Comcast / Xfinity
Reviews and Complaints

From the time I got C'cast service 4 years ago it has been a nightmare. First I was somehow erroneously hooked up to 2 other people's tel lines! Like a party line and you couldn't call if someone else was using it...one of the "users" though I was hacking into her line and threatened to call the FBI! This went on for days...and waiting for a "tech" to come took more days then he couldn't find the problem (and, seriously, was an idiot who kept looking at his watch and asked me if there was a Hardees nearby) so it took MORE days to finally solve it! Asked for some kind of reimbursement for
those days I had to use my cell but no can do, I was told. Then, found out my "new" # was actually the previous # of a lady of the night...with almost a hundred messages "left" that I had to manually delete! (And still get calls at 2 am asking if I'm "working" tonight. Now, this latest glitch is that my TV (expensive on demand, premium service) has been off for 3 days and it's Christmas. Have tons of relatives, friends over, the kids want to watch something, I think what am I paying this for? I am looking for another service altogether. Crazy. And try sitting on the phone for 45 minutes while the taped message tells you how many good servics they offer and all the cool movies you CANNOT WATCH because the whole company is so incompetent.

Comcast account setup is a really pain in the ###. No one knows in the Comcast what are their duties of the work and they are working on sylos...I just called 15 times to different 800..it is really a pain...and only comcast has a monopoly in US. they have the right to do anything...

I was tired of being ripped off by comcast, so I decided to go with a satellite network. For two months I tried calling Comcast telling them to disconnect me because I no longer wanted their so called service. Every time I called the local office I would get a recording that they were busy taking care of valued customers and to call back later. I did not have the time to take off work and go in person to the office to tell them I did not want to be their customer. Finally after two months and a letter to Comcast main headquarters I was disconnected. I was billed for two months of service that they refused to disconnect me. The next thing I know I get notice from Credit Protection Agency that I owe $118.00. Now I am bombarded by comcast wanting to offer me great deals because I am a valued customer.
My message to comcast is GET REAL I will do without before I become your valued customer.

l agree that comcast has gone to the DOGS!
l have been a faithful csutomer for many years
now l just feel cheated... by comcast
l paid to have service in all my rooms, now they are telling me that
l will only recieve 2-70 no HBO that use to be channel 5
but, l feel since I paid to have those line ran in the rooms, that l should
recieve all service in every room. that was the deal when l sign
my contract with comcast . l'm really am thinking about getting a
lawyer. it cost me a lot of money to get those cable line put in,
and l want my money back. if we all would just drop comcast
l bet they would stop taking there customers for granted!

No one will answer the phone! I have a simple question about my service. I am going to switch to the dish! Ditch the box!

I am filing a complaint against Comcast Report Neg. On cridIT repoRt terry Chamblin [protected]

Comcast is nothing but idiots. Wrong information all the time. I rely on my phone and internet to be able to do my work from home job and they've already caused me to lose one job and I'm on the verge of losing another. There is no one else in my area I can use. If I listed all of their massive screw ups I'd never be finished writing this. If you are considering comcast for ANY service and there is anyone else available in your area, then avoid comcast. They have some of the worst customer service I have ever experienced, and if you have comcast you will need there customer service because there services constantly screw up. They've sent me broken modems, turned off the wrong services, hung up on me when I call in, added charges to my bills for things that don't exist, told me completely wrong info, and constantly lie. Good friggin luck if you choose comcast.

