vPost
Reviews and Complaints

After many emails (CAS-2069378-Z7F6F5)and 1605 calls, i was finally informed that above supplement is partially dangerous and over weight limit (should be only 5kg in 1 package), i need to verify if this is not a scam by vPost personnels?

Final resolution is to split package into 2 to meet weight limit criteria.
Why this is not indicated properly in vPost restrictions of prohibited and controlled items?

Best Regards,
Renato

first, its expensive.
second, items already arrive at their warehouse but they took days to put it in the account.
third, way too many restricted goods that arent even dangerous. now i have items that they consider dangerous which it isn't so and i think the money spent on it will go to waste and it upset me.

forth, unclear information given regarding the items that they claim to be dangerous. the cust service can't even tell me which items are the dangerous ones. he could only read from the info he received and don't bother to help me find out. He even gave me a wrong information about a restricted item and i have to correct him.

fifth, the customer service agent don't seem to willingly sincerely wanted to help their customer. he said i have to provide the item safety sheet to prove the items is not dangerous. i contacted my merchant. they are so willingly helpful. they wanted to help me send it to vpost directly. but vpost or that cust service agent refuse to provide a email address for my merchant to send. they don't sincerely wanted to help their customer at all.
They don't sincerely wanted to help their customers to save their package at all. All they suggest is discard your items away then the rest of package could be send.
until i ask for other options available that agent then told me the option of returning the package to merchant is available. but it cost SGD23 (postage) + 6.50 (admin fee) to do that. so expensive! who would bloody choose that.
see my point?
they only want you to discard your items away as if it cost nothing. and until i ask the agent for the other options, until prompt him then he give. if not all he suggest is discard it.

vpost sucks! dont use their service! make their profit go down then they will start to improve themselves!

I have a bad experience with singpost/ vPost service. I have made payment to vPost end up i get this kind for customer service i got log a case to channelnewsasia.com and mediacorp.

Several attempt made to reach shipper yesterday, but still unsuccessful as no one answer the phone.

Can you help to reconfirm if the shipper is now fully aware of the item to be pick up from their end, with all documentation ready and good to go ?
Because if all is good, we are going to get FedEx US to just proceed on arranging pick up without contacting the shipper and this is against our standard policy whereby it is a mandatory to speak to the shipper first prior to pick up arrangement.

We will get our team to reconfirm there is no restriction to pick up this item from US as well, based on your shipping documentation you’ve attached previously.

Thank you and Best Regards,

Zila
Trace

I made a purchase of 130 hand sanitisers from Bath and Body Works, from the USA, to be shipped over by vPost. There was an advertisement by vPost on Bath and Body Works products, and I decided to link it through vPost.
The items reached my vPost address on 29 June 2017, but got rejected due to it being dangerous under the list of "restricted items".
Sidenote: Under the FAA's detailed study on dangerous products, hand sanitisers were concluded to be safe for flight, and posed no risk for commercial transport.

I replied, questioning their list of restricted items, as well as their misleading advertisement to purchase from the Bath and Body Works products. They failed to reply, until I made a call. They replied with a mail on July 4th, giving me 3 options to proceed with the item. To destroy it, ship it to another address within the country, or ship it back to the manufacturer.

I replied immediately, and they did not reply for 13 days. I had to send another email again, make antheer phone call, before they decided to reply with a phone call.

All in all, they took 18 days to finally proceed with anything regarding this mail, and that is after additional initiatives by me to contact them. No resolution on why the item is regarded as dangerous. Did not bother to explain what caused the delay in response.

Being a subsidiary of SingPost, they are a disgrace to Singapore's designated public postal licensee.

