United States Postal Service [USPS]’s earns a 2.2-star rating from 477 reviews, showing that the majority of mail and package recipients are somewhat dissatisfied with delivery services.
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priority mail not delivered
I shipped a letter on on November 12, 2009 using a flat-rate Priority Mail envelope with delivery confirmation from Staten Island to WI. Today is 25 November. The last available information is that this letter left the facility in Jersey City, NJ on November 16. I made 4 complains so far to the USPS customer service. I wonder if this department is alive.
For the period of time May 2009 - November 2009 I sent five priority mail letters. On of them went to the destination in 18 days. This is the second time. Conclusion: USPS provides 40 % worst service. They only want a price increase which is always granted.
To complain from them to them does not make them accountable. This is wasting of time.
This procedure must be changed. You pay, they don't care, they will not return your money back because they have this rule.
Amazing.
Poor customer of USPS
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer service
I went to Catalina Station Pasadena CA 91106 Post Office to mail a package to return an item to a retailer in UK. Clerk #31 served me, she weight my package and put labels on it. The retailer required me to ask a stamp from the post office in the counterfoil as a proof of posting, I dont know what it is for but I asked the clerk politely to stamp it for me...
![United States Postal Service [USPS] - horrible customer service](/images/complaint/full/265744/UHJvb2YuSlBH.JPG "United States Postal Service [USPS] - horrible customer service")
mlps minnesota post office employee - management misconduct-discrimination complaint
10.9.2009 TO: Whom it may concern! CC: United States Postal Service 475 L’Enfant Plaza SW Washington DC [protected] Attn: Manager Natalie Sorvari & Mary-Joe-sarcastic and condescending attitude CC: Northland District consumer affairs-unresponsive! 100 S. 1st street room 121 Minneapolis, Minnesota [protected] COMPLAINANT: Mr. P. Tejeda Private Practice...
Read full review of United States Postal Service [USPS] and 2 commentsdidn't get mail
Imagine if you will; you're at a retailer's checkout and your Check card is denied...twice! Fortunatly, you have cash. Thinking there must be a problem with that retailer's card machine you proceed to the nearest ATM at your bank to make a cash withdrawal...denied agian. Called the 1-800 number on the back of the card and learned my bank had cancelled my cards becuase the new cards, sent out two weeks prior, were returned as undelieverable! Now I have lived here for 10 years and never had a problem like this before. Thank GOD they didn't fall into the wrong hands!
We average at least one mispitched mailing a week! No wonder the post office is going broke! I'm wondering when financial institutions will start using a more secure means of delivery?
The complaint has been investigated and resolved to the customer’s satisfaction.
your not gunna get your mail
usps are thiefs
lost mail
We have had a history of lost, incorrectly routed, and damaged mail for the last 8 years we have lived in La Palma. I would not recommend moving to this city because the mail is so bad. A check was sent to us two weeks ago from a local city and it never arrived. A package was sent to us two weeks ago from a city a couple hundred miles north of us and it never arrived. Both mailings were critical and now they are lost. I have made trips to the postal office and there seems to be no answer for the problem. I believe one problem is that they cannot keep the same postal worker on the route for any length of time. Who knows what's going on inside the office itself with that kind of turnover. So, don't move to La Palma if you are concerned about consistent quality postal service.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude and unprofessional workers
I am writing this email because of my Great concern of how Customer is being service in the post office 1435 Benning Dr. Columbus GA. Ive visited this location to send a package to my sister in California; there I was assisted by Dianne. She was not helpful all at. She refused to take my package because she said that it didnt meet the companys standard. I totally understand that company policy has to be followed but when I questioned her why she raised voice and relied rudely and said because youre trying to expand the box! out of me being confused I ask why did other workers accepted my packages that I DID NOT change my packaging method. She said is the way it is! Its company policy! I told her well if you are not going to help me then Ill just go elsewhere. I was surprised with her reply Well Im going to call other post office and let them know that youre coming! .I understand company policy BUT I dont understand why she was so rude to me. I told my sister what happened and she went in to ask the clerks for her name but clerk was not wearing any name tag and refuses to release her name. she ask the other working (ED) and there she found out her name was Dianne. What disturb my sister and that lead me into write this email was the fact that she was friendly other colored folks and when it comes into helping my sister she again raised her voice was very rude to her. The clerk also assumed without asking that she was the sister of the customer that she refuses to service. I believe that everyone should be serviced equally no matter what background theyre from. I could not believe that racism still being practice and brought to work. This clerks attitude was very unprofessional and it ruins company reputation.
