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CB Airlines and Air Travel Turkish Airlines My travel from Las Vegas to Istanbul
Turkish Airlines

Turkish Airlines review: My travel from Las Vegas to Istanbul

M
Author of the review
3:38 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hello,

My name is Mariia Erashova, Member of Miles&Smiles, TK-[protected], and I have the following problems with Turkish Airlines:

1. June 15, 2024 I was travelling by Turkish Airlines TK 180 from Los Angeles to Istanbul and June 14 evening wanted to check in for this flight on-line, but for some unknown to me reason the on-line check in system for this flight did not work, and I was advised to check in at the counter.

2. I was travelling with my husband, Alexander Lakernik, we had previously booked places 10E(window) for me and 10G(aisle) for my husband, June 12 he was informed that for operational reasons his seat was changed to 16G. As we wanted to be close to each other, we tried to change our seats at the counter, but they only managed to give us seats 25A(window) and 25B(middle). As I, because of problems with my back, cannot sit in the middle, my husband, despite his age (79), had to use for more than 12 hours this not very comfortable seat and from time to time disturb the lady in seat C in order to go to the toilet.

3. The whole flight consisted of 2 parts: Las Vegas – Los Angeles by American Airlines and Los Angeles – Istanbul by Turkish Airlines, these parts were in one ticket, and the luggage was sent from Las Vegas to Istanbul. The transfer in Los Angeles was 4,5 hours duration, but our luggage did not arrive in Istanbul!

4. From Istanbul we went with Turkish Airlines to Vienna, and my husband’s luggage was finally delivered there 2 days later. However, my luggage has been delivered only today, after 6 days of waiting, less than 1 day prior to our departure from Vienna!

5. Having several business meetings in Vienna, I had to buy some clothes ans showes. The checks for 795 EUR are attached.

6. Also, as I had no information that my luggage will eventually come to Vienna, I had to buy a small cheap suitcase for my things. The check for 50 EUR is attached as well.

7. Besides, all my medicines were in the luggage, and as I was afraid to live without them, I had to buy some new ones. The bill of 36 EUR is attached as well.

8. By the way, today my husband received an e-mail from Turkish Airlines stating that my booked seat 7K for operational reasons was changed to 7J, but this is my husband’s booked seat!

9. Your company has caused me many inconveniences throughout this journey, I had to spend a lot of time to solve all these luggage problems, and I had to change many of my business plans!

10. Finally when I opened my suitcase, which was delivered today all my staff inside was completely destroyed and durty.

What shall we do with all of this?

Best regards. Mariia Erashova.

Claimed loss: 1. In total I've lost 880 EURO

Desired outcome: 1.Money compensation2. Raising my status in Miles and Smiles3. Apologies

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    Nov 19, 2024
Turkish Airlines Category
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