I bought 5 items from Amazon and had expected them to ship in 1 package. However, Amazon split my purchases into 2 packages. I do not fault Amazon as they probably did not want to delay shipment of all 5 items because of 1 item holding up the rest. 1st Package was received by vPost USA but was blacklisted as "Erroneous" as it contained lithium-ion batteries. I requested vPost USA to return item to Amazon. Sent them return label as well as paid them admin fees to return the package. 2nd Package arrived at vPost USA on the next day. It was also blacklisted as "Erroneous" because it supposedly contained dangerous items. I told vPost USA that the 2nd Package contained only electrical cables and it should not be blacklisted as such. Received a reference "ticket" for tracking purposes. Nobody reverted to me after that and matter was not resolved after about 10 days.
Went online to chat with a customer service officer ("CSO"). During chat, I forwarded her my tracking number for the returned package to Amazon. She said will revert to me within 3 days. Got a second ticket with a different number. Emailed them to give them the 1st ticket number so that there is a link. Silence for the next 3 days. Went back online and ended up chatting with the same CSO. During chat, I told her that they may have made a mistake and sent back my 2nd Package to Amazon instead of the 1st Package. She asked me again for tracking number which I had scanned to her 3 days earlier. Got pissed off and ended chat. Got a 3rd ticket number. Again emailed to them to inform them of 2 earlier ticket numbers. After long frustrated communications, I told them to open my package and take out and dispose of the lithium batteries if there was any in the package and to pack the remaining items and re-list them in my account. Got an email reply (standard reply) without even mentioning anything about my latest instructions to dispose of the lithium batteries. I sent them a stinking email asking them if anybody read my email at all!

Shortly after (I believe one day later), I saw that the "Erroneous" package in my account had disappeared. I thought they had finally sorted everything out and was going to re-list my package into their system after removing the batteries. Happiness was shortlived. I received an email from vPost shortly after. Thinking that they were informing me that they had acted on my instructions, I opened the email with eagerness. To my horror, the email informed me that my 2nd Package that had been blacklisted had already been returned to the merchant several days earlier. I asked them why it was still listed in my account 6 days after they had supposedly returned the item but had not heard from them since. Both my packages had apparently disappeared from the warehouse of vPost USA. I tried to search for my package on their system but the response showed that there was no such package there. I am still waiting for them to tell me what is going on but I am not hopeful that they know what is going on. Can you imagine having 3 different tickets dealing with the same issue and having different CSOs replying to me under the different tickets?

Date: 26 Nov 2016

Client no.: NA

Description of Incident:
26 Nov - Purchase 7 items from Amazon. Requested to ship to registered vPost account.

5 Dec - Called 1605 for vPost to enquire about my packages. Spoke to the supervisor Vikas. He told me that he is not able to find my vPost account SG-3000-913X . My heart almost stopped. He requested me to send him all the invoices and the emails from vPost to confirm the registration of SG-3000-913X . Sent him all the required documents.

6 Dec - Vikas called to update that he had managed to locate 3 out of 4 packages.

7 Dec - All packages had been found. Total shipping charges quoted to me was $176.94 (inclusive of $58.89 custom tax).

8 Dec - I've sent an email to ask for the waiver of the shipping charges $118.05 but I will pay for the custom tax of $58.89. Also ask for the reason why my account was missing. No reply to my email.

12 Dec - Sent a reminder email. No reply.

13 Dec - Called 1605 asking supervisor Vikas to call back. Till now no one called me.

Resolution:
1) Waive shipping charges. I will bear the custom tax fees of $58.

Invoices
email correspondence
relevant docs

Folks, Vpost is the absolute worst parcel forwarding service EVER and I have used a few such service in my more than 5 years of purchasing stuff from the USA. Despite repeated email and phone discussion with Vpost staff, they were not able nor willing to help or answer my questions, point-by-point, except to cut-and-paste some standard statements that do not answer the stated issues. Let me just sum up into 2 issue to cut the long story short: 1) WRONG reflection of total shipping cost and yet expected the customer to proceed to check out to make payment. The staff simply asked me to trust the system when I pointed out that : SGD 26.14 + SGD49.14 – SGD 13.40 (Bundling Discount) = SGD 61.88 and NOT SGD75.28! By then, you were being held ransom as your packages had already been shipped to vpost's virtual address ! Can you afford not to proceed ? 2) There was NO bundling service at vpost's virtual address. vpost simply pasted the vpost sticker on top of my Amazon boxes and shipped them as they are! It's CHEAPER to use Amazon's shipping service DIRECT! Please refer to my attached JPG for visual evidence of vpost's lousy sub standard 3rd class forwarding disservice. Word of caution: You will regret for using vpost. I have. Google and do your online research, you can definitely find a better forwarding service than vpost, ANYTIME!

