just told I must pay what is due.

I took 2 P9 lite phones for R199 each and I was told the 1st month I will pay more and from the next month going forward I will pay R199 per phone.
I took the phone November 2016 and the phone was blocked Feb.

I am now told I owe more than 6000 for the phone and I have been trying to get someone to sort this out but no one is helping me.

I have made some payments but I will have to look for my invoices.
I need to know why am I being charged more than what I was told I will pay! I have been calling but no one helps me and this is frustrating me.

16/11 /2016
ME:Good morning, I have a problem with my wi fi modem at home, there is no coverage, send already 3 complaints but did not receive any feedback yet, Sindiso the agent also do not help at all, just told me to cancel the contract, and that I don't want to do

TELKOM :Hi, sorry for the delay & any frustrations caused, what seems to be the problem? how can we help? please PM the affected number & brief description of your query so our team may assist ^JD

ME:Hi, I applied for the WI fi modem, your rep Sindiso told me and my colleagues that the whole of Nelspruit area is covered. This is not the case, I stay in Claremont and have no coverage at home. Nr [protected]. I have used some of the data but that was in town when I have the modem with me, I really want to have the coverage at home also for my wife to use it

My other problem is that Sindiso don't give a dam, in the beginning he assist me very nicely but when this problem was reported to him he just told me to cancel the contract, like I said before I don't want to cancel this contract, I believe that there is a lot of people who would like to have this product of yours, please give me good news.

Hi Wallie, we are sorry for the inconvenience, unfortunately if there is no coverage in your area we can't give you good news. You will only be able to use the service in the areas that are covered. Did you not check if there is coverage in your area before you bought the service? ^ML
HTTPs://secure.telkom.co.za/today/ucm/u

Hi according to the map there is coverage. And Sindiso also confirmed it. On the dirt road on my way home I have coverage till I turn of to my house, then I lost coverage, that is about 700 meters from the main dirt road. I'm sure something can be done.

Hi wallie, we will get our technical team to investigate and provide you with a solution.^HP

17/11 /2016
Good morning, thanks appreciated

Hi, kindly provide us with the following on the below for assistance:

LTE number, ID number
Contact number, Alternative
contact number, Physical address
and the name of the Device used. ^MT2

Hi, as requested LTE [protected], ID [protected], Contact [protected], ALt contact Elna [protected], plot 40 Claremont, on the Claremont road C19, go straight when you turn in on the road, keep left, Huawei Model B315s-936

Hi, thank you for the details, our mobile team will be in touch. ^MB

Thanks, HTTPs://goo.gl/maps/vYvsBcVozVM2

Hi Wallie. Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^ID

I m waiting for them

Good day Wallie

Please be advised this is an update on your query, we would firstly like to apologise for the inconvenience caused, kindly note we have escalated your query to our technical team to assist and provide feedback accordingly.^BP

18/11 /2016
Hi an update from my side, nothing is happening?

21/11 /2016
Good morning, as I expected, promises promises, like all big companies, since our last conversation I did not hear from any body yet. What is would like to know is how is it possible that from Hazyview up to Thulamahase police station and up to Alzu-Petroport towards Malelane I get coverage but at nelspruit just out of town there is no coverage

Hi Wallie we have logged your request with our mobile team to investigate the signal issue, please accept our apologies for the inconvenienced.^BD

22/11 /2016
Hi, I still haven't heard anything from any body, do I have to go higher to get the solved.

Hi Wallie

As per previous communication, a query has been logged with TM, they should contact you as soon as they attend it. ^TS

Thanks is there any reference Nr

Hi, Your reference number is AI2629186 ^CC

Thank you

23/11 /2016
Good morning, I still haven't heard anything from your Technical team, and please make sure that only payment for data used

Hi Willie, we humbly do apologize for the delay. Please kindly note that your query has been sent to our mobile team feedback will be provided. ^LKE

Good day Wallie

Please be advised this is an update on your query, we would firstly like to sincerely apologise for the inconvenience caused, kindly note we have escalated your query to our technical team to assist and provide feedback accordingly.^BP

24/11 /2016
Hi, I really think that you don't have a technical team, we'll at least not in nelspruit, or maybe you should check if there phones are working. I need a contact number or mail address of one of your superior management so that I can talk to them because on this lower level of communication I don get anywhere. Only excuses and apology, I can't go on like this. I'm trying to solve this issue on a proper manner.

Hi Wallie, we do apologise for the delay, we are aware of your query and will have our team advise at the soonest. ^RI

Again apologies when is this going to stop and the problem been solved?

