Woodforest National Bank
Reviews and Complaints

I had charges on my bank.k account. Some I had no idea they would be there and an ATM issue that took money of account but only gave me 40 if the 200 I tried to getout. I had a 99 cent charge where I added storage on my phone. I thought would be put on the bill. Ofcourse itwent to the bank. 99. Sent fee turned into a 30 dollar fee. I've. Been a faithful customer. The Winchester Kentucky. Branch told me to get on here and get a code and they would waive one fee. Trying it. Praying it works. But doubt it.

Woodforestbank has the worst management every I was employed there for 7years and never in my life have I encountered poor management. The management at Woodforest national bank is a joke I have been mistreated and talked about. This job is all about self and I will never look back the manage talks to you as if your their child when your sick she refuses to allow you to use your sick time she also is lazy she never does her job the retail bankers do the turn over rate for this company is higher than any bank I have ever seen and the management is the reason for it .

I get paid on odd days the 10th and 25th. As soon as my direct deposit went in on the 9th of June there were 6 debits (bum, bum, bum, bum, bum, bum) relieving me of my entire Pacheco. I called the police department and was told that they have had several complaints on Woodforest Bank of the same nature. I called to speak with the fraud department and was told that they would not be able to issue any credits until after they had "researched" whether it was fraud even though it is clear by looking at the quick rapid fire withdrawals it was someone's intent to clean me out. I asked for a Supervisor to find out why my account would not be immediately credited and was told they had not "experienced a loss" and would therefore not be involved in crediting my account in spite of the fact that it is obvious theft. When I advised them that the police Detective and several other individuals I spoke with mentioned the same thing happening I got dead silence. Not only did Woodforest Bank allow this fraud and theft to occur but once advised of it refused to do anything to assist me in prosecuting whomever did this and refused to credit my account until the "research is complete". My entire check is gone and I do not get paid for another 15 days. $2400 was stolen with debits that this bank refused to stop once I called them. They kept quoting bank law and saying they had up to 60 days to resolve the dispute. This isn't a dispute this is THEFT and by all accounts is within their organization.

I spoke with, michael heil, and larry stewart, of branch (573) , and social security from thewestside office was trying 4/23/2015, on the phone to warn the bank that judy ann poston's direct deposit will be coming on her account ending in:2966, to no avail no one answered the phones, her account was compromised, on or before april 4, 2015, and her bills are behind 2 or 3 months behind and woodforest national bank needs to reprimand her her money for her bills and for her fraud protection rights

In over 30 years of dealing with service companies as a Family Physician, , Woodforest National Bank is the most horrible, deceptive and lying company I have ever dealt with. Once they sell you on their credit card service, you can not talk to a service rep. They added on a check reading service that we did not want...EZcheck...and then I continued to get bills despite complaints and calls to EZcheck and Woodforest National Bank. Both said the other had to cancel. After months of leaving messages with customer service and being told someone would call back and never hearing from anyone I am ready to boil over. After weeks of calls and message...I was told that the contract was for 3 years and there is a 495.dollar early cancellation fee...This was not in the original written and signed contract but in small print sent afterwards and nothing I ever signed.

DO NOT WORK WITH THESE PEOPLE. THEY LIE, CHEAT, AND CAN NOT BE TRUSTED.

SOMEONE IN TEXAS SHOULD TAKE THEM OUT.

SIGN NOTHING WITH WOODFOREST NATIONAL BANK. IT WAS THE WORST THING I EVER DID.
LET THEM KNOW I SAID SO.

Customer service: [protected] (Consumer)

Headquarters: The Woodlands, TX

CEO: Robert E. Marling

Founded: 1980

I worked for Woodforest for over 6 years and was a Branch Manager for them for 2 years. My branch consistently performed among the best in the country and I was repeatedly recognized for my performance. A much younger female co-worker made a sexual harassment complaint against me in 2012. She then recanted her complaint. She went so far as to tell HR she would quit if they did anything to me over her complaint. I was then told by my superiors that I not only HAD to keep working with this individual (which made me incredibly uncomfortable), but that my future job performance would be based on how I was able to move past the incident and get along with the individual. Things went well (although the situation made it incredibly difficult for me to do my job) until she decided she no longer liked working with me. Almost a year exactly after she filed the first complaint, she filed a second. Woodforest immediately removed me from my branch and would not let me communicate with any of my co-workers. This is before even telling me why. She was then allowed to bad mouth me and spread lies to the people I worked with at the branch, as well as customers, for A MONTH before any action was taken. I was interviewed once over the phone regarding the incident. I was then fired, over the phone, without ever being told exactly what evidence they used to determine I was in the wrong. The girl was then promoted within a month of my termination. A shameful betrayal by a company I had poured my heart into for over 6 years. If you're looking for a position in the financial industry... you definitely want to look elsewhere.