They have been delaying in getting back to me with regards to my wife's refund.
They cancelled the bank draft at the last minute and I had to pay a penalty to the bank.
That was 2 weeks ago and they have not gotten back to me. They are also not replying my emails or calling my wife.
The GM called me last but gave empty promises.
CaseID#2067006

I ordered some items from Amazon.com on 3 December 2013. When I did not receive any shipment advice from Vpost 1 week later, I realized something must have gone wrong.

I called Vpost on 16 December and was told by Ms Joyce Gagarin to submit my invoice which I did promptly. She replied that the reason there is no information about this delivery is because the shipment address does not belong to Vpost. I was very shocked. The following address was given to me when I registered for a Vpost address:

2960 East Victoria St
c/o Meridian IQ
Compton California
USA

Thereafter I spoke to 4 other Ms Krithika, Joyce, Mary (Supervisor), JC Lopez and Chris. The first 3 persons adamantly confirmed that Vpost has never in history used this address. When i spoke with Mary again, she assured me she would check on this address and I have not heard from her for the next 1 week. When i called for her again, her colleague conveyed that Mary confirmed that vPost has used that address before . Everyone i spoke with 'advised' me to contact Amazon and the USA shipping address to retrieve my parcel. After much chasing, Mary finally emailed today to say there is nothing vPost can do to help.
Now I am charged S$400+ by credit card company for something i ordered as Christmas presents but did not receive. I am totally exasperated. What do i do next? If this case does not involve this big amount i would have let it pass. But i am indignant about the way vPost pushed its responsibility away. Please advice.

I received notification from vpost that my item #vs139469614us has arrived in singapore on 12th mar. The email came without an email address to respond or any contact numbers to call. So I waited, thinking that I should be getting the package in 2-3 days. Wrong. They still haven't delivered the item on 16th mar. No news at all from vpost. I gave them a call on monday morning, 18th mar at 8.30am inquiring about my item. After putting me on hold a few times, they told me the item is at marine parade post office. I asked them why nobody sent me any notification? The lady who took my call (winny) didn't have the answer. I asked her to arrange for delivery the next day, she said they need 3 working days in advance to arrange for delivery. That's ridiculous since my item arrived in singapore a week before already. And I was supposed to use it on mon, 18th mar. Anyway, she promised to call me before lunch hour to arrange for delivery date. She never called back. I called 1605 again at around 1.30pm on that day, spoke to hari. He then confirmed the item can be delivered on wed, 20th mar, before 11am. I made it very clear to them that my housekeeper will have to leave at 11am. He confirmed delivery will be done before 11am. I called again on tue, 19th mar at around 11.30am to reconfirm delivery on wed, 20th mar, before 11am and to call my mobile when the delivery guy is at the gate so I can ask the housekeeper to open the gate. On wed, 20th mar, which is today, the delivery guy did not arrive by 11am. Between 11am to 7.30pm, there is nobody at home since both my husband and I are at work, I have made it very clear to them, that's why I specifically requested the delivery to be on wed, before 11am when our housekeeper is around. I made a call at 11.05am, 11.30am, 2.30pm, 4.30pm spoke to winny, sherry, hari, and warren, none of them can figure out where the item exactly. I requested an exception for the item to be delivered in the evening on same day after 7.30pm. Nobody can confirm that, worse, nobody can tell me when they can get the item to me. The thing is, I really need the item urgently and I was supposed to use it on mon, 18th mar then also I need to bring it for my travel on thu and fri, 21-22 mar. It was a very disappointing experience and I swear I will never ever use vpost service again. They have very very bad communication system internally, for example they cannot call their delivery team, nor the delivery guys. So they really don't know the whereabouts of my item. They communicate via email only. I cannot believe any person working in singapore doesn't have a mobile phone, so the excuse that they can only contact each other by email is a complete #ic excuse to me. Vpost you need to improve your service, else there is no reason to use your service anymore, there are other courier services out there with much better service and similar pricing. And you still need to confirm to me when am I going to get my item. Frustrating and I regreted so much that I have used their service this time.

