Wyndham Vacation Ownership
Reviews and Complaints

My husband and I too bought into the Wyndham scam. We had planned a dream anniversary gift to ourselves with a trip to Ireland and France to do some geneology. We had some money save up and would have the rest by the time we were ready to go. When we attended the Wyndham presentation, we were reassured over and over and over again that we had enough points to do the trip including airfare. There is no way under the sun we would have purchased a timeshare without that assurrance. Well, we not only could not do the trip using our timeshare points, but have had to cancel a trip we have been waiting a lifetime to take, thanks to the lying, deceiving theives at Wyndham. Our savings have gone and we can no longer take our trip. When we contacted the corporate office, we were told that a contract is a contract and that we were obligated to pay up. even though they (Wyndham) did not keep their part of the contract. We have not been able to use any points at all for any purpose. They always came up with an excuse. We have stopped making payments; know that it will mess up our credit rating but that's ok. We're not planning on any major purchases in the near future. If anyone knows of a class action suite against Wyndham, we would sure like to know and join in. I think these people should be put out of business.

OMG, Tahiti Village in Vegas just ruined our credit . Yep, 12, 000.$ on each of our Bureau reports. We cancelled the contract within the alotted time and got SCREWED. We feel so stupid, but it was our wedding present to ourselves. We knew better, but why?

Same experience but the salesperson was actually sober and pleasant, however many lies were slipped in, the voucher is not worth the paper it's printed on.

Get this, they were trying to sell us a $33, 000 plus package with $1000 yearly maintenance fees plus other exchange RCI fees of $27-75 a night depending what size unit you want.

Its all a scam, do not fall for it, I could have purchased a year of timeshare time and I tell you, it is not a good value. They tried to tell me that over 15 years I would spend 20, 000 but the fact is that their maintenance fees over 15 years would be at least $15, 000, this does not account for the many hidden fees.

The selection of Windham locations is not very good, if you don't stay at one of their resorts there are many other hidden fees to pay.

They really got you.

I totally agree. Wyndham cannot be trusted. My parents own 605, 000 points and loved using them for several vacations. But be careful what you sign. They attended a "lets get your maintenance fees down" session on their last stay in March. They were sold 203, 000 more points ($32, 000) and were told that they had 30 days to review it with their children. The contract said 15 days to rescind. A cancellation was faxed to them but it arrived 1 day late...recission denied. They said that if proof was made that it was faxed then they would accept it...Proof submitted. The owner relations department (joke for sure) said that everything was in order and that the recission would need to be rushed through and that the deposit would be refunded. The first payment was taken out of
checking...call was made..Recission denied. They claimed that the son was the one trying to cancel...3 way phone call...owners authorized the son to fax the cancellation...Recission denied...no signatures...The contract sheet with the owners signatures were at the bottom of the page but it was for the original purchase date...talked to owner relations proabably 10 differnent people over 6 weeks...Recission denied...signatures don't match...Match what? I say...NO response...recision denied...
why? Mother called sales department and had no idea that son had cancelled...This is a falsehood that came from the sales department...NO one called them...promised repeatedly that they would call owners...only once called. Collection department begins to call after owners stop electronic withdrawal...we will cancel your points...we will take you entire investment..call early in the morning...RUDE!
Don't buy from Wyndahm...They ARE BAD!

In April 2016 we notified Worldmark that we would no longer be able to maintain our Ownership. I lost my job and was in the middle of Cancer treatments that are taxing us financially.
It is now mid September and Worldmark has faithfully billed us every single month for payment and late fees. They were calling daily to try to talk us into refinancing until I told them to stop calling. Worldmark has faithfully reported our late payments to the credit reporting agencies so our credit score is so low we can't float a loan to pay for a roof on our house. Worldmark has supposedly sent a Hardship Application several times. I have received one. Their on line link would not work. All the information for the Hardship Application is in their files except proof that I lost my job, and detailed descriptions of the Cancer and the treatments (none of their business).
So no Foreclosure process has been started. No forms sent. Just silence and reporting to credit agencies.
Get out while you can. Absolutely none of the promises made by the salesperson when we went Platinum were true. Worldmark could care less about you as an owner as long as you pay, pay, pay!

