Direct Express review: Closing of account after failing to send me debit card as promised

[protected]@my.usdirectexpress.com

She played phone tag with me, then never called me back.

Nichole and I’m a Cardholder Advocate with the Direct Express® program. We recently received your inquiry, which was forwarded to us by our partners at Comerica, regarding your Direct Express® Debit MasterCard®

I am contacting you because you have once again failed me to get my new card and dispute form to me before the determination

date either Thurs or Fri.

Doug Schwartz

494 Boston post rd 103

wayland ma 01778

I have been

claim #[protected]

Faith - ref. -was verbally abusive toward me she swore.

At this time as soon as this matter clears I'm closing my account.

Your service has been horrible and it takes forever to reach you.

Faith told me to listen to something after the call but she disconnected me.

I have dealt with paypal today. For your lack of follow through.

You should be ashamed of the way you treat customers. Your supervisor was also rude and yelled over me/ at me.

This abuse has to be stopped right away.

I was worried beyond belief about the $2,060 that vanished because you failed to contact me and ask if this charge was real.

Like you used to do. No one there gave a f-ck of how this nightmare affected me. And your creep and jerk Faith made it 10xs worse. Then the fraud itself.

I'm scared to EVER call you again. I will not tolerate any abuse from any employee. So you MUST do this by email. I WILL NEVER CALL CUSTOMER SERVICE AGAIN I HOPE WE ARE CLEAR!

Mon, Jan 22, 11:30 AM

haven't gotten my new debit card, you need to either send or resend asap! I need my money to pay bills!

give me your st address? ill put my request in writing.

no response

On

D L

Mon, Jan 22, 12:17 PM

to Advocacy

I DON'T FORGIVE YOU OR YOUR COMPANY UNTIL YOU MAKE IT RIGHT, GET MY CARD TO ME. CLOSE MY ACCOUNT AS OF FEB 1ST ONCE MY SSI IS APPLIED.

SINCE YOU'VE MADE THIS MUCH WORSE.

GONNA HAVE SOCIAL SECURITY CONTACT YOU AND THEM DIRECTLY. aND THEN CLOSE MY ACCOUNT. SINCE NO ONE IS LISTENING TO ME.

the only way i would subject myself is if you do a 3 way call. otherwise i will not be contacting them.

DO YOU NOT UNDERSTAND I WILL NOT EVER SUBJECT MYSELF TO ANYMORE ABUSE!

---Got email they didn't shut down my account as per written US Mail request. This company is nothing but fraud.

A deposit will be available to your Direct Express® debit card on 03/01/24 at 1:00am ET/12:00am CT.

I have no card, and they failed to send 2xs, then they fail to close my account twice.

I've already open a new bank account, but can't fund it, change banks it with my SSI check until they close my acct and mail me checks.

This is what SSA office told me. SSA office was no help. And I called 3xs more and their circuits are always busy.

On https://giftcardrescue.com/direct-express-phone-number/

I find

Option 2 – Write to Direct Express Card

Sometimes, the best way to get the fasted response is through the old fashion way – snail mail. This is true when disputing a fraudulent transaction.

Here’s the mailing address to write to Direct Express:

Direct Express

Payment Processing Services.

P.O. Box 245998

San Antonio, TX 78224-5998If you are writing to dispute a transaction, you must include the following information regarding your dispute:

Your name and Direct Express Account number.

So I put my request in US Mail in writing Wed Feb 7th, to close my direct express debit card. Still nothing I've had it why I'm involving you at this time to get this taken care of once and for all.

I said I'll give them 3 weeks to respond. That was Feb 28th. And nothing. Even my acct with check notice going in.

I want to close my account, and never do business with this fraudulent company ever again in my life.

No one is listening.