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Whataburger
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1.1 18 Reviews 592 Complaints
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Whataburger Complaints 592

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C
10:25 pm EDT

Whataburger service

Ordered a #1 with cheese, mayo & mustard, no tomatoes and no pickles. Received exactly that but without the cheese that I paid for. Walked to the counter, employee finally noticed me and says what's up? I said could I get some cheese please? He said yeah. Walks to the back and never see him again. 3 to 5 minutes later, a lady coming back from break I guess says can I help you? I said yes I asked a guy for some cheese, but I'm still waiting. She says well I can grab it? I said at this point can you just make me another one? My burger is cold and the cheese won't even melt to it. She said If you want to just give it to me, I can stick it in the microwave with the cheese. Still being very nice... I said can you just please make me another one. She goes to the back and the other employees are like why what's wrong with it. Comes back out and said here ya go. I unwrap it and there's globs of mayo, the bun and patty are flatter than a pancake/ crepe. Thanks I greatly appreciate your rude attitude and terrible customer service.

Order#252794 Aug. 29 @ 8PM

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C
3:12 pm EDT

Whataburger mushroom swiss burger

I want a Mushroom Swiss burger that looks like your advertisement picture not the one they actually serve. False advertising poor food quality. I'm very dissatisfied with what I received it's dry cold and the weird thing is that the Whataburger I got it from was super busy at the time you think it would have been hot and fresh. It looks like someone stepped on it before they served it to me. I've ordered these before and the other ones haven't looked much better so quit advertising the nice looking hamburger when that's not what y'all serve.

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B
2:05 am EDT

Whataburger patty melt

8/14/19 Order #578193 at 12:25 am in Cleburne Tx. The cashier was very pleasant and we got everything we ordered. However, after taking our food home, I find a strand of hair in the middle of my Patty Melt! Disgusting! I understand that we are all human and things like this happen but felt the need to let you know.

Thank you for your time.

Sincerely,

Jennifer Campbell
[protected]@jenncsmpbell.net
1232 CR 429
Cleburne TX 76031

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D
1:45 am EDT
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8/12/19 - I arrived at the location at 11:27 I waited in the drive through line until 11:35. The driver behind me backed out allowing me to back out as well. I ordered at 11:39:59. My receipt number is 225727. A gentlemen that was waiting next to me had to leave to go to work even though he already paid and didn't get his meal. I was about to leave myself...

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A
6:41 pm EDT

Whataburger employee

I am an outsider that knows plenty of people that work at that location and have witnessed the mistreatment and harassment of several employees by another employee named Donna and another employee named Terra i think her name is, I am a loyal customer at this location and am saddened by the behavior of this management staff and am appauled at the fact that Whataburger stands for this!

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A
10:15 pm EDT

Whataburger parking lot

I was going to take loch with my family at hidalgo tx location and you guys have a officer working out side of the location and he toll me i can park my car becose its only for customers i try to tell him the we go to take loch but the officer was bery unrespetfull with my and my wife we star to comply and i toll him ware is the manager of the location and the officer toll me if i don't leave he was call imigration i am permantent resident and i never be in problems with any autority but im not agree whit this officer i hope you guys make somting at respect this is the last time do i go to any whataburger loction thaks and god blees

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M
5:32 pm EDT
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Order 514993. Ticket Time 3:30 I'll start out with, I love Whataburger and always have. While working I can go to Whataburger at 21st and Yale in Tulsa and the maximum time waiting is less then 10 minutes. Great service and friendly workers. The store at 10121 S. Memorial Dr. in Bixby Ok is so slow getting your food out and has been for awhile. Today I...

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G
10:09 pm EDT

Whataburger wrong order

I ordered a mushroom swiss with onions meal at Pearland/Shadowcreek location. Had to wait a few minutes, not a problem. Customer service was professional...awesome. However, I should have checked my order before I left the window. I get a mile away bite into burger and it's a regular cheeseburger. I did not feel driving back because I had not eaten all day. Suggestion member need to read ticket and writing on burger wrapped paper to make sure it's a match.

E. Houston
hou.[protected]@gmail.com

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D
9:37 pm EDT
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I went to this Whataburger on Wednesday afternoon at 7:45. I ordered a number 2 and my wife ordered a grilled chicken sandwich. First we waited 30 minutes before i finally lost patience and went to the front and asked the guy who took my order to check on it. He went to the back and after words with another employee managed to get our food. The double meat...

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C
2:28 pm EDT
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I waited to get my burger and fries for over 40 minutes. I was on lunch break and only had 30 minutes so I was already running over. I had to go ask them about my food for them to remember and they "found" it by the driver as the girl said. When I finally got it I had to leave in a rush but walking out the door I grabbed a fry and it was hard and cold. When...

