WarranTech
Reviews and Complaints

I've provided the receipt... If they didn't indicate that that was the reason for the discount, then I'M SORRY! Why are you all making this harder than it has to be for me as a customer!? Why does all that matter? You see MY date of purchase! You see the manufacturer's warranty EXPIRED in August! It's a no brainer! But you want to give me the run around... Simply pathetic!
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On Oct 26, 2017 12:08 PM, "Contract Inquiries" wrote:
Good Morning,

Our back office needs something showing that the unit was a floor model. Can you provide documentation to support that it was either refurbished or a floor model?

Thank you,

Contract Inquiries

I have been trying to get a washing machine repaired since September 5, 2017. B & M Appliance was sent to repair my machine. They came out and diagnosed the problem-which was a leak. They ordered the part. They returned and installed the part. I washed a load of laundry and the laundry room flooded. They sent another repair person out and he diagnosed a hole in a drain hose. They ordered the part. He returned and was at my house 6 hours. He flooded my entire laundry room and did not fix the washer. Another repair man-#3- was sent out to diagnose the issue. Repairman #2 had damaged the part that he attempted to install-while being at my house for 6 hours and flooding my laundry room. I do not want these inadequate repairmen in my house ever again and I demand a new washing machine. I have called 2 local repair services in my area and both of them have told me they will not even work on appliances that B & M have worked on because they do too much damage to the machines. The length of time I have been without a working machine is intolerable, unacceptable and absolutely ridiculous. I insist on speaking with someone that has the authority to take care of this faulty machine.

I am trying to get my Sharp 43 inch television repaired. After trying to contact customer service numerous times, I finally got through to someone. I explained that the sound on my tv just goes out/no sound. I have to turn the tv off and on to get the sound back. I was told that I had to call them back when the sound went out/off. After several calls to the company when the tv had no sound, I finally got someone to answer the phone. After troubleshooting the tv, I was told I would be sent a box to send the tv in for repair. Tv was sent and returned as repaired, problem solved. Well when I turn the t.v on it played for 5 minutes then cut off. Turned it back on the same thing. The television now cut on and off. It is now worse than before. You cant even watch the television now. I have tried to contact WarranTech to no avail. No one is answering the phones. I was on hold two hours the last time I called.

We have a Viking dishwasher which now has been called for service the 3rd time for the same problem, the second call they sent out a different service provider then the first, they couldn't figure it out so I wanted the first company Appliance Masters to fix it and they said ok but we would have to pay them and then submit the bill to Warrantech for reimbursement, now after less than a month the same problem again, if there is any charges I want Appliance Masters to be paid directly by Warrantech and not wait to be reimbursed.
Also this is the 3rd time for same problem, after waiting 17 mi on the phone(I hung up), then today I tried and waited 19 mi(I hung up again) I am getting frustrated with this company, it boarders on fraud.

We filed a claim with warrantech on our 75" Samsung tv. We will finally receive (we are told) a check for a portion of what we were told on a week to 10 days. This week be almost 6 weeks from the time the claim was made. The customer service is awful. They tell you one thing and say they will call back with updates, but they never call back. We called every 3 days and 2 different agents said we would receive our full purchase price plus tax (like the warranty says). We are having to settle for over $500 less. When I read from the warranty that tax was to be refunded, their agent told me that wasn't the warrsnty - that it was just a brochure. Complaints will be filed with BBB and their underwriting company, AmTrust.

We originally purchased this item from a local appliance store along with purchasing a warranty from Warrentech (repair master). A year later, there was a problem with the power button, Warrentech came to the house for a service call. Warrentech told us that they could not fix the problem. They offered us cash or a 2015 replacement of our unit. We chose to replace the unit. About a year later, there was another problem with the machine and it stops working. We later find out from Maytag that our unit was replaced by Warrentech with a 2011 model which was supposed to be a 2015 model. We contacted our local appliance store and they contacted Warrentech. We also sent all of the emails from Warrentech to the appliance center with the information that they were replacing our unit. Warrentech has no record of such replacement! They claim they never did the replacement! Can we say fraud? They told us they were giving us a brand new unit and gave us a refurbished and an old model. Now, are family is without a washing machine. This company is so unprofessional, fraudulent and dishonest. We are also contacting the BBB. We want a NEW replacement of our washing machine, not an old refurbished unit.