26/11 /2016
Hi Wallie, please note that our network tried to call on the 22/11/2016 but you were not reachable.Please provide alternative contact.^MD

Hi, that might be possible, keep in mind that I am working, have to attend meetings, so leave a message or call again. I can't believe that only one call is made and then you decided that I'm not reachable, unexpected, try again

HI, case [protected] is still with our field tech, they will make contact with you again. ^JM

Thanks

Hi Wallie, you welcome.^TM

30/11 /2016
Hi, since our last conversation on Saturday I did not hear anything from you technical team, what is going on

Hi, your query was escalated to the relevant section, they will be in contact with you. ^RY

Hi, I will not be paying anything this month on my contract unless this problem is resolved

Hi Wallie, we have escalated your complaint to our floor manager for urgent attention.^HP

Thanks, so another week is going to pass before I hear from him

Hi.Kindly know that our technical team they tried to contact you but you were unreachable, please kindly provide us with another contact details.^ST

Bull [censor] don't talk crap to me I'm always in possession of my phone

[protected]

Let me tell you NOW if this matter is not resolved by Sunday afternoon, I will be going to the newspaper on the consumer counsel, I was brought under the wrong impression of one of yours employees, and I'm sure that he has not been trained in the the consume act, so sort this, this weekend, a lady who is working with me got a call today, two weeks after my first complaint, she also believed Sindiso and she have the same complaint, I available the whole weekend at my house

Hi, Kindly be advised that case [protected] is in hand with our technical team for further assistance and feedback will follow.^IL

Thanks, this case has been issued on 26/11 /2016 already, what happened to the case that was issued on 22/11 /2016?

Hi Wallie, we will investigate and get back to you with feedback. ^ML

😆😆😆😆😆😆😆😆😆nnnnn

I reported my fault to Telkom on the 5th June. My number is [protected]
I have since phoned every second day to be told by the call centre that the matter is in hand with the technicians.
Today I phoned and was told that the technician checked the line on the 8th of June and reported it through to the cable section and since then nothing has been done.
So who is lying and what is happening with my service?
Please can someone do something as this service delivery is below poor.
Kind Regards

Jonathan Incledon

I have reported my fault last month already about more than 5 times and last week again.No feedback every time I must phone for feedback and now my account has been suspended for non-payment.I do nor understand how I can pay my account and my line hasnt been active since.I phoned to speak to the manager was said that they will contact me, but havent.Phoned yesterday again and one of the consultants told me my fault has been fixed, asked me why do I want to speak to the manager..and just told me the manager will contact me.Well I am very frustrated as I have business to run and I cant phone everytime for feedback.Hope I can assist.

My contract ended i submitted the correct cancellation form to cancellations but no one attended to it. I have been calling for 3 months now and everytime i have had to resend the same form and i have been told that it will be escalated. Telkom continues to debit money from my account. Today I spoke to a supervisor (Noluthando Madela) in the JHB call centre who was so much very clueless, did not even care of the frustration that this has added to my life and just said again like they have all said to me that she will escalate the matter further. I asked her to please advice me on what should i do if the next line supervisor does not get back to me and she merely dropped the phone on me.

I was looking at upgrading my account however advised to move from Telkom Direct to Telkom Mobile I needed to cancel my direct account. This has been impossible. I physically went to Telkom Clearwaer on the 17th May 2017 at 10h40 to cancel my contract. I was assisted by Mmamoitlisis Mokoatle who completed all necessary forms and took copies of my ID.
I returned to the branch mentioned above as I had no feedback or confirmation of cancellation. The branch entered my details into a queuing system where I was advised someone from Telkom cancellations was to call me. No one called.
I then followed the email cancellation process on the 13th June 2017 and send all required information. No action from Telkom. Request resubmitted on 15th June and 23 June - No response.
I have requested the cancellation from the social media team who gave me a ref for my query but cant confirm the cancellation being processed.
Ref number social media: AI2812911
2nd ref: [protected]
Arthur
[protected]

Dear telkom,

Help! Your organization is crippling families and stealing their hard earn bread and butter!

This email requires the attention of a human, no robots please

I have made, in total, 31 telephonic attempts to cancel my services with telkom and rectify my account. I spent a total of 286 minutes in call duration for these 31 calls, that's almost 5hours in call duration! I have proof for every attempt! Attached to this email is my itemized billing report for every call made in the past 7 months!

I have sent and resent a cancellation request via email on 8 attempts! To [protected]@telkom.co. Za and 5 other consultants who promised to follow up and assist - also attached for your records.

How is this possible? I honestly don't have the money to continue to paying for this error! And what's more, telkom is handing my account over without conducting an investigation! This is the message I received this morning "notice of adverse listing: mr saueran a registered credit bureau, received a default alert on your name due to a telkom acc..."

