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UPS review: Missing box 129

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Author of the review
12:00 am EDT
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

The post office between benton, Louisiana and thermopolis, wyoming. I recently mailed out two boxes to my mother containing baby items for my sisters little newborn baby girl, including new items and some of my son's outgrown items also family heirlooms. It was in a 10 gallon aquarium box filled with 20 pounds of baby items. One box made it there days later and the 14th of April. They were mailed out on April 11th. To this date the other box is still missing. I have contacted both mail recovery centers and been told there is no record of this box. I have contacted the postal inspector, the postmaster here in benton and the inspector general with no luck. No one seems to care that this box is nowhere to be found. My only thought is that it has been stolen, as it is not where it should be at my mothers house nor is it in the mail recovery center where I was told undeliverable mail would go. I have contacted everyone and with no luck. So be warned if you want your package to make it to wherever make sure you insure it or mail it UPS. Dont trust the post office. They don't care.

129 comments
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Darla27
US
Apr 17, 2019 5:05 pm EDT

Well I clearly got the driver on my camera tossing my packing In front of my door. Luckily my package was not breakable but the way this gentleman is taking pride in his work and tossing things is very unprofessional . I think he needs to be trained again in his work ethic.

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Darla27
US
Apr 27, 2019 5:42 pm EDT

Ups man came to my door and just tossed my package on the floor. Luckily it was not breakable because the way he threw it, it would have broke. I think this gentleman needs to be retrained in his work ethic. It was very unprofessional what he did. If he do t like his job maybe he shouldn't be working at UPS.

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williameng
US
May 21, 2019 2:46 am EDT

I need an ups deliverable address for an apartment above 20 north dean street englewood, nj 07631 . The apartment / store building is identified as block 1206 /lot 10 of the tax record..

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wauwab
US
Jun 01, 2019 8:09 pm EDT

Middle of road parking, knowing we were waiting for him to clear the way. Forced to wait for him until his return. Even though it may have been not more than two minutes, the attitude and ignorance was appalling! Fotos attached. May 21st 2019, 4:15pm PST, Crystal Bay, NV, Tuscarora Road.
Nevada license plate 580XYE
California license plate 69932C1

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RAfr
US
Jun 04, 2019 1:11 pm EDT

UPS has the worst kind of service and worst kind of staff. Their driver throws the mailing label outside the door without even attempting to pick the packages. I called them nearly 6 times, and am told someone will pick it today but never happens.
Worst service ever !

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Richard Reeve
US
Jun 09, 2019 12:28 pm EDT

You have a driver in my area (558 Houston Road, Crossville, TN 38555 on 6/3/2019 at approximately 2:45 p.m. The speed limit is 30. This particular driver consistently has the accelerator wide open. I have had about enough of it and would appreciate someone having a talk with him before I do.

Sincerely,

Richard Reeve
[protected]

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AngryMomHatesBadDrivers
US
Jun 18, 2019 6:44 am EDT

Zmk2863 PA plate 4:48 pm Wednesday, June 12, 2019 driver pulled out in front of is across a 4 lane road and cut us off, made us slam on the brakes to avoid a crash. I am furious! My family was in the car and could have been seriously hurt!

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Arham uddin
US
Jun 19, 2019 11:11 pm EDT

HORRIBLE SERVICE, horrible customer service, horrible drivers. I will never use ups again and will tell EVERYONE I know to do the same

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Busboost
US
Jul 07, 2019 7:42 am EDT

At 10:40 am on July 1, 2019 a driver raced down Partridge Lane in Pawleys Island SC AGAIN. Dangerous speed. Shrubbery often covering the edge of the road. A short quiet road with only ten houses. Small children walking and playing and pets on this quiet, dead end, gravel road. Why must I complain repeatedly ? Can't you hire safe drivers?

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Strahle
US
Jul 29, 2019 2:45 am EDT

Dennis Robertson Jr. an employee of UPS working in Louisville, Ky is using illegal drugs. His drug usage consists of marijuana and possibly crystal meth. It would be in your companies best interest to investigate this matter.

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JimPC
US
Aug 21, 2019 2:23 pm EDT

I was driving behind one of your trucks today (8/15)on Terry Rd in Truck number 143317. I could hardly breathe due to the smog from this trucks exhaust. Please address this as it makes your company appear to be careless in the public's eye about the environment and the public's well being.! !

