Woodforest National Bank
Reviews and Complaints

April 24, 2018
I checked my account online and saw I was negative $3.07 so I immediately made a deposit of just $10 to cover the -$3 which left a balance of $6.78. Well at 4:51 am I get woken up from a email alert saying that I was charged $29 overdraft fee and they switched my deposit from the 24th to the 25th 😱. I call bank first thing in the morning and ask for a supervisor. Three reps hung up on each time I asked for a supervisor so finally the fourth time I get supervisor Kory. He said he submitted paperwork to have it reversed& I'll see it on Apr 26th. I think charging customers a$29 fee for a -$3 is absurd! And they say it's because we're in Central time ugh no ma'am /sir I'm in Eastern time so they need to update to real time no matter the time zones and also need to get a better ovdraft policy!. I mean c'mon if you go over a $1.01 you owe them $29 bs! Most REAL banks have at least a$10 before you get charged. But after today I will be looking into another bank so sick of the ripoffs & unprofessional staff. I also filed a complaint with the BBC
TBRIDGES

I have never been treated as if I am lying customer service. I am currently suck to hours away from my home and I called customer service because I made 1000 or deposit yesterday Carly I have no funds in my account that's why I deposit $1000 yesterday. This Mickey Mouse Mickey Bank will not contact the bank the check is written from to verify funds that way they can be released. I have never heard of such capital one chase frost bank Wells Fargo all for fact I know would contact the issuing bank of the check and go ahead and push it through due to circumstances as long as they got an approval from the original bank that the funds are available .
So I just point I have no other option except to cancel my account with wood for us because they have done nothing nothing to help me get home before the storm hits this town that I'm in. I give them a -5 star due to the circumstances of me being two hours away from home no food no gas no water nothing and they cannot help me out a dime .

I have a dollar amount from a purchase that has been on hold for almost a month. Product was cancelled and had the company that did the hold fax in a paper cancelling the hold. But yet it is still on hold. I would like to know where my money is. I have been to our local branch and contacted customer service and no one can give me a straight answer where my money is. I have bills to pay and a family that depends on me. I have been a long time customer and never had any issues with this bank until now, it has become a nightmare to try to get help from anyone at this Woodforest bank.

Woodforrest bank account open the account in athens texas Mrs.Torres said i had outstanding overdraft fee 556. It was over 10 years ago anyway i pay that knowing the statue limataion in texas. Is 4 years anyway i desposit money in the bank for her not put right amount on my paper copy. On the recipt on correct. But not on my documents when i got home to look them over .. Anyway i think this need to be address asap my name is Latoya Andrews Nathan the one who help me he was really good and helpful with the process only knowing to know your audience and mu kids were with me as well [protected] please address this concern immediately thank you i have receipt only not post them for my saftey thanks

When signed up for merchant services, I was sold a credit card reader for about $50. Nobody ever checked to see if it was compatible with my phone. Turns out that this bank doesn't have any readers compatible with Alcatel Android phones. Now I'm told that I cannot be refunded for the useless reader, I am forced to pay double the processing rate for keying in transactions manually, and I am not allowed to cancel the service because I am under contract. I couldn't imagine a worse way to do business.

I received the worst service from one of your brunch managers because I dont have a account with the bank. I ask to withdraw money from my account which he took my card, took my driver license, held on to it for 2 mins then told me it declined when I sit there in watch him he didn't even attempt to slide my card and I even told him that I don't see how my card declined when you didn't even attempt to slide the card so I went to another person he called them to the back in told them don't do the transaction your manager Louis Ramirez need to do his job a little better thank you

I've had my account for over 6 months . When I am swiping my card at an establishment that needs my address it's wrong & my card declines even though the money is there. Why is money still taken? Then its reversed which makes no sense. Why even take the money? I even made a change over 4 days ago & it's still not right. I was told it would be changed within 24 to 48 hours so why hasn't the change been made. I'm not happy with this account whatsoever. This problem is not cool & very much unprofessional.

