Wyndham Rewards
Reviews and Complaints

We live in Ontario and I have been a Wyndam Rewards member for 5+ years and am currently a platinum member.

The last activity we had was on Dec 29 2019.

Then Covid hit and we were in lock down and could not travel and therefor could keep our points going.

Wyndham then removed our points on July 7th 2021 because of inactivity ... no warning ... no heads up ... no nothing.

We then had activity on our account Oct 24th 2021 when some restrictions were lifted.

I called the rewards line for assistance and they gave me the run around that this is their policy and that it was in the initial documentation when I signed up. Anything they could do to cheat us out of the points we earned.

We also have marriot points, holiday in points, hilton points ... one of them have any inactivity policies.

It sure seems that Wyndham is taking advantage of a terrible time to cheat people out of what they had earned by being loyal to the Wyndham brand.

Checked into hotel and complained to manager about $25 early check in charge and the non working pool and jacuzzi. I checked in and he then called my room asking me to leave or else he woild call the police. It was a winter storm warning and I was travelling to a far destination and did not feel safe to drive. I was then under the mental health crisis of a pa ic attack trying to find another hotel. The hotel manager refused to refund my money through expedia nor give his name.

i cannot make reservations or donate points using the website, for the last sever al months

made a reservation using points via customer service with agents that struggle with English. for January 8 2022

it was made for the wrong month and date. ( 12-22-21) I call the hotel directly, but they cant help due to it being (points).
1800 customer service informs me it is past the cutoff deadline to cancel it.

i have made over 11 phone calls this morning, to varying numbers. it appears someone will call me within the next 7 days, is the best i have been able to accomplish.

i will not hold my breath

multiple times I ask for a manger and am put on hold and they never return to the call.

the corporate number in America (973-753-6000) directs me back in a circle to the 800-466-1589 ( offshore) whom read from a script and have no idea how to help.

I called the wyndym rewards number only to get a hold of someone in a foreign land and after we went in circles I could not convey my problem in a way she could understand. It was so annoying! I finally said I want to speak to an american. She transferred me.. I listened to the automation again and then the transfer went right back to china I am guessing.. Same girl answers.. I said I want to speak to an american.. She transfers me again... I listened to the same automation... And I end up back with the chick in china or wherever tf she was at and I said wtf is your problem! Transfer me to an american now! She transfers me a third time... Same thing groundhogs day repeat... The 4th time it happened I just hung up! What a waste of my time! I want an american in america to answer the phone every time I call barclays bank or wyndym rewards! I am sick of this!

I stayed at this hotel from November 30
I hereby request a full refund of my stay at the ramada M1 hotel london north, and disciplinary action against the hotel manager
2021 to 2 dec 2021 with a booking.com reservation ([protected]) and I made a one-night extension from 12/02/2021 to 12/03/2021 in an executive room
On 12/03/2021; I had to vacate the room at 11 a.m., and as I did not reach my room until after 6 a.m. following a long journey, I woke up late (1 p.m.) without realizing the problem. 'time
Being very tired I went down to reception at around 1:10 am and asked for the possibility of extend my stay until 5 dec in the same room, unfortunately there was no availability and I was asked to vacate the room, so I asked the receptionist to give me 15 minutes to pack my bags and get dressed and I even offered to pay for the delay if there is any, the receptionist granted me every 15 minutes and he told me that there is no problem and that I have nothing to pay
So I packed my bags and just as I was putting on my pants a (maid or housekeeper) opens the door to my room (205) without knocking on the door and I was half dreesed and she started screaming and blame me by telling me to vacate the room before 11am, I told him I had permission from reception and told him I'm half naked so close the door immediately.
After leaving my room I went to the reception and asked to see the manager; laying my wait at the bar I ordered a drink and I waited for the manager, the latter came in a few minutes (and I had taken a sip of my drink), I tried by all means to make him understand the seriousness of the housekeeper's act but he didn't want to hear anything and insisted that I didn't leave the room by 11am, I told him it was not intentional and I was very tired and sick and that these are things that can happen in a hotel and that I have been a customer of this hotel for over 11 years and that I had offered to pay for this delay
This manager started shouting in front of the hotel guests and he was very mean and rude asking me to leave the hotel under threat of calling the police several times and he took my drink from the table (paid for) ; I told him that normally faced with this behavior it is I who should call the police but I beg you to call them, but instead of calling the police he continued to ask me to leave the hotel under threat call the police using aggressive sign language
His sentence was I ask you to leave my hotel and this is my hotel and I am the owner of the hotel otherwise I call the police
When I saw that he confiscated my drink and almost knocked, Very shocked I took my bags and my laptop and left the hotel suffering from my illness (small intoxication), with bitterness and suffering moral

