Wyndham Rewards
Reviews and Complaints

I just called the Wyndham's reward where I am a daimond reward member where I've spent over $3, 500 in a house tell stay waiting to close on my home and when I call to speak to a representative I was transferred to a very rude supervisor who over talk to me who asked me why did my credit card declined when the funds are available and was so rude will not let me speak and so I disconnected the call I told her that she offended me and she still proceeded to over talk me unfortunately I did not get her name but my name is Myesha Jackson I'm sure that you have recordings of your calls and that manager needs some training because she is horrible and I am not pleased I have stayed at this hotel for 41 days and now they're trying to charge me $100 deposit because they're stating that my card declined and the balance shows reflects positive for more than the amount of the room and I told the guy at the desk so I can go get the cash but it's very disappointed

We stayed 8 nights in Wyndham properties and got points for 4. When I emailed customer service I got some bs about some nights count and others dont. Wait, what? Stayed 2 nights in same hotel on a Tues and Wed and got points for one but not the other. There is no reasoning behind how points are awarded. Called customer service and this is an even bigger joke. We stay in a hotel EVERY night for business. We will go out of our way to avoid Wyndham properties. Red Roof Inn awards points on EVERY stay and no pet fee. I don't have time to waste on scandalous business practices. Goodbye Wyndham!

On June 6, 2018 I called and spoke w/ Sheri Stocks and told her I wanted to make reservations for me, my husband, and four small children (8, 9, 10, 16) for Myrtle Beach SC. She worked it out for The Patricia grand ck in June 18 until the 21. And i paid right then over the phone. So on the 11th I got a confirmation email on June 11th stating only 2 adults and 2 children. So I called the same day and Wyndham stated as long as we were comfortable all in 1 room we were fine, which of course I was bc all my children are too small to stay in their own room. So I called the hotel and they stated it was against fire policy for all of us to stay in 1 room and if we came we would be escorted off the primises. So I called wyndham back and they stated there was NOTHING they could do and that they were sorry they misled us, not to even find us somewhere else. So now we have taken off work for our vacation and had to tell our children we can't go bc we don't have a room. Idk about u but that's a hard pill to swallow to look at ur kids and say we can't go on vacation now bc wyndham screwed us over. It's a scam people don't believe their lies. I have never been so disappointed and upset in my life. Now I can't even get another room in such short time bc they haven't refunded my money or can I even find another bc it's the day of. I believe wyndham should have to be the one to face these children and see the devistation on their faces. They would be ashamed also.

The rewards program is a joke. We have stayed at Wyndham hotels literally for YEARS! Look us up. There is always a reason that our points don't count or some little loophole or someone didn't put our member number in, blah, blah, blah! So, FINALLY a while back, after many, many stays, we earned ONE free night. Tried to book it. Nope. EXPIRED! Sorry we don't get to travel
within the allotted timeframe of the hotel chain's little window. This chain should be ashamed to boast about the "rewards" program. It is truly a scam.