I have received 0 'zero' email response from telkom or from any of the consultants or supervisors I engaged with and who promised to contact me back - other than a system generated 'autoreply' advising me "... Consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention..." - lies!

I have received 0 'zero' telephonic feedback or follow-up calls from any of the consultants or supervisors who promised to contact me back. Not one call before handing me over - have you no shame!

I am a 28-year-old human doing my best to provide for my wife and unborn child... We had an opportunity to buy a house today until I received this 'credit bureau sms... Now i'm not too sure - a family man needs a good credit record to apply for a home loan and provide a safe nest for his family... Do you care?

I have taken the day off from work to compile this email and provide all the details and evidence for telkom to consider a proper investigation. I beg the reader for their compassion and decency for my request, and should you listen to any of the 31 voice recordings, I sincerely apologize for my rudeness and or attitude expressed to the assisting service consultants

Here is a summary of my interaction with telkom and attempts to cancel service:
In 2015 I applied for home dsl to my appartment in johannesburg, I don't recall any issue signing up or getting the server installed - must have been a pleasure
However, after some time I experienced some connectivity issue and was advised by a friend to 'migrate my line' to afrihost for per support and customer service
Sometime in 2015 or 2016 I reached out to afrihost and applied for a 'line migration' and after the migration, I was a happy customer
In july of 2016 I relocated from johannesburg to george and no longer required the dsl services, so I canceled my afrihost package
After the migration, I stopped paying telkom as I assumed 'line migration' meant complete migration of all liabilities from telkom to afrihost - my mistake
On 9 november 2016, I received an sms from telkom notifying me that my account was handed over to mbdcs for r 1, 841.64 the first communications I received on an outstanding account... Never the less, I called the accounts department on 16 november to query my account and the service consultant informed me that my the 'line migration' to afrihost was only a migration of the dsl service and that I was still obligated to pay the r189 line rental. - my mistake - and I took full responsibility and I a paid the full outstanding amount of 2, 310.35 on the same day. I also explained my relocation situation to the consultant and the consultant advised me on how to cancel the dormant service. She sent me a cancellation application, I completed the form and sent it off to [protected]@telkom.co. Za, including the consult who sent me the application [protected]@telkom.co. Za
On the 6th of december, I moved into my new apartment in george and contacted telkom for new service. The consultant advised me that my previous service was not yet canceled! She requested I resend her the cancellation request to follow up. I resent the cancellation email not only to the consultant @ [protected]@telkom.co. Za but also to [protected]@telkom.co. Za again! I never received any feedback from the consultant. I did, however, receive that autoreply' email but to no surprise, I received no reply or call back - lies!
Round about the 3rd of jan my new service where installed and I paid the pro-rata amount of r 460.00 - 10mb uncap dsl for r799 every month
On the 8th of february, I made 2 calls which lasted over 55 minutes! My new service of r799 was due, but instead, I paid the full outstanding amount of r 1, 892.73 (Thinking there might be some outstanding amount due to the 30 day cancellation period, which has been 60 days at that time so technically I overpaid) I also resent my cancellation request to the consultant's superior: [protected]@telkom.co. Za.- no feedback!
On the 20 of april, I followed up with 2 more calls which lasted over 41 minutes! During this call, the service consultant accusing my isp (Ex-isp afrihost) for the fault. Being a wholesale line, or whatever, the consultant reckoned that afrihost never handed the line back over to telkom which is the reason why the line has not yet been canceled. After a call to afrihost, they advised me that line was indeed handed back to telkom and that telkom was mistaken. After being sent on a goose chase once again, I got the afrihost consultant and a telkom consultant to conference call and resolve their misunderstanding. After which, the afrihost consultant was able to point out the error on tekom's side. The error turned out to be an incomplete cancellation request. Telkom canceled the dsl service but never the phone service! What!? How did an afrihost consult figure this out in one call?! Why did it take 26 calls and an afrishost consultant to determine the true issue? Where all the previous consultants incompetent? Where the trained inadequately? Where their system to complex, slow or inadequate to identify the real issue? Why could the first or second or the third consultant not identify the true issue? Should I now be penalized for this mistake too!?
After what felt like true progress for the first time in 5 months, I resent my cancellation request to the assisting consultant [protected]@telkom.co. Za. I insisted that the cancellation be backdated to the initial cancellation date (The date I took responsibility for outstanding payments and responsibility to cancel the dormant service) I completed that document to the best of my ability and had I be contacted by a human representative or retention consultant, any misunderstands could have been clarified then, and all of this could have been avoided!
On 2 may I relocated once more to a neighbor suburb in george and after faithfully paying my promo package 10mb uncap dsl for r799 every month, it was yet again time for me to contact telkom to advise on the relocating process. This also turned out to be no simple task which is now turning out to be a nightmare! - I regret this day, actually, I regret the very first day signed up with telkom...

