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CB Airlines and Air Travel Turkish Airlines I am complaining about me membership status and flight TK 180 Los Angeles - Istanbul
Turkish Airlines

Turkish Airlines review: I am complaining about me membership status and flight TK 180 Los Angeles - Istanbul

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3:52 pm EDT
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My name is Alexander Lakernik, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines:

1. Around June 03, 2024 I found out that my account was blocked for unknown reasons. As I needed my miles for partly paying for my ticket Istanbul-Vienna-Istanbul, I immediately addressed Turkish Airlines on the subject. I’ve filled 6 or 7 applications to the company, until finally after 10 days, again without any explanations, my account was activated and I could again use my miles.

2. But during this period the prices for the air tickets went up, and I lost around 150 EUR on this exercise.

3. As a sort of excuse, the Turkish airlines have sent me a letter in which I was promised some privileges when using Turkish Airlines (attached). Despite showing this letter, I was not allowed to enter Miles&Smiles lounge in Istanbul June 16.

4. June 15, 2016 I was travelling by Turkish Airlines TK 180 from Los Angeles to Istanbul and June 14 evening wanted to check in for this flight on-line, but for some unknown to me reason the on-line check in system for this flight did not work, and I was advised to check in at the counter.

5. We had previously booked places 10E(window) for my wife and 10G(aisle) for myself, June 12 I was informed that for operational reasons my seat was changed to 16G. As we wanted to be close to each other, we tried to change our seats at the counter, but they only managed to give us seats 25A(window) and 25B(middle). As my wife, because of problems with her back, cannot sit in the middle, I, despite my age (79), had to use for more than 12 hours this not very comfortable seat and from time to time disturb the lady in seat C in order to go to the toilet.

6. The whole flight consisted of 2 parts: Las Vegas – Los Angeles by American Airlines and Los Angeles – Istanbul by Turkish Airlines, these parts were in one ticket, and the luggage was sent from Las Vegas to Istanbul. The transfer in Los Angeles was 4,5 hours duration, but my luggage did not arrive in Istanbul!

7. From Istanbul, as mentioned before, I went with Turkish Airlines to Vienna, and my luggage finally was delivered there 2 days later. As I had no previous information of this delivery, I had to buy some clothes. Using all possible discounts (of my friends in Vienna), the price of the clothes was 179 EUR (check attached).

8. Besides, all my medicines were in the luggage, and as I was afraid to live without them, I had to buy some new ones. The bill is attached, it’s in Turkish Lyres, and the card of my wife Mariia Erashova was used for the payment.

9. By the way, June 21 I’ve received an e-mail from Turkish Airlines that my wife’s booked seat 7K for operational reasons was changed to 7J, but this is my booked seat!

What shall we do with all of this?

Best regards. Alexander Lakernik.

Claimed loss: 150 EUR + 179 EUR + 18750 TL

Desired outcome: Financial compensation, apologies, raising Miles&Smiles status etc.

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