WarranTech
Reviews and Complaints

I work at Warrantech and would like to discuss this complaint. Please contact me at [protected], Theresa.

I purchased an extended 5 year warranty from Warrantech through HHGreg. My dishwasher stopped powering up so I filed a complaint. I later received a check for $106 for a $600 dishwasher! The letter states that they will only pay up to the purchase amount of the dishwasher. So, since it had been worked on before, they took the previous repair amount off the purchase price and it left me with $106 dollars! They said it was under the “terms and conditions” of the contract! I suppose I should have read every word on the contract but who can do that while trying to purchase something? I feel it is a scam plain and simple. How can they sell insurance and then not honor their sale? This just shows how greed is killing America. I am not done with them yet but how much does someone fight for $500?

I thought I was the only one getting no service from Warrentech! Same things have apparently happened to a number of people! I too was told initially that only 1 of the 4 appliances that I purchased on the same date was covered by their warrenty. After faxing them the invoice several times, proving that I had bought extended warrenty on all 4 items, they told me it was Pacific Sales fault. After much calling and refusing to take their "we can't help you" responses, they did finally enter all my appliances in their data base. But now, when I get on their 360 protection web site, the site says I don't have a protection plan. What's worse is I've had people out here 4 times to try and figure out why my range intermittently shuts off, and I can't get anyone from Warrentech to tell me how many times I have to get a repairman out here before they will issue me a reimbursement check.

Purchased Ice-Maker online. As added step since the first ice maker stopped working the 13th month, I paid for a 2 year extended warranty. As before ice maker stopped working the 12 month after purchase. Contacted Repair Master/Warrantech Companies on 4 occassions. I was given a run around each time. The price for the warranty was filled out incorrectly. The warranty needs to be revised since it was being used in a business. The warranty is still being processed, someone will call you within 24 hours. Eventually, I was told the warranty would not be honored due to it being used at a business even though it was used in a private kitchen with only 3 employees. After being on hold for over an hour (I have speaker phone so I was happy to wait it out, on principle) I was transferred to 4 different employees all giving different forms of the same run around. I requested by $39.99 fee for the warranty be refunded to me and they are denying it. This is a typical scam shop and I do not recommend anyone buy from them. Additionally I would not buy product from a company that works with them.

I am experiencing the same problem as Thomas except this has been going on for well over a year. My TV was unrepairable and they agreed to a cash out. Now they are telling me that there is no record of such an offer and they will not cash out but give me a lesser unit that I do not want.
Your better off replacing out of your own pocket then to rely on this company.

Buy a warranty from Repairmaster Warrantech at your own risk. I bought a 56" D-ILA television for more than $3000.00 (not including tax or warranty) and warranties totaling over $369.00 from Repairmaster / Warrantech. Before I bought them I called their customer service to make sure it covered the "light engine" because research told me it was a very expensive part, I was told that was a covered repair. 3 and a half years later (with a year and a half left of the 5 year warranty) the light engine went, I called and was again told by the representative it was covered. They sent a tech out (about a week later) and he confirmed that was the part that failed on the TV. Called Repairmaster / Warrantech again and was told it would be a week before they made a decision, a week later I was told they weren't going to fix the TV but replace it and they'd contact me in about another week or so to tell me what they were going to replace it with. Well a week later they told me they were going to replace the TV with a Mitsubishi DLP which is not in any way comparable to the television it would be replacing (would YOU take a Geo to replace your BMW?) so I asked what the cash out option was and was told $1194.99, the cost of the Mitsubishi. I researched for a week and couldn't find ANY TV in that price range even close to comparible. I opted for the cash out anyway, figuring I'd have to put about $800.00 of my own money with it to get something even close to comparable and was told it would arrive in the form of a gift card in 3 to 5 days, when it didn't come I called again (several times) and I'm still waiting (it's been a month and a half since the problem started). Not only do I feel ripped off but lied to as well. Time will tell if I see any settlement at all, or if I have to take them to court to get my measly settlement. I've since read reviews on others who have had bad dealings with Repairmaster / Warrantech and thought I'd add my voice to the group in hopes of helping others to avoid the disappointment and frustration I've experienced. Had there been reviews of this company back when I was looking for the warranty I certainly would have passed on buying my extended warranties from Repairmaster / Warrantech. I've read many good reviews on the Square Trade warranties sold on Amazon (they currently pay the price you paid for the TV if they opt not to fix it, not what THEY consider to be a comparable unit) when I do get my replacement I certainly won't be looking to Repairmaster Warrantech to purchase my extended warranty, Square Trade here I come! This review has been my experience with this company, your results may vary, only you can decide if you want to take a chance on having a similar experience.