On 2 may 2017 I contacted telkom to advise on the relocation process. 6 minutes into the call, i'm not sure whey the call completed, but from the billing report there seem to be multiple follow-up attempts...
On 5 may I received a sms of my installation date, being an all day appointment for the 8th of may - the technician did not show up and no new communication received.
08 may I called to follow up, and received some generic response that informed that the technician was scheduled for the next day - no technician showed up
On 9 may 2017, spending over 55 minutes with a consultant! The consultant told me that I was miss informed about the relocation process and that "I cannot change my package from dsl to fiber at the same time provide a different installation address". Praeashen, the consultant, then advised me to yet again cancel my current dsl service and then thereafter apply for new fiber service. I did once more attempt to cancel my 2nd dsl service, sending the application to [protected]@telkom.co. Za - no feedback!
Sometime the next week, the 15th may, I think, the estate's security contacted me and informed me that telkom requested permission to enter the premises - no appointment or call, they just showed up! But I accommodated and took leave from work to meet with them. I'm not all familiar with the technical jargon, but the mentioned something about a slim-box and needing permission from telkom's head-office before proceeding with pulling cables and digging trenches. They arrange for me to be home the next day for them to proceed with the work - they never showed...
After missing 3 appointments, I contacted telkom once again on 22 may, 7 times! Bad connection, bad reception, or whatever, not one of the service consultant contacted my back after 7 failed attempts.
The technicians returned a second time, with no appointment, and only determined the wrong address was listed on the application and that we need to re-apply for a change in address... It took almost 10 calls, 3 missed appointments, and 2 sites visits to determine a wrong address!? - I can't believe my luck with telkom... I can kick myself for every calling telkom for service...

What more does one need to do to cancel service and rectify an account? Why does telkom make it so difficult for customers to cancel? Is this an intentional design to exploit flaws in the system? Do 68 calls from a single number not flag a notice to management? Does the same cancellation request via email from the same recipient not raise any flags to telkom? Can I offer to teach telkom on how to write such an algorithm?

It took me the whole day to write and re-write this email, and it's almost midnight, and it has not been fair to my family...

Please I am desperate please provide me with urgent human assistance. My mobile number is [protected]

I cannot afford to pay for service I haven't used in over 11 months. As i'm sure you can see I have honestly done my best to rectify this account. I'm now left to telkom's mercy my family's future in influenced by telkom's mercy...

Full sms message received today: "notice of adverse listing: mr saueran a registered credit bureau, received a default alert on your name due to a telkom acc [protected]. Call [protected]"

I've for a applied for business line with pabx system but to date we are still waiting. Whenever you call they never able to pick up the order and when they finally pull up the details, they still are very clueless in the progress of the order.

An email has been to the consultant phiwokuhle nzama who assisted with placing order and her manger ragini naicker and yet they still have not replied to it. This simply shows you that they really don't care about the businesses of their clients and the just general client satisfaction.

To make things worse, i've been sent all around because no one know anything.

The lack of service that I have received thus far is very appaulling.

No service, no telephone or internet from february 2017...

I have communicated with telkom since 18 october 2016, but still struggle to get a response.

Attached please find all proof of my communication and appeal for service. My document is in afrikaans, but it should not be a problem, since telkom offers to serve any client in afrikaans as well.

Please read the 11 pages of complaint (Below) and regard my case as extremely important.

My summary of the ongoing saga:

I demand from telkom the following:
• refund for non-existing landline (My late husband’s telephone) from mid august 2016 until 19 february
• refund for no line from 20 august 2016 to 29 september
• refund for reconnecting fee of r214, 47 for my late husband’s non-existing telephone
• refund for no landline and no adsl (Which I paid for but did not have) since end of february up to date

I hope to hear from you asap.

Annami simon

18 augustus 2016
• skuif landlyn [protected]):
Ek het op 18 augustus versoek dat my landlyn [protected]) by forest walk na summervale geskuif word.
• dit is eers op 29 september geskuif – ‘n hele maand moes ek vir diens betaal vir ‘n telefoon wat nie bestaan nie.