Wyndham is a NIGHTMARE. We purchased years ago (Williamsburg, VA ownership) and had a low maintenance fee per year; members of the board went NUTS and took the fee from $650 year to $l699.00 per year. The issue to me is that we cannot SELL the timeshare and we are STUCK and will lose all the money it took to buy it in the first place because we cannot pay that sort of HUGE maintenance fee. How could this sort of punitive rise in fee be LEGAL at all? Is there anyone in POWER at Wyndham to write to = their phone people are USELESS and say "too bad - sell it some way" and they laugh. I pray for all these people and their mean-spirited attitudes - amazing to me. I really pray for these horrible people.

marilyn

i too received some letters continually it's looks like genuine documents.when i tried to contact them they don't have neither phone number nor website.Next time what I'm gonna do is I'll throw to garbage directly.

We had a similar experience through Fairfield Glade, TN...we were vacationing there through RCI exchange and had the speel from them, etc...we already have a 'timeshare' through a resort here in Ontario...we told them that we NEITHER WANTED NOR NEEDED a second timeshare...their response...oh don't worry...we'll take care of that for you...we thought that they were going to 'take care' of it for us...how they did it was gave us extra points!...what the f***k are extra points good for if you can't afford to make your payments?!...we thought it was all good until we got our bill for our maintenance fees for our Ontario resort...so here we are...struggling to pay those fees...AND make our Wyndham payments and maintenance fees...we were misled into believing that we'd have only the Wyndham timeshare...their collections department is another story...while I have dealt with maybe one or two pleasant ppl while making payment arrangements...most recently I am soooooooo upset with them...my husband was just hospitalized with a serious illness...that is upsetting and stressful enough...I get a call from collections...I'm blubbering like a fool telling her about my husband and that I can't deal with them right now and making a payment to Wyndham wasn't on my priority list...she had the compassion of a postage stamp...they called again later that day...called the next day...this time I yelled at them and just hung up...they have called almost a dozen times since my hubby has been in the hospital...they can do what they bloody well want with our timeshare...we have been paying into it for almost two years and haven't used it yet...it would be 100% profit for them...I don't give a [censor] anymore.

This same thing happened to us. In August we were told we were converting our fixed week in the Poconos to points with a home base at National Harbor. We were told we would not have the old payment anymore and that it would be put on a Bill Me later plan to pay off.
Now Wyndham is saying that that amount is a downpayment and had nothing to do with the original timeshare. Don't know what to do at this point. I am disabled and money is really tight. This is outrageous

Wyndham Resorts evidently instruct their employee's to seek out forums such as this one and blogs to promote Wyndham Resorts as a wonderful way to vacation. They are also instructed to mislead readers as to their actual position with the company. They come on as casual owners of timeshares and tell glowing stories of great success in their purchase. In reality they are 'placed' in various locations throughout the web to get free advertisement for Wyndham Resorts. I have caught two individuals who work for Wyndham doing this. The first one was Ben Galaviz at Wyndham Wisconsin Dells. Now, I have been attacked and labelled a 'Drama Queen' by Mr. Chris Norman a few days ago who works for Wyndham Resorts in Honolulu, Hawaii. His boss is John Gonsalves. Phone number [protected]. john.gonsalves@wyndhamvo.com. Beware of those people who tell glowing stories of time share ownership as there are numerous problems and financial ruin that can occur when buying a $55, 000 unit.

