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United States Postal Service [USPS]
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United States Postal Service [USPS] Complaints 475

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7:24 pm EST

United States Postal Service [USPS] Delivery

Every package that I receive will be on track for expected delivery date until it is transferred to the USPS once they have possession the package appears to be in transit for several days until reappearing with tracking information that doesn’t match previous carrier. There is absolutely no reason packages should be In transit at local post office for several days. I have had packages travel the world in quicker time than delivery from USPS.

Desired outcome: Would like to see this addressed with local USPS the person I charge their doesn’t care at all and will time you it’s your problem

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11:52 pm EST

United States Postal Service [USPS] Stolen money orders

Dawson-Porter email: [protected]@aol.com; cell associated is [protected]. Incident# INC000026638432 at the accounting help desk, On November 6, 2021. I purchased two money orders in the amount of $1,350.00 that was stolen from the outside blue box of pot office. I filed two 6401 inquiry's reports of the money orders and found out that they were cashed by an unknown offender at the post office in other towns. I then filed a police report with the local Clifton NJ Police file number #21-50627. I also contacted the postal inspectors file #[protected]. I am trying to dispute this claim with the accounting department. File #[protected] another file number associated with case is#[protected]. Filed incident complaint#[protected]. I sent emails to the accounting off and the help desk at General Accounting Branch in Stlouis, MO to no avail. I am retired and is on a fixed income. This was my rent money and I maybe on the verge of being evicted or homeless due to lack of reimbursement of my money. I have copies of all my documents of my case.

Desired outcome: I want to get an apology and get reimbursed to pay my rent so I can put this nightmare to rest. I have no faith in our USPS at this current time due to lack of concern with proof of the incident.

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Update by Ramona Dawson-Porter
Feb 04, 2022 12:40 am EST

Hard working citizen who has worked for federal government for 35 years of service, now retired being treated like an undocumented individual falling through the bureaucratic corruption of stolen and cashed money orders saga. The Federal Accounting Branch feels like my money should not be reimbursed. I am overwhelmed, disappointed and appalled with the handling of my situation. The statement written on the back of the money orders regarding lost or stolen money does not hold up well with getting a resolution and/or satisfaction.

Update by Ramona Dawson-Porter
Feb 04, 2022 12:07 am EST

I have been fighting this situation since November 2021. All I'm getting is the run around speaking to all agency departments. I will be contacting the Better Business Bureau, The Federal Trade Commission and small claims.

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Scott Fautt
North Highlands, US
Apr 29, 2022 8:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

On march 4th 2022 I purchased two money orders from the Citrus Heights P.O I filled out the money orders completely with me being the purchaser and my landlord being the receiver one in the amount of $1000 the other amount was $200 I then put the money orders in an envelope addressed to my landlord placed stamp and put envelope in the out going mail slot inside the post office the same way I do every month to pay my rent. On the 17th of March I received a call from my landlord saying he did not receive the money orders. I took my receipts for the money orders to P.O where purchased and paid to have the money orders tracked . I received copies of the money orders showing that they had been altered refilled out and cashed at the Foothills Farm post office on the 7th of March 2022.(the copies I received it appears to still be able to see the impression of my writing on the checks I do not think they should have been cashed) I followed the instructions that came with the copies I received making copies of the receipts and a written statement and went to mail them to address as per instructions but when I tried to mail it I was told that the zip code nor po. box existed I showed the letter to the PO employee and asked him what he suggested I do he had no advice so I went home and after going online trying to decide and making several calls and getting nowhere I decided to mail it back to the address that sent me the copies .I received an email from them informing me that the money orders had been cashed and there would be no refund given. I found the whole process very unprofessional and unacceptable I feel as though it is quite possible that my money orders never left the post office that they were mailed from.

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12:28 am EST

United States Postal Service [USPS] Package

So I recently ordered 3 items off Amazon and I put the right address which was supposedly to be delivered today in Arizona but it kept saying incorrect address what would I do is this situation but it was the right address did they mistake it for a different address or was that the wrong address because the gift was for my girlfriend but it wasn't delivered like it said it would what do I do now and if it doesn't get delivered how would I get my money back

Desired outcome: I would like a refund if it can’t be delivered

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Ramona Dawson-Porter
US
Feb 03, 2022 10:55 pm EST

Money orders stolen from outside post office in Clifton, NJ from the blue box outside the post office the US postal building. On the back of money order receipt if it is lost or stolen reimbursement would be honored or replaced. Filed a complaint with the postal inspectors, file an inquiry report at the post office file a theft complaint with local police, send emails to the accounting department to resolve this situation and to no avail. It has been months now decided to take further action against the post office. I have no Faith in the USPO anymore and I will have to pay extra to feel secure that my mail and packages get to its destination.