I have the same complaint. But mainly I think it's ridiculous to charge that much, or anything at all for a new or replacement card ($15 is obscene for cheap plastic they're not even having to package and mail to you since you have to go in anyway: they claimed it was no longer required for activation, but it was—once you're given and charged for the card, you have to use their atm before the card will work ANYWHERE.
I've been a loyal WF customer for nearly a decade. I think at a certain point, if you're still unfairly insisting oncharging that much to replace a damaged or stolen card, you should consider rewarding customer loyalty by issuing the new card -gratis-. SunTrust never charged me for items like this.
Woodforest, whether issuing new cards or replacing defective or stolen cards, this is simply a casualty of being in the banking business.
Equally outrageous in my opinion is what I'm charged for using my card to withdraw money from my own account. If you insist on housing your banks ONLY in select Wal-Mart stores, you know very well that the majority of your customers will not waste gas and excessive travel time to drive to a Wal-Mart to use a Woodforest-owned ATM just to withdraw $20 or $40. Between the charges of any generic atm, plus Woodforest's added charges for withdrawing my own money, I'm paying $5.50 to withdraw $20! Other banks have at least 1-2 locations within a few miles of my home, and they possess the significantly helpful but commonplace bonus of all other banks: drive-through ATMs.
In light of the inconveniences created by Woodforest's locations alone, I find it very questionable to charge customers ANY ATM fees. These are a few of the issues that have me reviewing other banks. I've never found banking to be so *expensive* as I have at Woodforest. I'm on a fixed income, and I'm no longer sure I can AFFORD to bank there!

I tryed to get $420 for one of there ATMs in simpsonville S.C. And there machine took my money and left my account empty and my account still pending this bank should be put out of business and they still haven't responded and they keep hanging up the phone when I call they are their own ATM provider it's clear that I didn't get the money I even have the receipt

My disability check never gets. Deposited on the day disbursed. Causing me to have trouble with my bills. I have lost my car insurance due to this more than once. My son gets a check and his deposited days before mine. When they disbursed from SSI the same time. I have also lost my electric due to this matter. The issues being with this bank has cost me several hundred dollars. I do not have.

This is the second time woodforest does this to me. I am being charged $15 for a new debit card? It's absurd. Not to mention the incompetent employees let me know AFTER the fact. AFTER I sign up of AFTER I request a new debit card. Spoke to a rep over the phone and she remained quiet when I told her that wasn't right. Not letting me know I'm
Getting charged for a new debit card after I specifically asked her about what needs to be done in order to request a new one. Warning me that there's a charge is a MUST! I don't even want to pay it!
By the way my name is Monica Solis so please look into this!

Worst Bank Ever - Charging unnecessary fees.

I was charged $20 returned mail fee by this bank. Although I complained to them they have not returned the fee.

I have live at the same address for 20 years.

I have no control over what happens to the mail especially since I have not moved.

I feel that it is ridiculous to charge people for something they have no control over.

On or about 5/28/2017 a transaction for $283.25 post as ATM OUT OF CHESAPEAKE. Also resulted in a NSF few of $29.00.All these transactions reported and sign affidavit sworn statement on tidewater drive Norfolk, Va..They also were fees as follow: $1.50, $2.50, $1.50 $18.73 for Redbox few for $3.00 paper statement.Service charge $11.95 On 6/16/2017. Also $ 62.75, $2.50 fee and $ return fee.A total of $ 465.45 should have been credited as Master Card laws. My new 3 time given is 3625 S. Plaza Trail Virginia Beach, Va. 23452"-3340

I am just getting really frustrated because it will be going on 2 weeks and I haven't heard an updated on anything for my case, I turned in so many documents that they needed and I thought that would help the best way as possible. I understand it takes time but all I want is a time frame.I am a single parent with a 2 yr old little with cancer and I just hate that every time I call they are rude and say they don't know to anything I asked.I really love banking but I hate that I cant get a time frame on it.I called around other banks and they have time frames for things exactly like this as well.

hello my name is amber whealdon i been using woodforest national bank since last year and this happen on 5/11/2017 i just got a brand new debit card this is my second one i been using the same pin number since i open the account they tell me my bank card is lock out for 24 hours they cant unlock it for excessive tries which is bull crap i been pulled around like a rag doll my bank teller tells me they unlock my debit card but when i tried to talk to someone on customer service they said they cant unlock it i have to wait 24 hours . And i tried telling them i need to take money out for my apartment for rent now im at the risk of losing it they don't seem to care bunch of stuck ups apparently the atm says invalid pin but i never had a problem before with my card or my pin number now im having all kinds of issues just like last month now back in the hole again. i look it up on websites that banks can unlock your card and there is a unblock link to unlock it on the website on online banking but apparently they cant give me my username over the phone cause i dont remember it they said i would have to come in and get it and i cant get it over the phone which is bull also and they know im 2 hours away and i cant get to them just got payed today and i cant even use any money that i need.

On 4/26/17 I went into Woodforest Bank located inside the Harbison Walmart at Address: 360 Harbison Blvd, Columbia, SC 29212, Phone: [protected]. 2 employees stated the check hold expires on 5/2 so my husband and I would have access a day early than the hold was to come off (5/3). I called today 4/28/17 to confirm this is correct and Danielle placed me on hold and indicated she spoke with her manager and her manager stated the check has to run its course. The Woodforest 800 customer service # states it's at the manager's discretion on if they would like to release it or not. Please train your employees so they do not give out incorrect information. The fact that the employees gave out the incorrect information means they should honor the hold to be lifted on 5/2. We have been a customer for years and this is how you get treated.