• kanselleer landlyn [protected]):
Ek het op dieselfde dag (18 augustus) versoek dat die landlynnommer by olivierstraat [protected]) slegs gekanselleer moet word

Aanvanklike aansoek per internet op 17 of 19 augustus - reaksie binne dag of twee.
20 augustus tot 21 september [protected])
2016.08.20 saturday 19:04
(From +[protected])
Dear telkom customer, your installation for dsl order 146843045a a/c [protected] is scheduled for 25/08/2016. If not convenient, please log onto www.telkom.co.za/appointments of contact sheenage on [protected] to reschedule. Telkom sa

2016.08.20 saturday 19:04
(From +[protected])
Dear customer, your installation for order ([protected]) is scheduled for [protected] between 07:30 and 16:00. If not convenient, please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, telkom

2016.08.23 tuesday 07:22
(From +[protected])
Telkom sa: dear client mrs. Annami simon, telkom sa will send a representative to your premises – 99a lancaster road, gordons bay to fulfil your service request. We have scheduled your new line installation/modification for the 2016/08/25 – please note this is a/an all day appointment. Please ensure that you have your original id document and/or letterhead and a certified copy thereof ready for presentation when the technician calls at your premises. Please reply @yes if all the above mentioned is correct or @no if the above mentioned is incorrect and/or date is not suitable and a telkom

2016.08.25 thursday 10:09
(From +[protected])
Dear customer, your installation for order ([protected]) is scheduled for [protected] between 07:30 and 12:00. If not convenient, please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, telkom

2016.08.29 monday 07:22
(From +[protected])
Telkom sa: dear client mrs. Annami simon, telkom sa will send a representative to your premises – 99a lancaster road, gordons bay to fulfil your service request. We have scheduled your new line installation/modification for the 2016/08/25 – please note this is a/an all day appointment. Please ensure that you have your original id document and/or letterhead and a certified copy thereof ready for presentation when the technician calls at your premises. Please reply @yes if all the above mentioned is correct or @no if the above mentioned is incorrect and/or date is not suitable and a telkom
07:27
Me: no
2016.08.31 wednesday 21:36
(From +[protected])
Dear customer, a telkom technician has been dispatched to install your telephone line for your order ([protected]) today. Your continued support is appreciated. Regards, telkom
23:03
Dear customer, a telkom technician has been dispatched to install your telephone line for your order ([protected]) today. Your continued support is appreciated. Regards, telkom

2016.09.01 thursday 08:14
(From +[protected])
Dear customer, a telkom technician has been dispatched to install your telephone line for your order ([protected]) today. Your continued support is appreciated. Regards, telkom
Me:
Nobody came for installation

2016.09.21 wednesday 09:16
(From +[protected])
Dear telkom customer, you will be contacted telephonically within the next 24 hours (Standard business hours apply). Your reference number 527519

Persoonlike besoeke aan telkom somerset-wes:
5 besoeke, drie daarvan met elric, wat voorkom asof hy waarskynlik die meeste weet, maar my verlede keer langer as 'n uur laat wag het omdat hy, net voordat hy my sou help, besluit het dit tyd vir lunch;
1 met iemand anders (Man) wat, nadat ek die straatnaam duidelik gespel en weer herhaal het, besluit het lemoenboomstraat 3 moet eerder 3 lemon tree street wees!
1 met 'n vrou
Oproepe:
Verskeie van telkom, met onder andere 'n miriam, asook 'n man - wat albei baie behulpsaam probeer wees het.
Twee na telkom, direk van telkom-telefoon in mall

Die groot "raaisel" was om, ten spyte van alle verduidelikings en regstellings (Skriftelik, mondelings en telefonies) agter te kom wat my adres is. Ek moes my buurman se telkomrekening mall toe neem, omdat niemand kwansuis 3 castellana crescent kon kry nie – daar is aan my gesê castellana crescent begin slegs by no. 51 en eindig by no. 80 (Grootste klomp stront waarvan ek nog ooit gehoor het). Dis dié dat hulle met mag en geweld die lyn by 99a lancaster road straat en perseel naby ons huis wou kom installeer het. Toe dit nie werk nie, het hulle waarskynlik by 3 lemon tree street probeer.

Intussen het telkom die verkeerde lyn afgesny, nl. [protected] terwyl ek nie eens daarvoor aansoek gedoen het nie.

