Victoria's Secret
Reviews and Complaints

The oderes are wrong and old slippers were sent this time instead of body butters. The underwear were not shipped and they let the order sit in the snow when multiple times I have told them this area is bad and requested signature confirmation. They used to have quality merchandise when I was a child not it is all garbage and overpriced. The holidays were bad I had purchased many shirts at full price and the people who recieved them as gifts coulod not even exchange them this is not acceptable business practices they fall short k mart has better bras then vs these days its sad but true.

Victoria secret has the most invasive store experiences/policy. You are continually harassed for your zip code or email address even after you indicate you don't want to. AND I seriously oppose the return policy that they require an ID proof, even when you have a receipt. This is clearly a violation of my privacy and can lead tol identify theft. I had a huge debate with the clerk that she wouldn't let me return my item, with receipt if I didn't show her my driver's license. I refused to. I WILL BOYCOTT VICOTORIA SECRET from NOW ON AND I SUGGEST YOU DO SO ALSO No other retail chain requires this, if you have your original receipt.

I have pictures that are too big to upload here, video, and/or video, in some cases both, of every “incident” of this too-bizarre-to-believe nightmare except for one: what the customer service reps have told me. If those calls are recorded, then there is 100% proof, although I highly doubt they would even give it a second thought. But if I can prove everything else as fact VS, the why lie about the crap service your customer service reps. I do realize my story will sound exaggerated or even fake so if you’d like to see some pics, just email me and my new email addy:

Facts: Ten out of the twenty-two items I ordered, minus one sweater backordered, were lost in shipping (My opinion: items were lost due to a box poorly-taped box, too heavy for the small amount of tape). There was a hole large enough for items to fall out during transport and there was barely any tape left holding the shoddy box together. There are only two strips going across the top of a large, heavy box! I have pics of the box before it ever left the PO. The USPS employee is my witness to how the box arrived and how many items were missing. It was humiliating to be put on the phone with men at three post offices to describe a few missing products. I know the postmaster hated his job on this day. But I had never received a damaged package before so I followed the postmaster’s lead in talking to the other post offices and (although not turned in) I filled out a claim form that was to be turned in 3 days later. By then, the other post offices would have found any items, if they had them. It’s an endearing thought that my postmaster and several people from town, know that I wear the level 5, souped-up, double-padded-triple-uplift Miraculous bra. And one in the new lovely shade called “blue feathers.” It was humiliating!

Anyway, three days later, nothing shows up at the post offices, so I had to call VS to ask a question that needed to be filled out on my claim form. Thank you, God for ending my misery when she told me all missing items would be shipped (except for one pair of jeans now backordered) and she even gave me a $10 gift certificate for enduring the lingerie party at my local post office with strangers. I hate that I need to go there to still ship back 3 pair of jeans that were too big!

Thanks to two-day shipping, I quickly had my replacement order (I have pics of order summary from this order, as well and also my order history from my online VS acct). What were the chances that it was messed up again? Apparently, it was 100% because it was STILL wrong. Again, summing it up, I was sent a worthless, duplicate pair that I’d already received but two were still missing. Also, upon realizing that the jeans that ended up on back order, I needed to call anyway to cancel that order because they would probably be too big, as well. Well, when I called to cancel the back ordered jeans, she said I have nothing backordered. This woman was the most hateful employee I have ever dealt with in my life and she essentially called me a liar regarding these jeans on backorder - she was not gonna hear of a jean refund and she changed the conversation to my sweater. She continued to argue with me over this sweater and then told me it wasn’t even for sale anymore! I look the next day, it was still for sale! I finally put it very bluntly to her told her that I was holding the order summary in my hand, that I could send a copy of to her to prove that it said it was on back order, to be shipped 11/27 and I am either owed the sweater or a refund. So, she sarcastically told me she’d refund my account. I had to do it: I then asked what about the money for the jeans. To top all I’d heard thus far, she told me I was emailed a gift certificate for the refund of the jeans. It was only a $10 gift certificate that VS had emailed me only a week prior, as a supposed apology/sorry for your trouble on the last order! She was not going to bend until I finally sarcastically asked her “Do you mean to tell me that I am only getting a $10 refund for a pair of jeans that I paid $29.50 for?” It FINALLY sunk in this woman’s brain that I can prove everything she is calling me a liar over, and she reluctantly agreed to give me a refund, along with the sweater, back to my debit card; a total of $68.50 and that’s not even counting the panties that were $10 each that I have still never received! I hope your happy Victoria’s Secret management because that hateful woman, and the shoddy service I’d received thus far, finally wore me down! I didn’t even have enough fight left in me to bring then up. That was 3 days ago. Finally today, a credit from VS shows up in my online checking from VS; They have apparently lost their minds because I was only refunded $10.60! What is going on? It’s like that movie Groundhog Day-Victoria’s Secret Style. This craziness just keeps happening!

