CB Online Shopping Vestiaire Collective Seller services - Item #24650919

Vestiaire Collective review: Seller services - Item #24650919

Marianne_M of London, GB

Dec 20, 2023 5:42 am EST

Verified customer

Featured review

I listed a ring on Vestiaire for sale. This was a gift from my parents 20 years ago.

The ring was listed as size 51. On receipt, the buyer requested to cancel the sale, as he was expecting the ring to be size 52. Unfortunately, he did not read the listing properly as the size was clearly stated in the 'details' section of the listing.

Despite this, Vestiaire allowed him to cancel the sale, giving me no proof of the sizing being incorrect.

The item was sent back to me and then held by DHL with a customs charge of £250, which I had to refuse as I can't afford to pay this.

I have sent several messages to customer service, but it seems that the staff there are not reading the case fully as they simply keep telling me to re-list the item.

I left a review on trust pilot and the response said that they would get back to me about the customs charge - but they never did.

The dispute has not been properly looked into and as a result I have now lost both my precious ring and the sale fee. I have had to take time off work due to the stress.

Claimed loss: £800

Desired outcome: Pay me the seller fee promised plus a day's work.

Confidential Information Hidden: This section contains confidential information visible to verified Vestiaire Collective representatives only. If you are affiliated with Vestiaire Collective, please claim your business to access these details.

0 comments

Add a comment

Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

Vestiaire Collective - Scam! My handbag was stolen! 10

Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Faulty St. Agni Sandles

Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

Vestiaire Collective - Multiple dresses/ jacket/ coat

Vestiaire Collective - Customer Service

Vestiaire Collective - Duty/taxes

View all Vestiaire Collective reviews and complaints

Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
+1 (855) 842-1822

Click up if you have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number

United States

+33 176 494 848
+33 176 494 848

Click up if you have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number 37 37 users reported that they have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number 28 28 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number

14%
Confidence score

International

+44 844 581 5554
+44 844 581 5554

Click up if you have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 29 29 users reported that they have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 31 31 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number

United Kingdom

+358 942 450 126
+358 942 450 126

Click up if you have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number

Finland

+33 970 253 737
+33 970 253 737

Click up if you have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number 8 8 users reported that they have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number 3 3 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number

45%
Confidence score

France

+49 322 2109 1915
+49 322 2109 1915

Click up if you have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number

Germany

+39 848 124 101
+39 848 124 101

Click up if you have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number 2 2 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number

33%
Confidence score

Italy

+34 902 882 124
+34 902 882 124

Click up if you have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number

Spain

+46 852 500 640
+46 852 500 640

Click up if you have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number

100%
Confidence score

Sweden

+34 971 57 65 24
+34 971 57 65 24

Click up if you have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number

More phone numbers

Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

More emails

Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

Vestiaire Collective social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024