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12:57 pm EST

United States Postal Service [USPS] Delivery

I got my license renew from dmv they sent them out usps and a picture was taken because we have inform delivery stating it would be delivered, it never showed up. I went to local post office they just give me run around said that it may went back to dmv, I waited another week and went to dmv today and they said it never was returned and if it wasn't delivered or sent back in another week that I would have to pay the fees for my license again and have it re delivered, with hopes of it making it here to my home the next go around. Needless to say I am pretty upset and would like to know where my license is being it was where ever they take a picture for inform delivery to tell you it will be arriving that day.

Desired outcome: would like my mail or for USPS to pay for my new license replacement.

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Izzy702
US
Apr 17, 2022 6:46 pm EDT

I have been waiting for my license to arrive for 6 months and my car registration for a year now. They keep returning it or it is lost. I have paid so many fees to get them remailed. Still don't have them after 3 complaints online all saying the carrier has been spoken to and told not to return my mail. They then close the case as resolved.There is no change of address on file. Why can I not get my mail delivered, this has cost me my job as well as benefit cancellation and no way to prove my identity. Dmv requires the license to be mailed to me! A year of nit getting my mail is ridiculous!

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9:42 am EST

United States Postal Service [USPS] My package is stuck in Oak Creek, WI since Dec 24th... What is going on?

What is happening in Oak Creek Distribution center? What's with the delays? Didn't you guys learn from last year?

Desired outcome: Get my package to me ASAP please. Thank you

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3:05 pm EST

United States Postal Service [USPS] Returning mailed items to me and the addressee still lives @ the address

My niece lives @ 7436 S. Exchange, Basement Apartment. Cards I have sent have been returned to me as undeliverable. Her name is clearly on the box. I have been calling the post office @ 773.75.2180 for 3 weeks now at various times: phone continually rings and then shuts off. I want to find out why this mail is being returned to me.

She needs to know that she is being sent various holiday and birthday greetings. What can we do to resolve the issue ASAP?

Desired outcome: Brought to carrier attention that this is happening and make it stop.

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6:01 pm EST
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Dear Sir/Madam: My name is Tony Bobet. I resided at 1710 Seward Avenue, Bronx, New York City 10473, Apt# 5-G. I am complaining to United States Postals (USPS) located at 1950 Lafayette Avenue, Bronx, New York City 10473, [protected] or [protected]. On Monday, December 20, 2021, I suppose to receive my package from them. Here is the tracking number#...

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11:48 am EST

United States Postal Service [USPS] Hazlewood, Mo Sorting hub

I have multiple packages being "stuck" in the Hazlewood, Mo facility. This hub has a history of being a USPS bottleneck. USPS has invested 40 million dollars in upgrading these facilities and instead of getting better continue to get worse. Packages that I ship east and packages I receive from east always are delayed at this facility.

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4:39 pm EST
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United States Postal Service [USPS] Customer Service In Person Post Office Parker Rd Plano, TX

I went to this post office at lunch to mail seven letters. I waited for the self service postage station for 30 minutes. It did not work, would not accept my chip bank card. I then had to go stand in line for another 30 minutes. There were three postal empolyees, then one left. All people in front of me were treated respectfully and stayed at the counter as long as necessary. When it was my turn I told the postal employee I needed to mail these seven letters and put them on the counter. She said, oh so you want to buy stamps? I said I want to you to mail these letters and pay for the postage affixed. She pulled out seven stamps from her drawer and gave them to me with my letters.
I said, excuse me, I asked you to mail these and I have been waiting patiently while you helped all of these other people mail their letters and packages and now I have to mail my own? No way. The other postal worker chimed in stating just pay and move along so we can help our other customers. What? I had been there longer than anyone else in the post office.
Horrible customer service. I will not be using this post office again.

Desired outcome: Apology

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5:31 pm EST

United States Postal Service [USPS] Refusal to deliver to my box or front door

Once AGAIN, the USPS REFUSES TO DELIVER MY PACKAGES TO MY DOOR OR MY MAILBOX!