So, in case you lost track, that’s four items I paid for that I paid for and have never received, totaling $68.50 for the jeans and sweater + $20 for the 2-pair of panties totaling $88.50. Where they came up with the $10.60 refund amount, I have no idea and I doubt they do either. And I even have a pic, showing the refund on my computer screen from my bank! How can I ever explain all this to another customer employee and not have her calling me a liar, as well? Because that hateful woman told me that neither the sweater or the jeans were even on back order- I was a liar! Well guess what VS? I have pics? I guess I’ll need to figure how to email a higher-up and try to explain all this mess and send the pics along with it. Any ideas? I hate that place now. I really, really do. I have never been called a liar anywhere I have done business in my 30-some years!
(Anyone and everyone has my permission to reproduce this complaint online, if interested.)

I have pictures that are too big to upload here, video, and/or video, in some cases both, of every “incident” of this too-bizarre-to-believe nightmare except for one: what the customer service reps have told me. If those calls are recorded, then there is 100% proof, although I highly doubt they would even give it a second thought. But if I can prove everything else as fact VS, the why lie about the crap service your customer service reps. I do realize my story will sound exaggerated or even fake so if you’d like to see some pics, just email me and my new email addy:

Facts: Ten out of the twenty-two items I ordered, minus one sweater backordered, were lost in shipping (My opinion: items were lost due to a box poorly-taped box, too heavy for the small amount of tape). There was a hole large enough for items to fall out during transport and there was barely any tape left holding the shoddy box together. There are only two strips going across the top of a large, heavy box! I have pics of the box before it ever left the PO. The USPS employee is my witness to how the box arrived and how many items were missing. It was humiliating to be put on the phone with men at three post offices to describe a few missing products. I know the postmaster hated his job on this day. But I had never received a damaged package before so I followed the postmaster’s lead in talking to the other post offices and (although not turned in) I filled out a claim form that was to be turned in 3 days later. By then, the other post offices would have found any items, if they had them. It’s an endearing thought that my postmaster and several people from town, know that I wear the level 5, souped-up, double-padded-triple-uplift Miraculous bra. And one in the new lovely shade called “blue feathers.” It was humiliating!

Anyway, three days later, nothing shows up at the post offices, so I had to call VS to ask a question that needed to be filled out on my claim form. Thank you, God for ending my misery when she told me all missing items would be shipped (except for one pair of jeans now backordered) and she even gave me a $10 gift certificate for enduring the lingerie party at my local post office with strangers. I hate that I need to go there to still ship back 3 pair of jeans that were too big!

Thanks to two-day shipping, I quickly had my replacement order (I have pics of order summary from this order, as well and also my order history from my online VS acct). What were the chances that it was messed up again? Apparently, it was 100% because it was STILL wrong. Again, summing it up, I was sent a worthless, duplicate pair that I’d already received but two were still missing. Also, upon realizing that the jeans that ended up on back order, I needed to call anyway to cancel that order because they would probably be too big, as well. Well, when I called to cancel the back ordered jeans, she said I have nothing backordered. This woman was the most hateful employee I have ever dealt with in my life and she essentially called me a liar regarding these jeans on backorder - she was not gonna hear of a jean refund and she changed the conversation to my sweater. She continued to argue with me over this sweater and then told me it wasn’t even for sale anymore! I look the next day, it was still for sale! I finally put it very bluntly to her told her that I was holding the order summary in my hand, that I could send a copy of to her to prove that it said it was on back order, to be shipped 11/27 and I am either owed the sweater or a refund. So, she sarcastically told me she’d refund my account. I had to do it: I then asked what about the money for the jeans. To top all I’d heard thus far, she told me I was emailed a gift certificate for the refund of the jeans. It was only a $10 gift certificate that VS had emailed me only a week prior, as a supposed apology/sorry for your trouble on the last order! She was not going to bend until I finally sarcastically asked her “Do you mean to tell me that I am only getting a $10 refund for a pair of jeans that I paid $29.50 for?” It FINALLY sunk in this woman’s brain that I can prove everything she is calling me a liar over, and she reluctantly agreed to give me a refund, along with the sweater, back to my debit card; a total of $68.50 and that’s not even counting the panties that were $10 each that I have still never received! I hope your happy Victoria’s Secret management because that hateful woman, and the shoddy service I’d received thus far, finally wore me down! I didn’t even have enough fight left in me to bring then up. That was 3 days ago. Finally today, a credit from VS shows up in my online checking from VS; They have apparently lost their minds because I was only refunded $10.60! What is going on? It’s like that movie Groundhog Day-Victoria’s Secret Style. This craziness just keeps happening!