I'm a Wyndham Discovery person. They tell you nothing about the 3 day minimum stay! They also tell you nothing about how nearly impossible it is to cancel as reservation unless you're willing to let it go entirely. Example: I booked a reservation for March 14-18th. I wanted to cancel the first day and extend the last couple of days. Turns out that is was nearly impossible... here's why: "Ma'am, if I cancel the first day (the 14th), I will have to cancel the ENTIRE reservation and rebook it. Because there are none left, it may be picked-up by someone else immediately after I cancel it. I mean, I can try, but you'd be taking a huge risk."... "Yes, you may cancel any reservation 24 hours in advance without penalty, yep, that's our policy." "We're so sorry Ma'am. But you are a Discovery member which means that..." What it means is that I signed up to be hassled for canceling one night of my booking. I informed Wyndham in a very nice way that I did not approve of their bait and switch practices and that I would very likely let all of my friends, internet, et al, know that I am not satisfied with Wyndham and would not ever use them again in the future after this Discovery portion is over. Yep, nope, nothing. Was not able to convince a supervisor to let me cancel the one day without the risk of losing my reservation altogether... in seconds. Seriously?!?

My mother went to a seminar and the woman went back in the back with her credit card and told her she was going to check on a couple of things for her. She came back and told her that her card is now appoved for 14, 000. She gets home and she gets copies of a new time share she had supposedly purchased. The woman had forged her signature and everything. They had charged her card 16, 000 dollars. This has ruined her! She had the best credit ever and now she refuses to pay that amount and told bank of america she did not make the charge. She even sent bank of america papers with the forged signature on it. They will not even help her. When she called bank of america they said that she called and asked them to extend her credit limit and them cahrged this amount. The woman that worked for wyndome did everything. She should get arrested. Till this day they are still calling and this happened in 2007. To the guy who comented too about visa company I wish they would do the same for her but instead it is on her credit for life!

I just posted on another thread about a similar situation I had with them. I too bought the $149.00 package, it was sold to me for Las Vegas, but then I ended up getting something for Wisconson Dells since they didn't have any openings or vacancies in LV at the time, or some other lame excuse. Anyway, I was told two conflicting things: one there is a 2 week money back guarantee, and two, I could cancel within a year and get my money back, since the package is good for a year. After the guy read the terms to me I asked him again if I did have the year to cancel, he assured me I did. The reason I was confused was because of the "2 week money back guarantee" and "cancel at any time" phrases in the terms read to me. Hence, I made sure I asked the guy what the deal was. Today I called to cancel within in my one year, and the customer service rep. said my time to cancel with a refund expired after the first 2 weeks from the sale. I told the lady I would report Wyndham to our attorney general and hung up. At this point, it will probably cost me more to actually go to the AG's office and file a complaint unless I can do everything online. Anyway, this company will never get another dollar from me, they've already gotten $149.00 of my money for nothing.

I need to work out a hardship loan modification agreement.

I paid off our Timeshare with Wydham in September 2008. They gave me the payoff in writing but claimed in October that I owed an additional $299. with an additional $6.99 a day charge each day that it was late. I have contacted them several times since then but they insist that I now owe over $1, 500. The confusing part is I get nowwhere with them and the last 3 statements have coflicting amounts that I owe. Some of the statements are even lower than the previous month and I didn't send them a payment. I don't know where to go regarding this problem. They are very rude when I try to explain that they sent me the payoff price.

Wyndom uses ex hit men from Vegas for guards at most of the Florida Locations. I know this is true. I worked at the clubs who took profits and invested in family friendly time share companys like Wyndom, RCI. If u Borrrow money from the Mob u will pay forever and so will your children. TimeShares holders will pay and pay, with no way out.

Even though you are past your official rescission period, depending on the deceptive sales tactics and other things you were told during your purchase, you may be able to get this thing cancelled. Email Advocates Against Timeshare Fraud at: advocatesatf@gmail.com

I have friend who is a school librarian in a small Arkansas town. She went with a friend to one of these presentations. They lied to her, telling her that within two years Wyndham would own all the resorts in the RCI book and there would only be one reservation line. They told her they'd help her make money renting out her points. Once she found she'd been lied to, she phoned their "owner relations" people who stood up for the lying salesman and said it was basically her word against his. Then she contacted the folks at advocates against timeshare fraud and with in 3 weeks she had a senior vp of the company calling her to apologize and telling her that the contract had been cancelled and all her money returned. You can reach them at

advocatesatf@gmail.com

They can probably help you out of this contract. It takes about 4 to 6 weeks.

