Vons
Reviews and Complaints

I was at your Vons store at Wilshire and 14th Santa Monica, Ca. my complaint is I went to the 15 or less check out counter where a women in front of me was emptying her full basket of things way over 15 I'm mean a full baskets. When I said something to the checker Leslie, she answered not her problem if they can't read 15 items or less. So she basically the sign 15 items or less means nothing. I would think it was the checkers job to say something. I think it's time for the manager or assistant manager to give a lesson in customer service. What is the point of having a 15 or less counter. Guess where I won't be shopping anymore, and I will be telling my friends about this experience, nIts bad enough you are losing your great friendly staff now we have to put up with checkers with attitude.

Whittwood Vons on LA Forge in whittier. This is my store well run, clean, friendly folks. But on numerous occasions i have had to shop in late evening and can not get bread sliced at bakery. Okay its understandable bakery is closed. But last night I asked the MOD for help to slice nread and was told he will not because that is different union. WHAT? i can not and will not. Plus i dont know how. I said you joking right because I thought he was. No was his response.

Ref store 2175. 78-275 Hwy 111, La Quinta, CA. 92263.

Second time in two weeks I have gone to deli Debt. to purchase BBQ Beans, Sea Food Salad, Tuna, Caesar Salad. Twice they have had No Plastic containers to put the product in. They wanted to give me an unsealable sandwich container which obviously would spill and leak when transporting in a shopping bag, in addition to not being air tight and letting the food spoil rapidly. The overall attitude and professionalism has become Nil in the deli dept, and is getting worse. They are unorganized, slow, uncaring and speak poor English. When asking the Cashier "Isabel" to speak to a manager, she replied, "There are no managers, they are on vacation". I would like to think Someone is in charge of this store, and would hope there will be some attitude adjustment in work ethics and customer service. The 'I don't give a darn' atmosphere in this store and predominantly the Deli, is continuing to degrade and should be addressed by a manager that's not on vacation.

Employees and managers are not uniformly trained and informed on laws and company policy. Why do you tolerate people that represent your company to represent it so badly? I have been harassed and even accosted by your employees. It is utterly reprehensible.

On multiple occasions now, I have been denied service of essential staple goods because I can not wear a facial covering. A facial covering is a medical device, and you can not force some one to wear one. I have civil suits pending against several of your employees. I will be suing them personally for every occasion of harassment, discrimination, and practicing medicine without a license.

It would be in your best interest to revise your store policy, remove the signs that say REQUIRED, and educate your employees about what is going to happen to them if they continue to act as little police with no authority, policing people under the color of law, which is also illegal.

Almost a year ago, I informed store manager concerning no electrical carts available. There are 2 very large Senior Mobile home parks across street and we are not able to shop at Vons. He said he would fix it. A month ago, still no working carts. Called complaint line who to store and district manager about problem. Wrong area district manager called me and not his concern. Store manager did not return my calls.Today, manager sent me a e-mail saying one cart was down and other cart is missing a motor, so no carts available. I really do not care about problems with carts, I want one working. he said he was sorry he did not respond sooner. what a terrible manager, taking close to a year to do work order. Then not returning my call for weeks and then sending me a dignostic report on shooter/ carts. He is rude, lies for close to a year and refused to take my calls.
Within this past year, there was a damaged cart that i attempted to use. cart would start then move 6 ft. The stop. I wait about 4 minutes and start for a short distance. The cart stopped in middle of main road to entrance with cars waiting, honking and other customers helping me walk to my car. NO MORE. I am so done. Never worked so hard to shop at a store. manager wins, but Von loses.

I shop at the Vons location on Telegraph Road in Ventura, CA. Today, my total grocery bill was $444 and some change. I know this, because I always watch to see the Vons card savings appear on the screen. However, for the very first time in my Vons shopping experience, I was not provided with a receipt. When I checked my credit card account online, my grocery bill was $466 and some change. I'm shocked.

Whether intentional or not, someone else's groceries seem to have gotten onto my receipt. I realize I had a large amount of groceries, but I always do and this has never happened before.

