Woodforest National Bank
Reviews and Complaints

Hello, I deposited my wirk check at 5 and then went to walmart...i succesfully used the atm in walmart and from 6 pm until now (11:30am) I have no clue where my debit card is. I have been trying to cancle my card since 6 this am I am a new account holder for Woodforest bank my card had to be stolen and i want to cancel it before my money is spent or charges are brought on my account from fraud if u can help me id greatly appreciate it thanks!
Shantasia Mabery

Pending charges on my account are automatically taken out of my balance. My rental car was extended three times, and the payments reflected on my account when the hold was put on. I have now turned in the car and ANOTHER $400 was taken out of my account. This is the second time I've noticed pending charges being taken out of my account twice; when on hold AND when it's been completed. I'm being charged twice and they're making it impossible to prove. Unfortunately, the statements contradict my story and I feel crazy. But I count my money, especially when I'm in the process of financing a new vehicle. Prior to purchasing my car, I know I had to keep a certain amount in my account for the down payment. After any and every purchase I would check my account to make sure I stayed in the budget. This is how I know something is off and I don't trust Woodforest with my money. All I can do is catch them in the act or just switch banks. Either way, I believe they have been stealing from me.

I received a cashier check for services I provided for a client. The branch manager verified the funds and deposited the cashiers check in my account. 2 weeks go by with no problems until the 16th of april I tried to use my card and it decline. I proceed to call customers service and they tell me my account is on hold. I was instructed to go inside the branch. The branch manager calls the back office put me on the phone stating the rep wanted to ask me questions about how I obtained the cashiers check. I told her I rendered services for the payment. She then ask me investigation questions about my account in which I answered. She then tells me fifth third bank called them and want the money back because fifth third bank client had fraudulent funds in his account. I have no knowledge of the clients account nor do I care how he makes his money. Woodforest then began to treat me as if it came from my account and informed me they are sending the money I have in my account back to fifth third bank. This is tragic i'm being punished for another institution customer in which they issued the cashiers check from. I've now hired an attorney because this is now taken from me and my family. This most stop treating a client like a criminal i'm outraged and wont stop fighting to receive justice from the situation.

My fiance and I have a joint account with Woodforest. We have two separate debit cards. We recently discovered that for months, but one charge in particular was high from an Xfinity mobile account, that someone was paying their Xfinity bill with my debit card. Note, my card was never registered with Xfinity to pay any bills, and those charges, which Xfinity agreed were not my fiance's. His charges were billed in a separate day. So they advised us to file an appeal with the bank. We did twice and I changed my account number. They refuse to refund our money even when they know my debit card was hacked. They are just as bad as the people who stole our money. Your money is not protected with this bank.

My mother passed away in July 2018 I was beneficiary on account and money has been returned to the US Treasury Department and cleared and I am being billed for the pension that was put into her account that belongs to me in the first place they won't close the account they won't give me the money out of the account.. there was a $2, 200 balance owed to the Social Security Department because they refused to shut the account down so that money has been returned and paid in full yet they still refused to release the account and I am being billed for the $7, 500 that was put into her account although I am now drawing her pension and they have paid me back what they put in a bank account I am being billed for what is in the bank account and they will not release I would advise anyone banking with Woodforest did not die or take it out of there because your family will not be able to bury you remind mother was pronounce dad I will look for them and ask them since I was beneficiary for money to bury her by her family because I already had the plots I still was not giving the money I had to cremate her I have no place to to visit her and on top of that I have to pay Michelin tire $7, 500 back for her pigeon that Woodforest is still holding 7 months later they refused to speak with Social Security Administration they refused to do a 3-way they refuse to do anything they want Social Security provide a letter stating that has been paid when the money that's owed or what road was in their bank account I had no control over and they will not allow me to touch it so what do you see in the beneficiary what's the meaning of it can't bury you with it most people put their money in the bank so they can be buried and it will be safe until they are deceased but this bank will keep your money when you become deceased so you better put your money elsewhere if you want to be able to give your family their last will and testament and not cremate them as I've had to do you work for Michelin tire for 40 years to ensure she was buried Woodforest took that ability and I'm now being billed because she passed away and I'm already living with that decision of having to cremate her or actually donate her body to science which can give a death certificate at any point they don't have to give it right away because they haven't touched the body until they do the science on it whereas if they would have just done what was right by the beneficiary side I could have made sure she was buried and I would have the money that belongs to me in the first place and I have even shown them letters of how I am being billed and how the pension was supposed to be mine starting August 1st they don't care about anything but themselves and have hung up on me twice I have these calls recorded I have all the paperwork to match it I would not advise anyone to go to Woodforest