So, in case you lost track, that’s four items I paid for that I paid for and have never received, totaling $68.50 for the jeans and sweater + $20 for the 2-pair of panties totaling $88.50. Where they came up with the $10.60 refund amount, I have no idea and I doubt they do either. And I even have a pic, showing the refund on my computer screen from my bank! How can I ever explain all this to another customer employee and not have her calling me a liar, as well? Because that hateful woman told me that neither the sweater or the jeans were even on back order- I was a liar! Well guess what VS? I have pics? I guess I’ll need to figure how to email a higher-up and try to explain all this mess and send the pics along with it. Any ideas? I hate that place now. I really, really do. I have never been called a liar anywhere I have done business in my 30-some years!

I decided to get a Victoria's Secret credit card a few months ago and have only used it one time. Right after receiving my first statement in the mail, I sent back a check that paid off this balance entirely. This morning I received a call from an extremely rude and unprofessional employee of World Financial Network Bank, who claimed I owed $25 for a late fee + $35-ish as an additional fine for the original late fee.. These errors total up to about 1/5 of my original payment, and I would have obviously paid a measly $25 fine if I had been in the wrong OR if it had even been on my statement in the first place. Also, I never received anything through the mail or e-mail notifying me of this error THEY had made and expected me to pay for. Not surprisingly, I could hardly understand 4 out of the 6 customer service reps I spoke with. One in particular, "Rob", attempted to give me the run around, but it was blatantly obvious that he had little to no knowledge or understanding of what he was even saying to me. Even funnier was when he told me that he would go ahead and schedule me for an in-store payment (today) so that "my credit wouldn't be damaged for more than 2 years." I know.. I am still laughing at his ignorance. When I asked him for his reference number and for the phone number and ext. I could reach him or one of his coworkers on, he couldn't give it to me, saying my call would be "sent to the rejected box." Right. I told him his inability to establish even the smallest morsel of credibility was making me very uneasy, and then asked if this was really just some some kid prank calling me from a phone booth. His response? ..something along the lines of, "I don't understand, mamn. This call is a real one, I assure you." 3 hours and 4 long phone calls later I've concluded that the intellectual capacity and overall level of customer service exhibited by WFNNB's employees doesn't differ much from Rob. I am canceling my card immediately and they will not be seeing a penny of my money.

I ordered 4 bathing suits for summer and ended up keeping only one due to personal style preference. As stated on their return policy they do not refund original shipping charges. Had I realized this BEFORE placing the order I would have used a free shipping code rather than a money off offer. After deciding to keep just one of the four bathing suits I now find myself paying $30 for shipping making my bathing suit $97 vs. just $67. Seems pretty expensive... Next time I think I'll go to a store in the mall and avoid all the shipping charges.

I've never really had a bad experience at Victoria Secret staff is always pleasant. Back in 2005 I had a tumor removed from my right side below my underarm and was left with a scar that makes it hard for me to find a bra. I've bought seemless bras but haven't found any that are comfy. Anyways about two or so weeks ago I walked into Baybrooks Mall Victoria Secret and was approached my a salesperson who asked if she could help me with anything. I informed her of my problems with bras and she told me she had the perfect bra. At first I hesitated but when I tried on this Incredible bra I was sold and immediately bought some. I was so excited because this bra was not even out as soon as I got home I put it on I told my sisters and mom about and how wonderful it was. I wore it for about two days and then noticed that the seem on the side was coming undone so I decided to take it off I then went on to use the other one that I had bought and had no problems with that one. I then decided to go into Victoria Secret and asked if there was anything that could be done about my bra. I told the cashier the problem and she went ahead and called the manager. I took one look at the manager and saw the way he looked at me I knew there was gonna be a bit of problem. I went ahead and let him know what the problem was with the bra and before I could finish he inturrupted and asked If I was aware of the return policy and that ones something leaves the storeand is worn it's not there problem. I spoke right up and said first of all I understand the return policy but with what I paid for this bra I didn't expect it to start falling apart two days after wearing it. I explained that I had no problems with the other bras just this one he then gave me I dumb look and said that he would let me get another just this one time and if I wanted I could wear around the store and see if that works which is the dumbest thing he could've said. I went ahead and exchanged my bra and left the store so upset I vowed never to return just because of this person.