I started shopping at 6:00 a.m. and finished around 7:10 a.m. I am unfamiliar with the woman who was my checker.

My credit card did not work so I asked to waited until the clerk next to the customer service counter finished with the line of customers before asking to use the phone to determine the problem. She said it would be ok . She then had trouble remembering the code to get the outside line. She went away and came back several times - more waiting. She could not figure it out but said she would so I continued to be patient while worrying about the credit card problem that was not anticipated. Finally a manager named Michelle was around so she asked her and Michelle VERY RUDELY told me the policy is only cab calls. No other employee during the 30 minute wait said this. Also, it was a quick call and related to the purchases. I do not think she made the correct decision - she should have at the very least backed up her employee who had already said it was ok and mostly she did not need to be so ugly.

Sometimes the checkers take the entire add coupon papers from customers and leave the contaminated stinky things within a hands reach of you, this causes dust transference, when I get home
The film and stench is all over me and bought items. Btw this is during the time of a pandemic!

Not to mention the selfish dog obsessed idiots that put their prized mutts in shopping carts and let their golden child dander and fur caked mutt children shake hair on the produce and drool on the floor. Nothing is ever done about this problem!

Dear Sir/Madam,
My name is Remon Abbas, I am living in Simi Valley California. I have been facing this issue over a year.
I have a condo unit right beside Vons supermarket located in 2938 Tapo Canyon Rd, Simi Valley, CA 93063. so I am facing some real issues here:
1-The loading zone area is really far away from my house but most of the trucks are parking in the red zone after they finished loading/delivering and that red zone is 12 feet away from my bedrooms, my living room and they always take a break here or sometimes they parked here in the red zone and they delivery from the Vons front door. Plus some tracks are always coming over night to clean the shopping center.(I have tons of videos and the pictures with date and time)
I totally understand that they serve our community but if they stay in the right place and came in the regular hours not overnight or early morning my life will get back to normal.
Note: Most of the time they leave the motor engine running.
This is literally 24/7 morning, evening and sometimes overnight.
2-After the pandemic they changed the entrance for the store to be the one nearest to my house and they hired one to be responsible to return all the shopping carts to that entrance near to my house every 5 mins to clean it (literally it's 25 steps from my bedroom window). I totally understand how important it is during Covid but there is another entrance that is way far from the residential area so they can make it as a main entrance (like before pandemic) and they can return all shopping cards and clean it without making our lives so noisy like that.
( I have videos from inside my house with closing windows and still you can hear that)
3-Also Vons made the online pickup from the entrance near the residential area so all the shopping cards came from inside the store to deliver.
so literally after the pandemic they change their shopping center traffic to be nearest to our community. ( I have videos from inside my house with closing windows and still you can hear that)
4- They use the shopping cards to dump their trash but they are not using the door from inside the store they come all the way out to the front door and cross all the way by my house to go back to dump the trash. ( I have videos from inside my house with closing windows and still you can hear that)
I talked with Vons Location Manager, Vons District Manager and the Shopping Center Property Manager over a year but it seems no one cared enough to fix the issue. (I have all the texts and the emails between them and I)

My wife has an autoimmune system disease Called AS that is causing blood inflammation so she is taking medication for that and also a painkiller but she has to get enough sleep and rest. Unfortunately it is hard to relax in this house. trucks here 24/7 no day is off no hour is off always here if they park in the right loading/ delivering area so it will be no issue at all plus all the shopping cards issues.
Also I have twin girls who are 4 years old sometimes they walk up at night scared from the noise. We are outdoor people but now with this noise we don't like to go out to our backyard, we can NOT open a window to get some fresh air. Just to know we here all these noise even while we are closing our windows.(I have videos for that too)
I have more than 100 files between Pictures and Videos, If any one see them will have a better understanding about what we are facing here.
In my opinion someone is not doing his job here, Can you please help me with that?

I am willing to meet anyone to show him/her all the videos and the pictures I have.