Wyndham Vacation Ownership
Reviews and Complaints

We were told that the Resort presentation would only last 2 hours, but after 2 hours we weren't even back to the office. At that point, we had asked sufficient questions to know that their product was not something that would benefit us. When we got back to the office the salesman would not take no for an answer. He was demeaning, indicating we were too stupid to know a good deal. I am a retired CPA, my husband has a master's degree in management. It took us 30 frustrating, irritating minutes to convince him he was not going to make a sale. A truly terrible experience. As a result, we will never state at any Wyndam or any of their associated properties again.

I am a former Wyndham Club owner (member ID [protected]). While a member, I transferred 168, 000 points to my RCI account (member ID A941-36635). Several months later, I sold my Wyndham property. Before doing so, I confirmed with Wyndham that the points with RCI would remain intact. Several times, I spoke with RCI and they confirmed my points were available for use and would not expire until Oct 2019. Also on 3/20, I put a vacation on hold with RCI with no indication the points were not available. Then on 3/24, I contacted RCI regarding a vacation and was advised my account no longer existed and the points were not available. I am currently looking at an RCI brochure which states "Should you decide to not to return to CLUB WYNDHAM Plus you can exchange your CLUB WYNDHAM Plus Points for other vacation options. Basically, you deposit your Points with RCI which you can then use to book a vacation at another resort (known as exchanging)."

I am very disappointed that your advertising advises and I was informed by multiple staff that the points would remain available through RCI regardless of no longer being a Wyndham owner. I look forward to being awarded the 168, 000 points with the ability to book through RCI.

As a 20+ year owner (Fairfield prior to Wyndham) and a VIP with 3 units I continue to be disappointed in the ownership and benefits. Dec 13 I checked availability online for an upgrade from the current reservation of a 1BR Suite, seeing a 1BR Deluxe available. As it had not auto-upgraded I called and spoke with Jennifer who explained that the system will not allow a 1BR to 1BR type upgrade. I expressed that a suite is a very different unit than a deluxe and asked to speak to a supervisor to escalate which she repeatedly refused to do. I called back and got John who reiterated what she said and no transfer to manager/supervisor. Upgrade from a 1BR suite to a 1 BR deluxe are a substantially different experience for the guest so is very disappointing that the unit is available and as a VIP owner I am not able to take advantage of it. This is not the first issue that seems so easily remedied that has been caught up in 'the process won't allow it' explanation. Why should a unit remain vacant when it would benefit a guest and is exactly why we have the VIP level ownership, to take advantage of such upgrades. Also you should empower representatives with the power to override and adjust such blatant system restrictions. I used to be your biggest champion and excitedly sang the praises and benefits of Fairfield/Wyndham ownership. I will share just as loudly my constant dissatisfaction over the past 6 years.

I made a reservation for a guest at the end of November. Today, 12/1/18 I tried to modify it online. The only modification is a name change. Apparently I did that by accident, changing it to the exact same guest, thus using my second guest authorization for the year. So when I called, they were going to charge me $129 for adding a guest to the reservation. The same guest that was on the first one and the second one I made by mistake where nothing changed. So I did it online. I paid $99. I called Wyndham again and the first person was not able to help me, I asked to speak to a manger and finally got one. Her name is Susan M - counselor review specialist. She very politely told me my error, didn't matter that it was the exact reservation and there was nothing she could do. When I asked to speak to her supervisor, she said it was her job to handle all phone numbers. I asked if the buck stopped with her and she said yes. She would not give me a number or an email address...then she politely hung up on me. Great way to treat your customers. Next time wyndham wants us to buy more points at 20K a pop, I will have them reach out to Susan.

Avoid this hotel at all costs! In all my years of travelling I've never encountered a hotel in such outrageously horrible conditions that charge nearly $100 per night!