My Wyndham failure
Newly arrived in the Florida seaside resort of Panama City Beach in early December 2017, I took an evening stroll and saw a sign saying Tourist Information.
I got information about sights and forthcoming events and then the male clerk said that he had an interesting offer to me.
If I wanted to attend an information meeting with breakfast at the nearby Wyndham hotel then I could have a free week at one of their facilities. The only thing needed was to pay 75 usd in taxes and fees. I negotiated these to 50 usd and paid it.
The meeting at Wyndham was led by Tom Aiello and Dustin Leonard became my assistant during the day.
Tom said that Wyndham had revolutionized the time-share industry. It was no longer about sharing an apartment with other owners. But to have access to a hotel room or apartment at maybe 70, 000(?) different locations at the world's largest hotel chain - Wyndham. They had recently purchased RCI, where owners of apartments could submit their apartment and instead get access to everyone else's apartments all over the world. (Wyndham owned a number of other hotel chains such as: Ramada, Howard Johnson, Days Inn, Caesars & Harrahs and many more and they were highly rated ethically, etc).
A 1, 5 hour information meeting soon became a full day sales session.
And by the end of the day, I was the owner of a Club Wyndham Silver membership that cost 58379 usd. I paid it through my American bank account.
I was given a contract that included 40 plus pages. I read it carefully. But it never said that I was also a member of RCI - which had been promised. This member ship was important as RCI had many vacation facilities outside of the USA.
I had ten days to cancel the agreement without penalty. And a day or two before the expiration period I met Tom Aiello and asked him about my membership with RCI. He said that I was a life long member with RCI.
I wanted to have more information about web pages, booking and how to find a way in the complicated network of Wyndham. It seemed to be a kind of patchwork where Wyndham had thought of everything except perhaps to make it easy for the members. There were also a lot of added fees that I wanted to avoid.
Dustin Leonard did not think I needed any extra training. After all, I had taken notes from the meeting, and seemed to know it all, he said.
He also said that spirits were high in the office and that they recently celebrated the success of recruiting many gold and platinum members in the past year.
Dustin helped me to book a week in Nashville in January 2018. (Only 6 days were booked initially and I had to extend it by one day….).
In Nashville, I was invited to attend a Wyndham "Owners Update" information meeting. I said yes because I did not yet feel fully learned.
This meeting was almost immediately transformed into a very intensive sales session. An Afro-German woman (born in Germany on a US military base) was in charge.
Many with military experience or raised in military families appear to work at Wyndham. They have experience from foreign countries and of large, hierarchical organizations. (Dustin Leonard had just finished military anti-pirate activities outside Somalia).
She thought I had an insufficient membership. For travelers with a focus outside USA the "Rewards" system was the best. And a gold membership would get me everything I wanted.
It became a long day. The light breakfast started at 10.45 am. And it was over circa ten hours later - without any more food being served meanwhile.
My US bank account had been almost emptied for the Silver Membership. Now the hard working Wyndham staff tried to find different ways to sell me 300000 points (Points is the Wyndham currency) to get an "everlasting" gold membership. My assistant this day was Jennifer Starkey. And the one who arranged the final contract was Joey Spite. 300000 points cost 46, 779 usd. And after making a downpayment of 4704 usd I owed Emerald Grande/Wyndham 42, 074 usd.
It became a loan with 16.99% interest. (or 735.67 usd/month) . They had done a "credit survey", but without contacting a Swedish credit research institute - (I have all my funds in Sweden). I was not satisfied with the "loan shark" terms. When I picked up a check from my American bank in my hotel room, to make a first installment, Jennifer Starkey followed me there, obviously worried that I would not come back but instead departing before the negotiations were completed.
However, if I made a full down payment of the loan within a month (latest February 9th 2018) there was not going to be any interest payments at all.
Back home again on February 1st, I immediately sent Wyndham, Las Vegas a 25, 000 usd personal check and bought a "bankers check" of 20, 773 usd that was sent by Deutsche Bank to Wyndham Las Vegas. (This included a final down payment of the loan plus 10 months of Wyndham Home Owners Association maintenance fees as my USA bank account otherwise might be emptied or even overdrawn).
