Menu
For Business Write a review File a complaint
Cleverbridge

Cleverbridge review: billing 68

H
Author of the review
8:32 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

www.cleverbridge.net have performed an unauthorized billing on one of our accounts. We have contacted them and filed a complaint and ordered them to stop if it is a reccuring payment.
If we don, t get any response from them we have to cancel the credit card to prevent future billings.

Best regards
Helge Vikan
Norway
[protected]@gmail.com

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

68 comments
Add a comment
C
C
cleverbridge Customer Service
Chicago, US
Dec 20, 2009 7:38 pm EST

Dear Helge,

cleverbridge is an e-commerce partner for Uniblue Systems for whom we process payment information

It appears that an order was placed on 6/1/09 for a product called SpeedUpMyPC 2009 from Uniblue Systems.

For further details regarding this order, you may contact Uniblue directly at:

www.uniblue.com/support/ticket

We hope this response has clarified the matter. We appreciate your understanding.

Sincerely,
cleverbridge Customer Support

A
A
angela h.
Sikeston, US
Jul 02, 2011 1:52 am EDT

I noticed I had unauthorized money taken from my account in the amount of $29.95 twice within a two day period. Extremely unhappy and am going to find out who and why.

D
D
darylproulx@hotmail.com
US
Mar 10, 2018 1:13 pm EST

My PayPal account was dinged for $84+. If this was an automatic renewal for Avast, I DO NOT want it, and would like my PayPal account credited. Reference ID: [protected].

D
D
Daveontheisland
US
Aug 16, 2018 2:16 am EDT

Cleverbridge keeps charging me for a cancelled subscription

K
K
Kyösti Kojo
FI
Aug 20, 2018 12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You have charged my account xxxxxxxxxxxx8996 147, 31 e. I once by accident order
MacKeeper, and found it unnecessary. I have several times reversed the order, without
any success. I demand you to reverse the charge immediately. The count number
is AKD-[protected].
Best regards Kyösti Kojo

D
D
darylproulx@hotmail.com
US
Aug 20, 2018 7:34 pm EDT

I was just charged $84+ for Avast. If this was an automatic renewal, I DO NOT want it. Please cancel and put the money back in my PayPal account. I'm very disappointed with Cleverbridge for this automatic renewal...I would like to be notified of renewals.

S
S
stevejones1959
US
Aug 28, 2018 11:31 pm EDT

i am diputing this is for malware bytes that failed to install

E
E
Evey1
US
Sep 01, 2018 5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The transaction is 9SA57818XL053A521
INVOICE I'D [protected]
Order# [protected]

Reverse charges of 29.88 immediately I did not buy anything from ITunes. This is an unauthorized charge. Please credit my account and find out where this fraudulent charge originated from.

Thank you

Evelyn Sastre

C
C
cleverclogs
GB
Sep 01, 2018 6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This product appeared on my laptop but charged at my internet bank twice.

F
F
forress
AU
Sep 01, 2018 9:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unauthorised charge on my credit card AUD 32.59 dated 2 Dec 2017.
There was no activity on my computer on a Saturday!

G
G
GladysCross
US
Sep 02, 2018 7:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried to cancel subscription on site. Now i get my credit card statement and find it has been added not once but twice. Please recognize I do not want your product. Cancel charges.
Gladys B Cross
11/18 11/20. 24692167322100778445238

S
S
Sean Vaj
US
Sep 03, 2018 8:14 pm EDT

I recieved a $59.88 charge on my paypal account from my email on 11-24-17. I did not recognize or what is the purchase is for.. there is no information or what it's use for. It just say I send $59.88 through PayPal to a company (clevebridge, inc) never heard before.. I want this charge credit back to my account or I report your company to BBB.

L
L
Lonnie Tilford jrr
US
Sep 05, 2018 6:09 pm EDT

I have no idea what the charge for $41.33 . Is and I want the money credited back to my account. I have not ordered any thing for that amount, please return the money.

J
J
jean houghton
GB
Sep 10, 2018 3:33 pm EDT

I paid for the win zip tools on the 9 May/17 by pay pal
transaction id 4248691LG185462K A TOTAL OF £25.14 every time I try to use it I just get message to buy it and cannot find an other information can you please check this and tell me how to use it.
thank you

L
L
Leo e Heisler Sr
US
Oct 21, 2018 8:01 am EDT

I would like to get a refund on my reviver account because they are always want me to buy more product . My number for the cleverbridge account is [protected] I bought (1) one for the 29.99 and my name is Leo E Heisler Sr I do not want to be putting with being asked to buy more every time I try using the unit I bought

R
R
Robert Brenneman
US
Oct 21, 2018 11:53 am EDT

Would like to know why I'm being charged $7.44 on my gigabits when my phone says I only used 7.78 did not reach full 8 gigs on my phone and I have 8 gigs to use and at 7.78 my data was shut off then I look at my bank account and I'm charged that when I wasn't over because it was shut off I still get charged for it .

