Victoria's Secret
Reviews and Complaints

If you want tees, sweatshirts and sweatpants that will last for only a month, than the Victoria's Secret Pink clothing line sweats and t-shirts are for you. A few years ago, when the VS Pink line came out, I had one sweatshirt that I wore constantly for two years, and it finally started to pill and rip, so I bought a new one, and wow, did the quality go down. After a month the sweatshirt looked like I had it for a year. It shrunk, and I didn't put it in the dryer, it pilled, faded, and I was dissappointed. My friends have had the same issues with theirs. Especially the t-shirts, which pill after one WEAR, not even washed. It's horrible. Is there any way to regain that great quality they once had? Or are they so busy trying to be "trendy" to the point of putting "scribbles" to make it look like a kid got ahold of it, and heavy gemstones on their clothes that are not comfortable on the clothing at all? Consumers want quality, not quantity. It's almost like VS Pink is a sell-out now, they make so much of it that it's quality has gone way down.

about a year or two ago, i bought a whole slew of bras from victoria's secret. i walked in, the sales woman greeted me, i told her i needed some new bras, as my old ones were worn out and no longer fit properly. she fitted me right on the merchandise floor, in front of everyone, no sense of privacy whatsoever or any empathy or thought that this may go against my own personal sense of boundaries. i was already uncomfortable about a strange woman measuring me in an intimate area, as it was, and now i was really feeling red-faced. so, that finally done with, she told me my size was a 36 C. when i tried the bras on, they seemed to me to fit. they seemed skimpy, but to me, they looked that way on the models in the commercials and in the catalogs, as well. several days ago, i went shopping at macy's to get a clear strapped bra to wear with my halloween costume. i didn't return to victoria's secret for this need, because of the emparrassment i suffered during my last experience in their store, for one thing, plus, i didn't feel like spending fifty bucks on a bra i would only likely wear with this costume and possibly not get much use out of, outside of that. i bought the same 36 C i had been wearing for the past year or so, and was off to a halloween party. within an hour, i had a janet jacksonesque wardrobe malfunction, and the fabric holding the convertible strap in place had ripped. there was no way to even temporarily fix the problem at the party, so i had another famale party goer tuck the strap into the back of the costume. great, more embarrassment! that's the second time victoria's secret caused me embarrassement, now. a day or two later, i took the bra back to macy's for a refund or exchange. the woman told me i needed to wash the bra before taking it back, so i did that and brought it back again. the woman that helped me was wonderful. she looked at me and looked at the bra and helped me pick out the size she thought i needed. i hadn't looked at the size at this point, but noticed that the bra did fit very well. much better than my bras at home, and better than that of the one that broke. i began to get curious and looked at the size on the tag; i was beyond shocked. i was just beside myself. it was a DD! and the saleswoman said i could almost go to a DDD, depending on whether the brand i tried ran a little smaller.

wow, i had come to think of myself as a C for so long, that my perception is completely thrown off. when i look in the mirror, i still see that C cup i had been for so long, and when you're told by a so-called professional that you're a certain size, that's what you believe. i have spoken with several other women who have had the same problem with victoria's secret saleswomen measuring them incorrectly. the point of a bra is to get support for the breasts, so you don't wind up with a national geographic situation, and that is not what i was getting out of these ill-fitting garments. i'm way too young to end up like that yet. it's no wonder the stupid bra broke, that victoria's secret employee really screwed me over. i mean, it's like putting anna nicole smith in an A cup. that sales woman could scarcely have been more wrong. and now, lately, i've been having shooting breast pain, no doubt, due to the extreme difference in the size i wore, and the size i actually was. i am all about comfort, i don't squeeze my feet into ill-fitting shoes, for the sake of fashion. my health and comfort are more important to me than impressing a bunch of people i don't know anyway. so why would i have knowingly put myself in so much discomfort in regards to my lingerie? i considered that i have gained weight since i estimated the last time i really was a C, but i've recently lost weight, and apparently, that weight absolutely did not come from my chest area. and i seriously doubt my breasts have grown that much in adulthood. now i'm wondering how many other salespeople have misled me regarding my bra size. now, i do have the frame to support a larger breast, so back problems aren't an issue, and i'm pretty intelligent, so that would have been another clue to me that i was in the wrong size.