I have a checking account with Woodforest National Bank up at the local Wal Mart store, and I have a substantial amount of money in this account. My problem is that I work from home out of my home office and I do a lot of my transactions late in the evening or early morning. That is not bragging, it is just the truth about how I make my money. This is compounded by the fact that every time I try to check my account online I get some message that says Woodforest Online Banking is not available due to maintenance in progress, please try again later! Well I CAN'T TRY AGAIN LATER, I need to know NOW! So, I figure I can call their so called "24 hour automated account information" telephone line. Again, I am disappointed because the line is always busy or returns an error message on my phone that it is an invalid number, or it actually answers, but when given a list of choices to pick and you click the one you need it immediately hangs up on you! As you can see from the attached image file, the online banking page instructs you to call the automated number... Gee thanks Woodforest, that sinches it, tomorrow I am going down there and taking all of my money out of this keystone cops bank and finding a REAL bank to deal with!

I joined this bank because it was easy to get to and had great hours. I admit my branch is pretty nice. We know everyone by name and they are great people BUT we also live in a VERY small town so any bank would probably be that way. But recently some charges popped up on my card Woodforest refused to do anything to help me figure it out. The lady just told me I could protest it but there would be no promise I would get my money back and even if I did it would take 120 days. That was my rent money so I could not accept that. I did my own leg work and found out the charges came from a website so I called the site and they explained someone had listed a car on their website for sale. I explained I did not even own a car like that (though I wish I did since it was a high end car) and the website issued me a refund and flagged the account who used my card. When I called Woodforest back to let them know it had been handled and I need my card canceled and a new one issued the woman had the nerve to tell me I had to pay to get a new card! I am a victim of a crime here and they don't care and just want to profit from it! I mean come on! At least most banks give you one free replacement card a year especially if you were STOLEN FROM. To say the least I will be going in and yanking the rest of my money out and shutting down that account. Totally heartless and in bad taste to try and profit from a crime! How dare you Woodforest!

I do business with a specific firm located in the Phillipine Islands, and have made transactions with this company on almost a bi-monthly to quarterly basis. Each time I have made this transaction, my debit card has been turned off for suspected fraud. But did Woodforest contact me? No, I only found out after I tried to make another transaction as in putting gas in my car. Nobody likes to be the person in line who's card is declined AFTER purchasing gas. So today, I again made said transaction in the Phillipines, however this time I called Woodforest first to ensure my card was not deactivated. They assured me there was no block on the Phillipines, and I was good to go. Ten minutes later, after the transaction, my card was deactivated AGAIN for suspected fraud. I do understand the safety precaution, and the first time this event happened I appreciated that Woodforest would look out for my safety. However, now it has become a ridiculous inconvenience, and I will likely switch banks.

I had a savings account with wood forest bank. I requested a withdrawal of $6, 300. When I got home and counted the money, I realized I only had $6, 100. They shorted me $200. I called the next day and was told their drawers and vault "balanced" out. If that is the case, the person that waited on my walked off with $200. There is nothing I can do about it. The manager did say that there was a video of the transaction, but as fast as the person counted the money, i'm not sure a video will catch the problem. Over $2, 000 was in twenty's because they did not have enough hundreds for the transaction. My advice is to stay away from this bank. They are unethical and hire untrained employees.

I'm a 20 yr. Old female who recently opened account with woodforest national bank inside my local walmart store which is located off of hwy 321 in granite falls, nc 28630.
I've deposited several times in person and use this account to pay on my credit card. Just today I received an email that stated I was over drawn $5 and some odd cents. It read: service charge - $5.95 then I saw check: $41.83. I've never used any of the checks they gave me, only my debit card or transferring funds to pay my credit card. So I got online to look at my account and there it was; a check, none of mine but a check for everything I had left as of yesterday and at the top in small, horrible, barely readable print it stated: close account, no verified residence, no returned phone calls (Something along those lines) I can't get in touch with them now because it's the weekend but i've been in several times to deposit money and nothing has ever been mentioned to me about this. I am pissed and better get my money back!
Has anyone ever heard of this happening before? I mean wt?

I wrote a post dated check because I did not have any money until the second and two days later I looked at my statement and they had allowed the company to cash the check a week before the date. I asked them about it and they said the date meant nothing and that when they get the check they could cash it. I had NEVER heard OF Such A Thing.