28 september 2016 ek sms die volgende waarop telkom ‘n dag later antwoord:
To 10210, me

Good day,
The following question was asked:
Please look at the following: after numerous personal visits to your telkom office in somerset mall I still do not have a telephone. Please move [protected] and cut [protected] : 2016.08.20 saturday 19:04 (From +[protected]) dear telkom customer, your installation for dsl order 146843045a a/c [protected] is scheduled for 25/08/2016. If not convenient, please log onto www.telkom.co.za/appointments of contact sheenage on [protected] to reschedule. Telkom sa 2016.08.20 saturday 19:04 (From +[protected]) dear customer, your installation for order ([protected]) is scheduled for [protected] between 07:30 and 16:00. If not convenient, please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, telkom 2016.08.23 tuesday 07:22 (From +[protected]) telkom sa: dear client mrs. Annami simon, telkom sa will send a representative to your premises – 99a lancaster road, gordons bay to fulfil your service request. We have scheduled your new line installation/modification for the 2016/08/25 – please note this is a/an all day appointment. Please ensure that you have your original id document and/or letterhead and a certified copy thereof ready for presentation when the technician calls at your premises. Please reply @yes if all the above mentioned is correct or @no if the above mentioned is incorrect and/or date is not suitable and a telkom 2016.08.25 thursday 10:09 (From +[protected]) dear customer, your installation for order ([protected]) is scheduled for [protected] between 07:30 and 12:00. If not convenient, please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, telkom 2016.08.29 monday 07:22 (From +[protected]) telkom sa: dear client mrs. Annami simon, telkom sa will send a representative to your premises – 99a lancaster road, gordons bay to fulfil your service request. We have scheduled your new line installation/modification for the 2016/08/25 – please note this is a/an all day appointment. Please ensure that you have your original id document and/or letterhead and a certified copy thereof ready for presentation when the technician calls at your premises. Please reply @yes if all the above mentioned is correct or @no if the above mentioned is incorrect and/or date is not suitable and a telkom 07:27 me: no 2016.08.31 wednesday 21:36 (From +[protected]) dear customer, a telkom technician has been dispatched to install your telephone line for your order ([protected]) today. Your continued support is appreciated. Regards, telkom 23:03 dear customer, a telkomtechnician has been dispatched to install your telephone line for your order ([protected]) today. Your continued support is appreciated. Regards, telkom2016.09.01 thursday 08:14 (From +[protected]) dear customer, a telkom technician has been dispatched to install your telephone line for your order ([protected]) today. Your continued support is appreciated. Regards, telkom me: nobody came for installation 2016.09.21 wednesday 09:16 (From +[protected]) dear telkom customer, you will be contacted telephonically within the next 24 hours (Standard business hours apply). Your reference number 527519
Contact details:
• name: a. Simon
• number: [protected]
• email: [protected]@gmail.com
Regards,
Telkom website
~
This e-mail is subject to the telkom sa soc ltd electronic communication legal notice,
Available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~

29 september 2016 (Een dag later)
My lyn word uiteindelik geskuif!

19 januarie 2017
Ek stuur sms na telkom omdat
• my oorlede man se landlyn [protected]) nog steeds nie gekanseller is nie en ek vir dienste moet betaal
• my eie landlyn [protected]) wat so lank geneem is om geïnstalleer te word, afgesny is. Dit omdat ek nie vir ‘n spooklyn (My oorlede man s’n) wil betaal nie.
Hier volg die sms’e:

Aan die begin van februarie (3-17 februarie) word ek gehospitaliseer weens erge depressie en kan eers weer in maart hieraan begin aandag gee.

5 april 2017wat volg is ‘n tweede verwysing na my e-pos van 20 januarie – hierdie keer nie eens met ‘n noreply-antwoord nie:

15 april tot 26 april 2017ek is verskeie kere terug na telkom in mall. Vroeg in april het een van die mans sy eie selfoon (Op my versoek) gebruik om telkom in die hande te kry. Diesefde miriam kon my help en ek kry die volgende kort daarna.

26 april tot 5 mei

9 mei

11 mei

Die laaste sms was om 16:37 (Sien verder af)
Ek ontvang ook ‘n paar oproepe op 11 mei:
Telkom bel, hulle is op pad om te kom installeer. Ek reël dat hulle eienaar se nr.in die hande kry sodat hulle presiese plek van landlyn kan besluit. Eienaar ontmoet hulle. Hulle besef telkom het hulle die verkeerde “konstitusie” gegee. My lyn moet van pinksterpark af kom en daar moet ‘n nuwe aansoek ingestuur word.

15 mei - ander installeerders laat weet hulle kom. Praat weer met eienaar (Mnr. Harry vos, [protected]) let wel: mnr. Vos wil nie sy naam genoem hê nie

23 mei telkom-installeerder bel, hulle kom die lyn insit. Hy bel terug – daar moet eers ‘n paal geplant word voordat ‘n landlyn na my huis gekonnekteer kan word.