This contract can still be cancelled. Your mother can still be helped. Contact me now and I'll help. somebonus@yahoo.com References provided.

okay who are these people, i have a charge for 69.95 on my checking account and i have NEVER been to this site. Can someone help me?

I too did the whole 1-2 hour time share presentation. I got my certificate and activated it but was not able to travel until now. I called to make a reserveation for one of the distinations listed and they tell me that its not available! So I am SOL because Wyhdham decided to drop the location. What a waste of time! I think that if a location is going to be dropped because Wyndham feels that its a waste of their time in that location then those who have certificates should be advised of the situation. Now I have a useless certificate. The funny thing is the operator wanted to tell me about the other "great destinations" they had. WTF for? I am not going to any of those destinations! I did read what I signed for. It talks about the travel dates but not the location! Everyone has a right to voice...remember Geordie97...freedom of speech.

We also went to a timeshare presentation and received a Get Up and Go certificate. We called the 800 number, talked to someone very helpful and was able to make reservations without any problem at all, at the time we wanted.

Larry

I work for Wyndham in the GET UP AND GO department! If it's not available- THEN ITS NOT AVAILABLE! We have a hard time as it is trying to book the reservation- THEN WHEN YOU GET ALL UPSET AND ASK FOR THE SUPERVISOR WHO WILL TELL YOU THE SAME THING- you get on sites to complain. Again, please read anything you sign!

I also went to a timeshare presentation with Wyndham and I was given a Get up and Go certificate.When I called to schedule they dropped Daytona Beach off the list and every other destination I asked for was full.I was told it was a FREE certificate and I did not have to pay anything for it.So Wydham thinks the value of my free time is worthlesss!I guess that is fair because I think the same about this company.SHAME ON YOU WYNDHAM!

My final payment was just made. I told them over the phone that I didn't make enough money to pay the amount they wanted. Gave them my information. My wages were garnished, and it made my life hell until yesterday. How I've survived, I will never know. This process has made my life a living hell. I am thankful that I'm now through with this process. If I were to ever go back to school, I would not get a loan from anyone.

Just called in here for a co-worker. I answered the phone and the co-worker was on another line. I asked if I could take a message. This lady, Katherine Head, was so rude through the whole 2 minutes we were on the phone and I was trying to help her! We are not allowed personal calls on the company phones but sometimes we will cover for each other...this lady will never get through to the person she is trying to with that attitude. Nasty way to front a company.

These people called my sister & left a message on her machine stating that they were looking for me regarding a debt I owe. First off, they even aloud to leave a message like that? I called them back saying I don't know this person & asked them why they are leaving personal information on machines like that. She says she isn't the one who called so don't blame her for it. I said regardless what are you doing calling everyone with the same last name as her hoping it's the right number & leaving her private information about debts she may or may not owe for all to hear? Plus that this was a private number listed on the "Do Not Call" list. She said no that that's not what they're doing that they were just trying to locate her & that she must have had this number at one time & that they weren't calling from "any list". I told her that I have owned this number for years & got it when I moved into this house & we're they are getting their information was wrong. She said they could take my number off the list & not call anymore & sorry for the inconvenience. Then I read all the comlaints online & found out that this company is just a scam to collect money from you, wholey s#@*! There are scam artists everywhere, please be warned! And I checked, people/companies like that ARE NOT ALOUD to leave personal information like that on a machine or talking with you, they can only speak to the person they ask for in question about such issues!

i now owe 33, 000$ for student loan payments that just less then a year ago i know the balance with sallie mae was 23 000 ...they told me that my loans were in default and i take responsibilty for that problem because school was done 3 years ago now . i find out that i cant do my career i went to school for with loans in default according to state board...wyndham tells me to make at least 5 $ a month payment for about 6 months and it will be out of default and some of the interest will be taken off...my second month is due and i d k if im just wasting my time with them because they cant seem to be happy with proof of income papers, etc... i sent fax 5 days ago and got no confirmation. they have eastcoast hours. getting ahold of them is impossible sometimes. is this place bs or what?

