Wish’s earns a 1.1-star rating from 4437 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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wrong solution
I ordered a sourin drop and it came today in the mail damaged, and they refunded me but I would have liked them to send me a whole new sourin drop instead of refunding me because i ordered it to have it this month not get my money back and not even have one... I would like them to send me a whole new one and not refund me.. I am very displeased with wish.
ear cleanser and cereal box
I am getting really sick to death of you not allowing my payment to go through ! There is a white board blocking me purchasing on my pc and now you are stopping me buying on my phone . I put in my debit card details perfectly correct but still you don't let me purchase . I don't know what you think I am doing wrong ? You wrote and told me that the problem was solved but it seems you have not resolved the problem on YOUR side as I am the person I say I am I sent you 2 photographs and bank details of my last purchase at the time and you wrote and told me everything was correct again. But no this is the THIRD week you have messed me about . For some reason my 100% perfect PAYPAL won't work on your site so I don't understand that and I've contacted PayPal over this and they have told me that the problem is with YOU. So will you have to get this sorted or I am going to stop using WISH altogether as I am sick to death and very very angry at having to go through this every time I wish to purchase . I am a bloody good customer and am being treated very badly - I deserve a huge apology ! This is absolutely ridiculous
Sandra Jane Caley
PLEASE put it on facebook andTwitter
item was too small
June 2 was order date item received june 12 and the pants are way too small. Order number was 5cf40af69cda18412b871d2e. I am requesting a refund and a way to send the item back. Payment method was a credit card and I will be watching to see if it used for any other purchases. I was not told the item would be coming from China. Please let me know if you need anything further.
David Smitherman
20500 Sedalia Rd
Waynesville, Mo 65583
smitherman.[protected]@outlook.com
all my purchased items
I orderd 5 items 2 tents 2 seat covers for my car and an hammock none of my items hv come not one they keep saying they refunded my money on June 12 my bank has said they hv not received a refund from them at all I try to contact they use nothing but automated answering system through Facebook and instant message not one item has been received these people are committing fraud and using face book to do it how do you let them continue obviously I'm not the only complaint face book is something I trust your helping these guys commit fraud it's over 200.00 I would like a response and a physical phone number to contact these people
I’ll be calling the police don’t order anything from these people
Everything you buy they refund if you get your refund at all
payment - issues that need to be resolved.
I have paid for all the items that I have received. I have ordered some other items from wish.com and I sommited my Bank card to pay for theses items, but I keep getting the same response that there is a payment issues that need to be resolved. Please let me pay for theses items that I ordered with my Bank card. I've been waiting to pay for the items that I ordered for more than a week. Thank you please contact me asap! Thank you again.
it will not let me order what I want to order.
Everytime i type in my info and hit submit it tells me i have to visit this site to get it straighten out. Ive never had any trouble with this site at all. I havent ordered anything in a few years but i want to start back ordering but its telling me to do this. So i was wondering can u please fix this for me or ill just have to cancel and bring my business else where since it seems like u dont want it. Please reply back or fix the problem for me please. Thank You!
P.S. Ive been ordering from this site for years so i would hate to leave it but i will.
stolen card used to make purchase on your website
Hi-
The below person stole my credit card and purchased about $300 worth of items from your website.
Is there anyway that you can stop the items from shipping to their address?
I have canceled my credit card in the meantime.
Please help!
Allure Walton
4019 Vista 19136
Philadelphia, Pennsylvania
19136
United States
Thank you,
Andre
[protected]@gmail.com
[protected]
fm modulator
I ordered a FM modulator through wish online app. I have entered my address in wish app as 1/66 Broadway Crawley, that means unit 1 in building no.66. But I can see my address as 166 Broadway, Crawley, Australia, in order history. I came to know the parcel is on the way.