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JD Train
US
Sep 22, 2019 4:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

License gey 441 in Miami at 945 am Monday 9/16. Your driver almost killed me, he was speeding in a residential area. Not sure who gave him a job there but you should really look carefully at this driver.

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Breadfan
US
Nov 24, 2019 1:57 am EST

If you don't like UPS, use someone else... It's that simple... You have no idea what it's like working for UPS so go find something else that you have more knowledge of to [censored] about

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P Hill
US
Nov 30, 2019 4:07 pm EST

UPS never rings the doorbell! Fast seems to be there motto with no concerns for the customer.They knock once or simply throw small packages on the porch. All in clear view so that they can be stolen. I have always been disappointed with their service. Their package handlers are the worst. I would never choose to ship anything by UPS!

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xiaoshan shi
US
Dec 11, 2019 11:48 am EST

December 5. At about 4 o'clock, I was asked by the ups driver to let me remove my car from the door of his garage. He was completely unsure that he had broken into the private territory of someone else's lot. Very unfriendly. I asked. If Your driver broke into my parking lot again. I decided to sue you.

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steve51158
US
Jan 12, 2020 8:08 am EST

I received an email last Thursday 02/01/20 from UPS stating I would be receiving a parcel on the Friday 03/01/20 by END OF DAY.
I waited in all day but no delivery, at 20:38 I received another email stating the deivery had now been rescheduled for Monday 06/01/20 by END OF DAY again!.Extremely poor service.

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Allison Francis
US
Feb 02, 2020 4:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The same driver pulled out in front of me twice today. I had to slam on my brakes to keep from hitting him. He should not be driving a truck any where. He needs to be at the loading dock loading packages. Please contact me about this situation. Email is fallison36@ gmail.com. Phone # [protected]

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rgregory1
Irving, US
Aug 08, 2022 11:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My shipment is lost for 1 month and UPS won't send me a claim form. My company is the shipper. Product valued at $3,000. UPS.com says i can't file a claim. I am a business. Was told 2 times that we will receive a claim form. My account number 19XW42 and tracking number is 1Z19XW420366132098

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Charlotte Rice
US
Aug 29, 2022 11:37 pm EDT

I expected a delivery on 8/23/22 from Amazon thru UPS. I received notification that delivery was made at 2:04 pm. specifying that the package was left either on the porch or at the front door. I live at 3730 Evergreen Drive Apt. 106 in Monroeville PA 15146. It is an apartment complex with a specific coded delivery service.

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buzzy551
Corinna, US
Sep 04, 2022 4:49 am EDT

WHY HAVE A PAGE THAT WANTS TO HELP YOUR Customers if the drivers dont follow the direction we have given them.ie Please ring buzzer at door when package is delivered.I live in a senior living facility and the door is always locked .on several different occasions the items have been missing

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Dalia Jeronimo
US
Sep 26, 2022 2:26 am EDT

I ordered a phone through Apple and it was delivered through UPS. I was at work but I have security cameras that show my package being thrown at 2:41pm on the 16th of September. Mind you it’s a phone that was in that small box. (Not heavy at all) to be thrown like that. I’ve worked for Amazon so I know how it is

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Lois Timko
US
Oct 10, 2022 10:17 am EDT

I’m a senior and UPS only made one attempt to deliver my package. Now I have to run around to retrieve it. Poor business practice. Why can’t they attempt a second delivery? Original delivery was on Thursday 9-29 and no other attempt has been made. No other company has this problem except UPS.

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Valve-less
Dripping Springs, US
Oct 24, 2022 2:54 am EDT

The driver said the package wasn't on the truck and didn't know where it was. This is 1K of custom-made engine vales. I took 4 weeks to make them. I got the last of the metal to make them. December is the earliest that they will have more metal to make anymore.