I just read an article from Sept 26, 2014 where Comcast promises Charlie Herrin, Senior V.P. Customer Service will fix the issues of Comcast not only having the worst customer service for cable providers but the worst customer service in for all businesses in the U.S.
This is my problem as of today, Dec 8, 2016. On Oct 20, 2016 we ordered Comcast. I was told to be home between 1-5 p.m. for the install. The tech arrived on 10/27/16 to do the install. He could not do to the pole outside our home needed a Tap. So he left without being able to tell me when 1 would be installed. I called Comcast and was told a Tap would be done and I got another install for 11/1/16. I was told to be home between 1-5 p.m. so I took another 1/2 day off of work. The tech was a No Show. No phone call or anything. I waited until 4:45 p.m. and called Comcast to see what happened speaking to Christy who had told me the Tap hadn't been installed so therefore, a tech would not have been able to do the install anyway. She said she would look into why I did not receive a phone call and she would have someone call me back to reschedule. I never heard anything. On 11/16/16, I again called Comcast and spoke to Jerry who transferred to a supervisor by the name of Justin. Justin apologized and told me he would wave the installation fees of $86.80 and $50.00 for missing 2- 1/2 days of work and look into why we were having so much trouble with the install and call me back. Which he never did. I waited until 11/21/16 and again called Comcast speaking to Denise. She promised me she was going to get to the bottom of this issue and get it resolved. She went to give me her extension #1011031 and told me if I had any future problems, to call her directly so I would not have to continue explaining our situation each time to a new operator. She put me on hold and when she came back, she told me the Tap was set up and I would be good to go for the tech to do the install. I received another automated phone call telling me to be home on 12/01/16 between 1-5 p.m. for the install. Again, I took another 1/2 day off work. Again a No Show. on 12/02/16 at 10:30 a.m. I called Comcast speaking to Michelle who I explained all of this to and asked for another supervisor. She told me her supervisor was on another call and would return my call in 15 minutes. I waited until 4:20 never hearing from her supervisor and calling Comcast back at this time. Speaking to an operator who transferred me to yet another supervisor. I explained everything to him and he told me there was nothing he could do for me other then to transfer me to sales. He was not very nice and very agitated because I wanted an explanation and he did not care to hear my concerns or the fact that at this point, I have now lost 3- 1/2 days of work and still have gotten No results or service. He again said that I must speak to sales. That he would transfer me to the appropriate sales rep. I was put on hold at 4:25 p.m. and remained on hold until 5:07 p.m. At this point, Arial took my call. I gave her my zip code and was told that she was in a different state and that I would need to speak to sales in Georgia. I was already speaking to the 1st operator as well as the supervisor in Georgia when he initially put me on hold for 42 minutes. Arial put me on hold once again at 5:08 - 5:12 p.m. Jessica in the Georgia sales department took my call. I began explaining my situation. She asked for my last four digits of S.S. # and pulled up our account. She told me she was not seeing evertything I was explaining. I gave her then our Account #. She was confused. She said that this Account was closed and another one was opened. This had me confused now. Why do we have 2 Accounts? She put me on hold for 2 minutes and returned with what she said was good news. She went on to tell me that the Tap had been installed and she would send a tech out to do the install. I told her the Tap was not installed. She said no, the computer showed that a work order had been written by the guy who supposedly did the Tap and the work order for Tap was done. I was standing outside looking at the pole and there was No Cable coming to our home. She was confused once again and put me back on hold from 5:32 p.m. - 5:38 p.m. When she returned, she told me she had sent an email to the tech who filled out the work order to see what happened and why he closed out the work order? Jessica said I would receive a phone call within 72 hours regarding this. That was on 12/02/16. Today is 12/08/16 and I am still waiting. At this point, I don't believe Comcast cares one bit about us as a new customer or the fact that I have now called a total of 8 times and lost a total of 1 1/2 days from work. Joe W. Account #'s- Ending in -02 & -03

someone who says she works for u called me today and threatened my service.and i live in florida, wanting me to pay for someone elses bill, that to me is not right this person name marlene. this person is a menace to ur company.angie from florida