So please provide me the contact information to let them know or s Nd them my contact number - [protected]
very high order and taxes! ridiculous
I am sending this complaint because I am unable to inform the company about my order as well I feel that the order was very high and the taxes. It's like I was paying for 2 different orders with that price. $87.50 they took from my account on 5/30/2019! Also I am not able to put in the problems I am having with WISH! I t says that my account has been flagged whatever they mean with that term. It seems like I'm blocked to communicate with a agent or somebody. I was never informed about this. Also I have received some sandals that are terribly made and they're to big. I would like a refund and a explanation about the flagged on my account.
I needed a size 10 in the sandals. However I’m undecided about them now. I haven’t ordered from Wish in awhile so I don’t understand what the problem is. Please let me know A.S.A.P lmabdallah@hotmail.com
pago no recibido
BUENAS TARDES, LE SALUDA JORGE TORRES DE ECUADOR LES ESTOY ESCRIBIENDO PORQUE YO COMPRE DOS ARTICULOS POR ESTE MEDIO Y NO ME HAN LLEGADO TODAVIA, ME GUSTARIA SABER CUANDO ME LOS HACEN LLEGAR, YA VAN HACER DOS MESE Y NADA QUE VER, MI NUMERO CELULAR ES [protected]
SON DOS PARES DE ZAPATOS, AHI LES DEJO EL RASTREO
HEXIN Large Size(EUR38-48, US 6-13) Men Old Beijing Style Casual Cloth Shoes Antiskid Loafers Flat Slip On Shoes
Tienda: zhangyujing88
Cantidad: 1
Llegada estimada: 16 may. 2019 a más tardar
new brand canvas casual men shoes british loafers flats mens masculino jogging driving shoes men's flat shoes size 39-44
Tienda: sanbeixaham
Cantidad: 1
Llegada estimada: 18 may. 2019 a más tardar
# de rastreo: RW197257075CN
Buenas tardes favor me podrian decir si va a llegar mi pedido o no, porque ya se estan demorando mucho y sino para que me devuelvan mi dinero
error on order/ordered led light outlet covers1
I made an order may 25th 2019 for 4 LED light outlet covers which was 7.80. it's not a lot of money but it's mine. I received an email saying that it was processed and it was shipping and I went to the wish app and my order is gone it's vanished. I have my order ID number I have the transaction ID number when they took it out of my account through PayPal I have all the information but it says error 404 error when I try to click on it in my email. I tried to get ahold of customer service I've tried to contact the seller but they say I can't contact the seller if I have never made a purchase.
a free gift I have not received as yet
when i first came upon your site i was eligible for a free gift al i had to pay was a charge for delivery which i was glad to do. it was a cap and i thought it would suit me i was told it would be delivered between the 4th - 6th june i have something else i ordered after the cap and that has arrived i have also ordered some more items so could you please inform what has happened to the cap.my name is trevor savage my address is 2 throup place nelson bb9 7rt my email address is [protected]@btinternet.com
wedding blackboard waiting time
Good morning, I requested a refund for an item purchased. This refund has still not come into my bank account. Copy confirmation of refund request underneath. Can you arrange for refund please. Thank you. [protected]@gmail.com
''
Hi Mary,
Thank you for shopping with us. Per your request, we have refunded an item from your order. It will take a few days for your refund to be reflected in your account.
Thank you for shopping with us & check back to find other items that may better suit your taste.
Order ID: 5cdc1baf74337240a41f8652 ''
Update
account locked for payment - sensitive information required?
Wish.com / there is something wrong with your user account. please visit https://www.wish.com/payment-issue to resolve this.
Locking my account, and then prompting me for a photo of my Driver's License and a Bank Statement (good luck)? What is this about? Nowhere in the Terms etc is this ever mentioned as information you require for accounts and payments.
someone hacked my account and changed password
Someone this past week hacked my account and changed the email address and password. I have tried to contact the company but they asked me to log back in using the new email adress. I notified then that i did not change the email but have not heard back from them. Also whom ever did it then refunded a bunch of items that i did not request a refund for so im sure they have taken that money to do what they want. I have shopped with the same email and paypal account for over 5 years and this is thw first time i have had anything like thia happen. The one person who contacted me was completely unhelpful. They did not adress my concern at all.