Model #: MHWE950WW02
Serial #: CS12608037

I own several apartment buildings and have been replacing window A/C units over the past few years. I have bought over 12 units ranging from $275 to $1000 and was talked into buying warranties with them for "Piece of Mind". It has turned into a headache and nightmare.

First unit failed after 14 months. They sent a tech out in a week. When he arrived, he had the wrong parts. Told me I had to reschedule. 10 days later they told me the unit could not be repaired and it was my responsibility to return the unit and install the new one.

Second unit failed in 16 months. Temperatures were exceeding 100 degrees with 75% humidity. They could not send a tech out for 7 days. I replaced the unit myself and when the tech came out to inspect it, he spent 5 minutes on it and said it worked fine. A $400 A/C It is now sitting in the corner of my garage while I argue with them.

Third unit failed after 18 months. After multiple calls and 14 days, they offered me a cheap $150 unit as a replacement. When I turned it down, they said that they are under no obligation to replace the same unit. I took a store credit for $163 to replace a $265 appliance. AND I have to replace it once again myself.

These warranty policies are a joke and a total ripoff. I have spoken to supervisors only to be told that they are no obligation to take care of me. Under the policy, they can take months to repair a unit and are not obligated to replace a broken unit with the same model STEER CLEAR! THIS COMPANY AND THE PEOPLE WHO WORK THERE ARE THIEVES.

I tried to get services from Warrantech Consumer Product Services. I called them and heard only fake promises and lies. I tried to reach them within several weeks, but these jerks only avoided me and told some rubbish. I was really disappointed in such attitude and services, and I have no idea why they behaved like this. I wonder if there are other people, who haven’t received the promised services from them.

Warrantech, do not do business with this company. I purchased a 5 year warranty with this for three separate appliances. They approved a dryer repair this Saturday after a technician came to my home to inspect the unit. Parts were ordered, then on Monday I was conacted that they were "dis-approving" the repair based on "excess lint". This is simply NOT true, I was in the room when the unit was taken apart. This appears to be a fraudulent tactic on their part, and I am kicking myself for NOT doing my research in advance. I would not have purchased this 5 year warranty had I read some of the other issues people are having with this group. Don't do it. Steer clear.

DO NOT PURCHASE A WARRANTY from this group. Read the other reviews there are so many out on the web about this group not fulfillin claims or making it so difficult that people give up. They did the same to us, approved a dryer repair of which we had a 5 year warranty, then called and said they were "unapproving" the repair due to "excess lint" which is simply untrue. I was there when the unit was disassembled and this is a lie and a fraudulent reason for them not to provide the services that I paid for. I am disgusted with this company. DON'T Do business with them. I wish I would have researched before I wasted my money. But don't fall into this same trap. JUST SAY NO!

After two hours on the phone yesterday and countless e-mails, I can only say that Warrantech's customer "service" is awful. There warranty is also not worth the paper it's printed on. Basically, I had a single key that wasn't working on my laptop. I had properly registered my warranty.

Despite these facts, I was required to e-mail three times so that they could "confirm" my warranty|. No one ever got back to me about "confirming" the contract". Instead, I called and called and e-mailed, .

Eventually, I was told that I could send the laptop at my expense so that they could review the problem". Then, if the problem was resolveable and they had the part the key would be replaced|.

This whole process would take a minimum of two weeks and would, again, be at my cost..

When I eventually spoke with a representative I was told this was "company policy;." Great policy - be careful and do not purchase their warranties, which are sold through J&R music.

Warrentech says they provide fast in home service...My television has been broke over a month. They still havent approved the repair!. They have so many hoops to jump thru that they are a very poor company'. I would not recommend anyone buy an extended warranty on anything that has their name on it/. Very very poor company, . I have a Sony 52 inch television that repairman comes out and has to take my tv to the shop to "reproduce" the defect'. Now it has been gone for two weeks and still not even an estimate for what it would take to fix it/. Very Very Poor Service?. Do Not do business with them it's a total waste of money.

I purchased an "in-home" warranty for my 55" Sony and the TV stopped working after four years. There was a flashing light that allowed me to identify the issue. After my first call with Warrantech I was told that they would send me the part and I could install it myself. So much for "in-home" service but that was actually the best part of dealing with them and it would only get worse.

After waiting a week for the part and not receiving anything I made another call to have the package tracked. The next rep told me that the part was not covered and it is covered by a different warranty. J&R Music World did not offer any other alternative warranties that could be purchased. There were no exclusions in their policy so this should not have been declined.