I've had an account with them for a few years and everything was good until the last year when I noticed how they process fees. My work got slow so I had to use my overdraft some months to cover my bills. But I would time it to reduce the fees. I would send threw all the smaller amounts 1st with 1 or maybe 2 that would keep fees down. But the smaller amounts would be in pending then the larger ones would show up after, the next day the larger ones would post leaving the smaller ones pending to hit after, so instead of 1 or 2 fees I would end up with 4 maybe 5 which cost me a lot of money over 5 months I added up to over $700 which should have been just over $200. Now recently I wrote a check for 80 I was 13 short so I transferred 15 from PayPal which went threw complete and woodforest returned the check the next day and charged me 29 fee. I called PayPal they confirm that woodforest received the funds the day before, it has not posted to my account yet. I called the bank they say they have no idea how PayPal works but they don't see my money. So where did it go. Also I had 3 checks hit new years Day. Me thinking OK its a holiday I have until Wed to make a deposit, so wed my check deposits I check my account I have 3 overdraft fees of 29. I call the bank I said I have until noon the next day to make a deposit she said yes it's actually 11am I said OK the deposit was there, she said no it should have been made yesterday. I said yesterday was a holiday, she said we were open. I said open. She said yes we're open every holiday except Christmas, I said a national holiday and your open I said but the banking system is shut down, she said we were open. I looked on line and 4 sites said closed I found non that said they were open. They are open to screw people, how much they made extra on people.

Manager at Woodforest in Hanover,
Please note, I am also sending a complaint to Headquarters in TX. I did not want to cause a scene in the Lobby of Walmart however; I am very angry and I am closing my accounts. Below are the reasons why:
Chip does not work in my debit Card. I asked to have a new card and was told I would be charged $10? Really? It's not my fault that the chip is no longer readable. I will not pay $10 other banks replace your debit card for free. Very inconvenient.
October 25th I had $85.00 in my secondary account. I wrote a check to charity for $80. I opted to have this account Sweep feature turned on incase my primary account was over drawn. I live paycheck to paycheck as a single Mother of three.
October 27th I called the branch and asked to have the sweep turned off as I was over drawn and I didn't want funds removed from the secondary account because my check didn't clear. I received a call back stating the sweep was disabled and the sweep would not take place. Great!
October 29th Sweep took place anyway. Leaving $35.00 in that account. Then $5 sweep fee was charged. I immediately called your branch and got voicemail. I left a message that this needed to be reversed as I requested a stop on the sweep service.
Then the check posted. Wasn't enough to cover because my account now had $30 in it. I called the branch a second time again getting voicemail. NO ONE ever called me back.
October 30th Check bounced and I was charged $29 over draft fee all because someone at your branch didn't do their job. I transferred money into the secondary account and contacted customer service via email and my check went through as debit. But I lost $34.
I am closing the secondary account today. My intent was to use it as a savings account.
November 23rd Debit Card got Declined ay Grocery Store called 800# I was told that on November 7th, 16 days earlier there was a charged for $1 at Turkeyhill came through and was flagged fraudulent. Really $1 and it took 16 days to figure it out? How about someone contact me and ask me?
November 28th Debit Card got declined trying to make an online purchase. Once again I called 800# and was told that there was no zip code on file for my billing address. Then I noticed I was charged a $10 returned mail fee. REALLY! My Mail has been forwarded due to a temporary move while fighting in court over my home due to a divorce. My driver licenses and billing address have not changed. Again how about a phone call. Pretty sure my address is none of your business? I do not have a loan with your bank.
December 5th Debit Card got declined at Dollar General with at least 6 people in line after me. So embarrassing! A week later I was yet again calling the 800# and was asked if I was out of state. I was in Gettysburg, PA. She stated there was a problem with the merchant? I sat on the phone trying to get this resolved as I watched customer after customer swipe their Debit/Credit Card and It was working just fine. I then had to run to an ATM and got charged $3 for the transaction just so I could complete my purchase. I'm over it. I'm over being humiliated and the time I waste.
I will be closing my primary account after the New Year and my direct deposit is rerouted.