Date of incident: April 3, 2017
Time of incident: Morning
Location: Walmart Supercenter at 933 Grand Caillou Rd. Houma, LA 70363.
Mr. Sidney G. Verdin has been a customer with Wood Forest for several years now. He has an account set up that allows his government check to be directly deposited into his account there. He has an overdraft of $500.00 that he uses every month. Every month I, Ms. Hebert, get paid $500.00 or more as payment for services rendered to Mr. Verdin. He is an older man that has had a stroke in his past and he depends on the workers of this bank to help him in his situatiions. I try to be with him when I can because he likes for me to be with him especially when he is dealing with his personal matters. Unfortunately, on that day, I could not be with him. The workers there know that Mr. Sidney +I am extremely upset because when I was not with him for the month of April when he went, he was pushed into doing something that he would not have done until he spoke with me first.
Last month he and I made arrangements that for the month of April I would have my pay sent online. When he went to get his money out the bank, the worker told him that someone was taking his money and that he had better take everything out because it was being stolen. Mr. Gary looks to those workers to help, but in this situation, the worker offered advice that she had absolutely no knowledge of. Mr. Gary cannot be made as upset as this worker made him, it could cause him to have another stroke, a heart attack, or some health issue. As his personal caretaker, friend, and spiritual confidant, this upset me to the fullest.
THIS SHOULD HAVE NEVER HAPPENED! The workers there are not counselors, doctors, lawyers, advisors, etc. This situation caused him to sign a dispute and when he got a hold of me and told me what was going on and what happened, it scared me to absolute death. This is a very serious matter and if not handled correctly and immediately could cause a lot of problems for the both of us. He called the bank when I was in his presence and asked for the person in charge of disputes there. He had his phone on speakerphone. The person told him he knew exactly what he was talking about. Mr. Gary then went on to tell him that the dispute needs to be torn up and disregarded because he knew exactly where his money was going. The person on the phone told him not to worry that he would take care of that immediately. I found it odd that they did not ask him to come in. Mr. Gary is bound to wheelchair and cannot just jump up to go places so maybe that is why, I, however, cannot say for sure the bankers reason.
I was called earlier by Mr. Gary and told that he received a letter saying the money was returned to his account and the matter was being investigated. He lives about 30 to 40 minutes away from me, so now I have to take off my other job to drive to him because the bus that brings him places, does not drive him around for personal reasons. Mr. Gary explained to me that he paid someone to go drive to my home to find me and show me the letter but they could not find my house. I live far back into the wilderness, therefore, its hard to locate and the phones here do not catch hardly any of the calls. This is a very big deal because Mr. Gary has been so worried and upset over this incident that his blood pressure is sky high and I am worried about him having a heart attack because he has had a panic attack already. He is afraid it will cause unnecessary matters to occur. Someone NEEDS to contact him as soon as possible regarding this matter.
The bankers at Woodforest need to keep their opinions to themselves and should have handled this completely different. The proper procedure would have been to tell Mr. Sidney that they see that he is switching up his routine a little so to make sure everything would be okay that he should go speak to the person that helps him in these matters to have a look at his account. In the meantime, they will not allow anything to come in or out. And to get back to them as soon as possible. This would have avoided a lot of unnecessary work on a lot of people and most of all, Mr. Sidney's health would not be at risk right now. He is so scared and so am I! Please I beg of you to call him, [protected] and speak to him directly and let him know that everything will be okay. And that nothing is going to happen that would hurt him. Let him explain to you what happened.

I ordered a pizza a few months ago, which never got delivered. The following business day, I went personally into the local office to put a stop payment on the fraudulent charge. Firstly, I never received the product that Monday. Secondly, the fraudulent charge wasn't stopped due to illegal decisions. Thirdly, I wasn't even ever notified on why an illegal act was decided in favor of legitimacy.

I went I pick money up around 7 and the bank close at 8 today I was waiting for 45 to an hr and I wasn't the only 1 there was 2 other people 1 lady got supper upset she went off i tried to keep calm but after waiting that long I will never go there ever again there was only 2 people working and 1 of the lady was just talking after today never again

The bank is terrible! I hate the fact that they have the stupid 9.95 account charges every month, which is ten dollars I could be using since I am low class pretty much. Also they can never seem to keep their ledgers straight! More than once I've gone into the negative because they don't know how to keep track of their customers money. I just started a job and I've had an account with them for almost a year now. They told my employer I had no account with them and I've needed these paychecks to keep my wife and I going. Because of their error, my wife and I are out on the streets living in our car with no food to eat. I am definitely planning on closing it my account. Thanks for all the heartache Woodforest!