My partner and I stayed there for one night in Sep. We checked in after a long drive and went to bed straight away just to be awoken by a swarm of bed bugs biting us! We've killed 3 big ones and a dozen of small ones and when we told the receptionist about it, he just shrugged and said that his manager would look into it tomorrow. We demanded another room and were given one in a horrible state, with broken bathroom handle, huge water damage patch on the bowed ceiling that we were scarred to stand under, and mould on the wall. While moving our stuff from one room to another we saw that the infested room was immediately given to the next guests. When we complained about all of this in the morning to the receptionist, she said that the manager was not in and she couldn't do anything about our complaint. After this horrendous night we ended up all itching and we had to take all our clothes and bags to the dry cleaners to make sure that the bed bug infection did not get transferred to our personal items.

Judging by the reviews on Tripadvisor and elsewhere, the management are aware of the situation and so far have done nothing about it (the most recent complaint about the bed bugs is dated 2 weeks ago!). I complained to Hotels.com, Ramada HQ and the hotel manager but they all refused to do anything.

I have never done business with this company & I never plan to, because of the ultimate frustration it has & is causing me by continually auto dialing my personal cell phone number from multiple 817 area code numbers, usually with a 903 or 905 prefix, but this can vary, but generally all the calls appear to be coming from Arlington, TX & SW Ft Worth TX Area phone numbers & are all recorded calls. Somedays, the calls start early morning & continue all day, into the evening hours. It does no good to block the numbers because, it just auto-dials my number from another of its many numbers. I've tried calling back to the numbers, but they don't receive incoming calls. This has been ongoing for over 2 years. I'm unsure what could have initiated this problem & have been completely unsuccessful to-date in stopping it! I've reported the problem to my cell ph carrier but they can only block individual ph numbers & this is well beyond that & needs to be stopped. I've sent a complaint to the FTC for harassment on my cell ph, but have seen no response or action on this to-date.

On Monday, October 22, 2018, my husband and I attended an owner presentation at the Wyndham Old Town Alexandria. The person who met with us was Nicholas and then we were passed on to Seth. Four years ago we had purchased 105, 000 points at the Wyndham Midtown 45 in NYC. We still owe about $8, 500 on that purchase. Nicholas gave us a huge run around even though we made it clear, several times, we absolutely did not want to purchase any more points. He said even if we paid off what we owe early we would still have to pay all the interest. His did not sound right to us but it was alarming to hear. He said we would pay about $27, 000. He said he could lower our interest rate to as little as 3.9% on what we still owe. He had us complete a credit app. We repeatedly said we did not want to buy anything. When we meant with Seth the numbers on the paperwork did not look right. We kept asking and they said that is just how it had to be completed. I said we are not buying anything and we will not owe more money correct? Nicholas assured us that was the case. That was an absolute lie. After we went back to the room and read the docs we discovered that in addition to the $8, 500 we owed, he had opened a credit line in our name and charged us over $27, 000 for an additional 105, 000 points. Our lawyer also revised the docs which I photographed and texted to her. I then wrote a letter cancelling the contract as buyers have seven days to cancel under Virginia State Law. I hand delivered a copy of the letter to the sales office on Wednesday, October 24, 2018. Of course Seth was not available so Orlando assisted me. He said he would cancel the deal immediately. He date stamped and signed a copy of the cancellation letter for my records and one for his records. I also mailed two copies of the letter to their corporate office in Las Vegas at the address provided in my paperwork. One was sent to the P.O. Box and one to the street address. Both with tracking, one priority mail and one via certified mail return receipt requested. This deal had better be cancelled as per our written request. As far as we are concerned they are just a bunch of crooks. We will NEVER attend an owner presentation again. My husband and I are retired and on a fixed income and there is absolutely no way we would ever want to be saddled with a new debt in excess of $27, 000. Beware of these creeps if you ever stay at this resort. They are very deceitful.