30 meiharold (Telkom-installeerder) bel. Kontrakteurs wil kom kyk waar hulle paal moet plant

31 mei. Ek bel harold. Hy sê hulle was daar. Nog niks verder gehoor nie. Die saak is nou uit sy hande

13 junie – nog geen taal of tyding van beoogde skuif van lyn.
Kry egter ‘n telkomrekening van r1 161.35. Boonop merk ek dat my adres nog steeds – eintlik meer as ooit – verkeerd is. Ek het dit hoeveel keer al in telkom se kantoor in die mall probeer regstel (Dit word kwansuis op die rekenaar voor my gedoen)

I demand from telkom the following:
• refund for non-existing landline (My late husband’s telephone) from mid august 2016 until 19 february
• refund for no line from 20 august 2016 to 29 september
• refund for reconnecting fee of r214, 47 for my late husband’s non-existing telephone
• refund for no landline and no adsl (Which I paid for but did not have) since end of february up to date

A technician came out to my house checked my line(14 Jun 2017) and said that it is faulty and said to come back the next day. He did not come back til this day(21 Jun 2017).I Have made my 700 rand deposit, all my documentation is in order. And i am still sitting without my line which means i paid for service that i still dont have. My order number is [protected].

I have communicated with Telkom since 18 October 2016, but still struggle to get a response.

Attached please find all proof of my communication and appeal for service. My document is in Afrikaans, but it should not be a problem, since Telkom offers to serve any client in Afrikaans as well.

Please read the attachment and regard my case as extremely important. My summary of the ongoing saga:

I DEMAND FROM TELKOM THE FOLLOWING:
• REFUND FOR NON-EXISTING LANDLINE (MY LATE HUSBAND’S TELEPHONE) FROM MID AUGUST 2016 UNTIL 19 FEBRUARY
• REFUND FOR NO LINE FROM 20 AUGUST 2016 TO 29 SEPTEMBER
• REFUND FOR RECONNECTING FEE OF R214, 47 FOR MY LATE HUSBAND’S NON-EXISTING TELEPHONE
• REFUND FOR NO LANDLINE AND NO ADSL (WHICH I PAID FOR BUT DID NOT HAVE) SINCE END OF FEBRUARY UP TO DATE

I hope to hear from you ASAP.

Annami Simon

I applied for an 8mb adsl line on the 5th of May 2017, the line only got installed on the 8th of June 2017. Then technician that installed the line said that it is only a 2 mb line, so I called 10213 and spoke to a consultant to rectify this, but he was no help what so ever and said the order needed to be closed before he can order an upgrade of my line. I proceeded to call the next day and spoke to a helpful consultant which said that she would order the upgrade and set an escalation and advised that it should take about 72 hours. 72 hours later still nothing, I then called again and was informed that there was no escalation on my order and there was no escalation process for upgrades of lines and that it would be done within 7 - 10 working days. I then took to Twitter and messaged @TelkomZA on the 9th of June 2017, with very delayed and generic responses there have still been no real answer for me and my line has still not been upgraded. This has been a horrible experience for me as my original application was for an 8mb line and I still sit with a 2mb line.

Good day

I have lodged several complaints on Hellopeter regarding my account and lack of service. I request cancellation of a contract, it was not done after following procedures and to date after several enquiries, nothing was done. Statements are received late and no notifications are sent in advance regarding debit orders. Was charged R200 for late payment after I called and enquired and made arrangement to pay a.s.a.p. I am utterly disappointed about this. My address on the monthly invoice is still wrong despite raising this several times with Telkom

Good day,

I am forced to express my utter disappointment when applying for a mibile product I was approved and told that upon successful debit order within 48 hours it my product will be sent and it will take 5 - 7 working days. This was Thursday 15/06/2017. The next day was a public holiday so I waited the weekend through. It is now Tuesday 20/06/2017 and the debit order still has not gone off so I queried it this morning just to be told that it was declined! How is it possible to be approved over the phone and be congratulated, and upon following up you are told that it was declined! I invite you to listen to the recording of 15/06/2017 Thursday at 15:03pm. I am not only disappointed, but extremely disgusted since there is no reason I should be declined! I am hoping this was a mistake and will be corrected as soon as possible!

I tried calling this morning to obtain a quote but unfortunately without any success.

On Saturday, 10 June 2017, a storm hit George, in the Garden Route and a wind of 100km per hour caused a big tree to be un-rooted and fell on my building.

In the process, the Telkom line was damaged. I do not make use of Telkom at the moment and wanted to obtain a quote to fix the line in case I need to use it again for future purposes. I have tenants in the house but when I move back to my house in future, I do not want to redo existing lines that was in working order. The insurance needs a quote.

Can you provide me with a quote to fix the broken line that was damaged from the pole going to the house. I've attach a photo where you can see the line from the pole to house is damaged.

I need a phone call to arrange an appointment if you want to inspect the premises.