i've heard other women speak of their sizes and would just quietly think to myself that they must be sized wrong! meanwhile, it was i who was wrong all along! or rather, the victoria's secret employee who no doubt measured me that way, so i would buy their bras, as their bras only run up to size DD. more than likely, their bras run a little small and i probably would have been a DDD in that store, which would have obviously meant i would have had to shop elsewhere to get my proper size. so now i have to go out and buy a whole new set of bras, instead of just one or two at a time to replace worn out undergarments. this whole ordeal will end up cost me a fortune, much to the satisfaction of any lingerie store, which will not be victoria's secret. i will never shop there again. sorry, vicky, you're running out of secrets and you just lost another customer for life. and nevermind the embarrassment i've suffered because i'm a woman who i doesn't even seem to know her own bra size. no thanks to some greedy little money grubbing cow working at vicotria's secret. very selfish, unprofessional and inappropriate. i remember when you could still find an honest salesperson. i remember when corporations still stood by a code of ethics and morality, and now that type of business is a minority. corporations are now the scourge of society, like AIDS or cancer. it is a sickness in this country and i believe a major cause of rising health care costs. over time, stress will make you sick everytime and the level of corruption in corporate america stresses everyone in one way or another. shame on you, victoria's secret. this is not your only sin, either, i've read several articles about scandal regarding formaldehyde used in the fabric, polyester and rayon being sold as silk and cotton. and i also noticed that it's absolutely impossible to complain to victoria's secret directly with my complaints. if a company isn't open to criticism, they are telling me they already know they have something to feel guilty for and aren't willing to listen and therefore, cannot improve their business practices and cannot therefore be truly successful. i will not trust a company if i even catch a hint that they are scandalous and will not do business with a company i can't respect or trust. i can only hope that many other customers will make the same stand against being treated as subhuman by companies who sacrifice their dignity and pride on the altar of the almighty dollar. this is the only way any true change will come in this country. ladies, looking sexy is not as important as the clear conscience that comes with knowing that you're supporting a company with a sense of your humanity in mind.

We had a very unpleasant shopping experience at Las Vegas Victoria’s Secret store # 051113, which is located at Planet Hollywood Miracle Mile Shops.

On 08/10/2009 9:06 pm, We purchased a total number of 248 items at amount of USD $1172.89 in this store. When we loaded these items into the car, we noticed that there is one box is lighter than the rest of them. We opened it and found out there were 15 bottles short. So we rushed back to the store right away with the question box. At first the store manager said it’s impossible that items inside a sealed box could go missing. Then we point out that box had been re-taped and showed it to the store clerk, so the clerk asked her manager to check it out right away. But the store manager just assumed that this box could be opened form us, took something out and re-taped so she did not want to do anything about it.

That is just so-ridiculous! Totally UNACCEPTABLE!

First at all, what does that mean for re-taping that box? Why did we bother to spend more then one thousand of dollars to purchased 248 items and make up a story (re-taping the box, for this instance) for those missing 15 items? How much those 15 items would cost? You do the calculation! Will we stupid enough to re-tape the box only for taking advantage of less than 80 dollars?

Second, when we came back to LA and checked the items which we purchased from that store, we realized that not only there were 15 items went missing, but 1 to 3 bottles short here there for other products as well. And there was 1 bottle which is not even on our purchase list. We just cannot help but wonder what a manager with this poor damage control could qualify for a brand store like Victoria’s Secret? Why we paid the EXACTLY amount of money, but we could not get the EXACTLY products which we purchased for?

Third, when we called Victoria’s Secret customer relations dept. to claim this situation, the customer representative could only tell us that the products had already been out at customer’s hand so there is nothing they can do. Well well, does that mean when an “Unfortunate” customer purchased vast amount of items, in store or by mail order, and he/she could only “hope” these boxes will have the correct amount of items in it? Should any boxes are supposedly with correct item counts? We had been purchased several thousands of dollars with more than thousands of pieces from Victoria’s Secret, should I count them one by one in the store front desk only because I cannot trust the store packaging system anymore? And why this issue only happened in this particular Las Vegas store not anywhere else?

I am absolutely disappointed about the whole thing and I do believe a shopping experience with an issue like this, Victoria’s Secret’s business relationship with the general public was seriously jeopardized.

This just occurred between May 5 2009 and July 30 2009. It is unbelievable.
I purchased a dress online from VS. I used a gift card and credit card on the purchase.
The dress total was $48.00, the tax was 1.82, Order total 59.92. I received a 20% offer taking 9.60 off the total for a total price of 50.32.

I returned the merchandise. They will not refund shipping so the total refund should be 40.32. I never heard back from them so I called to check. They returned 33.00 to my credit card.