My name is Armando rivera I was been help by a person in some office I forgot the name that takes care of the owners issues and I've been totally ignored and completely my situation is very serious and I need to be contacted by some one that matters and that can actually do something with my issue, the times I've tried calling I be given the run around and the phone ends up been hung very professional indeed, I have a name I believe it to be Chris if I'm not mistaken which I was told I was to receive a letter with my issue resolved however the letter was never received and I was never contacted by your office in order to proceed with my situation so can anyone I repeat myself that matters please contact me please #[protected]

A. Rivera
I will have to take measures I've been trying to avoid though since I believe you guys have showed me no interest I know whom will take total and undivided attention to such matter in which the issue will be seen and heard far and beyond and trust it will be resolved and reputations will be questioned afterwards

I signed up for a timeshare presentation at the Branson guest services on I-44 on 9/4/2018. Paid the 30 dollar deposit and went to the presentation next day in Branson, MO. They had us sign credit forms promising that these were just in case we accepted the timeshare. If not, they will be shredded immediately. We reluctantly signed the forms as multiple bosses came to reassure us that it was a formality. The presentation was 4 hours which was supposed to be 2 hours. After the presentation we politely declined the offer. However the sales rep and her bosses kept on increasing the pressure and became increasingly agitated and aggressive. Finally, when they realized that they were not going to get a deal, they let us go. What a painful experience. Never again!

A couple of days later, we were surprised to learn that they had pulled credit report for both me and my wife. Additionally, I got a Wyndham Rewards visa card from Barclay. I immediately called Barclay and had them close the account which they did after I had to explain to 5 persons in Barclay that the card was illegally issued. I am unable to reach Wyndham via email and they just put you on hold on the phone and never return.

I have filed complaint with FTC. I will appreciate if anyone knows of any legal recourse against these thieves committing daylight robbery.

Just learned that Wyndham illegally checked credit. We were explicit that we would not go through a credit check, and we did not provide our social security number. We did provide the drivers license as identification seemed appropriate. The following week we learn that they illegally checked our credit from our driver's license (this should not be legal.).

Greetings Wyndham Vacation Resorts

My husband and I are very unhappy with our recent Club Wyndham experience during our recent stay at Myrtle Beach. We will NEVER participate in another Club Wyndham marketing and sales pitch, so please denote that on our profile to NOT even ask.

Members since 1998, we have been very loyal to the Wyndham brand. We travel multiple times per year and always utilize our VIP Wyndham Club Ownership to the fullest! I love(d) Wyndham so much I that I marketed the timeshare ownership to friends and family constantly! I felt a part of the Wyndham brand and the Wyndham family. So what changed? Allow me to explain…

During our recent vacation - July 15 through July 21 - we stayed at the Wyndham Ocean Boulevard. Beautiful resort. The problem we experienced was with your sales division. We were assigned to sit with Madison (who was also 20 minutes late) to our session. Once she arrived, she began filling our heads with information about how to sell points that were not going to be used. She explained that the sell back would cover our annual maintenance costs. A win-win for everyone - we buy more and then sell it back. The issue we have with her is that she completely lied to us. She sold us a garbage story and we fell for it - hook, line and sinker. Shame on us for believing in her, but shame on YOU for hiring and training your staff to be liars.

Madison told us that she would prepare a "how to" sheet for us to reference and it would guide us through how to sell back the points. She explained that if we purchased the additional points we would be able to work with the Wyndham to sell the points back (to other external consumers) for top price - that would cover the yearly maintenance costs. She explained how she would personally draft our "cheat sheet" before our vacation was over so we could review how it works - that all VIP owners do this and it's the best way to maximize our since VIP Club Wyndham Ownership. So yes, we accepted. We are now VIP Access and Wyndham Select (for Myrtle Beach) owners. *hold the applause*

Obviously, we did NOT receive the "cheat sheet" - EVER. Because she provided her cell number as part of the "keep in touch" Sales strategy, I followed up. I contacted her numerous times from Thursday - July 19th through Friday - August 17th asking for a status about the cheat sheet and the hardcopy Wyndham book (that is now available as a PDF). After a MONTH of texts, with no results, I finally told her that I was telling the Wyndham about this experience and that we were unhappy. She had the nerve to ask me "why?" and "what could she do?". For one, we not do appreciate anyone insulting our intelligence and for two, "really, Madison?!" So, to play into her game of ignorance, I explained to her that I would be notifying the Wyndham about this disgusting customer service experience because we never received our "cheat sheet" nor did we receive the hardcopy Wyndham book requested our recent vacation stay at the Myrtle Beach.

