CB Airlines and Air Travel Turkish Airlines Not allowed to fly back into the states with British Passport

Turkish Airlines review: Not allowed to fly back into the states with British Passport

Karen Stoute of US

Nov 07, 2023 12:17 pm EST

Verified customer

Featured review

On my return flight October 16 th flight 1 leaving at 14:05 to New York I was told at the check -in counter I needed to have a visa to reenter US with my British passport.

The manager said E-visa can be gotten online. He indicated it can arrive in 30 minutes. He indicated that doing this is risky and if it is rejected it will be more complicated.

The manager advised me to go to the Turkish embassy to sort it out.

I had to pay $500 US dollars to changed my flight. I sat on your sofas in the waiting area to make phones. I was approached by 2 agents saying that I had to leave since my business had concluded. I had a British passport, plus American citizen and the manager was saying to go to the Turkish consulate.

I got an emergency American passport the following day. I paid $165 to get this passport. I just needed to go online at the airport and get the e-visa for my British passport to enter the US

I returned to the Turkish airport on October 18th for the departure time 18:56 with flight TK0011. I was checked through the first security check point with my American emergency passport with no issue.

At the second security I was asked about the emergency American passport. The agent made a phone call and then asked for my British passport. He stamped my British passport. He did not need my American passport. When I got to the gate to board the plane, the agent wanted my American passport.

I paid $165 to get an American passport. First you need to check with the manager that worked on that date to inquire why he would give me such bad info

Claimed loss: Time and money. Your staff told me to leave the sitting area after I had just paid money with your airlines. This is bad customer service.My 89 mother travel back to states on her own

Desired outcome: Please return the $526 I had to pay in order to change the flight. I also paid $165 to get the emergency passport at the American consulate. I had to pay to get photos for the emergency passport.

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Turkish Airlines emails

customer.service@turkishairlines.com

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Support

Turkish Airlines address

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1, Istanbul, Turkey

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Nov 19, 2024