How can Comcast hire a thief and a fraud. I've been trying to contact Comcast about this employee with negative results. This sales/marketing representative has been praised, promoted, and promised a higher pay and a all paid moving expense from Horsham, Pa. Business Class Sales/ Marketing Rep. to there Atlanta, Ga. office to improve business, with an open criminal case of 15 felonies of theft, unlawful taking and theft by deception held for trial on all 15 felonies after a indictment and a parliamentary hearing. If Comcast is backing this crook imagine what type of crooks they are Representative of Comcast in there Sales and marketing department Anthony R Harris Public Arrest record as follows:COURT OF COMMON PLEAS OF DELAWARE COUNTY
DOCKET
Docket Number: CP-23-CR-[protected]
Court Case
CRIMINAL DOCKET
Page 2 of 5
Commonwealth of Pennsylvania
v.
ANTHONY HARRIS
BAIL INFORMATION
HARRIS, ANTHONY Nebbia Status: None
Bail Action Date Bail Type Percentage Amount
Bail Posting Status Posting Date
Set 01/24/2013 Unsecured $1, 000.00
CHARGES
Seq. Orig Seq. Grade Statute Statute Description Offense Dt. OTN
1 1 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
2 2 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
3 3 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
4 4 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
5 5 F3 18 § 3921 §§A Theft By Unlaw Taking-Movable Prop 02/15/2011 T 134490-6
6 6 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
7 7 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
8 8 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
9 9 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
10 10 F3 18 § 3922 §§A1 Theft By Decep-False Impression 02/15/2011 T 134490-6
11 11 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
12 12 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
13 13 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
14 14 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
15 15 F3 18 § 3925 §§A Receiving Stolen Property 02/15/2011 T 134490-6
DISPOSITION SENTENCING/PENALTIES
Disposition
Case Event Disposition Date Final Disposition
Sequence/Description Offense Disposition Grade Section
Sentencing Judge Sentence Date Credit For Time Served
Sentence/Diversion Program Type Incarceration/Diversionary Period Start Date
Sentence Conditions
Held for Court (Lower Court) Defendant Was Present
Lower Court Disposition 03/26/2013 Not Final
1 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
2 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
3 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
4 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
5 / Theft By Unlaw Taking-Movable Prop Held for Court (Lower Court) F3 18 § 3921 §§ A
6 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
7 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1COURT OF COMMON PLEAS OF DELAWARE COUNTY
DOCKET
Docket Number: CP-23-CR-[protected]
Court Case
CRIMINAL DOCKET
Page 3 of 5
Commonwealth of Pennsylvania
v.
ANTHONY HARRIS
DISPOSITION SENTENCING/PENALTIES
Disposition
Case Event Disposition Date Final Disposition
Sequence/Description Offense Disposition Grade Section
Sentencing Judge Sentence Date Credit For Time Served
Sentence/Diversion Program Type Incarceration/Diversionary Period Start Date
Sentence Conditions
8 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
9 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
10 / Theft By Decep-False Impression Held for Court (Lower Court) F3 18 § 3922 §§ A1
11 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
12 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
13 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
14 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
15 / Receiving Stolen Property Held for Court (Lower Court) F3 18 § 3925 §§ A
Proceed to Court Defendant Was Not Present
Information Filed 04/24/2013 Not Final
1 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
2 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
3 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
4 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
5 / Theft By Unlaw Taking-Movable Prop Held for Court F3 18 § 3921 §§ A
6 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
7 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
8 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
9 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
10 / Theft By Decep-False Impression Held for Court F3 18 § 3922 §§ A1
11 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
12 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
13 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
14 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ A
15 / Receiving Stolen Property Held for Court F3 18 § 3925 §§ ACOURT OF COMMON PLEAS OF DELAWARE COUNTY
DOCKET
Docket Number: CP-23-CR-[protected]
Court Case
CRIMINAL DOCKET
Page 4 of 5
Commonwealth of Pennsylvania
v.
ANTHONY HARRIS
COMMONWEALTH INFORMATION
Name: William J. Judge Jr.
District Attorney
Supreme Court No: 313629
Phone Number(s):
[protected] (Phone)
Address:
Delaware CO Da's Office
201 W Front St
Media, PA 19063
ATTORNEY INFORMATION
Name: Fincourt B. Shelton, Esq.
Private
Supreme Court No: 031598
Rep. Status: Active
Phone Number(s):
[protected] (Phone)
Address:
504 Main St
Darby, PA 19023
Representing: HARRIS, ANTHONY
ENTRIES
Sequence Number CP Filed Date Document Date Filed By
1 03/28/2013 Court of Common Pleas - Delaware
County
Original Papers Received from Lower Court
1 04/24/2013 Commonwealth of Pennsylvania
Information Filed
2 04/24/2013 Delaware County Court Administration
Criminal Notice Form Filed PTC/RWC Scheduled for 5/20/13 at 9:00 AM in Judge Jenkin's CRT RM
1 05/20/2013 Jenkins, Patricia H.
Criminal Notice Form Filed; Trial Date 6/17/13; Courtroom #3 Judge Jenkins
1 05/22/2013 03/26/2013 MDJ-32-1-23
Transcript from Lower Court, 32-1-23, Judge McKeon, Hearing Date; March 26, 2013, Pages 113
2 06/17/2013 Jenkins, Patricia H.
Criminal Notice Form filed; Trial date 7/1/13 Courtroom #3 Judge Jenkins
3 06/17/2013 HARRIS, ANTHONY
Waiver of Rule 600 and Speedy Trial Rights Filed
4 06/17/2013 Jenkins, Patricia H.
ORder Scheduling Trial Beginning July 15, 2013 at 9:00am, Crtrm #3
Judge, William J. Jr.
06/17/2013 Interoffice
Shelton, Fincourt B.
Printed

