Walgreens
Reviews and Complaints

I have had several issues with Walgreens and them filling my presicriptions and they have over-charged several times. I just called in a refill today and spoke to a representative, I told him the refill that I needed and he said ok, then I called many hours later to check on the refills and it said I had 3, that is incorrect I should only have 2. I spoke to another Representative who told me that I olny had 2 for the same medication, that is also incorrect! I should have 2 different refills under 2 different medicines, she was very rude to me. This is not the 1st time this had happened. I have also been called several times that my prescription was ready but when I went to pick it up it was only a partial fill and they told me I would have to pay for the rest when it is ready, ummmm I don't think so that is what a co-pay is and it is not my fault they are not stocked, also they should have informed me it was a partial before I drove all the way there, this has been an inconvenience to keep driving back to get the rest of my meds. The Service is awful, they are very rude and most locations and also on the phone and who knows who you are talking to half the time the people on the phone are not even in the same state! I will no longer use Walgreen's, in fact I went to my Dr. the other day and there was a note that said they will no longer send orders thru Walgreens please select a different pharmacy. That is sad when a Dr.'s office will no longer use them.

Every month, twice a month, I have to fill 8 prescriptions. These are the SAME medications I have taken for years with the exception of 2 that were started about 6 months ago if that. Needless to say, there ALWAYS has to be an issue with at least one or more...

Since I fill 5 of them mid-month and 3 of them at the end of the month, you would think that it would be pretty cut & dry. Well, not with Walgreens. The ONLY REASON I started going to Walgreens was due to my local "mom & pop" store not being able to carry 3 of the RX's due to the cost and strength. They're expensive, they do not stock it, and it takes about 3-5 days for them to get them. SO, with reluctance, I moved everything over to Walgreens. As of today, they're all MOVED BACK and I'll wait the 3-5 days - will just ensure I get the RX's ordered ahead of time and get paper RX's earlier if need be.

At any rate, the whole "ordeal" is over the inability to properly get Medicaid to authorize the claim. 3 or 4 medications need PA's (Prior Authorizations) and as a customer, I should NOT have to help them know which codes go where; however I've had to deal with it so much, I've "learned". Then there is the issue of NEVER having the right amount. For 2 of these medications, you can either get the partial fill and lose the rest or have to hunt down another store that has the full amount. Generally, the tech/pharmacist must call at least 5 other Walgreens to find out which one A) Has it, B) Has enough, and C) Provide instructions on "how" to get the claim to go through.

Then, I will arrive at the location that has it, and I can barely walk as-is even with my cane at age 33 but I have to come in since heaven-forbid I "hold" the Drive-Thru lane. They have the EVERY MONTH issue with getting it to process, and I offer my help to her and get snapped at to "You don't work here, I do, and I know what I'm doing so let me figure it out somehow." I state that I have dealt with and will continue to deal with this EVERY month, this isn't about "working here or not", it's about me HELPING YOU to make YOUR JOB EASIER! Oh no no no - cannot have ANY of that. SO - a struggling away she goes until I'm told it is NOT covered as "too soon". Really? It couldn't possibly be too soon given a NEW paper prescription is required EACH time and it is now the 30th day on a 30 day supply. Then I'm told I 'just filled it today' - again, obviously not, but you don't want nor need my help right? She still keeps stating it was filled today - so I asked her "Where might I have filled the SAME RX that is in your hands?" and she snaps back with you filled it (paused); ummm; OK this don't make sense as it says you just filled it here - I must've gotten all messed up with you talking".. NOW I find it a bit comical.

I tell her that she's obviously "started" the claim, it's now in "suspense" as it is waiting for the Pharmacist to clear-out the alert(s) and/or to apply the PA (Prior Authorization), and here comes the "looks" again - only THIS time, they're looks of "ahhh I think this customer may be on to something"... She begins to digress and "sort-of" apologizes by saying "Oh yeah yeah yeah I see I see what you were talking about with that PA # and all that... Now I gotta call Medicaid to clear it and then I can re-do it again". I started to say "If you have not sent the" - and that's when I got cut-off AGAIN and bi-polar woman turned back into evil-pharmacist! And here I thought I made some headway...

No longer, every month, will I have to deal with attempting to drive long distances (hard to drive as-is due to all the physical issues), no longer have to deal with "the looks" over the type(s) of medications, be lied to about insurance not covering a 30-day supply medication until the 32nd day (since they can't do basic math with the 31-day months - LOL), no longer will I have to be subjected to rude people who do NOT want advice from one who has the answers since EVERY month I have to deal with the same issues and have learned "how" to get it to work.

