TurboTax
Reviews and Complaints

My city taxes weren’t done yet so I was unable to file my state taxes at the same time that my federal taxes were done. I went ahead and pushed my federal taxes to e-file them and TurboTax charged me for my state taxes . Now I’m having a hard time getting my money back. TurboTax has called me but no one wants to help me get my money back. I don’t know what TurboTax tax did but this year was very confusing doing my taxes. I probably won’t use TurboTax anymore.

We have used Turbo Tax for years. This year we were unable to input our income. The section said it was completed and we couldn't update it leaving us with a $0 income. We called and were on the phone for over an hour, uninstalling, reinstalling...Finally she suggested we go through the internet. I did the following day and had the same issue. After 23 minutes on the line I politely asked the rep to turn down her TV because I had a hard time hearing her over all of the [censored] words. She hung up on me! I have a $50 software I can't use and you've lost a long time customer

I received some of my refund, There is 310.00 missing, I went back and looked at what I agreed to and saw my receipt. I agreed to 39.00 but not twice for one thing and minus that and still 310.00 short with no explanation . I would really like some answers. Your phone numbers are bogus and can't get hold of a live person. I tried Canada and got through hoping I could get transferred. I need a total receipt explained and a copy for my records please so I can find out where my money is, My phone number is [protected] and my email is [protected]@aol.com

Thank you,

Gail Cratty

I have used Turbo Tax several years, I wanted to use the ez form, but they would not let me, I ended up paying for the 39.00 + 39.00 processing fee because I had it taken out of my taxes. Received a refund $81.80 sents less what the IRS had on my where is my refund site. I want my $81.80 back, I did not authorize anymore money being taken out. I will not use Turbo tax again, and will be sure to let others know, I am a single retired woman, and need every dime I earn.

My total federal refund is $2,398 and today $969.00 was deposited into my checking account... Depositor is tpg products sbtpg llc ach processing. Who is this and where is the rest of my refund. I have used turbo tax for 3 years now, never had a problem. The fee from turbo tax was $28.00. I would greatly appreciate a explanation for this.

I've used TurboTax online for several years. The online software this year forced me to use the Live version which added an additional $95 to the cost. I deleted the return once and tried to select a different product but was never given the opportunity to select a product without the "Live" feature after logging into my account. I decided to eat the cost after spending more time to enter my information. Additionally, I noticed the software had erroneously merged information for my 22 year old son who is no longer a dependent with another dependents information. Double/triple check everything and don't depend on this software to be error free.

I have been using Turbotax as a military member for 8 years — this is the first year I had a problem. 1) Military receive separate W-2s to indicate payments for a PCS (and associated taxes taken out of those payments). Turbotax could not process my W-2 as written — it's software kept forcing me to create a 3903, which erroneously claimed additional income that it tried to tax me on. I ended up having to delete Block 12 information out of my PCS W-2 to keep this from happening — a first. 2) If I work outside of the state of PA as a military member, I do not have to pay PA state taxes — any state taxes I paid during the period I worked outside of PA for the military are reimbursed. For the first time, Turbotax would not let me submit a W-2 as non-taxable to PA; I ended up having to file by mail since it would not let me efile. I paid $100 additional to have the live support to fix the above issues, one of which could not be fixed. The customer representatives were extremely competent — it was not their fault that something changed in the Turbotax software that would not allow me to file my taxes as a military member. I paid $100 extra, spent 4 extra hours on my taxes, only to have to file my state taxes by mail in the end. Please fix the issues with PCS W-2s and non-taxable state income for military members!

2021 Tax period. I have been using Turbo tax for years. This is the first time I have had a problem.

I am unable to enter a land sale I had. In that correct area at first it was just looping the same 4 or 5 questions. Never "Continuing" Or asking me any questions about my land sale.

All the "helps" online did not work because my software does not show me the options they talk about.

I tried to return software before my time runs out, but there has been no approval back from them. They said not all requests will be approved.

Just updated my software again. (It's been a couple of weeks.) Now I can "Go Directly To 1099S question, but as soon as I hit "Continue" it asks me a question about Economic Impact Payment. It should be asking me about details of my land sale.

Once it goes to the Economic Impact question it asks a couple more questions and then loops back to the first Economic Impact Question. It is a never ending loop that doesn't get me where I need to go.

My Experience with TurboTax phone and reps

1. The automated system can NOT understand what you are saying, it ONLY understands what sections it gives you. Other than that you will be in an infinite loop (this is why automate systems are horrible and need to be removed permanently).

2. You can't even ask a generalized question to make sure you are going in the right direction or which offer to pick.

3. The cx-rep asks for your name and email address then just hangs up on you. No call back, didn't ask me for a call back number incase of drops, nothing... (I would Never, let my reps ask for the info without a call back number)

4. They don't have more information on how to handle situations or if we have such questions online to help so I wont have to call in.

5. Also I thought I signed up for 3 years to be able to speak with someone wanted to ask that question, but got no-where because, I got hung-up on.

I've been using this program for 8 years with no issues until this year. Did everything as usual, proceeded to file the taxes. I paid TurboTax and proceeded to enter my refund information only to be looped back to my payment info each time. Unless I want to open a checking account with Credit Karma, I cannot enter my refund info or file my taxes. I spent an hour mostly on hold with a specialist only to finally be told they have a technical issue they are working on and I'd receive an email when it was fixed. No time frame was given, and it's now been a week.