What were the results? Great question! Madison shipped the book and provided a tracking number. The package arrived this week - Monday, August 20th and the best part: THERE WAS NO PERSONALIZED SHEET OF INFORMATION DRAFTED BY MADISON, NO INSIDE TIPS OF STRATEGY FOR MANAGING OUR WYNDHAM POINT, AND NO HAND-DRAFTED LETTER OF APOLOGY FOR THE DELAY. It was a generic package, quickly dumped into a mailing envelop that included a soft cover copy of the Wyndham Book, along with printed pages from the website…(information my husband and I had already gathered ourselves). Is this how the Wyndham treats VIP owners with 20 years of loyalty and service?

Moral of the story - we are SEVERELY disappointed with the Wyndham Sales division and I want to encourage other owners to NOT BELIEVE EVERYTHING THEY HEAR during these sessions. We fell for it because we were convinced of her sincerity. Not sure if she is a good employee or a good liar…but nevertheless, you have our updated contract for increased ownership. We can handle that aspect of the deal - it's just disappointing to know your company lied to us about what was available for alternative options of selling back our excess points and we cannot "nullify" the current package we have and revert back to what we had.

We will NEVER sit in another session.

Thank you…

Jordan and Veronica Isaac

Hello, my name is Cliff Littrell. I'd like to make you aware of the terrible experience I've just been through at your Branson, MO Preview Centre.
My girlfriend and I are shopping for a vacation experience that is both fulfilling and financially secure. This morning, we were two excited potential new buyers into the Wyndham experience. Your salesperson, Anya, changed all that.
At the onset, she misrepresented the time we were spending. We did inform her about a pending afternoon church service we were expected to attend.
When she informed us she needed my social security number for a " letter system"?, I refused politely. She couldn't provide any other information about why she had requested it, other to say she" had to have it, and if not, you are just wasting my time".
The entire presentation was coloured by offensive remarks such as, " I guess you can just wait for the next bus, or whatever., here is this two= bedroom, not that you care., I really need to make money today., and the worst...telling me that she knew""i want going to buy no matter what, and that I would not be invited back.
Wow.
Although her attitude was atrocious, your basic plan sounded gray. Too bad she ruined my entire experience.

Cliff Littrell

I signed contract [protected] on July 5, 2018 and I gave in seller (Raul) hands a letter for rescind that contract on July 7, 2018. I called several times to different numbers and I don't receive any information about the letter. Raul said he gave the letter to a brazilian female notary and he promissed to gave me her name but next day he send a voice note "somebody of quality departament will call you". Nobody called me. Please see the check and my account bussines after Supervisor Manny dishonored our deal.

I've come thru Wyndham very slowly .first as a steady rewards customer thru the hotels when I traveled for work.now as a discovery owner testing the waters recently putting $30000 of windows and roof on my house has put me in a 24 month holding pattern budget wise.i explained this to my sales rep who then gave me the one day only option at $282with maintenance fees for 154000 points, and as long as I didn't tell anyone I could refinance thru lightstream for a lower rate and pay $182 a month as he punched numbers in his calculator.why not right? I contacted lightstream to find they offered the rate he told me but for 3 yrs and over $700 a month!also the 282 didn't include the 6 month 5900 the was the down payment finance that I had 6 months to pay.add this to my lost reservation when I arrived at Palm Aire .the 1950 bungalow we were stuck in for 2 days before being moved .speaking of being moved we were displaced from 1000 am until 3 pm to make the transfer and was told all the strings that were pulled to be able to accommodate us Soo quickly! Really cause you wasted a day of my vacation, not to mention the 2 hrs my family sat in a car Saturday while everyone was pulling strings telling me I might have to pay out of pocket to stay at the Radisson at the airport!the relaxing itenerary of a dream vacation!I am thankful for the help but I didn't put me in this situation Wyndham did.i had a boss that use to tell me we weren't here to make friends, its business.i always told him he was wrong, it's business relationships and our business is built on them .this vacation has been stressful, I've felt like a burden.yesterday I actually made the comment, I would be better off home at work.really?! I am shocked and disappointed.i feel as though I got chewed up and south out by a huge machine