I disagree. I defaulted on my Sallie Mae loans which were through the US Department of Education. The loans were sold, which is their legal right, to a collection agency. I avoided that collection agency for over a year. Eventually the loan was sold again to Wyndham Professional Inc. who finally caught up to me. I spoke with them at lengths about the loans, amounts and who they were. I contacted Sallie Mae, my loan originator who confirmed that the loans had been sold. Wyndham works with the US Department of Education and they offer reasonable repayment options. I settled for $195 a month and after 9 months of successful payments they will removed negative/past due reports from my credit report. They also offer early payoffs. Yes this is way more than you would have originally paid but everyone on this forum needs to stop kidding yourselves. These people would never have contacted any of us if we had made good on our loans in the first place. For me Wyndham was a life saver. I have auto-drafted payments monthly and they have always been taken out on time and for the amount stated. I have also read several reviews of people using similar loan rehabilitation programs with great success. They call me occasionally to check in and see how its going.

These people are scam artists. Do not deal with them. They were going to add six thousand dollars on to my loans for them to so called get me out of default. I found a company that is very professional and only charged a small sum. They took care of all the paperwork. Wyndham garnisheed me one payment. They are heartless and get names to from some list. We should take a class action suit out on them. A lot of us are on hard times and that person that said we should have paid our loans doesn't have a clue about this economy and how people get behind. Anyway, do not deal with these people. The government loans shouldn't send these accounts to scam artists. It just puts us through hell.

I found out that my daughter's student loan went into default when Windham Professionals called me. I made arrangements to pay them 65 a month. The first month went fine then the 2nd month they took out 200.00 dollars... they said that they had gotten the accounts mixed up and took money out of my account to pay someone else's account. I waited for my money back for 2 1/2 weeks... they kept saying that they sent a check off. I went to the bank and had a fraud investigation started. Not only did they take out the 200.00 they also took out my 65.00 dollars for that month. Here it is a month later and I never did receive that check. My bank gave me a reversal and I don't know if they ever got that money back and I will never know. I don't know if I should keep paying them or not. I feel like I should contact the student loan companies for my daughter and just see what we can do there. I feel like I am getting ripped off. This month I did get a money card from Walmart and made the payment that way. I just talked to someone at that company and was told it was a 9-12 month program, I believe I heard 6 months. I don't remember. Yeah I think I will talk to the SL companies myself.

Keith Banco from this company calls at the oddest hours and is very arrogant! I was paying $65.00 monthly on a bill i owed Liberty University. I only owed around $900 and me and the school agreed to this amount. Apparently I was late on one of them unknowingly and they sent me to Wyndam Professionals and that is when the jerk Keith Banco begin calling. He said my monthly payment was not good enough and he needed to settle the account immediately. He even accused me of being stupid when I told him to quit harrassing me, calling both my house and cell phone! He said he will call everyday and that I cannot do anything about it...Really unprofessional!

Im pretty sure that if any of you bothered to update your data with your student loan lender no one would need to call family. It is not against the law for them not to accept your arrangements. As debtors, you cannot call the shots. I have a $27k student loan and i am slowly paying it back. There would be no way in hell I would give anyone the excuse to garnish my wages. These comments are as if you never signed an agreement to pay back the student loans. I believe the company is a third party collection agency. Your account would have never gone to a third party collection agency if you were paying in the first play. My student loan went to them when I lost track of who now owned my student loan. They are bought and sold all the time. My grandmother was called and she gave me the message. I didnt hide from them, I simply called them back. I then realized I was no longer in the deferment I set up before. I decided not to go back into deferment and to finally start making my payments back. It was pretty simple, and I'm glad I got the messgae. It is now tax season and If I didnt make arrangements, I wouldnt be getting my much needed tax return.
you cannot file BK on your student loans
you cannot just pay back what ever you feel like
your wages will get garnished
your bank accounts will get levied
your taxes will be garnished