This bank is notoriously known for taking clients money. They have taken over half of my paycheckS and this last time not only did they take my entire paycheck but they put me back in overdraft. Because of this bank and their business I was evicted from my home of 8 1/2 years, my baby was put out of daycare, my car almost got repossessed, I had no money for food to feed my 3 kids and I. They put me in a financial disaster. The lady at my son's FORMER daycare stated that Woodforest did the same thing to her. Its pretty bad when people ask you who do you bank with and you say Woodforest and you always get some sort of negative response. I have NEVER heard anyone say anything nice about Woodforest! They didn't even bother to notify me of the problems I was having with the account. They made an error on my account and refuse to take responsibility for it and try to help resolve it. I now refuse to put anymore money in their bank. Also there is an employee in the Savoy office Ken who is VERY rude and hateful. Who wants to bank with someone who is nasty to you?! I recommend for people who are considering doing business with Woodforest National Bank to RUN RUN RUN away from there and find another bank to do business with, unless you want to give away your hard-earned money.

I cant walk easily right now, and Woodforest Bank is located right in the middle of the Super Wal- Mart., . I arrived at the counter with cash to deposit, It was less than $200, but I clearly recall handing the stack of 20s to the teller ..I couldnt believe a week later that I saw no sign of the deposit online ..It has caused me great trouble paying 3 bills (We had a home emergency here last month withj broken air conditioning, plus I had just gotten out of the hospital after serious burns.)I MAY have accidentally left my receipt on the counter, because when you are in the riding cart, it is often hard to see over the counter. I went back to the bank and asked them to go thru the receipts from that day I was in, hardly a week earlier, she claimed she did but said there was no sign of it.. After reading the complaints against Woodforest and the precarious current position of that bank, it is my hypothesis that that cash was taken and the deposit ticket nullified. When you cant trust your bank, its time to make a change..I intend to at the end of the month..

This bank is as shady as they come! Not only do they charge outrageous fees, but they don't provide enough information when you get your e-statements to see what some of the transactions were for. When you email them to find out more information about the transaction, they charge you $2.00. It is a vicious cycle with this bank. But the kicker is... I bank in san antonio at the woodforest branch in wal-mart on se loop 410 and rigsby—and the manager took $50 out of my account without giving me any kind of notice. I pulled up the trasaction record for may 5, 2009—and the scanned copy of the debit was signed by the manager and the memo for the transaction only stated "xfer to proper account". This led me to believe that they had accidentally made a deposit that was supposed to be for another customer into my account. I pulled up my transaction history, and no $50 deposit was ever placed into my account by the bank. They stole $50 from me. When I went to the branch in person to get more information about the transaction (On several occasions) the manager was always "unavailable". I went to a different branch to see if anyone there could help me, and one of the other branch managers told me "very secretively" that it looks like the manager "improperly took the funds". I asked her to please conduct an inquiry into the transaction to help me get the $50 deposited back into my account, and she said she would "take care of it. " after 4 weeks of waiting and not seeing my money, I went back to the manager who said she would help me (At the wal-mart branch on jones-maltsberger in san antonio) and she acted like she had never spoken with me. She pretended to not know anything about my situation. These people are very, very shady. The customer service is awful. When you go into a branch to make a straight cash deposit, they treat you like you have to "qualify" just to put your cash in your bank. A straight deposit should never take 5 minutes. They are pulling up screen after screen, scratching their heads like they've never seen a straight cash deposit for $500. Needless to say, i've closed my account and now bank with wells fargo. I banked at woodforest national bank because it was close to my house, and I shop at wal-mart at least once a week. I thought it would be convenient, but did not realize I would be stolen from. I never did get my money back. Avoid these deceptive people at all cost.

I signed up with merchant credit card services when we first opened in may of 2008. I have never had a retail business so I was depending on the honesty of the sales rep representing this company. I am a seasonal business and only open for 5 months and closed the other 7 months. I tried to call and see if I could shut the service down the months my business wasn't open and was told I was in a three year contract and couldn't turn off service. I was never told nor was it in any of my paperwork that I was in 3 year contract. I didn't receive statements half of the time and had to call to get them. I tried to cancel the service today and was told I still couldn't because of my contract. I told them I never signed a contract for 3 years and they told me I was informed in statements of changes to my contract. If you don't receive statements, how can one know of changes and is this legal to change in the middle of a contract? I am paying $22.95 per month service fee when closed and not uses the services. I hate dealing with this company. They were very slow putting the money in my account too. Sales from friday, sat and sunday weren't put in my account until tuesday. Don't use merchant credit card services thru woodforest national bank.

As I was standing in line waiting to be served, a customer service rep told another client who was leaning over the wall while in line, that she didn't have a cash drawer and could go as slow as she wanted while she was waiting on ANOTHER customer.I did not hear the guy who was asking her a question.What she said was said loud enough to be heard by other customers waiting in line! After my business was done I pointed out to assistant manager that her employee should be retrained for making such a comment to another customer. She then came from around out of her booth to tell me it was none of my business! Actually she was very loud to me and others could hear her very well by this point.Because she sure made it my business when she allowed other customers to over hear her comments! I was then asked to leave. Her name is Tasha. Not to bright of a female to make such comments 'while on the job'.