The complaint has been investigated and resolved to the customer’s satisfaction.
The majority of USPS workers are very rude they are like dirty care salesman! I feel sorry for your experience all we can do is pray to Jesus Christ that these type of rude and bad people change their ways!
The USPS lost an envelope that had legal documents in it, SS#, DL photocopies, checksetc. They told me here in Jacksonville Fla to call and complain, those operators are [censor]s, they told me to go back to the PO and [censor], then hung up!..Tony Breedlove the PM at that substation didnt even have the courtesy to come out and talk to me arrogant little [censor] . The majority of USPS workers are good but some of these [censor] heads suck
Never delivers my parcels
It really sucks when you loose your your packages or have to constantly pick them up at the postal office because your lazy mail carrier doesn't feel like knocking at your door. And when they do come up to your door, instead of knocking they leave your package on the door, scan it confirmed, and before you know it someone steals your package but USPS say...
Read full review of United States Postal Service [USPS] and 46 commentspackage left at the road
USPS left a package worth $200 at the end of my driveway when I was out of town. I have a locked gate. The package was too big to fit in the mailbox so the carrier decided it made sense to leave it on the ground 20 ft away from the mailbox next to the locked gate. I contacted the carrier. She apologized and she remarks that the package was gone the next day. I told her that it is quite obvious that it was stolen. The Crawfordville manager (Dwight Wells) was quick to comment that USPS is in no way responsible for the package being stolen. I filed a complaint. I was promised a follow up call. I never got one. I let USPS know that I am not going to use their services in the future unless I have no choice. I suppose this is just another example of why UPS and Fedex are doing well and USPS is doing poorly. I would urge anybody who reads this post to avoid USPS whenever possible. I have lost $200. Over the next 20 or 30 years, USPS will lose thousand of dollars of my business. I would urge anybody who reads this post to join with me and boycott USPS. It is simply not worth the risk.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree and will stop using USPS also...
changing the ups stores address from ste to pmv
We got a box at the UPS store for our mail over a year ago..Everything went along fine til all of a sudden we were told by our post office that the STE was not to be used anymore. EVERYONE has to change there address to PMB... We have incountered lots of problems having it all changed, some places don't have a PMB box to type in, or pull down box. Also this has caused a lot of problems for people that have letterhead, envelopes, address labels etc., , , and now we got notice that if it isn't changed within 2 more months, the mail won't be delivered, this is uncalled for..and wonder if its all over the US or only in our state? We are out of town a lot and not sure if we have covered all of the bases to have EVERYTHING changed. and now with the holidays coming up. Lots of people only get mail from certain people at that time of year, so now all there x-mas cards etc. will not be sent? We are just wondering why there has to be more problems for people..
The complaint has been investigated and resolved to the customer’s satisfaction.
Under the current regulation, you are allowed to use either the following:
John Doe
123 John Doe Blvd#_____
Anytown, State, zip code
-or-
John Doe
123 John Doe Blvd
PMB _____
Anytown, State, zip code
Using the word Suite or PO Box, or PO are not allowed. I have used it both ways above with little problems. Occasionally a sender gets it wrong and puts Apt # in it thinking the address is an apartment (it still gets to me though). Sometimes I get a piece of mail that drops the # and number or puts Apt # in the address field. I usually get the mail. The rules have been in place for sometime and if you go to the official USPS site they tell you exactly what is acceptable or not.
The place I deal with did spell it out in writing when I re-signed my lease when the store converted from MBE to UPS Store.
This actually changed several years ago. I used to own one of the UPS Store's competing franchises and was told that the STE address was not to be used anymore as per postal law. This was back in 1999!
slowest delivery to mankind
UGggggggggghhhhhhhhhhhhh... I #IN hate USPS, they are the biggest [censored]s to mankind... Guess what, I sold someone a textbook on ebay and get this, I mailed the goddamn thing on august 26th, and the book is still not there... For # sake... how hard is it to send someone a book in a timely manner... Cripes... this is crap... I will NEVER utilize their...