MOST importantly, I am once again able to support an 80 year old family-business, that has been struggling, with around $7, 000 in Prescriptions a month! That "3-5 day wait" is worth keeping a family-business 'in business' as being known by my NAME, what I NEED, filled automatically when it's time since they look everyday as to "who is getting close", be called when it's ready, or even have them delivered at NO CHARGE! I will no longer be looked at as an irritation, idiot, number, or worse, a 'drug-seeker' due to 3 of the medications I am on..

Funny though that between my $7, 000 in medications and the rest of my family who is ALSO leaving Walgreens, close to $20, 000 in meds are now OFF their revenue! That's fine though - we have to keep our Small Businesses alive instead of letting the corporate capitalist chains take over.

I was waiting on a script for an hour and went outside to sit and read a newspaper. This employee came out and demanded that I leave, that I looked bad sitting there. I was wearing a Ralph Lauren button down with a wool blazer. He, however, was wearing his extremely long hair unrestrained, in an old t-shirt and worn out baggy jeans. I looked much better than he. I informed him that I was a customer waiting on a script for an hour. He never apologized; but insisted that I leave. I went to the pharmacy where he was checking to see if I was telling the truth. Even after, he said "I thought you were a homeless person". I will not repeat all he said to me; but he was discriminating against me for having a cane and a disability. I usually bring a rolling case to transport my items since I am disabled. He told me it looked bad as well. To my dismay, I discover today that he still works there. He refused to tell me his name then because he knew his behavior was wrong and that I was trying to maker an official complaint. I hope this is official enough. Walgreens can do better. Maybe, if he had no job, he would be more understanding towards the homeless. No one should be treated that way, homeless or otherwise. I assure you that my rents and house payments far exceed his entire living expenses. He should not be allowed to work with people at all. Keep him in the back and out of the way, please, if you keep him there at all.

I take morphime for chronic pain. I had my prescription refilled at Wallgreens . Instead of filling it correctly which was morphine Sulfate E. R. 15 milligrams ...they filled it at 60 milligrams...this could of killed me ! I think this is ridiculous...I know people are human and make mistakes but this one could've been fatal! Wallgreens acted like it was NO BIG DEAL I'm considering legal action !

This pharmacy provides the worst service. Their employees think they deserve to be treated like loyalty so they can be nice. Everytime I go to pick up my medication they make me wait...(drive thru) they never have the medication ready..(when I order two, they give me only one)...
The other day they gave me a vaccine to give it to my doctor...and they didn't put any label (keep refrigerated)...so the vaccine couldn't be used because of their mistake.
They are awful rude stupid people...

I started working at Walgreens on October 31st, 2010. At first I truly enjoyed working there, and felt I was liked by my fellow coworkers and management staff. I was sick a few times in December and one of which I had an ER discharge notice that I make of copy of & gave to my manger. I was told that it was fine & that they hoped I got better. I got sick again in February two days in a row and was told over the phone that if I called in again I would be fired. I went to the ER again that following week in severe pain & went to work the next day with little to no sleep and still in pain because we had a 5 minute meeting that stated what their new policy was for sick leave and it stated part time has only 3 days a year and once used you can't have anymore and even a doctors note would not excuse you. I wasn't feeling well while at work on February 18th, 2011 so I asked the manger on duty if I got the rest of the truck put away if I could leave early and she said it was fine. One of the other employees found out I was leaving early and I was in the back stock room putting things away when I hear the manger had a call. Ten minutes later she came back saying if I left I would be written up because she talk to the store manger who wasn't on duty and he said I would be written up and that any other time I do this or I would be fired on the spot. My whole six months of working there, many other employees have called in as I have done and or left early becuase they were sick or just because they wanted to and lived outside of town and were never written up or threaten to lose their jobs. I am not happy with the company Walgreens because not once did the store manger come to me and tell me I was doing a bad job or talk to me about why I was being singled out. The only person who told me anything was one of the assistant mangers when I called and said I was quitting because I didn't want to work for a company that doesn't care about their people or discriminates against one person because they are new and don't deserve the same treatment as the other employees who have work there longer.