In 2016, my husband and I purchased 400K points fromas part of the Club Wyndham Discovery. We also received a free vacation week for participating in the Club Wyndham tour. As of today, 6/5/2018 we have not used any of our points nor taken advantage of the free week. We have experienced (or I have experienced) two medical issues (back surgery Dec 2016 and knee surgery Aug 2017) which has not allowed me to travel until recently.

At the time of our points purchase we paid $3, 000.00 down and had a balance remaining of $735.00 due. As I mentioned above in December of 2016, I had major back surgery for 2 ruptured disk which prevented any travel. I did call into owner services around July of 2017 & asked to extend the points. An extension was granted until 7-7-18. Then unexpectedly on 4 August 2017, I had knee surgery due to an accident on 27 July 2017. This second surgery also prevented travel. Needless to say years 2016 & 2017 was very taxing on me physically and financially on our household.

On 1 Jun 2018, I paid the remaining balance due on our account and tried to proceed with making travel plans. After the past 2 years, my husband and I are so ready to travel. It took me by surprise to be told that our account had been placed in an inactive status and there is no way for us to use any points.
I am asking for any help that you can provide. Club Wyndham is basically telling me, I might as well have put $3, 000.00 in a trash can and set fire to it because I will get nothing. I asked is it possible for me to use my points by 7-7-18 and I was told "NO the points were resold and no longer available".
I thought these 400K points were set aside as ours.

I can provide any proof required showing what and when my medical procedures took place. As I stated previously, we have not even used out free week given to us for attending the 2 hour tour.

The desired resolution is for Club Wyndham to allow us to use the 400K points so that we can travel to a desired location in 2018 or to refund the entire cost $3, 735.44 ($3, 000 down payment & $735.44 amount financed).

Thank you
Kimberly Mattox (member # [protected])
[protected]

Updated by k1m2, Jun 21, 2018

On 6/9/18 I received a call from a Ron, who worked in the complaints section for Club Wyndham. The number Ron called from was [protected]. He called at 6:18 pm. Once we established what he was calling about, he stated he was going to put me on hold and bring his boss in on the conversation. He also proceeded to tell me that he was going to put me on hold while he brought his boss up to speed and that I would be hearing music while he did this. He was correct I did hear they music, but I was also able to hear their discussion. I tried to make my presence known to both boys but they could not hear me. Their conversation went like this:
Ron: Hey Michael I have Ms Mattox on the line and she had a complaint about... etc... etc...
Michael: Why the [censored] didn't she inform us earlier...
Ron: Well it sounds like a scam to me. She sounds kinda stupid...
There was more vulgar chit chat... Then Michael makes the last statement.
Michael; Well put the [censored] through and let me talk with her.

I was then taken off of hold so that I could speak directly to both gentleman.

They question I have for Club Wyndham is. Is this the way you treat your clients or potential customers? How can it be a scam when I have not even used any of those points nor taken the free vacation.