I made a reservation for 2 nights at the Ellington Wachsaw Plantation East in Murrells Inlet, SC for 2 nights (Nov. 7 to Nov. 9, 2021) through Wyndham. Paid for both nights on line on Oct. 22, 2021. I was then billed for the same stay at the resort, so I was double billed. The resort tried to tell me that I double booked and didn't show for one stay, which was not true. I even have the email that I received form Wyndham stating the facts! When I called Wyndham, it was a joke! People can barely speak English and hang up if you don't agree with you. Wyndham used to be THE place to go to for hotels - no longer. It's all a rip off. I will use every means available to me as a consumer to let people know how deceitful and dishonest this company really is.

I contacted your 1-800 Customer service rep regarding nightly rate differences and was told I should basically deal with it

Very concerning comment based on my nightly stays per month with various chains!

If appreciate a call back ASAP and or I will take my business and our companies business else where outside of Wyndham

Wayne Labrie
403.793.1997

10-15-21
the website wont allow me to book using my points, even though the button to book is on the screen.
i called, the agent took all info, only to tell me she cant help me with a reservation using rewards, transfers me to the rewards dept.
held for 20 minutes before hanging up.
googled a different number.
was again told i would have to be transferred.

on hold so far for 8 minutes.
i have nearly 400.00 in rewards, otherwise i would burn their card.

i may burn it regardless.
10 minutes now

holy cow

Dear days inn thanks for ruining my vacation for this property very sad that you waited to tell me the property will close permanently as of oct 16 and I found out a week ahead of time, I called the days in customer service line to see if they could find a property near this one and could they give me any kind of reasonable discount for the inconvenience, nope sorry because of our incompetence you are up the creek wow not a fan of days inn very sad thanks for nothing!

Demand Letter
Date: September 6, 2021
To: Baymont Inn and Suites
CC: Nakeda Burrow
RE: face cellulitis/abscess (spider bite)
From: Nakeda Burrow (parent) 100 Tyler Court Gallatin TN. 37066 [protected]@comcast.net [protected]
On September 4, 2021, I Nakeda Burrow sustained an injury from a Spider bite during the stay at Baymont Inn located at 354 Sumner Hall Drive, Gallatin TN. I started my stay on August 13, 2021 to September 6, 2021. I had 2 rooms for me and my children. I spent a total of $4, 400. During our stay, I did notice a lot of insects on the property. However, it was not until September 4th, I became a victim of a spider bite. On September 3rd, I killed a spider in room 113. On September 4, 2021, I woke up with severe pain, swelling, and a stomachache. I was taken to Ascension Saint Thomas Urgent care in Gallatin TN and was observed by the NP, Amanda Colson. She came in and noticed the swelling and the heat coming from the injury. She immediately put me on antibiotics for the infection. I was diagnosed and treated for face cellulitis/abscess.
The remainder of the day, I was sent home to rest and take antibiotics with cold compressions on my face. I have attached phots for your viewing. I am seeking to take legal action against Baymont Corporation under negligence and Premises liability, and pain and suffering. It left me with permanent discoloration on my cheek. I expect to hear an answer from this demand letter within 10 days of receipt of this letter. To compensate me for the injuries that I sustained I am demanding the sum of $10, 000, for this form of neglect and pain and suffering. Please respond to the demand within 10 days. Attached you will find a portfolio of my injury and the progression to date.
I look forward to your prompt reply on this matter.