Comcast customer service is horrible. I donot recomend this service even to enemy. They cheated very much. Don't buy this horrible service.

Well we have the "bundle" and it all goes out often. We have had differnt persons come to our home and each one tells us something different. It is expensive to have these services(which don't work often) but no one at Comcast seems to care...WHY DOES COMCAST MAKE IT SOUND SO GOOD WHEN IT IS SOOOOOOOO BAD?

I previously had service with Time Warner and had no problems, now Comcast has taken over and I have nothing but problems. My Tv service is always going out and they tell you that it will be a week before they can send anyone out. Then the service man that comes out says that the last guy that came out did the wrong thing and that is why the service went out. Most every one I talk to in this area is having a lot of problems and it is really bad when the whole system goes down and you have to use your cell phone to call and report the problem and then they have no record of you calling.

I strongly agree. The Comcast signal and the customer service is even worse. The freelance technicians don't know what they are doing.

Time for the dish...
Glen Fisher

Hey come on now I am so tired of hearing you guys say this and that about all of these tv companies whether it be satelite, dish or cable tv. Last time I checked tv was a privilged not a right. What you guys need to do is get a life and stop watching so many tv channels. You guys chose to go with these companies and now your complaining whose fault is that really, YOUR FAULT! And also since you went from comcast to dtv do you really think that you upgraded the companies that you deal buisness with YOU ###. Look up DTV and see how many people are really satisfied. At least with comcast they try to work with you not say "F U" because we have you in a contract lik DTV. Wake up and smell the coffee you idiots and if you dont like this get "BUNNY EARS"!

Thank You,
Your friendly comcast person

I am fed up! I was tricked into "updating "my box! Now it will not work with my Tivo unit! I called and was laughed at by a man named Eric who would not give my a last name or transfer me to a supervisor!

I was told that If I anted a dvr buy one from them for a monthly fee and that my tivo will not work with it ever!

This company is SO Bad. I want everyone to call the [protected] it is corp #{a real person!} and hit the Better Biz web site also!

I agree with Debra... I had Roadrunner email with Time Warner Cable for several years until I was sold down the river to Comcast. Talk about culture shock! I have never seen such awful service. A few days before the changeover I set up a yahoo email account. I just had a feeling that there might be a problem. I was right. It took 3 weeks of non existent customer service to get my Comcast.net account set up. I then started noticing that about 7 PM each night I would have trouble sending yahoo emails. I googled a question and was directed to a site dedicated to complaints about Comcast. They were hampering my yahoo mail use as well as email of many other people. I now have another server but the Comcast email still comes up in the box when I try to send a link to someone. I've been told they can't do anything about that till the 15th. I anyone wants to instigate a class action suit against them feel free to contact me via this site.