My number is [protected]
Mrs Burger

Landlines in the residential area called EFfingham Heights Durban has not been in operation since 14th May 2017. Todate it is still not working and whenever you call Telkom faults or check faults online, no proper feedback is given. Last feedback on 29th May was technicians are awaiting for cable. ?

For a tele communication service provider this is unacceptable service to clients and who mostly are elderly people residing in the area. It is costing family members to use their cellphones which the costs are very high.

Pls advise

Good Day.
I have joined Telkom mobile last year, when I took out a Hauwei P8 lite phone. They deducted money from my account to verify my bank details and then I had to phones several times for them to deliver the device. When I received the device, I saw that the wrist band which was also in the deal was not in the package which was delivered.
After that, I saw that they now also charged me more for this contract that I was originally supposed to pay.
This year in January I took out 2 Hauwei P9 lite phones at the Telkom branch in Alberton. I told them that I don't want an open line, since these phones would be for my, but would be presents. The guy who helped me that the phones will unfortunately it cannot be limited and would be open for January and February, but as soos as it reaches R500 it would cut off the usage and would not charge more. I then asked him several times if this would not charge me more than the R500 and that the data limit would kick in automatically at the end of February, and he promised me that it would.
I have been charged more than the R500 extra on my account and the data limit never kicked in as promised to my by the person at Alberton Telkom. I then asked for a case to be registered for this problem Case no. [protected], but was told that it was my responsibility to take control of my spend limited, after I was promised that for the first 2 months my Bill will not go higher then R500 and that the open line would be cut after on the first of March without me having to phone in.
Please investigate this. Listen to the first contact's voice recording as well.
Hope to hear from you soon.
L.G. Baartman

Good day

Hope you are well.

I am have recently purchased a cell phone from Telkom and the application was done online. Initially I send a “call me” message. Then an application was done telephonically with a Telkom agent who returned my “call me” email.

When I told her that I was making an application for the P10, I was told that she did not have that contract and that she only had the deal on the P10 Plus. I confirmed this with her at least 2 times before proceeding with the application.

So now it was for the P10 Plus.

The initial debit was done on the 2 June 2017.

I received the device on Monday, 5 June 2017. Thinking that it is the right device, I set my finger print scanner and password waiting for the Telkom network to connect.

The next morning, Tuesday, 6 June 2017, the network was registered so I tried unlocking the phone which refused to allow me access.

I called the call centre and they advised me to take the phone to the nearest Telkom Branch which was Gateway.

This is where I was told that I had received the incorrect device, they had sent me the P10 instead of the P10 Plus. They checked the system and picked up my contract details, which stated that I had made an application for a P10 Plus. We tried calling the Telkom online sales team from the store but they close at 5 pm and we could not get in contact with them.

I have made numerous telephone calls to them to collect the incorrect device and give me the correct device instead, I have been given all different answers. Telling me that they will escalate this matter and have the device collected. Then when they actually returned my call (about 7 calls to the call centre later), it was either the 12th or 13th June, I was told that the contract was for the P10 and not the P10 Plus. (Clearly no one has listened to the voice call for the application). I was promised an email which I must reply saying that I am cancelling the application, then proceed for the P10 Plus application.

It has been 15 days since I received the device and 14 days since I started my query with Telkom.

I am now lost for words.

I have been with Vodacom for almost 10 years and have not experienced such bad service.

This is my story :

I was incorrectly double debited in the month of May they took an extra R465 out of my account then I called the call centre at the beginning of that query on the 25 may and advised them tell escalated the matter and advised yes I was incorrectly debited then they credited my account but they put against my next month bill. I call countless times thereafter and advised them I need my money back final around the 20 of June the billing department called me and advised me that they will be refunding my money but it will take 10 to 15 days to get money that was incorrectly take from me so I was angry but I explained to them that I get billed on the 25th of each month so instead of paying me back now it’s too late so put that money against my current bill and don’t debit me this month so they agreed and I even followed up with them days late and check if I was going to be debited they advised no I won’t because the money the money they took will offset that months amount then 25th June came and I was not debited but the money was refunded in my account and I did not see that money go in because my salary also was in and then this month they place me in arrears and do not advise me anything and when I call on the 19/06/2017 and requested a once of data bundle they tell me I’m in arrear so I check my account and they did not debit on the 25/05/2017 but the try to debit me on the 15 June when there is not enough in my account and this rejected and cause me more bank charges on rejection of R 115 now they will double debit me at the end of the month when I gave clear instruction also every time I ask for a manager the manager is busy on an escalation and will call me back but till this very day I have not received a call from any manager to resolve this matter. I’m asking ombudsmen for help as this is ridiculous that I cannot resolve this and there is no escalation channel to for as the managers are not calling back or trying to assist