Read full review of United States Postal Service [USPS] and 1 commentstolen packages
I have had two packages stolen in the month of August. One a webcam and the other cellulite cream. The postman claims he delivered these items. That is a lie. I believe either the postman or someone at that post office is stealing the mail. When I spoke to Travis he told me: "I can assure you the postman is not stealing your packages." Another lie. Someone is. He also told me they probably did not deliver your package. Meaning the sender. I said to myself this guy is either not with it or just plain stupid. I told him I had a tracking number and it shows it went thru your post office. I told him I was going to report them to the PostMaster General. He said on two different calls: "Maybe you should." This is why they are going out of business. Damaged packages, stolen mail and packages, poor customer service, and other issues. I have gone into the post office on several occassions. Very few were pleasant. They have an attitude right off the bat. If you are missing mail or packages make a complaint. My mother had her social security check delivered to the wrong address. She signed up for automatic deposit with her banks. The postal people are very incompetent.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree! I ordered a phone off of ebay and got a tracking number, it shows the package was delivered yesterday and I was home all day and never got it! I live in a apartment and the mail man left the package at the mailboxes in the enterence of the building instead of walking 3 flights of stairs to my apartment, someone stole the package with my $160 phone! I want the post office to pay for their incompitence! The package REQUIRED delivery confirmation...umm I never signed or confirmed delivery! I was here ALL DAY and the lazy postman just left it where anyone could steal it instead of delivering it to my apartment that he had access to. This is unexcuseable to me. Now I have to go through all kinds of bullcrap to ATTEMPT to get my money back! I never had this problem with UPS.
carrier refused to to take outgoing mail
I was driving to the mailbox because I had an envelope that was too thick to fit on our outgoing slot on our bank of mailboxes when I saw a woman Mail Carrier delivering mail to a mailbox at another building. I asked if she would take my envelopes and she refused saying, "No. I'm done for the day." I asked if she wasn't going back to the Post Office barn to drop off her truck and she said, "There is another truck that comes around and picks up the mail during the day. You need to put it in the mailbox." I said, "I thought you could save me an 8 mile round trip to the mailbox." She said there was a mailbox right up on the corner and I informed her that it has been gone since February when they removed it. She said, "Well, I can't take it because I am done for the day." My reply was, "Well, there is a first time for everything." I will tell she was at the mailbox for the bank of town houses including 2105 Greenbriar Colony Dr. 77032. It was 08/25/09 around 6:15 PM. I hand oversized, but not overweight, packages to the mail carriers in my neighborhood all the time since they removed the big blue collection box 6 months ago. I use the outgoing mail slots regularly for the envelopes that will fit, but sometimes I have to mail something that is too thick to fit in the 1/2" wide hole, and the carriers have never refused me until today. Is this part of your decreased service to save money? I really need to know because I am required to send samples on an almost daily basis as part of my business. If they are not going to pick up the outgoing mail they should block off the slots or remove them. IF my packages don’t get picked up I will lose money, too. Our company uses the US MAIL 99% of the time for sending packages, regular, Priority and Express, and I would hate to have to switch to FedEx or UPS. Please let me know if it was just that one woman being snippy, or if it is anew practice of the USPS to not collect outgoing mail. I get different mail carriers in this neighborhood every few months and she is the 4th one I have seen since February. I think she needs some more training if nothing else, if she was mistaken about the policy of collecting outgoing mail. I am 54 years old and the carriers have always taken the outgoing mail with them when they were delivering on their routes. Sherrye Fuentes, 2136 Hazlitt Dr, Houston, TX [protected], [protected]@comcast.net [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Postal workers are notorious for and have been witnessed on countless occasions sitting in an empty parking lot, drinking coffee, waiting out their time clock and being paid taxpayer money to basically pass gas in the truck. This explains much. My postal carrier at my current address is mentally disabled, for instance. Complain, however, and you will be scolded by the postmaster and your mail will be even more difficult to obtain.
Unfortunately, if you can't fit the envelope in the outgoing slot, they don't have to take it. They can refuse for oversize/overweight envelopes, or if they don't have room in their truck...etc. You probably caught her at a bad day, but in any case, she is in the right. They don't have to pick it up unless it's in the box, easily accessible, with the red flag up, or it's in a cluster box on the curbside.
damaged mail
I just received a letter from Handyman Club of Ameirca which stated "Free Gift Inside Carton". The letter had been ripped off the carton and there was no carton. I have not opened the letter as of now. Should I open it or do I need to send it back to you so you can see it? I have not had time to take it to the Post Office yet.
