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Turkish Airlines

Turkish Airlines review: Flight

K
Author of the review
9:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a Turkish Airlines flight for my Mom through Alternative Airlines. On the bottom of this ticket is states exactly the below; (please see ticket attached)

Can I change this ticket?

• Turkish Airlines will charge a fee of up to AU$ 84.71 for changes before departure from Dublin.
• Turkish Airlines will charge a fee of up to AU$ 84.71 for changes after departure from Dublin.
Can I cancel this ticket?
• Turkish Airlines will charge a fee of up to AU$ 169.42 for cancellations before departure from Dublin.
• Turkish Airlines will charge a fee of up to AU$ 551.60 for cancellations after departure from Dublin.

Now this flight was offered as a full ticket, however upon booking I was told my mom would have to check out and back in to transfer from Kuala lumper to Perth (with only one hour availability), and that was my problem apparently, so I paid to change to have 7 hours for her to do this. Thats fine it was done and organised.

However, my mom had a hip surgery 5 months ago, she recently fell down a set of stairs and her surgeon has informed he it is too dangerous for her to fly long distance until she can recover from this.

I have then discussed with Alternative Airlines who have informed me they have been in touch with Turkish airlines and I cannot changed or cancel my flight. I have also requested that I can at least transfer the ticket to my dad instead.

I have then called Turkish airlines who will further not let me change or cancel my fight - or give it to my dad, even though the reason is beyond my control, and I have paid $3000 for this. I will also say the lady at Alternative Airlines was helpful and tried her best. The lady at Turkish Airlines was appalling, I asked to speak to her manager and she said "we don't have", so I stated to her, is Turkish Airlines running a business that people pay thousands to dollars for tickets with no options to change, cancel or transfer and also don't have management - the Turkish Airlines attendant proceeded to actually ignore me on the call blanking me completely.

I have now paid $3000 for a ticket with Turkish Airlines that I literally cannot use because they have road blocked every avenue for change following my elderly mother falling down a set of stairs and being unable to make the flight. I will be taking every avenue of action I can to rectify this situation inclusive of going to consumer affairs and exhausting legal options. I have lodged this on the complaints board. This daylight robbery.

Claimed loss: $3000

Desired outcome: change, cancel, transfer or refund my airline ticket

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    More phone numbers
  3. Turkish Airlines emails
  4. Turkish Airlines address
    General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey
  5. Turkish Airlines social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
Turkish Airlines Category
Turkish Airlines is ranked 14 among 221 companies in the Airlines and Air Travel category
#12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines #15 AirAsia AirAsia #16 Singapore Airlines Singapore Airlines

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