The initial resolution I asked for was to be able to utilize the 400K points I paid $3, 000 for an was unable to use due to an accident that ended with me having back surgery and knee surgery.
Now the resolution I want is a refund of my money. I don't want to do business with a company that behaves the way your 2 representatives have.
The call originated from Saint George South Carolina.
I only have the representatives 1st names.
Ron was the initiated the call then transferred me to Michael whom he called the VP of the skeletal department. I feel quite sure a VP should be very easy to located. He should be removed from his position.
Please refund my money.

We get one to two phone calls a week trying to get us to sell a timeshare with Wyndham that we've never owned. We do not now nor have we ever owned a timeshare with Wyndham or anyone else and why people keep calling us trying to sell are imaginary timeshare is beyond us. These phone calls are coming in on a cell phone that gets charged by the minute I want Wyndham to take me off your call list

With Windham Vacation Resorts we had one of the worsen experience we could ever imagine, we feel that we have been cheated, this is a non-serious company. Their customer service its one than the poorest one you could ever imagine, we are deeply disappointed of this company.
During our Vacations in Orlando in May 2017, my girlfriend and I stayed in a Wyndham Vacations Resort, where we took part at one of their brainwashing conferences to convince people about the advantages of signing up with them. After the meeting they invited us to an office to talk with one their representatives, who explained to us, shortly and non-detailed about the important discounts of the company in several hotels all around the world. The next step was to sign a contract with them, contract that till today (1 year and half later) we haven't able to cancel. We signed in a hurry and despite that the meetings were in Spanish, the contract that they gave to us was fully written in English, we are Chileans, we only speak Spanish.
Just after we return to our country from our vacations, we took the time to make a research online about this company and after reading all the bad reviews that they have, we decided to cancel our contract. Our first step was to contact a translator here in Chile to read for us the contract that we have signed with Windham Vacation Resorts and for our surprise it was marked there that we had a deadline of 10 days to cancel this one, obviously the 10 days had passedwhile we were still on vacations in the United States. After this, we have tried several times to contact the company to discuss our situation, we have sent them emails, certified mails and I have even try to reach them by telephone to their customer Service contact, but none of these attempts to contact them have been successful, it's as if they just took our money and then disappear. We haven a had a response from Windham vacation resorts in more than a year, this is just ridiculous. I hope this time they will respect and attend to this disappointed customer.

In 2016, my husband and I purchased 400K points fromas part of the Club Wyndham Discovery. We also received a free vacation week for participating in the Club Wyndham tour. As of today, 6/5/2018 we have not used any of our points nor taken advantage of the free week. We have experienced (or I have experienced) two medical issues (back surgery Dec 2016 and knee surgery Aug 2017) which has not allowed me to travel until recently.

At the time of our points purchase we paid $3, 000.00 down and had a balance remaining of $735.00 due. As I mentioned above in December of 2016, I had major back surgery for 2 ruptured disk which prevented any travel. I did call into owner services around July of 2017 & asked to extend the points. An extension was granted until 7-7-18. Then unexpectedly on 4 August 2017, I had knee surgery due to an accident on 27 July 2017. This second surgery also prevented travel. Needless to say years 2016 & 2017 was very taxing on me physically and financially on our household.

On 1 Jun 2018, I paid the remaining balance due on our account and tried to proceed with making travel plans. After the past 2 years, my husband and I are so ready to travel. It took me by surprise to be told that our account had been placed in an inactive status and there is no way for us to use any points.
I am asking for any help that you can provide. Club Wyndham is basically telling me, I might as well have put $3, 000.00 in a trash can and set fire to it because I will get nothing. I asked is it possible for me to use my points by 7-7-18 and I was told "NO the points were resold and no longer available".
I thought these 400K points were set aside as ours.

I can provide any proof required showing what and when my medical procedures took place. As I stated previously, we have not even used out free week given to us for attending the 2 hour tour.

The desired resolution is for Club Wyndham to allow us to use the 400K points so that we can travel to a desired location in 2018 or to refund the entire cost $3, 735.44 ($3, 000 down payment & $735.44 amount financed).

Thank you
Kimberly Mattox (member # [protected])
[protected]