I just had the worst experience in my life.
I am a very good customer of Victoria's secret, the famous underwear and clothing company. I always purchase at least twice a year, even if I do not reside in the US (I live in Australia) I always pay a ridiculous price for shipping... Anyway, I make my purchase a few weeks back in sales! I was so happy I bought for more than 500 dollars, yeah I loved VS... I usually get my parcel about a week after they charge me but this time I keep waiting even if they did not wait two days to charge me ($520 + $20 banking fees)... After three weeks (time expected for deliveries on their website), I decide to ask them what is going on. They reply with a automatic response, that I should wait 5 more days. I wait then I reply that im still waiting. They ask me for one more week. I was really upset, I had been charged a month ago... Still after a month and a week I ask them what is going on, because I paid $70 just for the shipping! scandalous! They reply that BWW or whatever their carrier is, do not provide a tracking number! For the price I pay? Even the smallest local shop in china would charge me $10 for that. They just reply with one of their beloved automatic responses: would you like a refund or would you like a replacement? WHAT? On a friend's advice, I replied that it was not my problem, that we made a legal agreement when I purchased (I lost my time, energy, and money because for a month and a half I could have done with this cash flow) and that I wanted my items because they had charged me! I was waiting for them to fulfil their promise and it wasnt a coincidence I had purchased on sale! I could not get what I want again... The last email they sent me what something like... We are processing your refund please allow a couple of days to see it... I cant believe it

First I had the WORST experience of my life.
Second, I had never been treated so poorly with automatic messages and people ignoring totally my request and the fact that I was saying clearly: I DO NOT want a refund.
Third and I think the worst of all...
I had actually lost money in this terrible situation: The fee my bank charged me to transfer them the money... GONE, no one is going to refund me that, it not much $20, but it just means something to me, as I was disappointed on every level added to the fact that I no underwear, I also had lost money.

I HATE VICTORIA SECRET NOW>
I USED TO BE A VERY GOOD CUSTOMER>
THEY DO CUTE BRAS, BUT REALLY, THEY SHOULD REALISE THAT WE, WE ARE WHAT MAKE THEM.

I had my first experience with Victoria's secret two days ago. I have never purchased any bras from your company before and I was excited to finally have a 'great' bra. After picking out two bra's (that were the same brand, size, but different color) I immediately went home and put my brand new VS bra on. It fit like a dream, aside from the loose straps I had my husband tighten for me. As he was tightening them he told me to remove the bra because one strap was being held my a thin piece of fabric. Disappointed, I removed the bra. We examined it and found a very weird long piece of hair inside the cup of the bra... it was far too long to be mine, this grossed me out, completely. I simply said I would take the bra back and exchange it for the exact same one. When I arrived at the VS at the st. claire mall in fairview heights, I told the cashier the problem. She said that is weird... and called over the manager, I presume. This said manager asked me all sorts of questions, explaining my SIZE was probably the reason the bra's strap broke. She said this in front of about 5 people behind me, and my husband. She told me that I should get measured. I said I was fine, knowing that the bra fit perfectly and it was very comfortable in my head. She then said 'well, if you get another bra and the same thing happens you wont be able to return this one. as you can see it was stretched out.' How embarressing is that? I never felt so humiliated and belittled in all my life. My husband knowing I was probably mortified asked if she could explain the odd, very long hair in the bras cup. She asked us like we were idiots if we noticed the hair when we got the bra... Obviously not, since I was more concerned with the size of the bra. I absolutely thought what she did and how she treated this situation was horrible. She had no right to make any comments about my size. I got my new bra and I wore it all day and night to test her theory. The fabric holding the strap didn't stretch one bit, and I honestly wanted to go to that store to show her. I can assure you that my first and last experience with your company was a poor one. You should teach your associates to not act like they are above the customers. I felt like Julia roberts in pretty woman. I know I will never recommend your store to any of my plus-size friends, for they may too get belittled for being bigger.

