Menu
For Business Write a review File a complaint
CB Satellite and Cable TV Comcast / Xfinity Csr name Marcus. 02/07/2024 aprox 3:00 pm Delray Beach Xfinity store Atlantic ave and Lyons.
Comcast / Xfinity

Comcast / Xfinity review: Csr name Marcus. 02/07/2024 aprox 3:00 pm Delray Beach Xfinity store Atlantic ave and Lyons.

M
Author of the review
1:07 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20.

200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which was shown to me on my prior visit. He told me who ever gave me that price was totally wrong. He told me minimum speed i could purchase was 400 mps and it would cost me $65 per month. He was very rude in his mannerism and tone. I told him i would let him know. I then went to the receptionist and described the prior sales person who gave me the lower pricing and she summoned him from the back. He came out and subscribed me to the 200 mps $40 as he quoted me prior. Prior to me leaving i went over to Marcus to let him know and his response was maybe he didnt see in in the computer. A blatant lie and walked away from me as i was talking. He totally lied to me and tried to up sell me telling me 400 mps was the lowest speed available where the other rep. Took out a chart showing me the different plans. Marcus new my address since i gave him my phone number and he looked up my account. He totally tried to rip me off and it is a shame to have someone working for a giant company like Xfinity. I hope the proper measures are taken and his human resources file reflects this incident. Please let me know the outcome of this incident and if any other info is needed from me you can reach me and see my account by reaching me at [protected] and i live in a community of 7,200 units and is under contract with Xfinity and this kind of negative press i am sure Xfinity does not need.

Thank you for your time and understanding and would like to know what the outcome will be.

Marty Zeiger

Confidential Information Hidden: This section contains confidential information visible to verified Comcast / Xfinity representatives only. If you are affiliated with Comcast / Xfinity, please claim your business to access these details.

0 comments
Add a comment
  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number
    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number
    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number
    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number
    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number
    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
    +1 (877) 543-3961
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number
    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number
    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number
    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
    Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number
    Upware Marketplace - Customer Support
    More phone numbers
  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category