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Tim Hortons
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1.2 5 Reviews 3015 Complaints
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Tim Hortons Complaints 3015

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B
7:31 am EDT
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Tim Hortons the new lids

In the last two weeks as I always do at 6 in the morning I go to my local Tim Hortons and get my two large double-doubles and my medium double cream and bagel my only concern now is since you now have new lids and I spilled coffee all over myself or the cover falls off it I lose my coffee on the floor I'm going back to McDonald's for my coffee again this is totally discouraging there was nothing wrong with the other lids they work perfectly and never had this problem that is my complaint tired of cleaning up coffee off the floor or off my clothes

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1:35 am EDT
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Tim Hortons would not serve us

This location is a 24 hour location. It was 11:50 pm when my partner and I got to the doors. They were locked. I have been inside this location at a later hour previously and was wondering why we couldn't get inside. There was an employee that saw us and completely ignored that we were there. We were going to purchase beverages, baked goods and other products but she did not want to serve us. I am definitely not happy. If this location only wants to serve drive through it should be specified. If these are the standards of the company then I am going to have to patron a different business from now on.

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D
8:11 pm EDT

Tim Hortons wifi

I typically enjoy a cup of coffee at Tim's and enjoy checking out the market on BNNBloomberg.ca. I find I can no longer access the site. Someone says there have been recent changes to the wifi security and relative to the mention of marijuana (e.g. stocks) and you are not allowed access. I am now enjoying my coffee at McDonalds where the coffee is cheaper and I can access my market news.

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K
7:19 pm EDT

Tim Hortons baked goods

09/24/2019 7pm
I ordered threw the app a Cookie and a Medium Iced Coffee, first they tried to say I never ordered threw the app then after showing them I did. They then told me they didn't have the cookie when I asked for a refund at first they refused then after telling them I didn't want anything consistently they only refunded me $1.05 on my calculation Ontario taxes is 13% which is a refund of $1.13 & wouldn't give me my 10 cents .

Warm Regards,
Kate-Lynn Jewett
[protected]
kate-lynn.[protected]@hotmail.com

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6:47 pm EDT
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The young lady at the fronts name was Amber. She did a great job and was running around like crazy. There were 4 other people in the store and no one helping the front. It took forever and when we finally got served there were maybe 3 bagels. No bacon. Minimal products ready. This was ridiculous for 630pm. What a waste of time. I will not stop at thi...

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3:43 pm EDT
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I get to the drive through waited a few minutes nothing happening 3 cars behind me, I said hello hello no answer, guy behind me tells me to go to the window .i get to the window the employee starts giving me crap and tells me they're only 3 employees i told him all you had to do is say one minute or something .how do I know if it's working or not .I left...

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K
1:54 pm EDT

Tim Hortons coffee

Hello I would like to make a complaint about the coffee I received today I ordered 4 XL coffee today around 11:20 am paid nine dollars and change for it the lady gave me dark roast coffee I did not want dark roast did not realize this until I was 15 minutes away when I tried it so I'd like to know what can be done about this. I tried calling five times now no answer [protected]@gmail.com

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M
11:55 am EDT

Tim Hortons rewards program

I acquired a rewards card as soon as they were available to me at my nearest and most frequent Tim Hortons location. I recently moved away from that location and changed phone as well. As a frequent Tim Hortons customer, I accumulate my points faster than I am able to use them and at the location I visited most recently, they alerted me that my points do not in fact accumulate, and that if I don't use the points by the time I've reached 7/7, they will simply all delete and I will have lost that reward. I am also unable to reconnect my original card with the Tim Hortons app on my new phone because of an 'error' that tells me to 'try again later' to retrieve proof of my previous accumulated rewards. In the emerging world of technology, I would have hoped, a brand as global and established as Tim Hortons would have maintained it's relevance, but this total lack of technological efficiency is ill telling.

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8:41 am EDT

Tim Hortons insulted at window

After ordering my steeped tea several times at this location, I ordered it again today. When I got to the window after ordering I asked the lady to double check it was tea and not coffee and it in fact was coffee. I asked her to please make me the steeped tea I ordered and she did but then went to hand me two cups. I told her I only ordered one so she rolled her eyes and looked at the employee next to her and said "this girl is so stupid". How absolutely insulted I feel after not being rude when my order wad screwed up twice but then to be called STUPID! I'm so upset and disappointed. This happened at 8:35am. This woman should not deal with people if she can't understand the order and then name calls to customers. I'm an intelligent perfect English speaking woman who goes to
Tim's Every day and spends a ton of money there only to be verbally abused by this incompetent associate. I'm so angry.