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adkhikers
Indian lake, US
Nov 01, 2022 3:08 pm EDT

Tired of the UPS driver leaving our packages at the main road almost a half mile from our home! This is the second time in 3 days the driver just dumped them off. FIX IT! Or hire a drive that can do the job! We have seen other drivers always have the time to stop for lunch, and still bring everything to are door

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Marched
DETROIT, US
Nov 06, 2022 4:57 am EST

They Said We Was Not Here Why We Was

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James Markey
US
Nov 14, 2022 10:18 am EST

junkie company I don't understand why anyone in corporate still has a job. Even the shareholders should fire themselves. Crap crap crap did I mention CRAP

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Corncobb
Olney, US
Nov 29, 2022 5:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The Delivery driver for my package threw it up on the side of my house, on the porch /deck. This is not the side of the house to deliver. Deliverys are on the west side of my house on the concrete step.

The diver threw my package at a great distance and the side of the box was crushed.

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Titah Prettygirlzswagg Msjohnson
US
Dec 06, 2022 9:52 pm EST

Ups driver keeps backing into the driveway several times a day to delivery his packages on our street! not sure if its different drivers everytime or the same guy. The neighbors accross the street also has a son employed by ups and he parks his truck in the middle of our street often as well.

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Chuckhutchinson
LONGVIEW, US
Dec 07, 2022 4:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

We will not use UPS as long as they gather information for government about gun purchases.

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Lorraine Rogoff
US
Jan 01, 2023 10:53 am EST

Your shipment

1Z75A43A0310456385

Delivered On

Friday, December 16 at 4:04 P.M. at Front Door. UPS man was going from door across the street as if he couldn't find the right house. My rights were violated as it is a federal crime to open someone's mail and then tape it shut.

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Pokie65
Pendleton, US
Feb 04, 2023 4:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The package was delivered at 10:36 and was thrown behind our mailbox in the culvert. That was disrespectful. Our driveway was clear all the way to our house. Never imagined having to climb in the snow down an embankment to get our package. Package was very wet.1ZA04F950307445353 This is the tracking number.

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Jomar Pimentel
deerpark, US
Feb 15, 2023 5:16 pm EST

Package was sent Feb 2, Until now did not receive.

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Jack Pallas
US
Feb 18, 2023 12:57 pm EST

Paying the last two times for UPS air two day delivery is an embarrassing ripoff. I am DONE paying for such a poor service. I will only be using fedex going forward- regardless of cost. Why? Because they send an actual picture of your delivery on your doorstep.

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GinaStillman
Wellington, US
Apr 24, 2023 11:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to get resolution to 3 claims for over 6 months now and nothing. I have been on the phone so many times for hours and I mentally cannot do it anymore! Something has to be done! Every time I call I get oh maam, I'm sorry!, so tired of hearing this over and over again. Please help me!

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Jimi Walker
Bennett, US
May 08, 2023 6:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Placed a call concerning a lost package and open claim. They told me I called too much and hung up. It’s my package that the receiver keeps calling me asking so I’ve been trying to get an answer A couple different employees have all been rude and disrespectful

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Michael at Cresswind
US
May 16, 2023 3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On May 9, 2023 at 12:10 PM a UPS driver traveling North on Spirit Way in Charlotte, NC 28215 was traveling at an excessive speed. Unfortunately, this is not the first UPS truck that speeds through the Cresswind neighborhood.

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UPS_Sucks
Long Beach, US
May 28, 2023 10:27 pm EDT

There was a time when you could call the UPS 800 # and get an inteligent answer regarding a shipment. Thank is no longer the case. You call [protected] and all you can do is talk to voice prompts and recordings. Then they have the nerve to advise that the call is being recorded. Bull

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Tbone161982
Salt lake, US
Jun 03, 2023 11:24 pm EDT

You pay extra for faster shipping, and packages just keep getting delays. You can't talk to a physical person about any issues...they won't reimburse for the shipping that does not arrive when stated. Pricing gets more expensive and the service continues to be garbage. Any time I can just go with usps I will.

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B Brownie Brown
US
Jun 06, 2023 1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

USELESS !

Useless ... Simply useless ! There concept of customer service is nothing but excuses ! On day five (5 days past the quoted delivery date) still waiting to find my package !

UPS WILL NEVER EVER GET MY BUSINESS AGAIN !

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whata
Dallas, US
Jul 15, 2023 2:59 am EDT

MY SHIPMENT # IS 1ZA2027W1399417802 CVS STORE #7417, 11820 ELAM RD, BALCH SPRINGS TX 75180, US

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