SOLVED. This happened to me as well today. Just got a email that I requested an email change which I didn't. Wish's security sucks. If someone wants to change their email, at least they should email to the original email confirming that you're really trying to do that, instead they send it to the email your changing it to the new email, so hacker can simply confirm the email, because it's their email. They simply send a notification to original email that you requested an email change. There's no way to revert back to original email. In my case no payment info was saved and I didn't order anything recently, so thank god. But I was able to take control back of the account pretty quick, because hacker just changed the email and not the password. When I received email from Wish that email has been changed from a@gmail.com to b@1secmail.com, I simply used the hackers email to login using the same the original wish password. I got in, then I simply changed hacker's email to mine and changed the password. Screenshot is attached, and it shows which email it was changed to, so you login to wish using that (hacker's) email and change it back. I hope that'll help. Please leave a comment if the trick worked for you.
I have had an email from Wish today thanking me for changing my email address and password. I can’t access the account now and have cancelled my debit card that was linked to my PayPal account. I still have my bank account details on my PayPal account as I’m an eBay seller and am waiting for payment for items. The Wish support are useless. After me emailing them they replied that I need to log in to my Wish account to view the answer! How can I if the email and password has been changed. Will my bank account be safe?
The exact same thing happened to me. So much so that I thought I was reading my own complaint. I'm looking into a class action lawsuit against them b/c this is ridiculous and they need to be held accountable because they are clearly not doing anything about it
problem with my account
I'm trying to make a purchase I have purchased a lot of stuff from wish and never had a problem and now a message keep saying they want to Photo of my bank statement and I will not send a picture of my bank statement that's personal and if they won't let me use my debit card then they will lose my business and believe me I have purchased a lot of stuff from wish.
bracelets
I was trying to cancel orders that had gone in my cart when came to find out orders had been added... I did not want to order the items... But they got ordered anyway. I do not know how to cancel the order don't have a order number... My address to ship is 3026 cresthill dr, charlotte, n.C. 28212... Please cancel these items... Thank you.. Sherrie dehlin
keep saying I have a problem when I try paying
There's nothing much to say I'm trying to purchase something and it's telling me that there's something wrong and then give no help when I go to directed website. Just sends me to Facebook? I buy a lot here n can't now?
Ive seen many other people with the exact same problem and no advice still. What is going on with this app? Also the website on my computer states no delivery fee except for free things yet I've paid delivery for every order and at times it's more than my order
customer service emails suck. account blocked
My account has been blocked. I've gone through the app and emailed several "customer service representatives" only for none of them to answer my questions. "why is my account blocked from making purchases?" and "how do I get it unblocked?". One of them didnt even speak the same language as me yet sent me the same cookie cutter excuses! They tried to tell me it was because I contacted my bank awhile back, (nov.) yet had zero problems with me making purchases in dec. And jan. So obviously that had nothing to do with it unless "company policy" also says "wait 2-3 months before doing anything". The reason I contacted my bank was because the app made an unauthorized purchase that I happened to catch and cancel, only for the representative (at the time) to deny me a refund on a purchase I didn't even make.
In short
How to unblock my account?! Im trying to buy a fathers day gift!
my account being flagged for excessive refunds
They flagged my account for excessive refunds... Well when I either don't receive my items that I order or something doesn't fit... Of course I am going to want my money back... Just like everyone else would... You can audit accounts all you want... I don't give a flying f*k! But I do want my money back and my account brought back to normal... After all you people are supposed to have a 30 day money back guarantee! But I guess after you never receive something or it's the wrong size... Too many times... They trying to say that you are screwing them out of money... Ugh... Who is screwing who?!?! Wish is screwing everyone!
Wish Reviews 0
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About Wish
One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.
Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.
In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.
Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.
Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024 - View all Wish contacts
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