The POS they hire for delivery drivers are LAZY AS F**K! I have lost track of all the packages they have STOLEN from me, then LIED to me telling me they have been "lost" when their online tracking says its been delivered, or that they "attempted delivery" and left a notice, when THEY NEVER DID!

USPS
3400 Coit Rd
Plano, TX 75075

CORRUPT beyond all definition of the word CORRUPT!
LAZY POS! Worthless ! Useless!
NO customer service of any kind!

I've been filing complaints for YEARS on these vile, despicable turds, and NOBODY has done anything about them!

THIS is why people DESPISE AND HATE THEM!
THIS is why they are losing money!
THIS is why nobody wants to deal with them anymore!

WHY aren't these CRIMINALS removed from their jobs and put in prison?!

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12:51 am EST
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United States Postal Service [USPS] Complain w copy

NMB Post Office truck hit my car from 04/29/2021 is a big damage on the passenger door I still w the problem they dosent fix the situation I visit a lot times the NMB office and they not help nothing

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12:39 pm EDT

United States Postal Service [USPS] mail delivery

I live in Las Vegas, NV. I would like to know why i am not receiving the weekly add. its been 2 weeks, i hope our advertisements are not being thrown out. I did call the P.O. but nothing has been done. My zip code is 89123 . I have a neighbor who is disabled and i shop for both of us. I know your company pays the P.O. to deliver but we never get it. Very frustrating when you live on a fixed income and you really rely on the adds. Thank you.

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8:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

United States Postal Service [USPS] Stolen mail

Since 2017 my USPS mail began being stolen from this address of 12840 Seminole Blvd, Largo, Florida 33770. In 2019 was stolen from 12990 Pullen Pond Road, Dardanelle, Arkansas 72834. USPS mail illegally changed to Federal Way but no one arrested for mail theft. Now stolen from General Delivery, Spokane, Washington 99210 in 2021. Filed criminal investigation still nothing returned. Really ready to begin lawsuit against the USPS and all criminal mail thief's involved.

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2:32 pm EDT

United States Postal Service [USPS] Package delivery

Packages are never delivered on time and often are lost in the mail system. If you're not capable or equipped to deliver packages you should not be allowed to charge the public for a service you're not capable of doing.

Desired outcome: Remove delivery service

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8:45 am EDT

United States Postal Service [USPS] item never delivered

I received a notification from ebay that my package was delivered by the usps to my mail box, I went to check and there 3 other items but no the box form ebay.
This is the third time time it happens. I wents to the post office several time and told they will look into it and nothing happened. I went to the police to file a report and told to contact to usps police, I files complaint with them and nothing happened.

Desired outcome: firing of indivuals involved

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12:23 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

United States Postal Service [USPS] Missing package

RE: Tracking # 92612909814768581083530595. Filed a service request on 8/31/21 # [protected].

My post office in Bronx, NY 10472 has been horrible. Most delivery people do not come to my apartment to bring my packages. I have had missing Amazon packages during the past year. Most times, they just return them to sender.

This time I am waiting for a package from Avon. the USPS site says "awaiting scan" since 8/29/21. I filed the above service request # on 8/31/21... so far no response. I tried calling over there numerous times. Seems like they pick up the phone and then hang up. It's horrible. I am a senior and should not have to deal with this aggregation.

Thank you,

Patricia Mejias
1146 Colgate Ave. #4A
Bronx, NY 10472
[protected] cell
[protected] home
email: [protected]@yahoo.com

Desired outcome: I want to above mentioned package

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6:57 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I work from home, I live upstairs, and it is difficult for me to get up and down the stairs. I rarely drive because I get everything delivered. Well... Almost everything!! The lousy, worthless, f-tard turds at the usps office in plano, tx at 3400 coit rd, plano, tx 75075 are miserably the sorriest excuse for what resembles a human being there is!!! I...

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4:28 pm EDT
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United States Postal Service [USPS] Mail delivery

I have lived at the same address for 14 years. Beginning in July, 2021, my mail carrier began placing a card in my mailbox upon which is written:

"Attention Mail Carrier. This address is currently vacant. Do not place mail in this box. Vacant!"