Please let me know what you would like me to do about this. I know this is not your fault. You may respond to my e-mail address if you would like. ([protected]@yahoo.com)
Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I sent for a new keyboard..The company sent the keyboard UPS..Four days later I see in tracking it got to my town..UPS gives it to the postal service to deliver to me in the same town...It took me another 3 days to get it...What is this all about what kind of idiot thought this up...I was told this is called basic service now...Will never do this again another way for them to get more money out of people...It stinks...
Who are you asking this question to? If you are asking Handyman Club of American or USPS then your out of luck as they are not going to look here.
lost package
I was given a form to pick up a package at the post office. I went into the post office, only to be told they didnt have it. I was told to check into the apt. office only to be told it was not there. I called and spoke to a woman whom claimed to be " ann morgan" she became argumentave and told me well it is not here, so I dont know what to tell you. she...
Read full review of United States Postal Service [USPS] and 4 commentsmail not delivered
I ordered a phone online. I was sent to me two days lateR (according to the tracking number) . The sender gave me the tracking number because I notified them that I did not get the package.
I contacted the post Office. Their response was basically that I was out of luck becasue they delivered it already. The package was too large to fit in the mailbox and no one came to the door to deliver it and yet the post office told me that they put it in the mailbox and that someone must have taken it! Needless to say, I paid for a phone and am out of the money I spent.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently moved from an assisted living facility to a private home. I submitted the post office "change of address" form and received a reply stating that my mail would be forwarded to my new address.
After over two weeks, none of my mail was forwarded! I called the Agoura Hils CA. Post Office who advised me that the post office does not forward mail from assited living facilities. How do I get my mail?
10.9.2009
TO: Whom it may concern!
CC: United States Postal Service
475 L’Enfant Plaza SW
Washington DC [protected]
Attn: Manager Natalie Sorvari & Mary-Joe-sarcastic and condescending attitude
CC: Northland District consumer affairs-unresponsive!
100 S. 1st street room 121
Minneapolis, Minnesota [protected]
COMPLAINANT: Mr. P. Tejeda
Private Practice Investigations
P0 BOX 600332
E. St. Paul, Minnesota 55106
Discrimination employee misconduct complaint re: Location One
Seeger Square post office
Seeger Square E. St Paul, MN. E. St. Paul, Minnesota [protected]
Spanish employee misconduct: Jesse clerk #20
Bill# [protected]
Discrimination employee misconduct complaint re: Location Two
Eastern Heights, Oakdale location (Bob) & older Caucasian window clerk Linda-verbally loud, defensive & rude! Oakdale, Mn location Supervisor Mr. Iverson
Summery: On 9.30.2009 I attempted to go to this post office location to purchase some postage stamps for my five letters. Postal employee Jesse rudely and discriminately, disrespectfully greeted me! This is my third appearance at this location, which is connected to this small strip mall storefronts that also house/lease Rainbow foods grocery store.
The outer appearance of this post office location is dirty unsanitary and disgusting. Spots-stains-spite-spew-saliva surround the entrance and concrete side-walk. Smashed bubble gum discarded cigarette butts carelessly littered and thrown.
Jesse seemed to be in an ornery, foul, argumentative and impatient mood and was also argumentative and defensive with me! Addressing me as a child or animal! On further note Jesse also smelled like he needed a bath as he is an extremely oversized male that sits in a chair at the customer service window all day with an ornery and stern attitude. Customers/citizens should not have to be subject to this type of discourteous, dirty, misconduct and or behavior.
This is the third post office within less then a years time around the E. Saint Paul Minnesota area that has been getting numerous complaints and negative ratings with it’s management/supervisor/employee customer relations and discriminatively run business! Including the Dayton’s Bluff location & Eastern Heights, Oakdale Mn. Caucasian male window teller (Bob) who wears visible droopy gold neck chains and appears intimidating to some customers/consumers. I verbally heard him call a Caucasian woman customer stupid in a joking disrespectful manner belittling her during a window transaction! Bob seems to frequently be in a cocky, defensive, stern mood during window customer transactions with other selective customers.