The letter to Wyndham in Las Vegas with the 25, 000 usd personal check also included information about my membership number and contract numbers from Panama City Beach and Nashville. And info about the 20773 usd check that was arriving by separate mail from Deutsche Bank.
On the 13th of February 2018 the 25.000 dollar check was cashed.
I had bought my 300000 points to get the Gold membership from the hotel Emerald Grande in the seaside resort of Destin, Florida. According to the contract, the debt would be transferred the same day (Jan 10th, 2018) to Wyndham, PO Box in Las Vegas. And Wyndham Las Vegas was supposed to collect the interest payments as well as the downpayments.
I was very surprised to see that that Emerald Grande on the 26 of February and March 26th and April 26th via an automatic payment plan took 735.67 usd per month in interest. Without deducting the 59 % down-payment of the loan (via the 25.000 usd personal check).
I was paying interest to Emerald Grande who no longer had anything to do with the loan / debt / interest according to the contract.
And they even took an interest on the full amount (42074 usd) without reducing for the 25, 000 usd that had already been cashed in.
It was a total back office failure.
There seemed to have been no communication between Wyndham Nashville (that had written the loan contracts) and Emerald Grande and Wyndham Las Vegas.
And when I tried to contact Jennifer Starkey and Joey Spite in Nashville office via email, their email addresses had stopped working...
I had to start an investigation about what had happened to the 20773 usd check. I learned that this check had not been cashed. And Wyndham Las Vegas confirmed that they could not find this 20, 773 usd check) - via a very short 3-line unsigned email message. In fact this was the very first sign of life after waiting for 2 months for a reply from Wyndham…. (This check had so far cost me 141 usd; (buying, investigating, killing).
3 parties were involved:
1) The Nashville office that was responsible for the terms and conditions
2) Emerald Grande who should not have any interest payments - but did.
3) Wyndham Las Vegas who had not booked my 25, 000 usd down payment.
Meanwhile, I had to blacklist Wyndham / Emerald Grande at my US bank (E-Trade), and stop all interest payments. The money went to the wrong recipient. And it did not take into account the downpayment of my debt.
And even worse was that the interest payment of 735.67 usd/month was not at 16.99 % but at 20.98 %! (12 monthly payments of 735.67 = 8828.04 usd and the initial debt was 42, 074 usd. Which makes 20.98 % yearly). Someone in the Nashville office didn't even have a basic 4th grade knowledge of math! And Emerald Grande and Wyndham Las Vegas hadn't even noticed it.
The fact that Wyndham's back office was dysfunctional was further confirmed by RCI when it turned out I was not a member of RCI.
A helpful Wyndham employee at "Owners Care" promised to fix this immediately. But nothing happened and I had to remind him again. Finally after three reminders No. 1; in Panama City Beach in December, and No. 2-3 in February-March 2018, I became a RCI member.
I also tried to register my Nashville contract number to receive Electronic Statements. But it was impossible. But I could register the contract from Panama City Beach. (Is this another aspect of the "cover up" of the Nashville contract situation?)
*
Wyndham's business model disadvantages the Wyndham Club members. Wyndham receives all payments in advance, or charges a very high interest rate. All effort is committed to selling membership and, afterwards, Wyndham's commitment has disappeared. All back office functions since then appear under-dimensioned, insufficient or avoided.
In addition, there is an unpleasant lack of respect for the customers. When Wyndham sellers have been successful they seem ashamed as they know the promises given will not be kept. So they avoid further contact with the customer. Like never respond to an e-mail. Or sending unsigned replies only, after months of waiting.
I also question Wyndham's ability to be able to supply what the customers are expecting. Comments on the internet talks about long waiting lists and that it's almost impossible to get what is wanted.
Has the business turned into a pyramid game where all employees are focused on selling memberships and get bonuses? And where the most popular resorts are never available.
After 3 months of waiting for a reply to my letters and messages I was finally contacted by Wyndham Las Vegas (Patrick Wolford) and Emerald Grande (Ed McMullen Jr). But it has been messages without substance. No promises or a plan. I have asked that the Nashville Contract should be terminated and money returned because Wyndham has broken so many of the contract terms. Instead I was recently transferred to "Owners Care" (Christopher Dzierbicki).
What I have experienced with Wyndham is similar to what I experienced when I examined Swedish listed companies as a financial journalist. The Swedish companies showing the same type of back office failures or customer dissatisfaction were usually bankrupt within a short time. Or the share price had collapsed.