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8:28 am EDT
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Tim Hortons tea machine always broke

We have an express tims at a near by canex. They always say the tea machine is broke and it's been broken for months. Dont know why they won't fix the issue it's like they would rather keep it broke so they don't have to put on a pot of tea for you. I feel they are neglecting the issue for it to be broken so long. It's an express Tims so it's very convenient. It's not like they have to mix your tea for you. Would be great to check into it

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L
6:57 pm EDT

Tim Hortons donut

so my dad brought me home a vanilla dip donut and when i bit into it i noticed it tasted very different. i inspected it and saw that it was a maple dip donut w the vanilla dip sprinkles on top. i'm very sensitive to maple so now i feel sick to my stomach and i don't understand how that can get messed up and i am very angry and upset about it. it's unacceptable

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5:17 pm EDT
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To whom it may concern: I'm just writing to let you know that I go to this Tim Hortons @ least 5 times a week between Monday to Friday. When coming to this location it could be very early in the morning before work or after I pick up my daughter from school. And it seems to me that every time that I go through the drive thru in the afternoon the ice...

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2:39 pm EDT
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On Saturday, September 21 at approximately 8:30 in the evening I passed through the Tim Hortons on water and trim in or leave it as it is my normal restaurant and I place the order for two extra large coffee one was a black coffee in the other Wednesday.. was a coffee with three milk, The other staff member prepared to copy and paste them on the counter and...

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8:27 am EDT
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Tim Hortons these darn new lids!

ive gotten three teas since the switch to the new lids, and all three have leaked all over me, mind you this is the first thing in the morning while im going to work so my hands are sticky through my entire busride! these new lids are the worst and you guys need to change back, im sure im not the only one asking for this change back.
thank you for reading this and have a great day :)

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Todd Gibson
CA
Sep 23, 2019 11:22 pm EDT

I agree...good try Timmies...But make to the old lids

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J
8:37 pm EDT

Tim Hortons chicken sandwich on a bagel

I order a chicken sandwich on a bagel when I was about to eat it I found long Piece of plastic in it . Was told it was the plastic they peel of the Lettuce bag. I took pictures of it. I do not understand how they didn't see it it was long piece . Right when I opened the rapper it was right there hard to miss. I saved the picture if you need it. I could of choked . When i called they would replace it. They acted like it was no big deal. I never make complaints but it's big Piece of plastic. I after I called the tims it was from I told my friend who is a manager from another tims and they said they should of done more .

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8:14 pm EDT

Tim Hortons new lids

The new lids are terrible.I have burnt my lips several times as they have a built-in dribbble rim that collects coffee before the lid even hits your lips. I love my double-doubles but as far as I'm concerned these new lids are terrible and they even change the flavour of my coffee. I am going to have to switch my three times a day ritual to a different company that doesn't change from something that millions of people are perfectly fine with, to a disaster such as this new lid. I am switching brands until this changes. I have been told by Tim Hortons employees and everyone I speak with also agrees that these lids are dangerous, not user-friendly as they are very hard to open especially for people with dexterity issues and absolutely pointless.

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3:33 pm EDT
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On behalf of all the people that share the same feelings that I have, I want to complain about Tim Hortons new coffee lids. Why did Tim Hortons stop using their original lids? There were no issues with them. Every time I order coffee now, the coffee comes out even before opening it. It's worse if it's opened when the car is moving or when I'm walking. Also...

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2:35 pm EDT

Tim Hortons box of 12 deaf

The customer service at this location is awful and unacceptable
Completely detached group of employees
One never made decaf box before do goes mot know how many pots it takes decides to ask another employee and walks away so no one starting another pot to fill the box
Who seemed to be a manager showed no interest
Very busy loudly Banting with the other employees
Awful experience. And to add to it when I got home I found the coffee to be bitter
No intention to ever go to that location and will spread the word as wide and as often as I can
Complete waste of $18.00

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2:27 pm EDT
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Tim Hortons supplies at two stores

I visited two of your Stores today and was very disappointed. The first on King west where I wanted a ice Coffee and I was advise like this, well we have no ice it's as easy as that!
Nice customer service! Next I went to the one on main west, where they too said no ice, and so I asked for a ice cap and was told they are too runny today!
What is going on with your stores, I ordered then a 4 cheese bagel toasted with butter which took 6 minutes to bring to the window!
Highly suggest you send some mystery shoppers to these locations, my husband said it will be the last time coming to these too locations very poor customer service!
2:24 now we started to try and get a drink at 1:45! Unacceptable

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K
1:11 pm EDT

Tim Hortons new lids

Your new lids are absolute garbage.. received a coffee today could not open my coffee and it is leaking all over... your new lids are crap. Im a long time customer and with these new lids your gonna lose a valued customer. If I had been driving I would have spilt and worn hot coffee all over me and the inside of my car.. make it right or im done buying your products

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
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    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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