It is against the law for them to refuse any payment. They cannot force you to pay large sums of money in 48 hours, but this is what they are doing to people and they are beyond hostile about it, these people are actually collection terrorists. I'm in the process of finding out anything I can about this company, they need a lawsuit filed against them of mass proportions. they are now harassing my grandmother who just recently had a stroke. They will be sorry if she gets worse because of their harassment when she has NOTHING to do with my financial situation whatsoever. They have even threatened to take everything she has. Hello [censor]s, she's 99 years old, living in a home on medicare and has nothing. I jokingly told her to tell them she has some constipation pills to give them, since I think they are suffering a bad case of it.

Maybe you should just say no to taking a timeshare tour. Or say no to applying for a credit card to put the purchase on. Or how about not signing documents to purchase anything. You people amaze me. You buy something and then you figure out you cant pay for it so now its Wyndham's fault and they should let you out of your contract? Is that how you do business with the grocery store or the local k-mart? Lets say you buy some sexy wranglers from said K-mart. When your fat ### no longer fits in them is it their fault or yours for not having any self control?

Jim in Texas, you are a skell, a leach, and a pedophile. You know what they say, only steers and queers come out of Texas and I dont see any horns Jim. Stick to what you know, little boys.

Hi Jim in Texas,

I must say, I was shocked after reading about your "unreturned calls" after dealing with Meredith. I've been doing business with Meredith since 2006 & she's always returned my calls, made my reservations, responded to emails, coached my wife and I through properly learning the Wyndham, formerly Fairfield system, and without her, wouldn't have shared a fraction of our family's vacation memories! She is a God sent, and maybe you don't have the correct contact information in order to reach her. She's truly, a wonderful young lady, and really knows this product inside and out! She's been wonderful to us, and hope you're able to reach her in order to request her services, for she will change your life too! She's currently working in Atlantic City, NJ & her office number is located in your member directory. Good luck & I feel sure she'd be more than willing to help turn things around for you!

Here's a testimonial:

"I'm pleased to send you a very positive reference for AATF. After reading an article in Timeshare Today, I followed it up with the writer, who suggested that I contact them. After several discussions and serious consideration, we made a decision to trust AATF and move forward with him to cancel our Wyndham contract and recover all monies paid to them. It took about 8 weeks to complete the process, but it was well worth it, as we were successful in having the contract canceled and all monies were refunded to us.

If you are serious about getting out of your contract, I would strongly suggest that you follow their recommendations in the process of canceling the contract. It is important to complete each step that they will suggest, as it certainly worked well for us as well as another family member.

I'm sure that you have received calls from resellers of timeshares in the past. I know we did, and we tried that once, only to lose $500 in our attempt to rid ourselves of our Wyndham Timeshare. After that experience, we were reluctant to go with AATF, but fortunately we did, and are very happy that we did so. Tom D. in South Carolina"

Dear Awarner,
I am currently helping a number of people who got scammed at Skyline Towers. The contract can be canceled. Please call [protected].

Hi Alma,

Did you ever get this resolved? We had the same thing happen to us with Meredith Exum at Wyndham Skyline Tower. We need help too...

"if THIS goes wrong" not "if those goes wrong"

Why would you even consider taking out an equity loan for a timeshare you can't even afford?! It's one of those "if those goes wrong we're totally screwed" kind of situations that you should have thought about a little harder. You think everything's just going to turn out fine, and what's your reasoning? There is none. You just want it to work out so you got suckered.

"why doesn't anybody do or say anything to this company that is causing so much pain and suffering at a time of financial crisis"
It's your kind of "everything will work out for me" attitude that got the ball rolling on this financial crisis anyway so you only have yourself to blame. Well, and Ian, because he's a total [censored]bag.

Alma, get in touch and I'll try to help you get this cancelled. somebonus@yahoo.com