Jonas Bernholm
(Stockholm, May 26rd, 2018, Sweden)
[protected]@yahoo.com

This is a short complaint. Twice the Wyndham has not sent emails, mail or any other communication to me as I indicated on their website, under my account with them, to advise me that my points would be lost unless I took action.

The first time was quite severe as I had stayed at Wyndham Suites in Scottsdale for THREE MONTHS while searching for a residence and job interviews. This was in 2003 or thereabout.

The second time just happened a month ago. I had almost 16, 000 reward points and they removed those.

I wish to reiterate that both times I had accounts set up on their website which indicated that I was to receive emails and statements. I did not receive anything.

Both times I reached out to them with these complaints. Both times there was no response.

From the online complaints that I see both for their hotels and timeshare activities, there is a ever-increasing number of complaints in regard to deceptive practices. I know one thing for certain, I shall not stay with them again and I shall tell everyone about my experiences.

I have stayed in Wyndham hotels and suites so many times this last year or two that I am a Diamond probably 100 times over. And up until recently I have been very satisfied with your services.
Lately I have had numerous issues. I've had my room given away twice. I sent almost $200 on a "hot tub suite" and ended up cleaning mouse droppings out of a tub, killing spiders found in my bed then even had to my husband to kill a huge cockroach in the bathroom. I have pictures if you guys would like to see them. My last issue was last night when I tried reserving a room with a hot tub on the
app. Online, through Wyndham I was given the total of only $41.15. Plus 3, 000 pts. For some reason the site would not give me a confirmation number, so my husband and I called into Customer Service to make everything went through the operator gave us the wrong room and refused to give actual help. She was very rude as well. She even, claimed that I could not use points to get a discount on a hot tub room. I explained to her that I have did this before and also online it gives me the option to reserve such room. She then told me that I probably would still be charged if I cancelled but that I could cancel and pay full price if I wanted it but I still would pay for both. Once getting to my room, at Howard Johnson in Dothan So they said they didn't have my reservation yet.. So i waited and then brought her my confirmation number since it was taking awhile. At this time I'm told that the only room they had available were doubled beds. This room, somehow cost us $56 plus 3000 points. So I ended up paying more and not getting what I asked for. My 6ft 5 husband and I find it uncomfortable sleeping in the smaller beds. I have tried calling for help and no one seems to care. I would appreciate some kind of feed back on these issues as well as reimbursement someway for so many issues. Thank you for your attention in this matter.

I booked a hotel stay for 1 night from April 26-April 27, 2018 as a Platinum rewards member which entitles you to early and late check in if available. I arrived at Travelodge located at 301 E Main Street Bsyshore, N. Y. at 3:30 AM on April 26, 2018 and was told by the front desk clerk that I could check in until 4:00 A. M and then he said 4:20 A.M. While waiting I was told to "close my car door and get a job it's 4:00A. M.in the morning you f[censored] n[censored] by a woman patronizing room 117. I advised the front desk clerk of the woman's behavior and inappropriate racist disrespect I experienced. The front desk clerk responded that he doesn't know anything about that and I responded that I just explained the situation they took place and he flat out told me that he does not believe me. I have NEVER in my life experienced such disrespect and or disregard for my respect and safety and appreciation as a patron.

I was told repeatedly that you are not purchasing a time share and you can travel anywhere. After a credit check with done without my knowledge. I am not certain what I bought but it was supposed to be a place to travel the world. What they forgot to mention is the fact that the points I purchased would get me a small room in cheap hotel with them hassling me non stop about buying more points. Chasing me down the hall when I refused, calling me dumb and telling me that I am making a mistake. Rooms where not within the point range that we wanted and I was always told to buy more. I left in tears more then once during one of there not mandatory meetings. They called my room repeatedly 15 times until I went to there travel review meeting (pressure meeting) and I left each time feeling stressed on a vacation. The Wyhdam Company should not be supported by anyone. I don't know anymore what I own and can't get released from the timeshare.

Days missisagua
5 deciembre 2017
Smell bad
Room smell bad too
No elevator
No swimming pool
Steers are really dirty
Carpet really dirty
Chair inside the room dirty
All gums are on the steers
Lollipop on the floor

Pictures online in there website are nothing compared to what is real.

8 subcases and no elevator the from desk lady suggest that she can put my luggage in storage room (electrical room )
I when to buy a bottle of water arround 11:45 p.m. and tge from desk person wasn't there I when to check around to see if I can find this person to change 5 dollars I found it that the storage room door was slightly open, wow really.