Furthermore, at the Seeger post office location when I asked for a manager or supervisor on duty I was rudely and sarcastically given a name of Charlie. However, this man was unavailable for customer complaints/concerns at the time…So when I got to my home/residence I attempted to call customer service hotline for the USPS @ [protected] Unfortunately, this number and department customer service computer’s were allegedly down, at the time, only to file a complaint, not to purchase postage and or track or to ship a package! I was told to call back later that night or tomorrow to file a consumer complaint. As of receipt of my/this original complaint over a week later after submitting a verbal complaint to Minneapolis Northland district Consumer Affairs manager Mrs. Natalie Sorvari t: 612.349.4401 who was to return my calls regarding a previous complaint months ago and never did! This Location and office/department has been recently unresponsive to my letters. However, I did manage to file another verbal complaint the following day over the telephone with a familiar over sarcastic and insincere woman by the name of: Mary-Joe hotline t: 612.349.6388 f: 612.349.3512
Please properly, investigate
Sincerely and respectfully a concerned customer/consumer Mr. P. Tejeda
If the package was DELIVERED then it was probably delivered to the wrong address. That seems to happen a lot of the time. Next time when you have someone mail you something through the post office, try and get insurance on it!
sending my packges/letters back to sender!
I have been at my current address 10 months. I had been regularly getting my mail and packages. Now, all of a sudden, in the last weeek, the USPS has decided to send my mail back to the sender marked NOT DELIVERABLE AS ADDRESSED. UNABLE TO FORWARD. WTF? Why all of a sudden do I not live here? My guess is that it is a super stupid sub mail carrier or we have a new one who decides to be so noisy as to decide who lives here and who doesn't (as we have several different last names living here). We never had names on the front before and it was never a problem before - why is the USPS so dumb? How hard is it to put the mail with the matching addresses in the box? Sounds pretty easy to me. I am going to have to wait for this dumb mail carrier tomorrow to find out why the hell he isn't deliviering my stuff - I will have to try hard to yell at him. grr...
The complaint has been investigated and resolved to the customer’s satisfaction.
I had 3 packages that were suppose to deliver to my house back to back and the first one I recieved on time with no problem. The second one she claimed that she came and delivered around 3 something in the afternoon and I wasn't home. I'm STAY AT HOME mom I waited all day. After rescheduling like 3 times I recieved it. (They drop it off at the office when they needed my signature to deliver.) My 3rd package was suppose to have been here the day before the second package i recieved. She claim she came at 6:08 p.m. and I wasn't here. Once again STAY AT HOME mom. I still haven't it recieved after rescheduling it numerous times. It's been 14 days and I am still waiting. The reps. have the audacity to ask me if I'm sure I'm home each time I reschedule. Yeah, I'm rescheduling because I have nothing better than to harass and file false complaints aganist the USPS ignorant staff. Then, they ask why don't I go and pick it up. Because I PAID to have it SHIPPED to me. In others words I PAID have it bought to me.
slow priority mail
Priority Mail--slow and lost--where is it?
Web Site can not find it. Employees dont care--rude. they say wait for insurance to pay off.
We the people deserve better!
Where do our lost packages go?
I will use UPS from now on. No more excuses!
Tracking number is useless! We need a bailout FROM the Post Office. They should pay me back!
The complaint has been investigated and resolved to the customer’s satisfaction.
Priority mail is a joke, unless the post office really means "lowest priority" mail. It took over 11 days for my package to ship from NYC to San Francisco. The tracking info on the USPS website was limited and never updated. I called to complain and it took two days for someone to finally get back to me. They explained there are no guarantees and "priority mail" really means bulk mail since my package sat on back of a truck for over a week. They should be fined for false advertising, as this is not really priority mail. I hope the USPS goes bankrupt along with all of their lousy employees.
The US Postal Service should have it's name changed to the US Postal System. It provides NO SERVICE at all. I recently paid $32.95 to have a package mailed from Jacksonville, Florida to Cypress, Texas. The US Postal Service told the MAILER PRIORITY MAIL would take 3-4 days MAX! It took TEN (10) full days to deliver this PRIORITY MAIL PACKAGE. I went to the Post Office to complain, but was told "there is NO guarantee PRIORITY MAIL will be delivered within the ADVERTISED 2-3 day (average) time frame. NO REFUND! Just an apology. Parcel Post would have been FASTER AND CHEAPER. The US Postal System is broken beyond repair. They charge exorbitant fees and provide nothing for it. Too many supervisors and not enough people to get the work done.
I'm done with them. I'll use UPS or FEDEX from now on and they can put their mediocre and useless mail system where the sun doesn't shine once they pull their heads out first! The automated "Less than Customer Service" is also broken. It's time to let the US Postal System go broke and spend the money on more efficient methods of moving mail and parcels. Good bye USPS. You've just lost ANOTHER customer.
