TGI Fridays
Reviews and Complaints

On March 13th my husband and I visited the Nitro Wv location approx 8:30pm. I am aware they had been busy earlier that day, but when we arrived there were only about 4 tables seated. The place was absolutely filthy. We had to keep being moved to different tables due to the disgusting filth all over the floor. The manager (who we did not realize was the manager at the time) was in the dining area and the filthy was clearly noticeable and she did not instruct anyone to clean it. I ordered the sizzling chicken and cheese with loaded potatoes and my husband ordered the sizzling steak and cheese with the whiskey glaze cooked Medium. I took pictures that I had no potatoes on my plate (they were later brought out separate with the bacon raw) I had 1 tiny red pepper, 1 tiny green pepper and no cheese. My husband's steak was raw, purple it was so raw, 1 tiny green pepper and very little cheese. We told our server who was very good we would like to see the manager. We did not get her name. It was a woman with chin length blonde hair. She came to the table with a very condescending and smart alleck tone. She just kept saying what would you like for me to do for you with an attitude. I didn't even bother pointing out the filth due to her attitude so we just showed her our food. She looked at us and said, ok. She argued the steak wasn't raw it was medium rare, she kept saying we had peppers that they were white (we nicely explained that was onions), she smarted us off saying they don't count out the peppers. Then she took my husband's meal back only making it sound as though it was fine it was just to appease him. We had to give mine back to the server because she wouldn't take mine back. We order these 2 meals every time we eat here so we know what they should look like. She didn't offer us dessert or apologize or anything. We ended up waiting an hour to eat. This was extremely horrible and unjust. We ate paid full price for horrible manager experience, sat in filth and waited an hour for our food to be cooked twice!

Hi we went out for a meal at the Basildon branch we was really disappointed with our meal it was our first tone at tgi, we was recommended it so thought we would try it, my chips were cold they did replace them, but then my chicken fingers were Luke warm but I didn't like to complain again, my sins coleslaw was a piece of cabbage, it was the first tone out since the lockdown but we were all really disappointed with our whole meal

Was unable to pull my rewards when placing an order. Was told to come to the store, when I was told there was nothing they could do. I have over 800 reward points. Manager would not come out to speak to me

I'm a regular customer on TGI Fridays in Al Wahda Mall branch in Hazza Bin Zayed Abu Dhabi. Every time I visit the restaurant I ordered the same food, but today when I ordered the same menu I chose 80% of the meat was bone and I paid 129 AED for nothing. What kind of customer service is this? I'm a regular customer and spending money for expensive food but the service of meat was very disappointing. 

This was our 2nd visit to our local TGI Fridays . We had been bought a gift card by my brother for Christmas. When we came ro pay with it, the waiter seemed to be unable to use the card as ut wasnt registering. The manager then came over and tried again . He tried several times with no avail . He also scratched the back of the card off to show a code . He tried this also . It didnt work . In the end we were so embarrassed. We paid the bill and left ! The card was valid and we have the validation receipt from where my brother purchased the card a few months previous.
I do rhink it was the machine that was at error as the waiter said this does seem to happen frequently with these cards.
I am now hoping the gift card will now still be valid for next time.
We were reluctant to returm for this 2nd visit to your company, as our 1st visit was so disastrous! We had our sons 10th birthday party at this Bracknell TGi . In which the waiter at the time dropped his birthday cake as he bought it out to sing happy birthday to him !
The cake had been made by myself, as my son is dairy intolerant. A moment he or we will never forgot .
As you can see both our visits to your Tgi restaurant have been awful .
I am now keepung my Fingerscrossed on our next visit the voucher we were bought will work as it was valid for £50 .
If it were not for this voucher we would not return, as our experiences have not been good !
Regards Karen Dawson

There was a verbal confrontation with the hostess that was helping us. We told him our party number so we can be seated. He told us to wait a second and left us standing at the front for 10 mins. He returned to the counter where he was very nasty when we questioned what the status was of our table was because he didn't say anything when he came back to the counter. He began speaking very rudely with his hands in my face, telling he was "doing something" that's why he left us there, which was very unprofessional. I asked to speak to a manager, the manager came out and while I was explaining the issue to the manager the hostess jumped in and started talking over me. Instead of the manager asking him to step away, he let him continue to talk over me, and then the hostess proceeded to try and physically fight me, and I am a female. The manger asked him to walk away at which point several worked had to restrain him and I was in fear of him physically hitting me. Then the manager proceeded to ask my party to leave because he didn't want to serve us because we were "yelling". He offered no apology for the situation as well as threatening to call the police. Very unprofessional and I am dissatisfied with the way I was treated. I am a long time customer of Friday's in West Orange, NJ where the incident took place and I have never had something like that happen. A male worker coming towards me saying "what's up" in a manor as if he was going to fight me. Once again, I am a female.

I have been experiencing problems with my login to reards. I submitted, online an inquiry to the customer service. I was directed to uninstall my present app and install the new app. I did this with a new email and password. Login is fine, however, I have now lost the 934 points I have accumulated. I want my points returned to my new acct. That must be in your system.

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Also, I do not know whether my member number has changed as well.

Bob Sampl
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