Finally the from desk person arrive And I ask about why the storage room was open he said we keep all the time open.

That they don't ask for ID when they give can the logage and people can go and take the subcases no problem wow really you trust your luggage to them and they even care.
I said If the from desk lady says that to me when I got here I don't put there.
I took all 8 subcases with me to y room.

We booked with our Labor Day 2017 NYC stay with Wyndham Reward points. We of course had email confirmation and were excited about our stay. We arrived at the TRYP by Wyndham to be told they had no confirmation of our stay and we sold out as it was a holiday weekend. They told us sorry, call Wyndham. Wyndham told us they would refund of points but could not find out a comparable hotel. The company we have used for 20 years left us out on the street in hotel to find accommodations for our family on our own. With a mistake like this when we had all our confirmation emails from Wyndham, we were more than disappointed the response from Wyndham.

Hello All,

Well I know I'm not going to get anything from Wyndham so I may as well warn other people and get some personal satisfaction.
I stayed at Wyndham hotels 3-4 nights a week for over a year in Connecticut. So every time I registered I made sure they had my Wyndham Rewards # thinking some day I'm going to go on a nice vacation and the hotel is going to be free.
Well get that thought out of your head. The whole program is a scam.
I looked at my points one day and it was zero. You get nothing - zero - zilch. Don't be fooled by their promises. Go to a reputable hotel like the Marriott. I've already had 20 free nights with no b-llsh-t. You don't even have to pay city taxes or add on fees. The stays are free -zero cost.
Wyndham cheated me and they will cheat you! I feel better already!

We were on our way home from a two week road trip to Colorado and Nebraska. I called from the car to make a reservation at the Days Inn and they said they did have a room available. I asked if there was an elevator, she said no, so I requested a room on the first floor. The did accommodate the request. Problem was this: We walked in the room and it seemed ok so we moved all of our luggage into the room. After being in the room for a few minutes, I noticed a musty odor and when we turned on the air conditioner, it got worse. They had said at the front desk when we checked in that there was a dehumidifier in our room because it was very humid outside. Wasn't quite sure what that had to do with the room. The Air Conditioner didn't fit in the wall. There was a hole on one corner where it didn't even fit close to the wall. If you tried to move it, it almost came out of the wall. The room seemed to be clean, but in the bathroom you could tell it had been somewhat renovated, but there was still mold along the top of the shower around the tub. The wall paper was coming down as well. The smell in the room was the big problem, but we are seniors and didn't want to have to change rooms with all of our luggage. Maybe if they would have offered to move our luggage for us, we would have definitely taken a different room that smelled fresh, not like a moldy horrible smelling room. I did mention it when we left the next morning, but all she could say was they were sorry and would check into it. She really didn't seem to concerned about it. We are Wyndham Owners and have stayed at numerous Wyndham Rewards hotels. There have been a few that that were not very satisfactory, and after our complaints had been checked out, we did receive refunds. We did stay at several Wyndham Rewards hotels on our travels, and were very satisfied with all of them except this one. Maybe this hotel need to be checked out, so it doesn't happen to anyone else. It is located just off of the Interstate and when we drove up to it, I wasn't sure I wanted to stay there. We didn't have much of a choice, as we had driven over 6 hours that day and needed to rest. Thank you for listening and I hope something will be done. Have a great day! Shari Adolph, Kennan, WI

I checked in super 8 on dublin Granville I after paying for my room i used the bathroom and it would not flush I called the clerk and she said she will bring a plugger for me. It took about 45 mins I noticed while waiting the scrapes and holes in ceiling. So I showed the clerk and she stated i wouldn't be charged I also told it was a stain in the chair she actually stated she would bring a towel to cover it. She never offered a new room until over an hour i was tired and i justed wanted to slept i couldn't believe this is what i paid for