Yours truly,

Nakeda M. Burrow
Case reference: Cole VS Historic Mission Inn Corp (2018)

Had a bad experience with Ramada by Wyndham in Santa Fe, 11 days ago, and left a message on

internet.customerservice@wyndham.com

They have on their website that they will respond in 72 hrs. No response. Outrageous! You think I am going to leave it like this? Here is the message:

Good morning,

We arrived at 3:45 pm at Ramada in Santa Fe only to find a person behind the front desk that looked like a homeless person. The man was in his twenties and told us that he couldn't check us in due to a computer problem. He told us to come back in 1/2-1 hour. We were not alone, there were other guests. We came back 1/2 hour later only to find the front desk clerk smoking as he stepped into his car and left. Inside the lights were turned off at the front desk. The lobby looked like a mess and not all lights were working in your entry way. Opened milk containers on floor and dirty carpet.
As we were contemplating, with other guests, the next step we saw a gentleman walking in around 5 pm. It happened to be the maintenance man and started to check in guests manually. We gave him our confirmation number and he wrote it down on a piece of paper. We finally arrived in our room which was quite warm 82 F. which was the same temp in the hallway.

The room was in disrepair, carpet was dirty, pillow on couch was ripped and punctured. Bathroom floor is damaged and cracking just like the bathtub. Plug/strainer in sink missing and towels are totally worn out and one of them was used and stained with a substance my wife touched. Sofa and chair are totally worn. That room was not ready for guests. In the hallway it was super warm 82F from an A/C that was not insulated ( you could see the outside through the wall). The elevator has a state fire marshal violation. The breakfast area is probably violating Health Department standards and we were given a brownbag breakfast upon checking out. The clerk at checkout asked our name, phone number and email to send us a receipt ( which we have not received yet). She verified the wrong room number and I had to correct her. Very, very bad experience and sorry I ever booked there and wasted my points. This is a stain on your Wyndham Rewards program as well. I also made photos, if you are interested I can send those to you.

Regards,

Hans Demildt

Doug C. Hughes & Marie A. Smith
4231 Brittany Lane
Sarasota, Fl. 34233
Cell Phone: [protected]
Email: [protected]@aol.com

August 1, 2021

Wyndham Rewards
Corporate Headquarters
22 Sylvan Way
Parsippany, NJ 07054

RE: Membership #144477436B

Dear Sir:
This is in regards to the above membership.
#1 - Complaint about being left on hold for1 hr. & 3min the first time (with Darlene)…second time got disconnected (after 20 min.) trying to get someone to help(with Mary)….. getting into my account security question said it was incorrect! I know my mother's maiden name—it was correct they said!
#2 - Customer Service that answers does NOT speak English or understand you. It is so frustrating!
#3 - Customer Service NOT knowledgeable about where locations are on the map to help the traveler to find a Wyndham Motel near by.

To make a real long story short, we were traveling for 8 wks., this all happened in the middle of it. I got real discouraged with trying to get answers from your customer service reps, trying to get into my account and spending countless number of times wasted on your "hold".

I always liked using Wyndham Motels and building reward points but was forced to use some of your competitors for the remainder of my trip.

If you could, would you have a manager get back to me so I can
straighten my account out and get answers? I am all finished up on trying to contact Wyndham Rewards but would continue if cleared up.

I can be reached at: [protected] cell
[protected] home

NOTE: The above number (on the letterhead) is not in order at this time!

Regards,
Marie A. Smith
&
Doug C. Hughes

Dirty carpet and tub with hair. Very much due for an upgrade. Room Smelled musty. Wyndom has always been of high standards. I am requesting a refund

Larry Amelio
[protected]