1st I paid partially with a gift card. I'm not complaining because I don't ever want to do business with this company again.

But the total refunded is not the correct amount so I called. I CS rep tried to explain to me for over 20 minutes how they were taking 20% off my refund because I received a 20% off offer- Has anyone EVER heard of anything so ridiculous? Of course, that is not the way it works. They took 20% off at checkout and I was charged 50.32- then they do not want to refund the correct amount. It was the most absurd conversation I've ever had with a CS rep.
I asked to speak to a manager who called me "sweetie" and told me I didn't understand.

Actually, I think they didn't understand.

So I went through the math again- found that they had charged me for a shipping label that I didn't use- in fact I have my own receipt and a shipping label still in my hand. So they refunded another $5.95 for that- getting me almost to the total I should have received at the beginning. The missing few cents and dollars they told me was a tax on shipping and handling- who knows if that is true but I didn't get it back.

This company is either deliberately trying to deceive and steal from customers or they do not have the proper systems in place to accurately handle refunds and exchanges. It is clear their staff doesn't know what is going on either.

At worst, this is a scam. At best it is the poorest customer service I have ever seen. I will NEVER shop with them again.

I have purchased numerous bras and panties set from Victoria's Secret (VS) and it was my worst nightmare. I thought I was making a great investment, by spending the extra money for a QUALITY bra...that was not the case. I have experienced the following problems:

- The underwire came out of a several bras after hand washing them.
- The bras were extremely irritating underneath and in between my breast area, which caused a rash.
- The clasp/hook in the back caused irritation and bruising.
- The rhinestone bra strap broke.

These just a few of the problems that I have experience with thier product.

i went to a victoria secret store, and purchased items, I also signed up for their credit card.in order to even activate the card I had to agree for that protection plan something about first couple months free, blah blah blah. so I agreed. after that I got charged about 15$. I called the customer service for that protection plan, and asked them to cancle it but since its on the statement I had to pay it. so next month, it shows up again on my statement, 15$. I called again to cancle it, they said since its charged I have to pay it. so I paid it. the bill came in for next month, with another 15$ charge, so I started to get a bit furious, that im paying for nothing. I called them again and complained that my statement shows that I paid twice but it was credited twice back to me, BUT I still need to pay another 15$. I kept on telling the guy that it doesnt make sense, I paid twice and being charged twice again, BUT I got a "refund" twice. so shouldnt that all cancle out? they kept on telling me that I had to pay it. I was so mad, I told them to cancle everything. I was sick of paying for nothing. this went on for about 4 months or so... I wasted a little over 100$ and those supposedly refunds didnt come back to me, or got credited back to my account. what BS. dont sign up for that protection plan that we supposedly "have to".

I have been late on one bill in the past four years (since I received my victoriasecret card. I have never had any problems with victoriasecret as far as feeling cheated by their financial department... that is until they started using World Financial (I suppose that this change has came about fairly recently). My last two or three bills I have had problems with.
First of all they changed my pay by date, and since I do all pay all my bills online I had no idea. This caused my bill to be late rseulting in late fee (the financial department would not work with me at all). Also I have paid my last two bills and both times they have said theat I never paid them... resulting in more fees. I know that I paid them because I pushed submit like I have for the past two years and recieved a message saying to print for my own records like always. The first time this happened I made the mistake of not printing the form so I had no proof. The second time I had trouble printing the form because I was at a public computer (not able to save) and the printer was down. I honestly didn't worry about it too much the second time because I was sure the it wouldn't happen twice in a row. Wrong. Now of course I am getting countless call from world financial wanting me to pay the bill that I thought had already been paid but I don't even bother to answer because I have a newborn, am out of work (like many) and with all the fees I can not pay the bill at this time. I hope this complaint along with others will bring much needed attention to this proble with World Financials policies.

I returned my bra to Victoria's Secret on Oct. 24, It is more than 10 days, however, when I check my account today, my money has not been back.

Yeah, it is my fault not to keep my receipt carefully, but I just never though there will be any problem with returning.

When I talked to the clark in store today, they rejected to locate my return record unless I show my receipt. How wried the policy it is. I have been a casher in a restaurant, I know it is easy to track each transition, especially that I remembered the exact date, and I have my credit card number with me, and they should have all my information.

I have no idea about what kind of trick they play, and just want my money back, I felt like my right has been violated.

Please remember this store, it is in Okemos, Meridian Mall. Be careful with their casher!

And any advice to help ask my money back is more than welcome!