Wingate. VENTURE PARKWAY
DULUTH GA
30096
MY MEMBER # 158496790E
This is the second time something like this has happened I usually stay at another location in norcross ga. Never had a problem norcross had no rooms so I went to Duluth I used my go fast 3000 points and $65 with tax it came to $78 I called the hotel and asked again about room rates deposits and was told if I use a credit card to pay the room they will put a hold for $10. Over the price of room That would be $88 but I did pay with credit card and I had put a little extra to get home in uber or taxi no bus runs on Sunday after paying the room I checked my balance and had 0 balance the charged lot put a hold for $100 Now I have no money no way home I will never stay at the Duluth location again they should not tell you one price and then charge you another I called 2 times to make sure I had enough for the room the $10 extra and taxi home check out is in 2 hours I have no money and no way home even when I check out it takes a couple days to go back on the card

We booked a room at this hotel room 205 it was the filthiest place I have ever seen! The walls where filthy, bed spreads dirty and dingy. Went to use the restroom in the room and there was blood on the floor and in the bathtub. Also there was so much soap [censor] in the bath tub you could see someone's toe marks. I went to the front desk and switched to room 208 which was not that much better if it had not been 1:30 am I would of left and I had drove right at 3 hours. I stay in your hotels a good bit when I travel and I honestly was extremely disappointed at the condition of this whole motel. Places like this make me reconsider staying at Wyndham! Feel free to contact me Crystal Demonbreun, [protected]@aol.com.

Good Morning,

I stay 2 time this year in the Wyndham Dubai Marina in January 16 to 20 and in May 7 to 11. 2 time I did the paperwork with your employee to join the Wyndham Rewards Program and we are in June, I never receive a card at home neither an e-mail.

My e-mail: bruno.[protected]@valeo.com
Adress: 7 Impasse de la Pierre Blanche
78125 ORCEMONT
France

Approached at casino and promised "Free" stuff to go for 1 hour presentation at Wyndham.
DID NOT get FREE stuff... only got $25 back and had to pay for our show tickets
OFFERED 128, 000 points EVERY year to be used at any of their affiliates, but when signing contract noticed wording changed to "EVERY EVEN YEAR" or biyearly... not the deal we were offered.
We noticed it asap, pointed it out, the manager who offered it to us was called in and he "obviously very uncomfortable" tried to say ... no that is what you were offered. We asked for original sales lady "Felicia Flowers"... she came in and confirmed we were offered EVERY year not EVEN years.
Manager said .. oh for $1000 more, we can do EVERY year 128, 000 point ... left room came back with new contract that was for EVERY year, but dropped to 64, 000 points each year.
THEY WOULD NOT GIVE BACK THE PERSONAL INFORMATION THEY TOOK FROM US... SAID THEY'D SHRED IT... DID NOT...

DO NOT TRUST THEM... VERY CHEAP CHEATS... and manager wreaked of alcohol admitted to being hungover ...

WYNDHAM... YOU ARE EMPLOYING CROOKS WHO ARE FRAUDULENTLY TRYING TO HOOK PEOPLE FOR A DEAL THEY ARE NOT GETTING...
HAVE ADVISED EVERYBODY I KNOW AND WILL CONTINUE TO TELL EVERYONE I MEET ABOUT HOW FRAUDULENT WYNDHAM IS

HAD US CONVINCED... WILL NEVER NEVER CONSIDER IT AGAIN

On several stays at 2 different Wyndham properties in Greensboro NC an expired promo is stll on display.
Visit to Hawthorne Suites 2/5/17 and 2nd visit same location same month the following was posted throughout property;
Wyndham Rewards You've earned this
Stay twice and get $100 in Wyndham Rewards gift cards. Plus, save up to 25%!
Location 7623 Thorndike Rd- Greensboro NC [protected]
When i called I was informed these posters and cards were part if expired promo and " Will be removed "
Upon second visit they were in place as before
Upon check in at Microtel on 4/11 Same postcard in room!