I originally made this reservation on 05/09/2021, and updated it to a 2-night stay on 06/10/2021. After traveling 720 miles to get to Bryson City, NC, the motel was closed, and had obviously been closed for some time (the entrance is boarded up). Exacerbating the situation is that the purpose of the trip was to take my grandson on the Great Smokey Mountain Railroad Excursion the next day. My grandson has Asperger's Syndrome (in the autistic spectrum). This situation caused an emotional meltdown (think of the movie Rainman and "Judge Wapner at 5 o'clock). After verifying no one was in the motel office by calling the local number, I immediately called Wyndham customer support - after listening to the maddening prerecorded message about Covid and how Wyndham was doing everything to make me safe, I finally reached an actual person. When I told him the situation, he said he was unable to help me make other arrangements, and said he would connect me to reservations. After listening again to the maddening prerecorded message about Covid and how Wyndham was doing everything to make me safe, nothing happened! No directory info, no answer, no further response - and I waited on the line for over two minutes! So, I called the Wyndham reservation number. Listened for the third time to the maddening message, finally got the directory, selected reservations, listened for the fourth time to the maddening message - - - but alas - no answer, no further response - and I waited on the line again for over two minutes! By this time, I was furious and my grandson was barely holding it together. So, I looked online and found a Super8 motel in nearby Cherokee. I drove there and was fortunately able to secure a room for the 2 nights, at a substantial increase in cost over my Microtel rate ($289.88 vs $193.62). Now, I expect that Wyndham will reimburse me $96.26 for the increased cost of my stay, and also think it's only fair that at a minimum, you credit my Rewards account the equivalent of 2 night's stay for the hassle and trouble I had to go through. My Wyndham membership is 158794381H, John W. Doberstein, [protected]@gmail.com, [protected].

Hello, i stayed at a whndham hotel in Rochester Michigan April 2-3. Upon arrival i check in and go to my room, my room was dirty, no towels, the phone cord was ripped out of the wall and broken, everything was unplugged lights fridge, tv, cable, clock. The cable remote was missing, there was blood and dirty on my bedding. The smoke detector was missing. I went to complain and get these things rectified and someone was already there complaining about her room she was crying. The front desk people did not seem to care. i have been a loyal rewards member for years and i am very disappointed.

I rented a car from AVIS and never received my points. I rented the car from March 15th to March 22, 2021. I can show you my emails that I have. I was told if I rented from AVIS I can get 1, 000 points for every 3 days I rented and I rented for 7 days. I also get many hotels. Please help me get this problem fixed with my points. Thank you

Member Number *: 144659131C
E-mail Address*: kolb.[protected]@t-online.de
First Name*: Oswald
Last Name*: Kolb

Dear Sirs,

I tried now 4 times to get my points booked; I applied in the system with the documents and sent 3 further times the documents on request

I get back answers, where you can see that my mail was not even read.
For me it looks like a robot is writting that. (bad programmed one)

Who can help me on this topic?
I am diamond member wit 450000 points. But totally frustrated on your service.

Please see the last mail attached and forward this complaint to a real person, who can help me.

O.Kolb

Hello Oswald,

Thank you for contacting the Wyndham Rewards Diamond Concierge Service.

Please be advised the last stay that posted to the account from the Ramada in Sibiu was for check in 02/01/2020 and check out 02/29/2020.

After utilizing all research options available to me, I was unable to find all the details of your stay. At your earliest convenience, could you please forward a copy of your receipt that was provided at checkout along with your membership number.

If you have an electronic copy of your receipt, you may upload your receipt to the website www.wyndhamhotels.com/wyndham-rewards or email it to [protected]@wyndhammail.egain.cloud.

Points will be credited to your account if the stay was at a qualifying rate at a participating Wyndham Rewards hotel. Other program guidelines apply as well. To review the Wyndham Rewards Terms & Conditions, log in at www.wyndhamhotels.com/wyndham-rewards.

I would like to thank you for your loyalty and if we can be of any further assistance, please let us know.
Sincerely,

Laura
Wyndham Rewards Diamond Concierge Service
Go Free, Go Fast, Go Get 'Em
www.wyndhamhotels.com/wyndham-rewards

--Original Message--
From: kolb.[protected]@t-online.de
Date: 09/07/2020 03:10 PM
To: [protected]@wyndhammail.egain.cloud
Subject: AW: kolb.[protected]@t-online.de - Missing Points [#2365308]

Dear Wanda,

I am getting crazy now ; I send you now the 3rd time in the attchment the invoices for March, June, July and August 2020

Please check the attachment of this mail.

Oswald Kolb

-----Original-Nachricht-----

Betreff: Re: AW: kolb.[protected]@t-online.de - Missing Points [#2365308]

Datum: 2020-09-07T14:48:54+0200

Von: "[protected]@wyndhammail.egain.cloud"

An: "kolb.[protected]@t-online.de"

Hello Oswald,

Thank you for contacting the Wyndham Rewards Diamond Concierge Service.
As per the email your stay have been deposited up until a check out of 02/29/20 if you have a receipt from this day on please forward this information..

