Tim Hortons
Reviews and Complaints

I have a Tim Hortons Reward card I received in 2019... I use it almost daily, but cannot use the points as it is linked to an old now disused email account. I've tried to link my card number to my cellphone app with no luck. Can you assist me as there are likely hundreds if not thousands of points available that I can benefit by.

Hello there
I am a tims horton fan... I go to tims 3 times day
2 mnths ago we were going thru the drive thru when we were treachec very rude disrespectful from there worker... Lisa
My husband who was given the order was yelled at she rude and no respect and we we drove to the window lisa contuine to yell at him
When I got home I called the store and spoke to [censored] manager who then had the manger call me..
The manager knew me by my order as we go 3 times a day... He was very nice and sad sry for the serves and if we have anymore problem to call back
Over the next few wks when lisa was working nothing changed except no yelling but we notice our order was wrong..
I did speak the [censored] manager again... We decided that I would have to go in everytime she was working and with the covid it made it
More uncomfortable... But like I said love my tims
Nothing seem to change but I just wanted my tims... I have heard from other workers there nothing is ever done when someone complains about this person
Well this morning off I went to tims... Went thru the drive thru and yes lisa was working
I started my order and she started again... Is that it... I said no and started to say what else I wanted... Her comment is that it.. Everytime I went to say something is that it or her famous words yep yep yep... I didnt even get to my coffee order and I order the same 3 coffee so everytime I said a coffee she say is that it or yep
I am tried of been treated this way as a tims horton customer I am 60 years old and I dont need to have to worry about be rude to or if I have to go in because she is working... There is another tims in town but to far away..
The team there r awesome and they all treat us great and laugh and know my order as I am there alot
I would like some from head office to call me or e mail on this issue..
Thanks for reading..
Sry to complain but it needs to be address as a customer and speak for the workers who seem to feel like nothing is ever done when complaints come in about her
Stay safe and well

I bought 3 $40 gift cards on December 21 at 11:12 p.m. for three peoples Christmas presents. I have the receipt that shows 3 $40 cards for a total of $121.25. Looks like they made a mistake and put $40 on one card ([protected]) and then put $40 on card number [protected] twice and nothing on card number [protected]. My son just called me to say his card [protected] PIN [protected] was not activated so nothing was put on it. I now need to get my son a $40 card and I do not want to ask my daughter-in-law in another city if she can send me $40 dollars or activate it on his card [protected]. Please issue me a new card and if you need more details like a copy of the bill let me know.

Glyn MacDonnell [protected]

I just wanted to say the the Tim Horton's App is NOT user friendly. I banked my points and was trying to redeem, but was having difficulty. Apparently you can only redeem 1 thing at time. I wanted 6 donuts, but I could only get 1. So I said never mind and just paid for the donuts. I said I wouldn't have banked my points if I wasn't able to use them as I wished. I should be able to use as many points as I want. So then on another day, I thought I would get a sandwich. I was at work and was still having difficulty. I asked a coworker to help. She had to call her daughter who uses the app. In the end I didn't get my sandwich either because it wanted credit card information (or visa debit I guess). Why do you need to know that if it's free? I might have given my visa debit information, but never my credit card. So I'm thinking you should make an adjustment to the app to allow people to use as many points as they wish.

Hello my name is Mark Anthony Gayle and the teabiscuits taste like salty dough!and the coffee is bitter!phonenumber is [protected]!call any 7 days a week!

Wawa, Ontario location: 92 Mission Road

My name is Preston I have autism and I'm 24 years old. For 5 years, the owners and staff of the Tim Hortons Wawa Branch have bullied and disrespected me every day and it never stops. Because of my diagnosis, I have more than 50 screenshots on snapchat of a group the staff has created to bully me. The owners applaud them. They call the cops every time I try to defend myself, now I have to spend jail time for 4 months because of their actions. I got banned from there because of their mistakes. And they're all kids that work there. It keeps going on and now I'm scared to go outside, the cops won't do anything because they believe them more than they believe us and I'm going to jail because I defended myself. Apparently I devastated them so bad while THE OWNERS STARTED EVERYTHING. And worse, they even let the kids bully me. What I fear the most is I'm scared they're going to kill me. I see them go by my house all the time. My parents lost a whole lot of friends because of them, and my parents are such great people and supportive. Trust me I know there's something wrong with the family and it's pretty damn scary. I freaking hope they get their membership revoked and that the Wawa Tim hortons branch gets shut down. Every review I see are 1 out of 5 anyway. I'm hoping something could be done about it. It's not fair that I have to go to jail for their mistakes. I hope people are on my side at least because I'm really scared of them. I honestly cry in fear all the time because that's how scared I am of them.
And I'm not a bad person at all. I care for a lot of people, my family actually used to care for them but not anymore after what they had done. Oh and another thing, the husband threatened to beat me up. They are also a bunch of liars and falsely accuse me of everything. I don't have to go outside and say anything. I can just stay at home playing my video game by myself and I'd get in trouble. So be careful for your own safety what you say to them because they'll use that against you and do not trust them. Trust me. You'll thank me later. They should get charged and I'm not allowed to call the police on them. I hope to God someone calls the police on them. Why should I go to jail for their mistakes?