bought a a-rmap5c5 5 pieced major appliance 5 year total protection. for $399
so far all the hallmarks of a scam.
long waits for telephone to pick up
at first said that vendor did not prepare invoice correctly
then then will get back to me
never did, phoned - spend five hours on phone waiting
they try to wear you out shamelessly

then they annoint a repair service and taht is a answer machine
no call back either, thye weree meant to call me.

a month has passed. Has anyone ever sued these outfits.
they market thier products well but this is not good enough

what i hate most is they say call back if you dont hear form us in 3 days
seems they have no plan ot call back

thomas

I bought a pair of Bluedio UFO with a 3 year dent and spills guarantee from SMART GUARD (warrantech). I did this because Bludio in China does not honer people in the US. I know ive tried so when I saw that was it was 3 year guarantee, of course i paid for it. after 4 months they broke. I called the number they gave me [protected] then they transfer me to amazon. there excuse was trey cannot supercede the 1 year that the original company has (i don't know what that means) they gave me my monie back without my permission on my credit card.THEY ARE SCAM ARTIST! THEY OWE ME, I would not have purchase them from Amazon. I learned the hard way. I'm out 200 bucks, thats 1/3 of my income.I prefer Ebay, they wouldn't have gotten away with this!

This investigative report has identified who Pacific Guard Warranty is. They are run by a man named Christian Westbrook. His picture, home address and telephone number appear in the blog if you want to discuss your warranty with him.

http://claycord.blogspot.com/2009/05/auto-warranty-calls-coming-from-concord.html

Please call [protected] and dial extension 1664! This is one of the scammer's direct number. Please call him as often as they call you.

I got a call from [protected] and played along. The Reverend Anthony tried to sell me a warranty and gave me his number and extension.

I have been hassled enough by these guys please return the favor!

They called me from 14 different numbers and locations. Now whenever a number pops up on my caller ID that doesn't look familiar or local, I wont even answer it. I did play along on their game though. I pressed the number to talk to a rep, the woman asked me what year and make & model of my car. I answered her with an accent and said umm yes, I have a 36 inch penis. She actually thought it was funny and laughed. Then she hung up. They still call me maybe once every 2 weeks so I guessed me playing along with them kind of worked.

Received yet another phone call from yet another number (tried blocking the one from my cell phone but it didn't work) I played along, and said I had a newer car and asked how they got my information. I was told by the guy on the phone that when I bought the car the dealer sent the information in. First, I don't own a new car, its older than dirt, second my old car was bought from just a regular person, no dealership. This proves they are outright liars and should NOT be trusted. Anyone who even works for this company should not be trusted with anything they are the lowest of the low!

I just received a call from these a$$holes, i tried to get a company name and they hung up on me.. glad to know that I didnt trust them right off the bat. here is there number [protected]. I dont know who these people are, but i didnt like being hung up on.

but if they call my cell phone again, i'm going to have to do something about it..

Got a call on my cell phone today from: [protected]

Please make the calls stop! I asked for a company name and was given
"Warrenty Service Center." I asked where they were located and was quickly hung up on. The calls will not stop. How can I make it stop? The phone companies and the government are going to have to step up and help. I'll join the class action! lpiippo@hotmail.com

A salesman named MARIO from Pacific Guard Warranty just called me on my cell. His extension is x4210. He hesitated before sheepishly giving me the name of the company. He was probably a newbie. I get automated calls from this company on my cell and home numbers every day, a few times a day.

I too have been getting calls like this and have been trying to get them to stop. I have not done a whole lot of research yet, but I have a hunch that the Warrantech Company in TX is not responsible for the telemarking calls. I think the scam artists are just using their name to con people into looking a real website where it looks like they are a valid company so they can get money out of it. If you go to www.warrantech.com it has all kinds of contact information and informations about their policies along with a special page that explains that they make no outbound telemarking calls. I think this company is an innocent party and not a part of this and they are getting unfairly nailed by the scam artists. When I talk to the telemarketers, they cannot explain any of the details of the warranty and just want money, and when I called the real Warrantech, they seem happy to explain their policies. When you call the real warrantech at [protected] and listen to their telephone options, the options are to make a claim and questions about coverage, not if youre interested in new coverage. When I called them, they told me they couldnt sell me a warranty directly to me because they just sell to dealerships...they said in order to have a warranty with them I'd have to go through my car dealership. I think they are being used by the scamming fake telemarketers. I wouldnt be mean to their ceo or others untill I was sure they were affiliated as they seem to be victims too.