Well as you posted you wanted to get the triple play offer but you only have standard. According to your statement you have basic cable. As you said triple play offers digital service. That being said what are you complaining about. You obviously knew there was a difference you stated them above.

Crooks, maybe; but it does not sound like you were lied to. It simply sounds like you are just over dramatic. I do not agree with the way Comcast does a lot of things but you are obviously one of those people who can not be pleased even when you are aware of the situation.

Comcast cable TV services are a criminal organization. I called Comcast to inquire about prices. I needed to reduce my expenses. I spoke with their "Customer Account Executive" for around 2 hours. She was quite pleasant and we hit it off well. She informed me that she had been doing what she does with Comcast for two years so she wasn't a rookie. So, I enquired about the pricing for the various services and number of television sets I had. I knew they were having a promotional deal so I expected good prices, and boy did I get them. She gave me special pricing on everything. Some of the special prices were within her authority to offer. She had to get an OK from her supervisor for others. She told me that her supervisor instructed her to give me whatever pricing I wanted to get me on board. Man, I was really happy! I was going to save a ton of money! Now I didn't fall off the turnip truck last night so I asked her multiple times to verify the pricing and I kept copious notes including her name and the time of day. She informed me that if anyone gave me any trouble about the pricing I would simply need to ask them to review the recording of our conversation and it would be honored. So, guess what happened.
The pricing wasn't honored at all on my first invoice. In fact, I was paying more, not less than the previous service. So I called Comcast and explained the situation. The Comcast supervisor listened to the recording and agreed that what I was saying was correct. She then said someone from W. VA would be calling me. That never happened. I called again. Someone else listened to the recording. This one started beating around the bush and mumbling but was of no help. After that I was unable to bring the recording into the conversation. I just kept getting the old company line. "UH this is the price sir."
The way I see it they are in breach of contract. I don't plan to pay them a nickel. I will just notify them to come and pick up their stuff. What a rip. Where are the bureaucrats that are supposed to watchdog these guys?

Hey come on now I am so tired of hearing you guys say this and that about all of these tv companies whether it be satelite, dish or cable tv. Last time I checked tv was a privilged not a right. What you guys need to do is get a life and stop watching so many tv channels. You guys chose to go with these companies and now your complaining whose fault is that really, YOUR FAULT! And also since you went from comcast to dtv do you really think that you upgraded the companies that you deal buisness with YOU ###. Look up DTV and see how many people are really satisfied. At least with comcast they try to work with you not say "F U" because we have you in a contract lik DTV. Wake up and smell the coffee you idiots and if you dont like this get "BUNNY EARS"!

Thank You,
Your friendly comcast person

I stumbled across this website along with a dozen others when I entered " I hate Comcast" into google. I'm sure my comcast saga rates right up there. The whole story is on my myspace page (bellachica) but to make a long story short- The tech was supposed to come out on a Thursday at 8am. 11am comes around still no tech. He calls at 11:30 apologizing cuz he is late and says he'll be there at 12. I said ok, no problem but I have to leave for work at 1:20. 12 rolls around, no tech. 12:30 rolls around STILL no tech. So I call and reschedule for saturday. No big deal, whatever. Well 1pm rolls around and who should roll into my driveway? the wayward comcast tech. I told him sorry that he made the trip all the way out here, but I had already called to reschedule because he was 5 hours late and I had to go to work. He was actually decent, and couldn't stop apologising. He said he could have my dsl cable hooked up in 10 minutes if I wanted and the other tech could come back on saturday to hook the cable up. I was like sure go for it. So he hooks it up and I pay the $110.90 in full for my internet, digi cable and the one time installation fee. I get my work order and reciept showing that i paid in full as well.

