CB Online Shopping Vestiaire Collective Refusal to refund

Vestiaire Collective review: Refusal to refund

omaley of DUBLIN, IE

Aug 19, 2023 2:41 pm EDT

Verified customer

Featured review

HELLO,

I HAVE NOW COUNTED 50 EMAILS SINCE JULY 21ST REGARDING THIS ISSUE!

This is an indication of appalling customer service at the very least and incompetence and lack of professionalism at worst.

I cancelled the order and sought refund as soon as VC failed to deliver on time.

VC continued to try to deliver. I now know, from the Seller, that the issue was your incorrect form from the staRT, not her incompetence.

VC emailed me explicitly saying ""Waiting to be shipped by the seller

The seller has until July 28, 2023 to ship the item. If they do not ship within that time, the order will be automatically cancelled and a full refund issued."

This was AFTER your delivery date was missed.

When it was finally delivered, 28 days after payment, I again requested return and refund.

The item is STILL not listed as delivered, therefore I cannot action Report an Issue or any other action!

I keep getting generic responses from VC which seem to pay no attention to content of emails or evidence clearly presented.

If VC told me, in writing, that If they do not ship within that time, the order will be automatically cancelled and a full refund issued."

Can you explain why VC are not following own explicit policy above ?

IMPOSSIBLE TO get a response please from a senior competent professional who has some concept of the legal framework relating to retail consumerism

Desired outcome: REFUND

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Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

Vestiaire Collective - Scam! My handbag was stolen! 10

Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Faulty St. Agni Sandles

Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

Vestiaire Collective - Multiple dresses/ jacket/ coat

Vestiaire Collective - Customer Service

Vestiaire Collective - Duty/taxes

View all Vestiaire Collective reviews and complaints

Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
+1 (855) 842-1822

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United States

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+33 176 494 848

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14%
Confidence score

International

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United Kingdom

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Finland

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45%
Confidence score

France

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+49 322 2109 1915

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Germany

+39 848 124 101
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33%
Confidence score

Italy

+34 902 882 124
+34 902 882 124

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Spain

+46 852 500 640
+46 852 500 640

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100%
Confidence score

Sweden

+34 971 57 65 24
+34 971 57 65 24

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More phone numbers

Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

More emails

Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

Vestiaire Collective social media
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Nov 20, 2024