November 7th 2018 I was incarcerated and my debit card was used at the Wells Fargo ATM in Forest City NC. Once was a $500 withdrawal and one minute later a $300 withdrawal. I filed a police report and also provided the Forest City NC branch the time I was incarcerated. My dispute was denied and I wish to appeal the decision as I did not make the withdrawals and did not give anyone my pin number card or authorization to use my debit card or banking account.

On Nov 23-24 I went to the Starkville MS branch to apply for a loan. A girl name April took my application, a few days later I went back to the branch to check on my application, I was told that my application was sent to the West point Ms branch and I would have to follow up with the Asst manager name April because that's where my application was . I kept calling the April person and kept leaving voice messages. The following week I went back to the Starkville branch and was told the loan was pending. I went again but to the Hazlehurst branch and was told it was still pending. I have called many times finally April called me to ask if I reported her she told me that my loan was declined on the second day and I was given wrong information in Starkville. I told her how can two branches give me wrong information. April also allowed my cosigner wife to sign his name on application. I went down the street to another bank and was given na loan same day, I will be closing my accounts and am totally disappointed with this bank. I also ask if I bank in Starkville and took my loan to Starkville why was it places at another location, I was told by another customer that this seems to be happening and doesn't make any sense to me. Someone needs to contact me and I don't need April calling me back anymore.

I love this bank because I get my deposits a day earlier. Well today I had 2 direct deposits from school and work, well somehow they got deposited twice. I check a few hours later and the bank took all the money back. So now I have to pay my bills late because they don't know when they will fix the issue so they can deposit my money back in my account. This is very very frustrating especially when I need to pay my bills and buy the food for thanksgiving!

My account was compromised a few weeks ago and I immediately disputed them, cancelled the card and signed the form at the branch office. After days of trying to contact my branch office, they have never answered the phone. I finally got a call back from the customer service 800 number and I was told they didn't receive the paperwork on time. I am so furious!

I have had my account with this bank for three years and all of a sudden I keep getting double with draws and when you call they make you feel like you are lying and that you did it. Then I was told im not getting my money back I am a student and I work hard for my money and I need it to get to school. Now once again I have to call because of a double charge so they can make me feel like I sm in the wrong for thier mistake. Also they are very rude to customers when calling about thier account

I walked into Woodforest bank in woodriver Illinois to get my money out my account the teller was rude looked at me in disgust I'm African American woman from St Louis was residing in Texas had been with Woodforest for a year the white woman was so rude and racist told me my id expired and I was to go get a print off I did from dmv and she still wouldn't help that was my second 45 min drive to and from she lied to me then said she can't use the print out she never expected me to come right back she said their policy says it has to be the id I asked for the policy and she failed to give it to me then said my manager the same one who told me to go to dmv to get it says you can come back in the morning and she would do it like I'm a pet like I can just run back and forth so rude so carless that's my money and once I get that policy I'm going over your head discrimination is real they treated me so horrible

On August 31/2018; I went to Woodforest National bank I observe two women tellers talking and the one teller ask the other teller if she should give my balance information to some strange Puerto Rican women at first when she asked the other teller if she should do it the other teller said NO, then she went back to talk to the customers and came back to the teller and ask her the same question again this time the teller looked at me then she said to the other teller I don't care, then I saw her write on a piece of paper But I couldn't see what she wrote on that paper. no one name is on my account But my name. I know sometimes people might hear things incorrect But I had promised at Woodforest National Bank at 2801 East Market Street Unit 8 York, PA 17402, about my accounts before and I reported the promised to a manager name Lee at Woodforest National Bank 1000 Town center dr. York PA 17408, The people that were careless with my account no longer work at Woodforest unit 8, I am just making sure my money in my account is safe and secure. please investigate this situation. yours faithfully Sandra A Brown