Saturday rolls around, 8am no tech. 12pm no tech. 1pm no tech. FINALLY around 1:30 the tech rolls in, and as soon as he stepped foot out of his truck i knew it was going to be a big mistake. He started swearing right off the bat, every other word either beginning with an S, F, or GD. When he finds out that absolutly nothing has been done and he has to drill the holes, that sets him off even more because he wasnt prepared nor did he feel like drilling holes today(HIS OWN WORDS) I showed him my work order from Thursday where I had paid in FULL. So he starts swearing again, and tries to charge me an extra $85 to come in and drill holes! I was like you have got to be joking. My husband is a plumber/ construction worker. I have a freakin drill in the house. I'll drill my own holes... But I told him I refused to pay the extra money, because comcast had stated to me upfront (after I had told them that the house was NOT wired already) that it would only be the 110.90, and i showed him where I had paid in full. So he gets on the phone with his supervisor and tells him nothings wired and that i refuse to pay anymore money. I tell him thats fine. If you don't want to work and install my cable, then leave. But before you do, I want a full refund and all my money back right then and there. He proceeds to put his hand in my FACE (The talk to the hand pose) and tells me to be quiet. I was about to go off. But I composed myself and after listening to him cuss for another 5 minutes to his boss, I ask him again if he was going to instal my cable today. He tells me "If it will shut you up, then Yes, I'll do it. It's not worth the hassle." I wanted to knock his front teeth in. But I also wanted cable more.. So I let him in. While he's inside he programs the tvs room by room- but doesnt bother to tell me how to work the new remote or the cable box. So I go into one room and try to turn the tv on and off to see if the channels work. Nothing comes on. So I go and let him know (he's outside taking a personal phone call for the umpteenth time) and he storms back in the house proceeds to tell me that I broke the box. he yanks it off the table and comes back n replaces it with a new one. He then tells me to never ever ever touch the box. That I would break it. To always leave it on and to never ever ever turn it off because it would have to be reprogrammed and I wouldnt know how to do it. like I was freaking 2 years old. Which is bull cuz my parents have the same cable and they use the all on button all the time. but whatever.. there is a clock on the box.. i guess i can use that.anyways. So he's all done. I go and very politly inform him, that since I am not "allowed" to touch the cable boxes that he would have to come back to each room, because he ignored ALL the expensive power surge protectors I have to protect my tv's and ps2's and cable boxes and whatnot. And that I would like for him to plug everything back in the protectors like I had it, cuz thats what its there for. He slams the work order on the table and says " I dont have time for this SH*%. I have other houses I have to go to. Then he just LEAVES. He doesnt leave me instructions for the remotes incase I get a new tv, he doesnt leave me my welcome kit or anything. But he did leave me all his trash and little bits of sharp exposed wire poking out from plastic cable, in every single room.. which my 1 year old niece got a hold of and could have very well gotten hurt when she put it in her mouth...

The fall out.. I went to the comcast office first thing monday morning to file an official complaint (along with that issue, we had ordered the second tier of digi cable so my husband could have the Outdoor channel specifically, and everytime we would go to it, it would show up as not authorized and that we would have to call comcast to order it! BS!)but anyways, the lady at comcast told me that there were no supervisors there that could handle my complaint and to call the 1-888 number. Which I did. When the lady answered the call, I informed her that I wanted to speak with a tech. supervisor. She told me that tech supervisors do not speak to the general consumer and esp. not for complaints. But that she would file that I had a complaint against a tech and never wanted him to come to my house again. i tried several times to go into detail on why i was filing a formal complaint. She kept cutting me off and wouldnt let me. So finally I asked for the techs work id number and his name. She proceeds to tell me that they dont give out that information when you have something negative to say about them. Only when its something positive. So I said thank you and hung up.

So I went strait to the Virginia State Corporation Commission and filed a formal complaint with them. I knew comcast wasn't going to do a darn thing about it, but that they would. Within 6 hours of filing the complaint I recieved an email telling me that it had been escelated to the manager in charge of the vscc and that she would call me and let me know what action they were going to take in my case. Within 2 hours of that email, I recieved another email letting me know that it had now been handed over to the FCC. THose boys don't play around. The next morning at 10am I recieved a phone call from the fcc AND comcast apologising their butts off for what had happened, AND along with giving me that techs full name, they also informed me that as of the previous day that gentleman (and i use that term loosley) was no longer employed by Comcast. They were also refunding me ALL of my installation charges AND giving me more $$ for my troubles. (Within 3 hours, my online bill was showing those promises.) Needless to say I dont have to worry about my cable bill anytime soon. But I didnt do it for the money. I told them, I didnt want any money back AND I wanted to keep my service. I just wanted to make sure that that tech never treated anybody the way he treated me.