Since I could afford to purchase bras from Victoria Secret, I have used this line. My luck with strapless bra has not been very favorable. Due to bilateral shoulder rotator cuff repair, I require strapless bras more than usual. Yesterday, I made time to go to the store in the area to purchase the last strapless bra advertised. It was on a Friday at 7:30 PM, originally I could not find someone to help me. It was busy, I looked around, knew my size, obtained 2 bras. At this time one of the emloyees asked me if I required some help. I answered my previously described story and she proceeded to tell me that I wasn't hand washing the bras. I explained I treat all my bras which are all Victoria Secret in the same way and have no problem with the strapped. I just wanted her opinion on the new or even statistics. This employee was just so rude and treated me as if I didn't know what I was talking about or even making this up. I don't really know what was going on. I proceeded to express my discomfort with the way she treated me and that I would appreciate talking to her suppervisor. She then proseeded to tell me she was the supervisor on that evening. I hve used and will continue to use and to refer people to the product of Victoria Secret; however, I do not appreciate the customer service. Somehting needs to change!

Never again will I shop vs! My letter to customer service:

Dear customer service,

This letter is to inform you of my complete dissatisfaction of my catalog order with victoria's secret, the rude phone call with jasmine from the bank service that handles victoria's secret credit card services on 5/10/10 (Which I understand is not victoria's secret), however they do business for you, and last but no least the amount I have due from keeping zero items, and how I have to calculate this on my own.

1.) I have shredded my victoria's secret credit card, and will ban all victoria's secret stores and merchandise. I will not be treated as I have been when I spend my money! I will inform all friends and relatives of my horrible experience so they can avoid this entirely.

2.) I recently purchase multiple items (Nearly $500 purchase) and realized once they arrived squished, wrinkled and not as pictured, I returned everything, and was unbelievably disappointed with the quality of fabric, cut, and overall appearance of merchandise received. Overstock.com sends their clothing in a box, on hangers, and it is a pleasure to shop online thru them and as i've found other companies who put more care into their shipping.

3.) your return policy is ludicrous! I understand the $5.99 return fee, but I owe a total of $51.46 for returning everything. For more information on my account see these two order numbers:
Xxxxxxxxxxx $296.86, return order number xxxxxxxxxxx $268.94 amount returned
Xxxxxxxxxxx $133.89, return order number xxxxxxxxxxx $110.35 amount returned

Other companies such as overstock.com do not rip their customers off. They have amazing return rates, and everything ships for $2.95. Never again will I ever be treated the way victoria's secret treats their customers! Shame on victoria's secret!

4.) I called the number on the back of my victoria's secret credit card, and jasmine was incredibly rude! Her tone is with entitlement, rudeness, and no patience for a customer. She asked me to verify my phone number, and when I gave her my home and cell phone number she had no record of either. I have no other numbers to give her and she snapped at me for a phone number. Who the heck is jasmine?! And why is she employed? She has no personal/people skills and should learn to communicate with others before barking at a customer that only wants to verify the complete balance due. She offered to transfer me after I gave her my phone number once again. She was rude when telling me my balance due of $430.75 is late after 5/20/10, I have 10 days to pay it! I am not late and she is treating me like I am late on my payment! Never again. Victoria's secret and it's affiliates have lost my business forever.
When I asked for jasmine's name and if she had a badge number, I told her to transfer me as she said she would, she rudely replied she wouldn't help me with that now since I have so much time on my hands she would give me a phone number to call. I hung up once I heard that, I don't deserve to be spoken to like that. Ever.

5.) I calculated from the amounts returned on my own, because no one had that information on their system. However I received emails from vs with confirmation these amounts were returned.

In conclusion, I am sending the full amount due of $51.46 for which I have nothing material in my hands for. I've shredded my vs credit card, and will never shop vs, or accept a gift from vs again.

Unbelievable. Crooks!

And yes, I have so much time on my hands to let your company know it's non-acceptable practices.

Jennifer howard
No longer a vs shopper

April 1-30 2010 Secret Reward Card promotion at Victoria's Secret--Online

I pooled my Secret Reward Card promotion cards with friends to give to one who is graduating..surprised her daily with e-card attacks! and they cancelled all of the orders (which were placed throughout april, not just towards the end of the program. Would have given them plenty of time to notify US and the recipient. They did neither) and are saying that now that the program is over we can't use them. 1) the card doesn't say "e-gift cards" or "e-cards" aren't valid, it only mentions "gift cards"..we thought, honestly, this was ok since e-cards come with a BIG restriction--can't be used in stores, online ONLY 2) they accepted our orders, just making it reinforce the fact that we thought it was cool and 3) never got word that they would cancel--in fact, she not only received them, but activated all of them! VS went back and took all $270!