J
J
Jetrinco
AU
Oct 22, 2018 3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This company sold me malware

The malware is called "mac keeper"

Also had trouble with my fab filter twin 2 plug in subscription
It's saying I never paid when I did.

K
K
Kay Pettee
US
Oct 22, 2018 6:30 am EDT

06/01 CBI*Malwarebytes $39.99
06/02 CBI*Malwarebytes 39.99
06/02 CBI*Malwarebytes 39.99
06/09 CBI*Malwarebytes 39.99

I only have 2 computers and I have been charged 4 times. Please credit 2 of these charges to my Bank of America credit card [protected] expires 11/19.
Thank you.
Kay Pettee [protected]
cedarcir@earthlink.net

J
J
Johnny Beeks
US
Oct 22, 2018 9:22 am EDT

Firstly, I keep getting a notification; stopped working; I want a full refund of $ 12.49 credited back to my credit card ! John Henry Beeks, Jr. chaplainbeeks@yahoo.com The purchase was made and posted to my account on the 12TH June 2017.

B
B
Barb 2233
US
Oct 22, 2018 3:26 pm EDT

7/3/2017 a charge from this company appears on my debit card I never heard of this company until today and saw the charge. I didn't authorize this charge. I request that this charge be refunded asap.

T
T
Ted Parrish
US
Oct 27, 2018 4:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Have a credit charge on my Sam's Master Card for Malware subscription for $24.95. I assume it is a monthly charge for the use of Malware.
I did not authorize this charge and do not want to subscribe to Malware Bites. Aubrey Ted Parrish
Please advise as to how to eliminate this charge.
My email : parrishted790@yahoo.com
My phone is: [protected]

C
C
Chemar Burnette
US
Nov 11, 2018 3:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello, I was unfortunately charged $59.99 for something that I did not purchase nor did I authorize. I'm not sure what's going on but I have not made any purchases of any sort for 59.99. I am not familiar with this company or any products distributed by it. At least, as I am unsure.

View 0 more photos
L
L
Lucinda Palmer
US
Nov 11, 2018 7:11 pm EST

I did not authorize this purchase and do not want this purchase. Please refund my money. I will contact PayPal and lodge a complaint with them if I need to do that. I am coming to you first, in an attempt to resolve this matter.
Please let me know you received this or so, or I will move forward.

Thank you,
Lucinda Palmer

D
D
dirt6000
US
Nov 11, 2018 11:35 pm EST

I had a program last year and it was renewed from 34.00 to 49.99 this year I did not renew this and would like my money put back on my credit card I have no use for this program I am 80 years old and did not arthorize this transaction I would like a refund

R
R
Rich Prospal
US
Nov 12, 2018 3:32 am EST

On Feb 17, 2017, I cancelled a subscription to MacKeeper for which a credit of 511.54 was issued however on the same date another charge was mad to my credit card from Mackeeper for 127.97. What is this charge for? I did not order any additional service.

P
P
Paul & Patricia
US
Nov 12, 2018 5:07 pm EST

Invoice [protected], unauthorized charges for softwear loaded on our computer 11 February 2017.

J
J
jack mercer
US
Nov 13, 2018 6:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I did not authorize you to take $42.79 from my account Twice on the Jan. 10 2017 for Advest security. Please put this money back into my account right now I never asked for this my name is Jack Mercer. if this is not resolved I will be forced to take your company to the Attorney General of the state of Mississippi.. Please help Thanks

J
J
Jon Rarrick
US
Nov 15, 2018 5:06 am EST

a charge for $24.95 was made, but unauthorized, on 10/10/2016.

A
A
annamaria albanese
US
Dec 12, 2018 8:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i would like a refund of the charge you made on my account i did ant approved it i had it once but i did not ordered it now i would like a refund of my money 48.98 thank you please do not renew this item annaalbanese27@yahoo.com

M
M
Melanieann
US
Dec 12, 2018 1:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I was charged $37.75 and I did not purchase anything, SO I am wanting a refund please. I was credited one time for CBI Reimaging, SO if you will please refund me my money as soon as possible.