Hello Mr. Kevin Patel:

I am emailing you because it is your responsibility as the Manager of
Baymont Inn & Suites to address any and every complaint made by your paying
guests. You, Mr. Patel obviously didn't think that meeting with me as I
requested, Friday, September 30, 2016 at 9:00am, or calling, was important
to you. I was a guest in your hotel and was extremely disrespected,
discriminated against. I told your night Receptionist, Ms. Eboni Johnson,
on Thursday, September 29, 2016 between 10:20 & 10:45pm, that I urgently
needed to speak with you.
Ms. Johnson stated that she had contacted you concerning my complaint, and
that you would be in to see me at 9:00am.
I came down stairs for breakfast at 8:25am and told the current
Receptionist that I needed to speak with you. I was then told that you
would be at your other property, dealing with something important. I
suppose my complaint wasn't important enough for you to hear. I told her I
needed to speak with you before I checked out at 11.30am. I came back down
stairs requesting to speak with you at about 10:30am and was told that you
were still at the other property. The receptionist, stated that she didn't
know what time you would be back. I asked her if she told you that I needed
to speak with you and she said she did tell. I asked for a card with your
name/ number and went back upstairs. I called your phone number to speak
with you but I received your voicemail instead. I was not able to leave a
message due to your voice mail being full. I called back two more times
and received the message again that your voice mail was full.

I made two reservations to stay at your hotel, Baymont Inn & Suites,
located on 2 Lee Blvd., in Savannah, GA. I made these reservations for
Thursday, September 29, 2016 - Friday, September 30, 2016. My family and I
arrived at this hotel in a Silver BMW, 325-I and a Burgundy Honda Seneca.
Upon our arrival within the hotel parking lot, My husband and I observed a
guest on the ground floor of the hotel. The lady was to the right of the
registration desk, facing the parking lot, just watching us. We spoke to
her as we got out of the car but she didn't respond. She actually stood and
watched us walk in to the registration desk. We thought her reaction was a
little weird since our stay so far in Savannah was very pleasant.
We received rooms #244 & #246. As we got on the elevator to go to our
rooms, we saw her again but didn't really pay much attention. My family and
I were so very tired from the long day we had, and just wanted to go to bed
to get some sleep. Unfortunately, that did not happen.

My Complaint:
Now, it was around 10:00pm or slightly after when we actually got into our
rooms. We looked at both rooms and then decided who would be in what room.
We sat down long enough to turn the TV on and our oldest son Resean, knocks
on the door.
Resean told me and his Father that as he walked from around the corner
going towards his room (246), he saw Ms. Johnson standing in front of
another room. This was a few doors down, but before my room (244). Ms.
Johnson then walked towards him stating that a guest from downstairs had
complained about them slamming the doors and walking hard in their rooms.
She also stated that the guest didn't know what room it was, except that it
was upstairs. Resean told Ms. Johnson that the noise wasn't coming from
their room. He said that they were watching TV. Ms. Johnson then threatened
to throw my sons out of their hotel room, if the lady from down stairs came
back to the front desk complaining again.

The receptionist that checked us in was clocking out. Ms. Johnson was now
on duty as the night Receptionist. My Husband, Resean and I immediately
took the elevator back down stairs. This guest went back to the front desk
a 2nd time complaining of the same thing again. Ms. Johnson called my son's
room, telling Deajuan that she will have to throw them out of their hotel
room if their is 1 more complaint. As we approach the front desk, Ms.
Johnson told us of the complaints but neglected to tell us that she just
called my son's room. She stated that after 3 complaints, we would have to
leave w/o a refund. Now I reserved and paid for these rooms and the
Receptionist who checked me in was present during our 1st conversation with
Ms. Johnson.Neither of the employees, at anytime requested to speak to me,
since my name is on the reservation for both rooms.

During our conversation with Ms. Johnson, she stated that although she
didn't hear any loud noise of any kind, she believes the guest because my
son Resean, "is big", therefore he would walk heavy. I said, excuse me what
exactly is that suppose to mean? Ms. Johnson said that we'll I'm just
saying that y'all are a little on the heavy side. I interrupted her saying
that she had no right to say that being an employee at this hotel. I said I
couldn't believe that we were being disrespected like this. We checked in
and in less than 10 minutes, we were being singled out with false
accusations by another guest, threathened to be kicked out of our hotel,
humiliated and profiled by an employee. I requested to speak to the
Manager.