What a waste of a)money at the VS stores to get these--really did work as an incentive b) time spent doing this..and talking to them on the phone c)energy.

nothing got resolved. and, to make matters worse--some of us got reward cards that people were not going to use from a website (where she was giving it out to the first person--us)thinking it was ok since they hadn't been used. Wrong. Turns out they had been and it just made things look that much worse for us! It's ok to give your card away, but we didn't realize it would EVEN allow multiple orders with the card to go through, so we thought it would be first-come, first-serve. Every card we had through our purchases were totally valid.

This has been the worst experience and I am totally filing a BBB complaint. Better to have it down than not.

Just a quick update on one of my previous posts regarding a visual supervisor at Victoria Secret of Houston Galleria by the name of Victor. I feel it's only fair to elaborate my situation further in detail especially after countless warnings from other employees that he's "different".

I no longer work for this great company but still occasionally chat with current workers at the gym or other social gatherings. An overall friendly bunch without drama or personality differences.

But there was a particular character that stood out as a problem to everyone else including myself. To begin, if you ever pondered aimlessly at times till no end about the existence of mass genocides, you'll wonder no more when you come across VICTOR at the Houston Galleria. Believe me, you'll thank him generously for satisfying your inquisitive nature.

He is supposedly the visual supervisor of Victoria Secret at Houston Galleria and a "visual" is somewhat accurate. Let me kindly summarize his physical attributes so other employees or shoppers can stay far away. He dyes his hair completely metallic blue and spikes it up like Sonic the Hedgehog of Sega Genesis. That shade of blue matches his blue eye shadow and mascara quite well. Paired with a lovely set of earrings and sporting black nail polish, this guy will even make RuPaul jealous!

When Victor arrives at "late night" after hours to provide assistance in sizing panties, he shows up drunk or under the influence of something unidentified while completely disregarding our dress code and proudly fashions his best heroin addict look-alike appearance by wearing stained jeans, dirty flip flops and a off colored white tee consisting of yellow residue. Our dress code is all black by the way.

Did I forget to mention he's around 45 years old and has severe acne scarring on his face that puts a blood orange to shame? No wonder he's always consistently caked in make up.

Not polite to judge on looks, correct? Get this. On Christmas Eve on 09, he gives me an attitude and violently goes off on me for not sizing properly on a particular table display. The table appeared as if it was already sized by someone else because it didn't appeared very messy so I made a minor error in judgment by not double checking. Turns out it wasn't sized and I took the heat.

Victor goes, "WERE YOU PROPERLY TRAINED AT ALL? I DON'T UNDERSTAND HOW YOU CAN BE HERE EVERY SINGLE NIGHT FOR THE PAST MONTH AND NOT GET THIS RIGHT!"

Damn. Really? I responded by saying not to worry and I'll come back and finish this properly. He goes, "No, I want you to stand right here and watch me DO IT!" I guess being high or stoned prevented him from realizing how close he was to loosing his front teeth.

Please exercise great caution when visiting that store if Victor is nearby. If he was THAT friendly to employees on Christmas Eve, I hate to see how friendly he is to customers throughout the rest of the year.

February 3, 2010
In November (2009), I purchased two nightgowns at your store in Eugene, Oregon for $40 with my Victoria’s Secret credit card. The clerk had to call to get my account number so that I could charge the items because I didn’t have my credit card with me.
When I hadn’t received the bill the next month, I called customer service to find out why. The customer service representative wasn’t much help. She stated that my bill came via email. Since I hadn’t received it via email or any other way, I asked her for my account number so that I could pay it on the Victoria’s Secret website. She stated that she couldn’t give me the number over the phone but I could make a payment on the phone for an additional fee of $10. I didn’t want to pay the additional fee, especially because the balance of the account was only $40. Unhappy with the outcome of this conversation, I asked her to have her supervisor contact me. All I needed was an account number or a bill with the account number on it so that I could make my payment. The supervisor never called me.
My life is fairly busy. I’m a full-time student, I work part-time, and I’m a mother of three teens. I forgot about my bill. Last Saturday (January 30), their collections department contacted me by phone to let me know my account was past due. I tried to explain to her what had happened and that I needed my account number to rectify the situation. The only assistance she had to offer me was to charge me additional fees so that I could pay the payment online. I asked to speak with her supervisor in an effort to get this problem resolved but that didn’t do me any good. I tried to explain the situation to the supervisor and she told me she wasn’t going to debate who I spoke with or anything else with me. I asked to speak with her manager and she told me she could not guarantee he would return my call. My response to that was not good. I was livid at this point. You can’t guarantee your manager will return a customer’s call? Are you kidding? She hung up on me.
Because I never received a bill and my account number wasn’t available to me over the phone, I think Victoria’s Secret could have made some kind of effort to help me with this situation without charging me more money (maybe they could have sent me another bill when I called the first time to tell them I hadn’t received one). Instead, I paid their company $82 for a $40 purchase.
My credit history proves that I am a responsible debtor. Before this incident my FICO score was 761. This is because I take my credit score very seriously. Until this, I hadn’t had a late payment in over 10 years.
When I wrote to request they remove the 30 day late mark from my credit report, they DECLINED stating it wasn’t their fault.