Rude staff, only one register open, sales person left the sensors on my panties so I was forced to dig thru the trash to find my receipt so that I can take them back.

I have had such a terrible experience, I will never shop there again. I purchased $60 and was pushed/sold on getting their Victoria secret card instead of using my own visa card. Big mistake, I get the bill and as I am a canadian, they refuse canadian cheques or funds which is all that i have access to. the problem gets settled in 2 months and they accept mycredit card. I start to get hit with hundreds of dollars of late charges. I explain the situation and after numerous calls/conversations and time I finally get someone to listen and they tell me all is settled and cleared with a small penalty of below $10. Then I start to get penalties again after that. Calls start again, I get called a liar and had to deal with the most rudest people ever - Michael B. I have never been so insulted and harassed like with this co. I finally got a credit, I must have spent hours and hours with tens of diff people. NEVER AGAIN will I or my family deal with Victoria Secret!

This occurred last year. I made a purchase at the store for about 80 dollars. Went home. Then NEVER got a statement from them. When I finally get a statement from them, it told me that I owed them 120.00 dollars. I called and the Indian woman took my information and said it was paid over the phone. She didn’t put the right info into the system and the company never got payment. Once I settled with someone who did speak English the 80 dollars went to about 119.00! SOME SALE... beware of credit card companies that sell out to India!

Faulty products and faulty online shopping system. They always get my order online wrong. I thought it would save me more money by using their coupon codes but no... They would not honor the coupons and those coupons that actually went through, when I exchanged the items, they are no longer honored... I thought it is very weird... So it mean to say that the coupon codes are just another online scam so you would order from their online stores!

I have a huge argument last november about their super super slow shipment, even my friends when I asked them how did their orders went through, they did not receive the product that they should be receiving for free coz they used the coupon code. The customer service reps on the phone when you call them, they will just tell you they ran out of stock of the free items and they could not re-send you the free stuff and they will not refund you as they are free. This means that it is just an online coupon code scam...

Another situation, another friend bought online and she returned the items... She called vs customer service and they said it was already refunded... Seems odd but she cannot do anything as they said their faulty system is not working and they already refunded her even though she did not get any refund back to the card or even store credit. I feel bad for her because that is the worst of the worst. For my situation, it is only the coupon code they did not honor, but for her, she did not get the refund she's supposed to get for returning the items she ordered. This means my fellow customers that victoria's secret online store does not like returns and even if you are not satisfied, you are doomed to keep the items...

Victoria's secret online / WWW.VICTORIASSECRET.COM — another internet fraud you would want to stay away from! Never buy online!

It seems that every time I order something silk from Victoria's Secret, I get something either polyester or rayon. In several cases, the items were labeled silk on the tag as well as the web site and catalog. Other times, the items were labeled correctly as polyester or rayon on the tag, but Victoria's Secret was advertising them as silk on both the web site and in their catalogs. I have complained and returned the merchandise in each case, and VS has never corrected even the web site descriptions of the items. (I can provide some style numbers.) This has also happened a couple times with things that VS said were cotton that were not cotton at all, but rayon. Imagine how much this is happening if I am only one consumer ordering a few things here and there! Man-made materials such as rayon and poly are MUCH CHEAPER TO MANUFACTURE, and VS is apparently making a tidy profit off customers who simply cannot tell the difference between high-quality natural fabrics and cheap man-made ones. I am not just picky, silk launders differently, and I am allergic to unnatural materials... but it isn't that hard to tell the difference. There are simple tests one can do to determine the nature of a fabric, if you cannot tell by feel and appearance. I encourage consumers to CHECK YOUR GARMENTS or have them checked by a professional, as VS is making money off you thinking you're buying silk. SHAME ON YOU, Victoria's Secret! [Note: I have purchased a couple authentic silk items from VS, but rest assured, real silk is the exception at this company.] Aside from the fact that polyester is fabric made from PLASTIC/CRUDE OIL, Victoria's Secret is WASTING MY TIME. Every time, I have to pack up, ship back the items, and wait for credit. I have the right to buy what I want and not what I don't! VS is also losing business, as I might have chosen a different item that I would actually KEEP, if they weren't so busy lying to me to get me to buy something ELSE. But the economic damage is really to all those women out there THINKING they're buying silk (and/or cotton, on occasion). Silk sells for a lot more than man-made fabric, and thus, VS IS STEALING. There's a class-action in here somewhere... At the very least, people should contact them and/or make a big stink on the web!