I found several dozen maggots in a spice bottle of onion flakes made by this company. I purchased it in December 2010 (at Walgreens in Christiansburg, VA, USA) and by early Feb 2011 I used up my previous bottle (different brand) and got the Encore out. I pulled off the seal which seemed to be intact and saw maggots inside. Shocked I closed the container immediately and contacted Encore Gourmet Foods in Canada. After several attempts, emails, Encore Gourmet Foods does not respond.

where do you end this sweepsteaks. I don't see anywhere to ender..
I have been going to websites that only give me complaints.
I think for all the effort i made to end this contest, I should get a m$50.00 gift card.
Susan Hoover
14503 Iberia circle
chantilly, va, 20151
thank you

I purchased a phone card from Walgreens in 2008 and did not use all my minutes within the 24 months, which I will take blame for. BUT, this card was used exclusively to fax documents to long distance numbers. So, I went and bought another phone card in 2010, with only 150 minutes($10.00). I had used this card exclusively to fax also. Yesterday I could not get a fax to go through, so I eventually called customer service, who is telling me that the card is not made for faxing!?!? How can this be that a calling card I have used numerous times is no longer valid for faxing? It had always worked before! And customer service argued with me and talked over me as I was trying to explain that I have used this card only for faxing in the past. HORRIBLE customer service, and you product sucks. I know it is the card, because I can fax locally and make phone calls with the card, as I have tried both. I even had another person try to use the calling card from their location and fax, but it would not go through for them either.

I sent Walgreens mail service some Rxs and they were supposed to be $15 each for 90 day supply. They were all to be generic as noted on the Rxs by my doctor. The problem is that one generic is no longer available and Walgreens sent a brand name and billed me $102. They did not notify me of the super charges. I know what they did is legal but is not very consumer friendly. They will not take back the Rx. And their phone and email service is handled by a lot of automation and people that know nothing and are no help whatsoever.

On December 6, 2010, I received four paper prescriptions from my doctor and proceeded to drop them off at the Walgreens at Thompson and Emerson in Indianapolis. I had the technician verify that all prescriptions were in stock. I was told there would be about an hour wait for these prescriptions. I returned home and received a call from ERIN KRUEGER, pharmacy manager at this store. She told me that since I had this particular prescriptions filled previously on November 15, 2010, that insurance had denied them, and she could not fill them until December 13, 2010. This was not a refill, these were valid paper prescriptions dated for December 6, 2010. I immediately phoned my insurance company, Anthem, and discovered that my prescriptions were cleared for payment and for filling! ERIN KRUEGER LIED to me about insurance denying the prescriptions! ERIN KRUEGER also lied to my insurance company regarding my prescriptions. Anthem has documented records of them calling ERIN KRUEGER and her saying that it was "Walgreens policy" not to fill these prescriptions any more than two days early. This was proven to be untrue. As it turns out, it was ERIN KRUEGER's policy not to fill these prescriptions. It is NOT Walgreens policy, nor did my insurance deny these prescriptions. ERIN KRUEGER was hiding behind these lies as justification for her own mistake (as further admitted to Marcell Naddas, a Walgreens district manager). ERIN KRUEGER admitted to Mr. Naddas that she had, in fact, made a mistake, as Mr. Naddas admitted to me "that they had certainly dropped the ball". Please contact me if you have had the same issues regarding a prescription that you have had trouble being filled earlier than the previous month (either a refill or a paper prescription, I had paper prescriptions dated for the day I dropped them off, this was NOT even a refill!) and if anyone from this pharmacy refusing to fill the prescription no more than two days early and LYING about it! My insurance policy allows me to have ANY prescription filled or refilled two weeks into the current prescription. I received an apology letter from both ERIN KRUEGER and the district office in Carmel, but I am wanting to make sure that ERIN KRUERGER does not LIE to anyone else. In the apology letter, ERIN KRUEGER admits, now, that it was her "personal judgment" not to fill the prescriptions, instead of originally saying that, which I would have understood, and gladly taken my prescriptions elsewhere (which I had to do anyway), ERIN KRUEGER decided to lie! A manager of a pharmacy! I could not believe it! While it may be ERIN KRUEGER's right as a pharmacist to deny a prescription, I am sure that if she was truly comfortable with denying someone a prescription, she would not feel the need to LIE to customers and hide behind bogus policies, or telling customers of all things, their insurance denied payment! Unbelievable, this woman is a manager! Bottom line was for me, ERIN KRUEGER lied, first saying my insurance denied it, and second that it was "Walgreens policy" (to both me and Anthem), when all along it was simply her choice not to fill them! Once ERIN KRUEGER called me and told me that insurance denied the prescriptions, I had to return to the store, (at this point, I said to ERIN KRUEGER, "you should not tell someone that their insurance denied prescriptions, when it is NOT TRUE", to which she replied "that is not what is said, I said it was Walgreens policy", and I said, "No you did not", and again, she said, "yes I did", finally (rather than argue with her like a two-year old), I said, "you need to back my prescriptions out of the system and return them to me" (as instructed by Anthem, as they had already cleared for payment and filling). The paper prescriptions were returned to me by ERIN KRUEGER and I did have the prescriptions filled with no problem at another pharmacy. I would imagine that the other pharmacy does not employ liars! In the end, it did end up taking me around four hours from the time ERIN KRUEGER originally called me to get my filled prescriptions in hand. What a waste of my time!