Yesterday, after countless searches for the perfect swimsuit, I setteled on one at VS after being pretty much talked into getting it from the sales rep. She claimed that it was the last one and it was my size since an XS was similar to a 34B and they werent going to be getting any more in so I bought it, not knowing that the top was $42.00 after I checked out. The swimsuit top didnt fit, surprise surprise. And of course I took the tag off since they always put it in an awkward spot in the armpit, making it nearly imposible to try on properly. So I went to return it today and the sales rep wouldn't take it back because the tags werent connected to the swim top! I had the receipt and tags but apparently they need to be connected. Such bull. They wouldnt exchange it or even give me store credit so now im stuck with this worthless $42.00 swim top that doesnt effing fit. THANKS A BUNCH VS, SUCK IT!

Being a faithful consumer of Victoria's Secret, I felt it was a great place to work over the Christmas Holidays of 09 at the Houston Galleria. To be perfectly honest, this was probably the best place I've ever worked because the employees not only collaborated as co-workers but as close friends. It was a absolute pleasure being selected among such a professional team.

Unfortunately, at the Houston Galleria, there seems to be a pretty big SECRET with the visual supervisor by the name of Victor. I inquired about him once due to his unique appearance and every single employee responds by saying, "Stay away from that guy."

I'll explain why after I provide you a brief description of what this character looks like. First of all, the dress code is all black by the way for both male and female employees. If your disgusted easily, you might want to discontinue reading.

This skinny male around 40 years of age with a horrendous attitude shouldn't be too hard to miss. He is about 5'4 and fashions black nail polish, earrings, eyeshadow, bad acne scars and dyes his spiky hair metallic blue. To make matters worse, Sonic the Hedgehog always comes to work wearing a white T-shirt, dirty blue jeans and flip flop sandals.

When I first laid eyes upon this guy after store hours, I thought some cross-dressing crackhead got himself locked in because we're already closed. Upon discovering that he was the "visual" supervisor, I naturally concluded he was either attending a costume party later or he simply got jumped by a group of drunken clowns who apparently whooped him with their make-up kits.

Let's make this long story short. On Christmas Eve around 11:25pm,
I was working on a table display in the lace area near the front entrance and made a minor error in judgment assuming each article of clothing was already properly sized from largest to smallest. The entire display before I arrived didn't appear very messy so I naturally concluded that the employee working on it earlier had already sized them. I also fanned the panties out because I saw other nearby displays were completed under similar standards.

Victor later paused at the table and demanded who was responsible. I approached him to answer and asked, "Is everything all right?"

He replies, "These panties aren't supposed to be fanned out. Were you properly trained at all?" As he was digging through them to further inspect the quality of my work, he raised his voice with an attitude and said, "These aren't even sized properly! You know what?! I DON'T UNDERSTAND HOW YOU CAN BE HERE EVERY SINGLE NIGHT FOR THE PAST MONTH AND NOT GET THIS RIGHT!"

I knew had I not distant myself from his tirade, I was going to retaliate and things would've got ugly. Trying to excuse myself, I said, "I'll come back to this later and take care of it. Don't worry about it."

He then barks back and says, "NO, I want you to stand right THERE and watch me do it. Make sure you get this right."

At that point, something erupted inside of me and I almost allowed my fist to connect with his face. The ONLY thing that held me back was the simple thought of all the friendly staff that granted me this generous opportunity to work over the Christmas Holidays. Their love, support, understanding and professionalism prevented me from going to jail that night. The respect I had for my employers was too much to jeopardize. I couldn't betray their trust over some cartoon character with an attitude.

Had it been Sveta, Michelle, Jessica or any other supervisor, things would never had been blown so out of proportion that nearly escalated into a fight.