Ms. Johnson stated that you would be in at 9:00am. My family left the front
desk and proceeded back to our rooms. When we got upstairs, my youngest son
Deajuan told us that Ms. Johnson had called while we were downstairs.My
husband and I went back downstairs to speak to Ms. Johnson. We wanted to
move to different rooms. We felt like we were being targeted because we
were black. Our sons had to rest for their mid-terms the next morning, so
they were preparing for bed. My sons are not children, they are
responsible, respectful and educated young - adults. Ms. Johnson informed
us that the guest had yet again for the third time called and complained.
Ms. Johnson said that the guest also wanted to move but there were no more
rooms available.

Yet, she didn't tell us we had to leave. I expressed my concerns again and
we went back to our room. It began to rain. There was thunder and it was
lightening. I was extremely upset and I went back downstairs to speak to
Ms. Johnson again. I asked her if there was another Baymont that she could
put us in. I requested a refund and wanted my points returned to me. I paid
for one of my rooms with my credit card. The other room was paid for with
my Wyndham rewards membership points, (3000) to be exact. I was told that
the other hotel was not owned by your establishment, and that it wasn't as
nice looking as this one. Ms. Johnson then said that she could not refund
my money or my points. I told her that I didn't want to stay here anymore.
I just couldn't understand why that lady would lie like that and in the
extreme nature that she repeatedly presented, unless she was prejudice. Ms.
Johnson said well I'm not making you leave but if you do decide to go, that
I still can't recieve a refund. I said I'd stay and will speak to
Management in the morning.

Mr. Patel, I assure you that the treatment My family received during a stay
at this establishment was unsettling and deplorable. We stayed at Days Inn,
Travelodge, Howard Johnson and Quality Inn, before and after we checked in
to your hotel. All other hotel Owners and the Employees were over
whelmingly nice. They were very respectful and we even got a hug from 1 of
the Owner's, as we were checking out of their hotel. We were in the process
of looking for a home in Savannah. I unfortunately, suffered a mini-stroke,
after the storm had passed. That is why I was unable to get back in touch
with you sooner.

Family Background:

Three of our 4 sons occupied room #246.My oldest son Resean graduated from
High School and is currently a Sophmore at Savannah State University,
studying "Sports Medicine". Resean holds a 2nd Degree Black belt in Tae
Kwon Do. He is also a Martial Arts Instructor. He and his Father recently
Instructed a Martial Arts class at Central Carolina Technical College, in
Sumter, SC. Trevaun is our 3rd oldest son and is studying "Civil/Mechanical
Engineering" at Savannah State University. He also have a Diploma in
"Welding Technology".Deajuan, being our 4th son recently graduated from
High School and is also a Freshman at Savannah State University. Deajuan is
studying "Criminal Justice/ Homeland Security". My 2nd oldest son Lequan
shared (244) with me and my Husband. Lequan graduated from High School as
well.

Yes, We have 4 sons, anall of our children Graduated from High School. I am
a Former "Cake Decorator" and Hotel Manager. I am now disabled due to
Fibromyalgia, Rheumatoid Arthritis & a back injury. I attended College for
Criminal Justice/Parallel Studies. My husband Ron is a Martial Arts
Instructor/Self Employed, teaching Jeet Kune Do aka "JKD", Tae Kwon Do,
Jujitsu, etc. Ron studied Criminal Justice at SCSU and Music/Business
Management at The Art Institute of Atlanta. My family and I are all
Baptised members of The Church of Christ.

I gave you this information, to show you that regardless of statistics, we
are all Natural Born Citizens of these United States of America. There was
a shortage of Professionalism from Management and employee. This us
unacceptable. If you do not reply to this email or call me, I will have no
choice but to seek advice concerning this situation else where.

Respectfully submitted,

Carolyn Clavon

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[protected] Cell

Respectfully submitted,

Carolyn A. Clavon
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Acct. # [protected]
Wyndham Rewards # 156789144H