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J
4:33 pm EDT
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I went to order an lunch for myself from drive-thru and they gave me the different food that I ordered and I found out when I arrived my work and I eat here almost everyday. I called up the store and asked to talk to an manager in charge and I explained her the issue and she asked for me to bring my receipt and tell her some number and I explained to her I...

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J
12:26 pm EDT

Whataburger employees

I was at the Whataburger in white settlement, and for some reason their location was closed. They had no signs up so I proceeded to walk inside. As everyone was just sitting there this heavy set white girl approached me saying "we're closed" on a very rude manner. I was like okay but there's no signs stating that and the door was unlocked for anyone to walk on. She proceeded to be disrespectful and said "yeah I know but we're closed" then said in a sarcastic way "sorryyy and started laughing with her friends. I said okay I understand but next time be more respectful about it. As she mumbled okay [censored] to her friends and laughed. So then I went to the one in lake worth I got there around 11:05 AM which I do understand is after breakfast but I've worked in fast food before and any one who knows how to run their business properly will keep they're breakfast menu to about 30 minutes after. They said they had already put everything up. 5 minutes after and they somehow have put everything up? Sounds like they're closing early! I hope I get a response because I go to Whataburger quite a bit, but I will take my money elsewhere. here is my email to get in touch [protected]@gmail.com

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F
6:21 am EDT
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On 7-29-2019, Luiza Ramirez is the Manager and in charge of the night shift located at 131 S Americas Ave El Paso TX. I ordred as usuall at this location 6 Breakfast taquitos. This was approximately 2:40 a.m when I placed my order. I placed my order as I usually do, and didn't see a cone, which is usuallly placed so customers don't go into the second drive...

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J
10:52 am EDT
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To whom it may concern, We are a regular at this particular location and in the past have had NO issues with any of our food. We went on Friday evening, July 26th, got there about 7 pm. It was a little busy but that is typical for a Friday. We ordered and had to wait a bit, no problem. We finally got our food and the French fries were not fresh at all. It...

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S
1:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger service

Went in with a party of people order a #1 Ann the way with cheese. We grabbed our drinks and sat down. Orders came out and they began to eat. I sat and watched people that come in after me get their food and I still have nothing. Went to the counter and asked for money back. After standing another 10 minutes they bring out my food no manager apology

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S
3:57 am EDT
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This is the second time in 2 weeks that this crew has messed up the order. I ordered a #26 bis and gravy on jalapeno ch bis. Extra hash brown for here. First time I got a Chicken on bis. This time a # 22. This guy doesnt listen or can hear. Please get someone who can do the job. Thanks I WILL NOT USE THIS STORE AGAIN. EVEN WHEN THE REGULAR CREW IS HERE!!!

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S
11:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Lady working the counter very nice and tried to make it as pleasent as it could be.wasnt busy and 2 cars in the drive thru and we waited 20 -25 mins for our food which was a #6 no onions and #4 with no onions and no pickle witch had both on it and no cheese or no jalepenos fries were not fresh or hot burgers wasnt even fresh . when we took the #4 up...

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S
2:19 pm EDT

Whataburger junior burgers

Today, 22 Jul 2019, we once again tried to get a HOT/warm Junior Burger. As usual it was stone cold. In the five years that I have been going to this facility I have NEVER gotten a hot off the grill junior burger. They are not even warm. Yet at the store in Corrigan, TX, they are hot or at least fairly warm. Not cold. Why is this happening? What can be done to correct this problem?

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P
2:07 am EDT

Whataburger cleanliness

We were eating in the restaurant around 12:30 A. M., and Brandon was sweeping the floor and used the same broom to sweep chairs and benches off. This is really disappointing knowing that people have to sit on the chairs and benches. This makes me wonder what other things are being done like this. I don't know if I could ever go into this place again.

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A
10:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Whataburger cleanliness of store

We have been going to Whataburger #820 in Cleburne, TX for some time now. It is consistantly getting worse. On Thursday of this week we went in for breakfast and there were only 2 tables that did not have good and crumbs on them. The floor around the drink fountain was so dirty our feet stuck to the floor. When I mentioned to the manager she needed to have someone clean tables and they floor after several minutes she had a young lady get a cleaning rag (which was stained and not very clean) to clean the table, she cleaned 2 tables. No one in the time we were there ever cleaned the floor. If the front where customers can see is this nasty how bad could the cooking area be?

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Management was posted on Oct 11, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 610 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
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    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
    Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number
    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
    Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number
    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024

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