Today I left my insurance card with my prescription to be filled at walgreens. I never received my insurance card back. Not a big deal, except it had my full name and my date of birth on it! Then when I asked them about it they tried to tell me that they never received it. Are you kidding me? And the best they could do is say that they could not find it. They never even said they were sorry. Beware!

Very poor service from the Pharmacy dept. as of late. Other people I know are saying the same things about Walgreens. When I see a decline in service from companies it usually means that management has gone down hill and they are desperate, and translates into a drop into the stock price, which means a stock shorting opportunity.

Walgreens shows their sale prices on the shelf. But when you get the register, they charge you a higher price. You have to watch them like a hawk and tell them they overcharged you. The clerks don't care that they overcharged you and they never apologize for it. Then you have to stand there and wait while the clerk looks for the coupon so that that she can ring up the correct price. I wonder how much money Walgreens makes on its unsuspecting consumers who think they are buying something for the advertised sales price and then get charged the full price. What a ripoff.

When I had been sick, the doctor prescribed a medication for me that I would take. I went to Walgreens and ordered the medication. I had been prescribed to this drug before and knew how long it would be before it was ready. When I arrived back at Walgreens, the pharmacist handed me the bottle of medication. I paid and returned home. When I opened the bottle, the, the medication was a powder. I knew this wasn't correct from my past experiences with this drug. It was supposed to be a liquid. I returned to Walgreens and requested to speak to the manager. I showed him the bottle of powder and told him that it was not correct. As a result, they made me a second bottle of the medicine. This time, it was as it was should be.

Unable to receive my medications timely. Asked worker if she could call another Walgreens to find if they have the medications. She told me to call them myself.

walgreens along with many other business over a money amount if u fill out a survey.This is on the receipt, i take my time and go to website and they are all scams. This is ridiculous and insulting.I go to website because i trust a company like walgreens only to find out its another scam.THIS IS VERY DISSAPOINTING AND INFURIATING...

Two Walgreens stores in Baytown TX are at fault, one refused to accept Military Tri Care Insurance, obious discrimination against veterans, rude, arrigant towards veterans, the second store, accepted the Military insurance for 90 day supply of med, but cheated the veteran by only putting 30 day supply in the large bottle, then repeately refused to correct the shortage, thus increasing their profits, to the detriment of the veterans health problems.
Three days later, after filing a complaint against the store, with Military Tri Care, the store reluctantly corrected the amount, but acted arrigant, rude, an indifferant, " its not a big deal " was what they told the veteran, TWICE, , a serious attutude problem, uncareing about the health problem of the veteran.

I know that the job market is low.. And yes I probably shouldn't be writing this.. However, I can not help the fact that the store managers of Walgreens do not get any compensations for putting in more time worked.. Yes I know we get the bonus once a year.. However, the company changed the fiscal year on us, so we all lost 2 months of bonus.. How does that work? We as store managers manage the store and pharmacy.. We are over all the pharmacist.. Now if the salaried pharmacist works more then 40 hours they get there "B Pay" overtime.. no questions asked.. If the store manager works 60-70 hours a weeks and asks for an extra day off.. Your pulling teeth.. We as store managers are the ones on the front line making this company money.. For the month of December..IN our district our Dm forced us all to work 29 days of December...What kind of company lets the DMs make up there own rules like that... I don't know I guess I'm just bitter in the fact the Dm doesn't have the decency to even give a "Sincere Thank YOU".. All he is worried about his million dollar house he just bought, that nobody in his district even gives a crap about.. yuuuuu.. Oh well I guess it could be worse..

Yours truely,
Overworked Manager