They do not know where you lost package is at. It is LOST.
application for an australian passport
To whom it may concerned,
I am spending time to write this letter in the hope to see some improvement with the current system of lodging an Application for an Australia Passport.
During lunch break, I went to the Post Office located bet. Toorak Rd & Burke Rd. I was full of hope to submit my application. However, I was dissappointed when the sales clerk informed me that only selected Aust. Post Office accepts application for passport. She recommended Aust. Post Office at Camberwell. Around 4:30 PM, I left the office & went to Camberwell. However, the sales clerk informed me that they only accepts application for passport from 9 AM to 4 PM. These incident made me annoyed & frustrated for the following reasons:
1) Lack of information. The Application for an Australian Passport Form did not specify that only selected Australia Post outlet accepts application nor there is a limited time that they accepts application.
2) Lack of passion to serve. I was already there & the shop is not busy. Why they can't serve? I asked if that is applicable for all Australia Post Office and she said it is only at their shop. In other shops, applicant must make an appointment. If it is a hospital, many people would die because of irrational compliance to man-made rules.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am super-cool. Australians are too. Urine is not. You are like the latter. See how that works?
Australians are cool.
changed my address even though I still live there
The post office has decided that we no longer live at our current address. My daughter moved from our home to a different city over a year ago and is now receiving our mail at her current address. It seems the post office only looks at the last name that we share and not the first names on the mail. When she kept repeatedly getting the mail she called to...
Read full review of United States Postal Service [USPS] and 3 commentsMailman refuses to deliver to *
My mother resides in bronx, new york and for the past several weeks, i have experienced numerous on-going problems with the delivery of flat rate priority insured packages to my mother who resides at 765 courtland ave. I have contacted the [protected] in the past several weeks because the mailman consistently leaves a delivery attempt notice (Peach colored) ps form 3849 in her mail box when he has made no effort/attempt to deliver the package to her *********. The reports have been elevated to the consumer affairs more than once.
The local post master supervisors have assisted in tracking previous packages however it boils down to the situation repeating itself again to where the mailman refuses to deliver any packages to the ********* (4th floor. It is of no significance to him if the letter is certified or the package is priority insured signature confirmation delivery. It’s been an extremely frustrating situation. If a re-delivery is arranged, the mailman repeats the same procedure of placing a 2nd delivery notice ps form 3849 in my mother’s mail box.
I have been sending packages to my mother for years! The problem with packages not being delivered to her ********* just started in the beginning of july 2009
The last time the mailman came up to my mother’s ********* he intimidated her when he knocked with no packages on hand to inform her “he's not authorized to deliver packages to her *********. “he's only supposed to ring the bell at the bottom of the building and she has to come downstairs!” my mother just listened and didn’t reply. She just informed my brother who passed the information to me when i called to follow-up on whether she had received the package i had mailed to her. This mailman behavior was totally unprofessional to say the least.
I am extremely disappointed with the usps service i have received in the past few weeks and want to know if i may take any legal action, thanks!
You sound like an extremely negative spirited individual. It’s my preference to write and post what I want to share what others. You have no authority to judge me and besides, I have nothing to hide and wanted to share the exact location of the incident. Perhaps others in that area confronted the same problem and by reading my complaint would be encouraged to take appropriate action and initiating a formal complaint through the proper channels. If posting the address of my mother upset you, I highly suggest you see your Primary Physician.
F.Y.I. Post Master came down and inspected the Post Office. I received a letter of apology. However, things shortly went back to the OLD way of doing business. Unfortunately my mother passed away a few month ago.
The complaint has been investigated and resolved to the customer’s satisfaction.
My mail carrier does same. How are people who can not get out to pay bills but do not use computer to pay online to pay bills if the [censor] refuses to pick up mail or deliver it? Should be illegal . Ours opens mail too. Watched him do this..
Imagine walking anywhere from 8 to 14 plus hours a day 5-7 days a week all the while carrying up to 45 lbs up and down hills and stairs. This may have been the reason why your mailman was grumpy. Its just the natural by product of extreme physical stress on the body. The time it takes to go up and down 4 flights of stairs is adding time on his route. He cannot do this because he has a certain amount of time to deliver all his delivery points. You may think 5 or 10 minutes is not a big deal but you should understand he may 700 or more delivery points that day. Plus they are not required to walk up 4 stories of stairs if this apartment building has centralized mail delivery. They at required to go to the point of delivery which is usually a gang box style mailbox. The newer ones have parcel lockers available. If someone is delivering up those stairs be sure they are doing it out of their lunch break time.
