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I called and spoke to the technicam Rose Mary for refills to be told that there were none. In a very rude manner stated I needed to call my doctor for refills. Now in the past they would send a fax so why not today. I have a home in Florida and New Jersey, I knew I had a new script and available refills. So I called the Florida Walgreens to find out I did have refills. I was given the refill number and was able to get it filled. But it took me calling Florida to find out I had refills! Walgreens says there system is universal then how in the world is it that this employee couldn't find my refills. Now I've been going to this Walgreens since they open and she has been working there. I have yet to have an easy transaction with her. She has no knowledge of what she's doing and guess what that's begining to scare me. Thanks to this and other situations I am now looking for a new pharmacy.
The complaint has been investigated and resolved to the customer’s satisfaction.
To Counter your complant, If you have prescriptions at both walgreens she didn't know to check the centralized system for the new prescription with refills if you didn't tell her to. So that is your error not hers. The file at her store would have told her you didn't have any because she would have had to transfer it from the other store. I'm sure in your arrogant rage you didn't mention that
Do you work for Walgreens mgtab? I do and if a pharm tech can't find refills in the store file, it's mandatory to check in the central file. I'm sure this tech's store isn't the only store around. Common sense is NOT to blame the customer but to check everything before making asine remarks.