N
N
Norma L Libby
US
Jan 05, 2019 5:54 pm EST

a charge of $ 24.95 has been charged to my debit card on 12/11/18 Name Norma Libby 239 Pond Road Wales, Me 04280
I did not authorize this charge and would like a refund on this matter
Thank you, Norma L. Libby

C
C
caseypkr
AU
Jan 06, 2019 5:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Sir Your Camfrog account and all your subscriptions has been banned until we get your card verification from the link that we sent you in the cloud rooms activation email Thank you for your order to active cloud rooms with Camfrog, we will be able to activate the cloud rooms in your account free because you buy Pro before from our company, we need you verify your Credit/Debit Card to proof that you purchase with us and to make sure it's you to activate this plan for you, please confirm your Credit/Debit Card from below link for complete, this will be free and it's only for your security : Thank you Camfrog Help Desk...

T
T
Thor Warberg
US
Jan 22, 2019 10:13 pm EST

LET ME KNOW:

Why was my card charged 118 USD (1032 NOK) by YOU on 10.dec 2018?
Thor Warberg

C
C
caseypkr
AU
Jan 23, 2019 12:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been a Camfrog Pro subscriber for over 10 years. I was recently asked to verify my account in respect to Camfrog Cloud Rooms. The verification included me having to provide credit card details and other personal information. I refused to do so and they have suspended my account. This is clearly a scam and I ask that it be investigated

S
S
Susan Balonek
US
Jan 23, 2019 2:50 am EST

my 2 year subscription is due to expire on feb 11, 2019. I have been charged 93.05 effective jan 7, 2019. I wish to cancel service as of feb 11th and have a credit issued to my credit card. reference #[protected]. Frank Balonek

K
K
Karen Shoutz
US
Mar 02, 2019 7:34 pm EST

You took money out of my paypal account and I don't even have WinZip anymore.
Please put the money back.
Karen Shoutz

S
S
SD Freeman Jr
US
Apr 03, 2019 12:45 am EDT

We encountered a problem in placing an order for HP printer driver software on 3/24/19 and inadvertently placed the order three times instead of one. Please arrange to refund two of the purchases. the name is SD Freeman Jr and the email is cn5avk@suddenlink.net. Purchase was made on credit card no. [protected].

H
H
Helen Ludlam Burrow
US
Apr 17, 2019 3:18 pm EDT

The software was listed as: Systweak.

R
R
Rory O'Carroll
AU
Apr 27, 2019 12:54 pm EDT

Hi my account was charged 26 dollars and 60 from clever bridge l have never made a purchase from you guys and l demand a refund this has never ever happened before

View 0 more photos
H
H
Helen Ludlam Burrow
US
Apr 27, 2019 3:27 pm EDT

I want to cancel the services billed to my Visa card. My name is :
Helen Burrow
6092 FM 1374 Rd.
New Waverly, TX 77358
Tel. [protected]
The charge was for software I never ordered.
There are two charges of $29.96 on my statement this month. The software was billed as Systtech or something and Malware.
Please cancel whatever this is.
Thank you;

More Cleverbridge reviews & complaints

Cleverbridge - unauthorized bank withdrawal 51
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cleverbridge - unauthorised charge 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cleverbridge - unathorized charge 62
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Cleverbridge - unauthorized purchase 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cleverbridge - putting a charge on my credit card 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cleverbridge - cleverbridge.net koeln false charging me 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cleverbridge - unrecognised credit card charge 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Cleverbridge Contacts

  2. Cleverbridge phone numbers
    +1 (312) 922-8693
    +1 (312) 922-8693
    Click up if you have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (312) 922-8693 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number 7 7 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (312) 922-8693 phone number
    Chicago, United States
    +1 (415) 612-2806
    +1 (415) 612-2806
    Click up if you have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +1 (415) 612-2806 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number 10 10 users reported that they have UNsuccessfully reached Cleverbridge by calling +1 (415) 612-2806 phone number
    San Francisco, United States
    +49 221 222 450
    +49 221 222 450
    Click up if you have successfully reached Cleverbridge by calling +49 221 222 450 phone number 4 4 users reported that they have successfully reached Cleverbridge by calling +49 221 222 450 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number 2 2 users reported that they have UNsuccessfully reached Cleverbridge by calling +49 221 222 450 phone number
    33%
    Confidence score
    Germany
    +81 368 692 200
    +81 368 692 200
    Click up if you have successfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +81 368 692 200 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +81 368 692 200 phone number
    Japan
    +886 226 566 018
    +886 226 566 018
    Click up if you have successfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have successfully reached Cleverbridge by calling +886 226 566 018 phone number Click down if you have unsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number 0 0 users reported that they have UNsuccessfully reached Cleverbridge by calling +886 226 566 018 phone number
    Taiwan
    More phone numbers
  3. Cleverbridge emails
  4. Cleverbridge address
    350 N. Clark Street, Suite 700, Chicago, Illinois, 60654, United States
  5. Cleverbridge social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Cleverbridge Category
Cleverbridge is ranked 12 among 783 companies in the Internet and Software category

Most discussed complaints

billing
1
(opinions to this review)