When I remove this card, the mail carrier replaces it the next day. The mail carrier is returning my mail and packages to sender. As of today (August 25, 2021), I haven't received any mail or packages for part of July and all of August 2021. I have contacted the Supervisor/Postmaster at my local post office (Absecon, New Jersey 08205), explained the situation, with no results.

What can a powerless citizen do, when the United States Postal Service refuses to deliver his mail for no legitimate or lawful reason? Apparently, the mail carrier has decided I have moved to a new address and that my mailbox is vacant. How he came to this conclusion, I do not know. I will not approach the carrier directly for fear he might make false allegations about my conduct.

As of now, I cannot receive mail through the United States Postal Service. As you can imagine, this is a serious issue which will have a consequential impact on my life.

Galloway Twp., New Jersey

Desired outcome: Reinstated mail delivery

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mygenericemail
US
Sep 01, 2021 7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Have you talked to a lawyer?
Do you have video of the postal worker doing this?
Do you have documentation of all these things you've done?

You may have a case to sue the USPS for causing you grief and personal problems that is causing them to interfere with the quality of your life.

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1:35 pm EDT

United States Postal Service [USPS] Service in Pismo Beach, CA

I write a lot of letters. Often (every two weeks) the sorting machine picks up on my address instead of the addressee's and it goes in an endless circle, between my address and the post office's. Our regular carrier, Scott, is outstanding. His subs often have neither the training nor the initiative to solve the issue. That involves crossing out codes, on the front and the back, and putting it in one of their envelopes if that doesn't work
Instead, the letter keeps coming back — often as many as four times — the envelope gets damaged in the process, and the letter might never reach its destination. This happens randomly, and has happened for years.
Sophie is the only supervisor there who showed good customer service. Gaby, Steve, and Jay have been anywhere from ineffective to obnoxious.
I had three stamps on the last outgoing letter to experience this, which still hasn't arrived two weeks later. Lots of money for no service.

Desired outcome: Train the carriers to do their job. Get my letter mailed!

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9:08 pm EDT

United States Postal Service [USPS] Package from Amazon

I was left a message on Amazon that stated there was and issue delivering my package.
"Delivery attempted, but front door or driveway was not accessible.
Waycross, GA US"
I have a walkway to my front door from the road as well as a driveway in which my SUV wasn't even in my parking spot. There was plenty of room to park and walk to my door. I cannot see how a USPS employee could no access my front door. This is not acceptable in my book, and nothing but a bold faced lie. I am a carrier with a different delivery service and this is not good practice at all.

Desired outcome: My package delivered and the employee spoken to about lying

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mygenericemail
US
Sep 01, 2021 7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They're worthless, lazy, useless turds. Thats the problem.

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About United States Postal Service [USPS]

Screenshot United States Postal Service [USPS]
The United States Postal Service (USPS) offers domestic and international mail delivery, including letters, packages, and priority express services. They provide PO boxes, money orders, and shipping supplies. USPS also offers online services such as tracking and insurance options for secure delivery.
How to file a complaint about United States Postal Service [USPS]?

Here is a comprehensive guide on how to file a complaint or review about the United States Postal Service [USPS] on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.

3. Writing the title:
- Summarize the main issue with USPS in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about key areas of concern, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about USPS on ComplaintsBoard.com.

Overview of United States Postal Service [USPS] complaint handling

United States Postal Service [USPS] reviews first appeared on Complaints Board on Nov 7, 2006. The latest review Shipping/delivery - package gone. was posted on Jun 17, 2024. The latest complaint Waverly hall post office 31831 was resolved on Dec 16, 2020. United States Postal Service [USPS] has an average consumer rating of 2 stars from 477 reviews. United States Postal Service [USPS] has resolved 140 complaints.
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  1. United States Postal Service [USPS] Contacts

  2. United States Postal Service [USPS] phone numbers
    +1 (800) 275-8777
    +1 (800) 275-8777
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    Customer Care Center
    +1 (800) 877-8339
    +1 (800) 877-8339
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    TDD/TTY Relay
  3. United States Postal Service [USPS] emails
  4. United States Postal Service [USPS] address
    475 L'Enfant Plaza, SW Rm 9431, Washington, District of Columbia, 20260-1101, United States
  5. United States Postal Service [USPS] social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 16, 2024
United States Postal Service [USPS] Category
United States Postal Service [USPS] is ranked 1 among 24 companies in the Mail and Package Delivery category

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