I would like to thank you for your loyalty and if we can be of any further assistance, please let us know.

Sincerely,

Wanda
Wyndham Rewards Diamond Concierge Service
Go Free, Go Fast, Go Get 'Em
www.wyndhamhotels.com/wyndham-rewards

--Original Message--
From: kolb.[protected]@t-online.de
Date: 09/06/2020 11:17 AM
To: [protected]@wyndhammail.egain.cloud
Subject: AW: kolb.[protected]@t-online.de - Missing Points

Dear Tammy,

I sent you my documents for Months 03/06/07/08 2020 this is only 6 month passed

please book these points on mey account.

I attache the documents again.

Oswald Kolb

-----Original-Nachricht-----

Betreff: Re: kolb.[protected]@t-online.de - Missing Points [#2364362]

Datum: 2020-09-06T13:08:42+0200

Von: "[protected]@wyndhammail.egain.cloud"

An: "kolb.[protected]@t-online.de"

Hello Oswald,

Thank you for contacting the Wyndham Rewards Diamond Concierge Service.
Upon reviewing your account, under the terms and conditions we can only go back 1 year to the date for missing points. When reviewing your history I see that you have already receive the points for the dates in Jan 2019 and also Jan 2020.

You may review your account balance and find out more about the Wyndham Rewards program online at www.wyndhamhotels.com/wyndham-rewards.

I would like to thank you for your loyalty and if we can be of any further assistance, please let us know.

Sincerely,
Wanda
Wyndham Rewards Diamond Concierge Service
Go Free, Go Fast, Go Get 'Em
www.wyndhamhotels.com/wyndham-rewards

--Original Message--
From: [protected]@wyndhamrewards.com
Date: 09/05/2020 07:40 AM
To: [protected]@wyndhammail.egain.cloud
Subject: kolb.[protected]@t-online.de - Missing Points

Member Number *: 144659131C
E-mail Address*: kolb.[protected]@t-online.de
First Name*: Oswald
Last Name*: Kolb

Subject: Missing Hotel Stay
Arrival Date*: March 01 2020
Departure Date*: August 31 2020
Hotel Brand*: Ramada Worldwide
Hotel Address*: Strada Emil Cioran No 2, Sibiu
Hotel Country*: ROMANIA
Hotel City*: Sibiu
Hotel State:
Subject: Missing Points

Comments*:

missing points from 01.03-19.03PGBR and 01.06- 31.08.2020

I don't really know what has happen. We were to travel to Chattanooga TN this weekend. I called the Days Inn number and made reservations there. I find out a little later that we would not be able to make it because of an emergency. I called the number back, same number, and talk to the front desk. He told me since I made the reservation thru a third party they could not cancel our reservations. I said what? I called you. He said no I did not. I called my bank and they said it had already been charged. She gave me a number to call. It was your customer service. She would just say, she could not help me. She gave me this number. 18889786518. After numerous calls I finally talked to them. First off, they did not tell me they were a 3rd party that set up reservations. And did not tell me me card would be automatically be charge. Every place I have stayed at waits until we check out. Then he said it was non refundable. I was on the phone for 2 hours and did not get a refund. I am retired and is on Social Security. I really have to watch my money. I have been out around $260.00. Is there anyway of getting back some of my money. And your system needs to be looked at.

When I travel, I try to use the Days Inn. We always had reasonable rates and the rooms were satisfactory. I was given room #101 which is the first room that customers have to drive into the motel room building. The pavement are is on a incline and the headlights of the vehicles would shine through the window opening of the drapes all through the night. Numerous times through out the night, customers would then drag their luggage up the stairway(s) making clunk, clunky noises all the way up. The early risers would do the same when leaving their rooms in the morning. My self and my partner had a terrible night (no sleep to speak of). At check-out time in the morning, the desk clerk asked me how was my stay and I told her the same. The cost of the room was $225.99 for that night. I feel that I should be reimbursed for the entire amount. No one should stay in that room.