Below are screenshots of the snapchat group they created. The chat that's circled is from one of the owners' kids. The site only allows a certain limit of photos so I uploaded 5. It's awful what I have to go through every day.

For some time now your customer service has gone so down hill. We have been loyal customers for over 30 years and can not believe your company has such low standards and not just in one location. We have gone to many different locations from Burlington to St. Catherines and same stories NO DONUTS at all one hour after opening opps sorry no we can not make your latte or candy cane hot chocolate no peppermint I can understand once or one location but on many different locations. One time in fall was told by girl oh pumpkin late I do not want to make. This is just not the way to run a business in this day and age your donuts are not made like years ago from scratch you just pop in oven how hard is that? My grandsons like vanilla dip nope do not have ok birthday cake timbits nope do not have ok blueberry muffin nope like 40 minutes after opening and you have nothing. Burlington Mall location your lucky when mall is open normal to even get donuts first hour. All the people I know are starting to go to starbucks pay more but get service or MacDonalds for muffin and coffee. We keep giving Tims another chance but same keeps happening . Feel free to cal me any time to continue this discussion. Sorry to have to vent but this has been going on way to long something needs to be done before you loose more business because of poor staff training or owners who just do not care anymore. Mrs. Jacobsen [protected]

My employment takes me all over the GTA. It's a service industry that requires that I and my colleagues attend Gas stations (mainly Esso) many with ‘Circle K' and Tim Horton outlets. A good number of these locations have closed their washrooms/toilets to the public stating that its' due to Covid-19 regulations or that they are simply out of order. Some of these locations have had their facilities closed since March/April 2020. There are some Tim Horton main restaurants' that have had their washrooms closed since the Pandemic was declared.

A few of my colleagues have health issues i.e.: recovered from bowel cancer and prostate problems. When one of them requires a toilet they usually mean "RIGHT NOW". One of the recommendations from the "health experts" is to wash your hands frequently. Well, you can't do that if the washrooms are closed.
There's also no accommodation for those in wheelchairs and those with disabilities or mothers with infants.
I have seen customers urinating at the side of buildings or bushes.

Some of these locations have blocked the washroom doors with cardboard boxes and I think this may be in violation of the Fire safety regulations.

I have phoned the head offices of both Imperial Oil and Tim Hortons to complain. In two incidents Imperial Oil called the stations and the washrooms were opened (months ago, not sure if they're still open).

When I called Tim Horton's I got the response that they didn't have a policy as most of the locations were independent Francizes.

I pointed out that your corporate name was above the door and maybe you should have a policy as this affects their customers many that have to travel and after having consumed their products require the use of the facilities including handwashing.

I was assured that the issue would be looked into, that was approximately one month ago and I have not seen any improvement.

Here is a partial list of some of the locations with closed washrooms. There are many more

1733 Eglinton Ave East, North York
245 Dixon Rd., Toronto.
Esso: 150 Dupont St., Toronto
Esso: 1110 Bathurst St. Toronto
Esso: 245 Church St. Toronto
Esso 2611 Lawrence Ave. East Scarborough, ON

I go to the drive thru at 207A Govorners Rd in Dundas every morning and it is such an uncomfortable feeling when they basically shove your coffee in your face and get upset if you take any time trying to put your money or bank card away, one lady shouted at me one day saying "the timer is going" all I was doing was putting my bank card away and coffees in the cup holder, alot of the staff are so rude and will rarely say thank you or have a nice day. I don't have one specific incident because there have been so many with wrong orders, orders made wrong, missing items, or quality not satisfactory. I know they want to make the line up go fast but they are trying so hard to get you through the drive thru so quickly that they are not trying just as hard to make your food a pleasant experience since half the time you have to bring it back.

I work at a Tim Horton's here in Quebec, in a town called Saint Sauveur.. And I can truly say it has been so unpleasant and stressful! The job itself is okay, sometimes even fun. But, the management, oh my god, you have no idea! I'm pregnant and the human resources lady has made my life miserable! She withheld information as to my rights, so I lost a lot of $ in terms of workers compensation (i'm on preventative leave due to covid) not to mention, she has repeatedly lied and refuses to submit my forms to receive $ from the cnesst. So, I have $0, i'm 5 months pregnant, stressing all the time about the situation. Everytime I contact her, she has an excuse. And, when I first found out I was pregnant, I was going to quit and so she told me "oh, no one will hire you because you're pregnant and legally you have to tell your new employers that you are pregnant as well" which by the way, is not the law in quebec! She's been an absolute nightmare and has made it pretty obvious that it's personal. I have no choice but to file a complaint against her with normes du travaille but who knows if that will even help.