I failed to mention that no one ever called or emailed me to notify that the part would no longer be sent. In my experience, Warrantech reps are either incompetent, liars or both. Of course there is always the possibility that they are told to give any one who calls the runaround.

I wish I researched reviews about RepairMaster / Warrantech before I purchased the TV warranty four years ago. I am highly disappointed that J&R would associate themselves with this kind of company. Needless to say I will NEVER purchase a RepairMaster policy again and will tell everyone to do the same.

So i bought a tv from hhgregg back in November no complaints with that but i decided i didn't want the extended warr. that warantech offered.i called them they said i would get a refund sense it was within 30days hear it is over 3 months and still getting the run around.called them back they told me a had to send a letter in saying a wanted to cancel did it.still nothing called back supervisor was supposed to call a week later hear i am on the phone with them again still going through the same.

Purchased RepairMaster 5 year warranty at the time of purchasing KitchenAid KERS807ss range. Two and a half years later we had some water boil over on the stovetop. It appears to have damaged electronics in the front panel controls (must not have been sealed correctly). RepairMaster and their authorized repair facility say they will fix it. However, after over 4 months our range is still not fixed. Whirlpool(makers of KitchenAid) does not respond to repair facility's request for correct part numbers to repair oven. We have been more than patient not having our range working for over 4 months and RepairMaster insists they will fix it. Talk is cheap! I would not, currently, recommend RepairMaster/KitchenAid or Whirlpool to anyone... We have 15 guests coming for Thanksgiving tomorrow and our range is still not working.

I called these guys and it been a month and they haven't done a single thing. There strategy seems to be to just give you the round around in the hopes that you will eventually give up. Do not ever buy an extended warranty from these guys!

I also spoke with one of there supervisors and he assured me he would call be back guess what? It never happened, now an entire month has passed and here I am once again waiting on the phone being told their customer service is busy. Expect to wait a least 15 minutes before you talk to anyone and they expect them to say "well this is the first time i'm hearing about this.." and then proceed to jack you around.

Picture quality became poor and Warrantech was called on 2/25/08. Teresa advised to contact Mitsubishi. Tried contacting Mitsubishi direct and only found sales infor sites and email sites requesting fees for information. Recalled Warrantech on 2/27/08 and talked to Veronica who gave me a claim number [protected]-TTA and said that DTR Technologies would call me regarding setting up an appointmnet. No call came in from DTR, so on 2/29/08 I called Warrantech again and Yvonne put me on hold for several minutes and then came back and said that she could not get hold of DTR but that she would continue trying and would call me back later in the day when she got hold of them. No phone call came and no service is anticipated yet at this time. The Warrantech extended service plan is set to expire 5/26/08 and resollution of this problem is required immediately.

My contract with this home warranty company expired on Oct 2nd. I usually get a reminder in the mail or a phone call to renew this contract but this year I got the letter with a date of Oct 14th. When I called the company to place a claim, they told me that my policy was expired and I had to wait for 30days before I could place a claim.

Besides that, my current policy plan that I have was discontinued which they didnt let me know till I called them. I explained to them that this was not good customer service on their part to not to let their customers know about discontinuing a product that they offered their customers in the past.

I was told that their manager Bryan A Myers would contact me but he never did so I called them back again, and got him on the phone and he was totally discourteous and sticking to his policy. He even told me that I could take my business elsewhere. No wonder a company like this has shares at 0.43 I believe that people who kept him in that position should be held accountable for this companys poor performance. some of his staff were more courteous than he was

For him, his policy was more important than retaining a customer, Penny wise pound foolish thats the best saying that befits him! His boss is Evan Rothman who I will be contacting next. I want to see if he would like to get his earnings per share higher than the mere .43 cents!

After trying to get TV fixed for over 60 DAYS, WAS OFFERED A REPLACEMENT WHICH IS NO LONGER AVAILABLE! It is now another 30 DAYs and still have no resolution and can not speak to a supervisor...seems to be a HUGE issue to even get a supervisor on the phone. Asked three times to speak to a supervisor in March on the same call and young man refused to let me and said one would call me, have yet to get that call. Called back today and insisted on speaking to a supervisor whom after sitting on hold forever wrung into VOICEMAIL! What in the world is wrong with this company? 90 Days later NO RESOLUTIOPN and nothing they say is true?