If these angels felt that a particular table needs a little more attention, this is precisely how they would've approached me.
"Hey buddy, if you have time, could you please do me a quick favor and double check if this table is properly sized? Thanks." I would've been on that table immediately without hesitation. Problem solved.

Ultimately, there's just a classy way of conducting employees and it just makes me ill to think an incident of this nature could actually occur ON Christmas Eve of all time and places.

As I later shared this story with other employees later that evening, not to my surprise, they all told me to avoid him like the plague. Victor is actually very infamous among the staff and known for his notorious people skills.

So for any consumer who is brave and courageous enough to venture in Victoria's Secret at the Houston Galleria, make sure you avoid this guy at all cost. If you or friends have any questions or concerns about products, seek anyone else to assist you besides Victor.

I'm actually quite intimidated to return as a consumer myself. Hope my story helps. Please be careful!

My daughter and I bought well over $500.00 worth of bras and lingerie at Victorias Secret just prior to the Christmas Holidays this past 2009 Season. My daughter wore two of her Dream Angel Bras (3x) and the underwire began to protrude through both of her two bras ($48.00. each) I had purchased another type of Bra there at Victoria Secrets (Intimacy Bras). Before I could even wear the bra, the metal clasp on the back broke. I attempted to take the bras back to the store this evening and was told by the sales manager at the store that if the bras were not hand-washed, then they would not be able to help me. Was told that ALL of their bras have to be hand-washed. I told the sales clerk that I never hand washed any of my other Victoria Secret bras and they ignored me and told me they could not help me. I am totally disgusted with this store -- to pay such a premium price for these bras and for them not to last more than 2-3 wearings. I would not suggest spending ANY more money on bras there -- to top that off -- worst customer service I've ever experienced in my life.

Those work for victoria's secret online shop are so arrogant and likes to confusing people as every single time i called they with queries they have a different answer to that. and they totally do not care about the customers and enjoys to make us run around, well that is at least my experience with them.

i placed an order with them and there were some misunderstandings abt the billing address, they straight away decided to cancel the order, though everytime i contacted they i got a different answer, one minute they said the order is cancelled the next i have to do this and that to speed up processing my order and then after i make several international calls they decided i hv to contact my credit card company to get the payment approved, and when i called my credit card company they said there is no problems at all, so i contacted VS again, and they told me my order can not be processed anyway and this is all my fault nothing to do with them

anyway, as a indivudual oversea customer i cant do anything against them

and am just shocked is this how americans do business or its just VS does not care about the customers as they are a big brand?

Women flock to this place for the ultimate cleavage and "sales."
I have spent hundreds and hundreds of dollars here because of one good bra and one decent pair of underwear. I have tons of VS bras and each one has something go wrong. I wear the correct size, I handwash my bras and a $60 bra is an investment as far as I'm concerned.
Underwires have come out at the worst times and made me bleed after less than a dozen times wearing them (pink bra). I just bought the T-shirt bra and after 3 SHORT uses the strap in front ripped. The VS push-up is totally useless to me after 15 wears. The fabric where the straps and clasps are sewn in ripped off completely. The Very Sexy straps come undone constantly and the underwires came out as well. The BioFit has been the only decent bra, but for $50 it should also be perfect. The straps never stay put. So I am out in public and they fall off of my shoulders and I constantly have to fix them. However, the material doesn't snag as much as others and they're cute and comfortable. The way it wraps around in back doesn't make me look like the Michelin man.
I bought a bra that had matching panties and found out the undies were over $17! But they were detailed with flowers sewn on the bra and panties, so I got them because I had a gift card anyway. Immediately after I wore them the thread started coming out and there went the flowers. Now it was just an ugly bra.
The embellishments attached on the bras usually come off within a matter of days from purchase.
Not to mention, everytime I check out I have an issue with the sales people. They ring another more expensive bra for the commission or tell me to get the wrong panties that are on sale. My friend and I split the cost once because they had a BOGO sale and the cashier kept reading the totals wrong (ie. one hundred seventy-five when it was $100.75 - "dollars" and "cents" would've helped a LOT) and it wasn't on any screen. So we politely asked her to check again and she proceeded to treat us like idiots - taking out her calculator and raising her voice.

In my opinion, each bra should come with an OPTIONAL WARRANTY for an additional couple of dollars - amount to be determined by actual price of bra, and then adjusted by the number of complaints on that product! Maybe 10-15% of the price of the bra. I would be willing to pay that, and many of my friends agree!