Hello,

On 08/22/18, I went to the branch in Silvis, IL in regards to a check I had written for my sons Youth Football League. Unfortunately, the check bounced and I was charged an overdraft fee that I was okay with. I spoke with Lisa at the branch, who advised me that she would do a STOP PAYMENT on the check and there would be a $35.00 fee. She also stated if I take the GPS class, she would reverse one of the fees. On this day, I wanted to deposit a $1, 500 check but Lisa advised me to NOT deposit the check. Lisa stated this would have me paying the $1, 500 bounced check, and since I paid the football team in cash, this would have them being double paid. So Lisa cashed my check for $1, 500 and placed it in an envelope. Lisa told me to call her the following day to confirm it was done and I did. When I called, Lisa stated everything was okay and the stop payment had been processed. Later that day, Mona, a customer service rep, advised me that I had to pay the $35.00 UPFRONT. I advised Mona that I do not live in Illinois, and that it was a 45 minute drive to the branch. Therefore, I could not bring in the payment. I also reminded Mona, that on that day, I cashed a $1, 500 check. Had I known I would have to pay the money upfront, I would have done so that day. I told Mona to have Lisa call me, as she is the one who advised me to do all of this.

Later that day, I get a call from Kathy, the branch manager in Peoria, IL. Kathy was by far the RUDEST "Manager" I have EVER encountered! Kathy SCREAMED at me stating "We have credited close to $300 since 2012 and it's YOUR FAULT not Lisa's that the check didn't clear. I advised Kathy that yes, the two overcharges I acknowledge the fault. However, Lisa advised me that she would stop the payment. Therefore, if this check hits my bank account again, it's Lisa's fault. NOT MINES! Mind you, I am a Team Manager for a Multi-BILLION dollar company. Kathy began SCREAMING at me telling me that there was no way to stop payment on the check and regardless of the misinformation from Lisa, that everything was MY FAULT! I BEGGED Kathy to please provide me with her Manager's contact information and all she said was "I will have him call you" and hung up! I called the branch 3 times after that and Kathy would say hello, then hang up AGAIN!

I have over $1000, 000 deposited into this account YEARLY! I have lived in 3 different states since opening up my account in 2012, and I have kept Woodforest the ENTIRE TIME! However, the professionalism I have received from Lisa(complete misinformation) and Kathy was the worse Customer Service, ESPECIALLY from Management I have EVER encountered! At this point, it's not about the close to $100 in overdraft fees, solely about the professionalism, and misinformation provided by a "manager". If I were to provide one of my customers with misinformation. Not only would I be terminated, but AT&T would do their absolute best to resolve the issue. Not place the blame entirely on the customer. Honestly, I wouldn't feel comfortable walking into either branch! If I do not receive a call [protected])/email from Kathy's direct Manager, I will be taking my $100, 000k a year elsewhere.

Thank you for your time…

Deposit my check every single Friday. Had my account open over 2 months. Today (friday) 8/3/18, I deposit my check like normal. Go shop a little and use my debit card to pay. Worked fine. Go pay my phone bill, card worked fine. 2 hours later try to use my card and it declined multiple times. My account says I'm negative over 150$ but directly under that in the transaction history, its shows my check was deposited and there's more than enough money in the account. So I looked like an idiot in the checkout line and had to put everything back. Very irritated

I received an email from Wood forest stating my account was in the negative of almost $400.00. I contacted bank immediately to let them know what was going on. There were over $1000.00 in charges taken from my account. I disputed the charges and almost immediately received a denial from the bank. There reasoning is that I withdrew money from my card on the day I said my card was stolen. That was true but I had 2 debit/cards on my account.