Imagine walking anywhere from 8 to 14 plus hours a day 5-7 days a week all the while carrying up to 45 lbs up and down hills and stairs. This may have been the reason why your mailman was grumpy. Its just the natural by product of extreme physical stress on the body. The time it takes to go up and down 4 flights of stairs is adding time on his route. He cannot do this because he has a certain amount of time to deliver all his delivery points. You may think 5 or 10 minutes is not a big deal but you should understand he may 700 or more delivery points that day.
I think it's Asinine to make excuses not to deliver a small package.Stop withholding something someone paid for and do your job.People should never have to pick up their own package when it is the"Carrier"'who is paid to deliver.Your discretion is limited you should figure out away to deliver someone's package instead of making excuses not too.Those Stupid Slips are being abused for the sake of doing a half assed job instead of making the effort to "DELIVER" on your promise as a postal worker.
My USPS office does the same thing and I'm from the Bronx as well and live on the first floor and my door is right beside the mailbox. I always track my packages so I always know what day to expect my packages. I will be home all day as always due to me being a stay at home mom until my little begins school so I can go back to. Anyway, my USPS office won't deliver my package or leave a slip, obviously because no one ever came to deliver, but online they have the nerve to say they came and left a slip due to no one being home to accept the package. I also reschedule for them to "re deliver" and yet again the same damn problem. Mind you, the post office is about 9blocks away and all hills that I will have to walk with my toddler and stand on line for about 40 mins after they leave the slip in my mailbox after 2 days of course. So rediculous ! I think they need to close down a lot of USPS office and get rid of a lot of people so the few that stay would appreciate having a job and actually doing it. Or, actually doing something about all the complaints and making sure ppl are doing the job that they are getting paid for. As far as tipping the delivery person so they can do their job is stupid ! I'm suppose to pay for delivery and tip in order for it to be delivered... I don't think so !
I received a note in my mailbox complaining about my plants. The mail carrier said that she didn't like brushing against them when she delivers the mail. The plant is a majestic palm. Even if I do move it, she will brush against it when she places the mail in the mailbox. There is nothing blocking the mailbox. Today, she banged on my door and demanded that I move it. When I said that I wasn't going to, she said then your mail is on hold and stormed off. She completely ignores the neighbors 2 doors down with an aggressive dog that tries to break through the glass to attack her and anyone else who passes by, but complains about a plant. I called the post office and reported her. They said that someone was going to come out to my location to see what her problem is. Like I said earlier, nothing is blocking the mailbox. If there was I never would've gotten that note on Saturday. She must not want her job.
I have no dog, cat, lions, tigers, wolves, snakes, [insert dangerous animal here]. My carriert was able to bring not only my paycheck here but also the "2014 USPS Holiday Playbook" so getting to my mailbox was no issue. I was here, therefore, there is no question about delivering my package. As you see by the pic, the box fits perfectly into the mailbox, therefore it wasn't a heavy box and could've been carried with the mail. This is a routine occurrence and I have had to once again call my local post office and say "I received my mail today and saw that my package was out for delivery, yet my mail carrier left without delivering my package once again?' To the woman who say buy him a lottery ticket, are you NUTS?! I don't buy MYSELF lottery tickets, I don't believe in them. Secondly, I've already paid for the shipping, so why should I pay extra for the service they promised. If that's the case, then I'll just use the UPS or FED EX. They tell us that we can use them and get the 2-3 day with tracking then what after we pay, now we have to butter them up like gangsters. YOU do that. I won't be buying him lottery tickets, birthday nor Christmas gifts, and all of that until he treats my neighbors and I like PEOPLE with equal value. Right now, he won't even give us our daily delivery unless he feels like it. Those things are tips and I don't tip crappy service. I will not tip a crappy waitress I will not tip a crappy mail carrier either. When my food delivery driver delivers my food and it's timely and warm, s/he is well tipped. But my carrier saying "tip me or else" is sharking and bullying. That amounts to a waitress saying "give me a tip or I'll spit in your food." I'll not frequent that place either. What sense do you think you're making yelling at the people expecting service for the money they're paying. You really need a self-esteem class.
Enough already for blasting the guy for writing his mother's address in his explanation of the poor service performed by his mother's USPS mail carrier. Apparently you didn't bother to read his follow-up post regarding this matter, otherwise you would have learned that his mother has since passed away. So give your scolding a rest. Furthermore, why you people act so concerned over something so benign truly reflects how naive you are. Obtaining Information such as a person's name and their current address requires nothing more than a connection to the Internet. Wake up and smell the coffee, for crying out loud.