This is the first year I had to buy the Deluxe Package to file my taxes. It was very clear on charging me $39 for the package, however it was not clear on charging a $39 processing fee. I helped a friend file using TurboTax and we were both confused on why the total was $78 when it was supposed to be $39. When I filed, I just thought it was showing the price of the Deluxe Package twice when really it was Two Separate Charges. I genuinely thought the total was only $39 until they sent me a receipt for $78. I would have used a card to pay if I had known there was a processing fee. I don't understand why they would make two separate charges the same number. It's incredibly confusing, to phrase it nicely. Then, when I tried to find a way to file a complaint or leave a review, I could not find a straight answer on how to do so. I feel deceived and I do not plan on using this service next year if this can't be resolved.

Case# [protected] week ending 2/18

I completed both the Federal and state taxes in NC. when I e-filed the Federal tax return it was sent with no issue. The state of NC however, after charging can be $20 would not send. I called the [protected] number multiple times and spoke to

Kashonna and Domain as well as a male individual who hung up on me when I requested to speak with a supervisor. I was told on the first call that if I could wait a day a software update would fix the issue. The next call I was told NC would accept Efiles in a couple of days. Today I was told I should wait until the end of the month. When I requested a refund I was to by the male that since the charge was for doing the tax and not for the efile no refund was available, The deluxe software version clearly indicates the state return was included but a fee to efile state was extra. At this point I was hung up on. The last call was to Domain who indicated the $20 was to Efile state tax but I needed to complete a request for refund document and once I mailed it in somone would

Get back to me. I, next move is to file a complaint with the attorney general.

Date 2/18/2022, Time 10:18

I paid for E-file of my tax return to the State of North Carolina and got the following.

"Tax Year 2021 transmissions are not available. Turbo Tax is not ready to process Tax Year 2021 for this return."

What does this mean?

When will it be ready?

Update: The issue has been resolved, It was a problem with the software at the State of NC.

Absolutely terrible... like many reviews we unfortunately failed to check before we engaged them.

They changed our tax expert before she even spoke to us then they were not up front about service they could provide. They said they can not file our CA taxes without US taxes filed first, for the credit, but we need the capital gain info from CA returns to file our US returns. And we can not talk to anyone and they will not let customers see the draft returns! Or how about just give us the Cap gain info?!? Is that even legal filing on behalf of someone without letting them see the returns?!?! So so so frustrating. But big company and doesnt matter I guess. Maybe the do it yourself sofware is ok but stay far away from expert or any assisted help.

I completed all entries for 2021. When I got to E-File it said I needed to use a form 8621 which was not contained in the system (Passive Investment in a Foreign Country) and had to print out all forms (24 pages) in order to file. This was incorrect as the items I was invested in (not sold) were in my IRA which is not taxable until such time as you withdraw money not sell a specific stock. My wife and I co-file each year and she has 4 international investments yet this has never come up in either of our filings in the past. My investment firm (Fidelity) told me I do not have to file the form. Chuck in Wisconsin

I used turbo tax for most of the last 25 years. Each year it gets worse. I do a real simple tax return just wages and interest. The ‘tax review’ gave me error in forms that aren’t required or used. The instructions and walk through has gone from excellent to poor.

Now I am reading that they are going to tack on a filing fee when I E-file the tax. I never paid a separate filing fee in the past , that has ways been part of the package.

For the cost and the filing fee the is now zero cost advance to H&R Block.

Intuit had a good run but the destroyed both quicken and turbo tax. Good example of a good idea that goes down the crapper when it is sold.

I have used Turbo Tax for years. I do all of my family members taxes on Turbo Tax and it will be the last time. The last few years more fees have been added. I did my taxes a few weeks ago, was told I would pay 39.00 to Turbo tax, 39.00 to the IRS for E-file and 49.00 to the bank. Today I get my taxes, less another 43.86 for fees that was not authorized but charged by the tax product group. I cannot stand to be lied to or ripped off!

It is quite possible that Turbo Tax is giving out faulty advice regarding the IP Pin associated with the IRS issuance of an Identity Theft protection Pin at the time of filing a paper return. My 2020 return is delayed more than one year as a result of not using the IP PIN associated with it, although I mailed it on March 17, 2021 according to your instructions. I am not angry or complaining against the company, I simply want to make you aware that this could be a problem for your consumer.

This is the 8th year I have used Turbo Tax and will be my last. I file single. I have no dependents and zero deductions, yet the system forced me into the "Deluxe" plan. Filed on 01/31/2022, refund was less than $400.00, due to the cost of the "Deluxe" plan and processing fees, I was to be charged $78.00. My refund was deposited today, minus another $40.00 fee from the TPG Products SBTPG LLC, that Turbo Tax uses to payout the refunds in electronic deposits.

Turbo Tax has become nothing more that a complete rip off!

First time I have ever owed IRS, but Im getting back money from state. At the end of my tax forms...IRS took all my banking info without a hitch to get their payment. With the state..OMG... Because I was not getting a refund with federal...i gave my banking info to debit the 20.00... well that went thru...you got your money for sure...but I could not file because I needed an authorization code which is impossible to get thru the automated program or even when you finally get thru to a person..they could not help. So i printed and mailed in my papers for state. I want my 20.00 back...

The series of events I went thru yesterday..the automated thing repeating my name wrong back to me many times to calling back and getting hung up on (i heard the click) after a 18 minute wait...i was sure i was getting pranked...I cant tell you how frustrated I was. It wont happen again as I will NEVER use turbo tax again. The resources you have for help are rediculous.

I have always loved the turbo tax program... used to be easy.