After advising the fraud investigator that I had 2 cards and upon reviewing my account she asked me to write a letter to re-investigate my case. Its still under review and "Emily", "fraud Investigator" said there is not time line for them to resolve this matter. Wood forest also garnished child support payment that went through even after I reported my card stolen. Bad costumer service and made me feel like I was lying!

I work at the league city Walmart as an associate and I like going to the bank to say hi to everyone and the bank teller that works behind the counter by the name of Robyn called her boyfriend to comfront me in both our places of business on a personal issue which I found inappropriate on her part she had told her boyfriend I had been a creep to her which in fact I was just being nice and kind her boyfriend came looking for me and talked to me which I did not like while I was working

so upset !went in to pick up my western union funds that were being sent from my bank from out of town the teller at the WFB on Harry Wurzbach and Austin Highway in S.A. Tx would not let me have my funds! She looked up my name and saw I had an old acct that was written off years ago and said we can't give you your money go across the street to HEB! I told her I'm sure Western Union wouldn't like how she's treating customers I've never had issues at the Converse location Last time I go to the other bank! It's my money !Geez so mad!

My name is Sharon Beane [protected]
3943 greenwood dr lot B west cola sc 29170

I use three locations.. Two knotch rd colawest colaforest drive cola sc
The one I am very very upset with is the West cola Sc location. I went this morning to make a deposit. The bank was not open as of yet so I did my shopping. then it was 7 mins till the bank opened. There was an elderly man sitting inside the banks chairs waiting, he was there when I came up. I knew he was waiting. Then people had started to form aline behind me.The employees where walking around talking .. It was 2-3 mins before the bank was to open. Now we have along line. These two black men came up and sat down. so when the bank opened the one man who was already there went to the window. Then it should had been my turn. I am 54 my legs are really bad and ankles are size of a small orange. I work through it everyday. With that said the women motioned for the black man the had sat in the chair 2-3 mins b4 opening to come up to help him. The people behind me we both said he was not here first. He says calm down and the bank women said he was already here. Ok but he was not in line. He went into the store then came back. Just because he had been there and they were closed does not give him the right or her the right to take him before all of us that stood in line. Well words were exchanged and I did get mad because he was allowed to make his remarks. . He had said see !there you go she will get you. The other lady teller is who he was talking about, and that is what I was responding to. He said just telling you. He was being a smart mouth. I told him I do not need you to tell me anything, I can see and hear. So he goes on to sing God Bless America, being silly. And was still making remarks which caused me to say things to the teller that is was acting stupid. Now all your teller are black and most of the customers Which are all black. She wants to tell me everyone is being helped and its over. Its over! I was sill upset and said yall are talking to me telling me to let it go, but no one is saying anything to him. He is still talking crap! I was being targeted by 6 blacks against me.The 6th one was his blk friend. I have been with the bank for over 10 yrs I believe. Have been for the most part happy. The bank I go to is Two knotch, I have always liked them very much until lately. There is to much turn around with employees. There will be nice friendly staff for awhile then here come another group that are very rude, slow .. I have gotten to the point I go when I have to now to keep from dealing with this. I am just going to try to find another bank. Woodforest has gone down in there customer service and I am not going to subject myself to that. As a business owner I have to suck it up and be nice and helpful even if I do not want to or having a bad day, even sick.The staff at the locations . They feel and know they can do what, when and how they choose to. Well not with my business nor my family or friends. I had the the mind no it's no equal there, but as long as customer services is good I do not care. Well I care now! All your locations are primary Black. Other people want and need jobs. It's not equal fit. And you cannot tell me they are the only ones that are applying for the job and can do the job. Come on! My daughter is married to a police officer in walterbro and they did not call her back. she needs to pay bills she needs to feed her kids too.
Well my trip today was not at all good. And your employees was clear in taking up for him. Pull the video and audio. You will not be able to justify their actions. Esp the teller that told him to come up can cut the line.

I really hope there are changes going to be made. Common sense tell you they knew better than what they allowed to happen.

Thank you for your time ...
Sharon Beane [protected]