Here in Creswell, Oregon mail lady carrier has not delivered to my door in 5 plus years. I figured the postal service did not deliver to door's anymore, until I saw her deliver to my neighbor a month ago. I live only 2 houses away from the mailbox and She just leaves a attempt made to deliver in the neighborhood metal mailboxes. I had priority mail come 2 days ago and had to go get my package. I complained about it. I was expecting 2 more coming today. I waited by the door and when it was almost 5 pm I checked tracking online and again online says attempted delivery and left notice.
Below is the information I got online. I need these packages, I am disabled and can't get out all the time.
Priority Mail Express International™
Notice Left (No Authorized Recipient Available) < yet I was by my front door all day.
September 12, 2013, 2:55 pm
CRESWELL, OR 97426
PO to Addressee
Proof of Delivery
Out for Delivery
September 12, 2013, 8:26 am
CRESWELL, OR 97426
Sorting Complete
September 12, 2013, 8:16 am
CRESWELL, OR 97426
Arrival at Post Office
September 12, 2013, 6:49 am
CRESWELL, OR 97426
Processed through USPS Sort Facility
September 11, 2013, 11:28 pm
SPRINGFIELD, OR 97475
Depart USPS Sort Facility
September 11, 2013
SPRINGFIELD, OR 97475
This is BAD BAD CUSTOMER SERVICE. If the mail lady is not going to do her job, they should not charge the extra money for the service. There should be a refund of some of the money!
*****I agree, I would never ever leave my moms address online! That is horrible. She said enough by saying the area and that it is a 4 story building. She leaves her mother up for harrassment. Someone crazy on the internet could mail her mom something bad, scare her. Really not good. She needs her head examined for doing such a thing. Also, she should edit her comment above and delete her mothers address off this site and any other site she left it on. Bet her mom would be appalled to know her address is out on the internet for everyone in the world to see. Maybe the daughter should post her address as well? Stupid move.
point in fact: some postal drivers are just plain lazy. If my mail contains even one small package he will leave a note saying that the mailbox is too full and it has to be picked up at the mailbox. Rather than delivering it to my door, or leaving the mail and taking the package alone to be picked up, he takes ALL of my mail! I think he's just a bully. It's odd that my neighbors and parents who live in the same city get their packages delivered straight to their door. And NO, , they do not leave gifts or tips. Having worked for the USPS in the past I know what the job entails and they are just lucky to have a job in today's economy. It's a service they should take pride in having. If they don't want to do their job they should give it to someone that would happily take it..like me!
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Exact same thing has happened to me twice so far. Currently I have a legal document I sent on Monday from the Lakewood CO Station certified and 2 day priority mail. It never left the post office until the day it was guaranteed to arrive, the following Wednesday. Was sent to the wrong post office (per my going to the Lakewood Office and spending 1.5 hours tracking down). Currently the legal letter sits in the Baltimore post office and is undeliverable until the following Tuesday because Monday is a holiday! I have filed a complaint with the postal service, totally worthless. I will never use priority mail ever again, nor the Lakewood post office when I need to send any important or urgent mail (NEVER AGAIN)! Priority mail is the biggest joke and scam the postal service has pulled on the public. Not to mention that this agency "should go under" as they continue to prove over and over again their lack of concern for their customers as well as their incredible inability to perform the simplest of tasks! No wonder they are in trouble! They are worthless scam artists...
I mailed a priority package from Folsom, California to Amarillo, Texas on December 18, 2013. It arrived in Sacramento, 30 miles away, the same day and remained there from December 18, 2013 until December 26, 2013 when it finally made it to Amarillo. The Christmas package which was suppose to be delivered December 21, 2013 was not delivered until December 26. Why was the package held in West Sacramento for 8 days? There is no way it takes 8 days for a package to be sorted, processed and shipped and there is no excuse for lousy service. The Post Office asks for price increases and they are always granted. As a consumer all I ask for is efficient competent service. The Post Office is guilty of false advertisement and if it cannot deliver as promised they should fully reimburse consumers.
The best thing I could tell you is contact the Postal Inspect or call the closest mail recovery center. If it has been more than 90 days you might can kiss your valuables (if you mailed them) good bye, because they put those things on the auction block, if no one claims them .