Caseid#675395

I have been a loyal customer who regularly made online payment of my singtel bills via vpost for several years, ever since vpost has launched their utility bill services.

A payment of $375 was made online via vpost to an incorrect account in december 2013. To my horror, I was informed by singtel that I did not make payment. I checked vpost and noticed that the account number was incorrect. How come I could make payment to wrong account number after so many years?

I called customer hotline and and they told me that they will look into this - they send me reassurance email telling me that refund/transfer to right account is underway. Today 'march 19th' - I checked with vpost and they told me that they cannot refund/transfer my singtel bill payment to my correct account which I had been paying for years. Why the confusion? Why is vpost breaking their promises? Where is consumer justice? Where is the 'lemon law'? Is it valid and extended through paying online bills through vpost portals?

Vpost should look into resolving loyal consumer matters. Nobody wants this to happen...

If the vpost is so reliable, why are they converting to mbox that focuses on bill payment? $375 is a big utility bill for me to pay and to put my faith and trust in vpost, and I get this lousy disappointing reply in mar. Now the payment was made to a 'phantom account.

I would now consider to queue up at singpost office and irritate the front desk counter who would have to put off with this paper work because vpost is irreliable. I got 'played out' by vpost who was my trusted utility bill vendor for many years.

I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from amazon us and ebay us. I have been a loyal vpost customer using their forwarding service to have my items shipped from their us address to singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.

I purchased a used old toy from a ebay seller at s$70 and the item was shipped to my vpost us address. I was shocked to find out that vpost quoted me a total of s$184.84 to ship the item to singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the ebay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of colorado. They quoted me s$71.95 when my ebay merchant only charged me at s$32! I also ask vpost to quote me if I were to forward the item to my comgateway us address which is also in oregon as vpost us address. They quoted me s$57.82 when interstate shipment from colorado to oregon is only s$32! I felt i'm at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item. It will definitely be the last time that i'm engaging vpost on shipping my items for the following reasons:

1. Unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. Unreasonable shipping charge upon request to have the item send back to sender. My sender only paid s$32 to ship from colorado state to vpost at oregon state and vpost is quoting me s$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. Unreasonable shipping charge upon request to have the item forwarded to another us address which is located within the same state of oregon. As mentioned, sender only paid s$32 to have the item send from colorado state to oregon state, and vpost is quoting me s$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. Unwillingness to offer any discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. Unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. Slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.

Unbearable shipping experience with vpost

I am a regular online buyer for the past 5 years and has been actively purchasing and shipping items from amazon us and ebay us. I have been a loyal vpost customer using their forwarding service to have my items shipped from their us address to singapore for the past years. There are some hiccups here and there from time to time and I tried to bear with them until this recent transaction which is deemed intolerable.

I purchased a used old toy from a ebay seller at s$70 and the item was shipped to my vpost us address. I was shocked to find out that vpost quoted me a total of s$184.84 to ship the item to singapore! It has an actual weight of 3.6kg and but a volumetric weight of 18.4kg, as the ebay merchant has shipped it with an oversized box. I tried to request for repacking service and they take a few days to get back to me to inform me that they could not repack as they "do not have customised boxes to repack packages" in their own exact words. I then tried to ask them the cost of shipping the item back to the seller at the state of colorado. They quoted me s$71.95 when my ebay merchant only charged me at s$32! I also ask vpost to quote me if I were to forward the item to my comgateway us address which is also in oregon as vpost us address. They quoted me s$57.82 when interstate shipment from colorado to oregon is only s$32! I felt i'm at the mercy of vpost, whatever they quoted me I would have to comply to. I tried my last request to see if vpost can give me a small discount on the item so I will be able to cut down the shipping cost by a little bit and save the hassle of shipping the item back and forth. They simply replied "this request was not granted". I was so frustrated and being forced to pay the full shipment charge which cost almost 3 times the value of the item. It will definitely be the last time that i'm engaging vpost on shipping my items for the following reasons:

1. Unwillingness to try their best to repack item as they "do not have customised boxes to repack packages"
2. Unreasonable shipping charge upon request to have the item send back to sender. My sender only paid s$32 to ship from colorado state to vpost at oregon state and vpost is quoting me s$71.95 to have the item sent back to the sender which is more than 2 times what my sender paid!
3. Unreasonable shipping charge upon request to have the item forwarded to another us address which is located within the same state of oregon. As mentioned, sender only paid s$32 to have the item send from colorado state to oregon state, and vpost is quoting me s$57.82 to have the item forwarded to another address within the same state which is almost 2 times of what my sender paid for interstate shipment!
4. Unwillingness to offer any discount to empathize with customer and help customer who is a victim of oversized merchant packaging.
5. Unwillingness to do offer anything to try to retain loyal customer like me regardless of my loyalty to have engaged their postal service regularly for the past 5 years!
6. Slow and ineffective response time that cost customer precious time. It has taken me more than a week and the case is still not settled, let alone receiving the item.

Do not use vpost and expect fairness from them.

1) everyone i'm in contact with are not remotely singaporean, sounded like and names are very philippinos! Why are we paying to feed foreigners who only care to suck our hard-earned money to bring back home, making our country poorer in the process?
2) spin us around wasting our time with fake support till the holding period and we have to pay more or totally drop our packages at the collection center after 30days if we keep tussle with them?

Do not use vpost unless you "die die" must use their delivery.

I'm a victim of their ploy of "delay tactics" and I hit the holding fee period, and not the same person is contacting me every time and nothing is done at their end. Will not use vpost again! Singpost has truly gone down the drain!

See the attached mails for full story if you like. Bye and take care!

I’ve ordered a kindle from amazon recently using vpost service.

First they gave me a wrong email address to forward my invoice then when my package arrived at vpost usa they told me there's no need to do anything despite I got an email asking me to log in to declare. After a few days, I still didn't hear from them, I log in to declare and paid up for the postage.

Finally, the package arrived in singapore, from then on it took forever to reach me.

They'll repeat & respond like a robot. Delivery is 5-8 days from payment of your postage, then day 8, I called twice once morning then afternoon, they guaranteed it'll reach me before 6pm that day, no package. After that I called everyday to follow up and get the same answer, the item is with the courier, we will follow up etc. When ask which courier, they don't know, said likely is speedpost. Can they tell if the item is already out for delivery? No. So what do I do now wait forever? Then she told me maybe they got too many deliveries to handle (is that my problem?) and that she already put it in the system that my item was delayed & waiting for respond.

When asked to speak to a manager and can they give me a name; they said they cannot disclose name. Call again they gave a name this time, but the manager refused to take the call and they'll forward the call to a senior officer for delivery, the call never went thru, was put on hold forever. Called them again, same thing ta-chi to the senior officer for delivery and put me on hold again.

So now what? Can someone advise me what shall I do now? I'm lost.

Vpost really is great disappointment. Procured 2 items from amazon recently, 2 items arrived at vpost sg on 28 & 29 nov11, one item was delivered 6 days late. The other item (kindle) is still at processing center till to-date (12 dec 11) and I have being calling vpost hotline daily for status update but no available. Till today they're still "locating" for my item. Nobody from vpost bother to call to update the status & propose any resolution if they can't find my item. I have lost of words to discribe vpost services... There pledge of service are reliable, on-time & value for money is utter rubbish? Not reliable, not on-time & I don't they are value for money too!. Pls don;t ever use vpost service.
Regards,
Jeffrey foo