It's a shame that I had to go the route I did, but I wouldnt have had to do all that if the customer service at comcast was better, and they would have helped me when i FIRST went to them.I only contacted the VSCC when all else failed...

Comcast is absolutely evil! I went to switch to DirecTV but then found that they were even more incompetent than Comcast! NOW where do I turn? I just looked at my bill and every so quietly they added at least 3 dollars to every part of my cable service! It is a crime to be charging over $80 a month for standard digital cable and not even have premium channels included! When will the FCC step in and regulate this $$ hungry soul-less company?!

I paid for comcast and had it shut of because it cost me to much money and the kids were mad but i was up to date on my bill and they said i owd them 106dallarsand i did not they sent it to the collection and i phoned them with my bank statmemt and they still send me bills there so dumb!

Old thread, I know, but I found this thread by googling "incompetent people at Comcast". Aside from their prices being higher than balls on a giraffe, I think the main flaw in Comcast's service is the lack of internal company communication. It takes them forever to get a field problem fixed because no one knows what the problem is. When a problem is found, the case is usually pawned off to someone else who isn't given adequate notes if any notes at all. This often causes a vicious circle, which I have witnessed first hand multiple times.

Cable companies in general are a racket. I can't wait until I can choose between multiple media providers in my area when the fibre gets laid. Verizon/AT&T or Comcast will be my choices.

I think everyone should join Florida's lawsuit against Comcast about their sorry On Demand service. New Movies are often not there as advertised or will come out for one day and then get yanked. In addition, they go for weeks without updating the anime channel although they supposedly made a deal with the anime network to offer more and better service.

In addition, Comcast uses the old bait and switch when it comes to advertisement for services that include hidden fees like a $99 installation fee for phone service for their 33+33+33 for internet/phone/cable service.

I hate, HATE Comcast. I've called repeatedly to complain about commercials and programming being cut-off, audio and video dropping out, and various technical incompetencies. I always get the run-around, promises of follow-up, etcetera, and nothing, NOTHING ever comes of ANY of my complaints. They don't even bother to respond. Comcast is just incompetent, and doesn't give a ### about anything.

As soon as I can replace Comcast, I will. I hate Comcast.

Where do I begin. My DVR box has never worked. I rent this box for $3. and change a day and the show I record daily doesnt record or it records and goes blank or it will freeze until you unplug it. Service techs I know some by name now they keep coming and bringing used DVR that have other peoples recordings on them ie porn. with out even checking or erasing the shows. Now I am on my sixth box to be returned today to get another one and this time it better be a new box in a new box.

Now the telephone I dont use the phone often at nite so when I do its usually important. Well they say that all lines are business and please try again. I pay for that! The phone is not a luxury it is a necessity. Not that they care but I do have family emergences and would like to make and receive call that I am paying for.

Contract: Yup suckered into there triple play cant get out till 4/09. I am being raped and hate the system. Last words COMCAST SUCKS

Comcast charges New Customers 19.95 for Cable Internet and Charges Good Standing Customers 42.95 For the Same Service.If Comcast had any Business Education it would not take long to figure out if you charged all customers not only New Customers 19.95 a month for Cable Internet you would make more money in the long run. Get a life Comcast and Wake up.More People would signup for Comcast Internet. (A old saying 1 plus 1 is 2) Thank You Thomas Lisson

I have had Comcast Digital voice for a year and a half. I have had nothing but problems with the voice mails. It takes them to long for a call to post of the website. I keep getting errors when I log into my account. DVC error 313 and DVC 50 mostly. I'm told it's my equipment all the time. I have put fresh installs of Window's XP Home on my computer. I reinstalled the system software on my laptop still I get the errors. I even go a new machine with Windows Vista Home Premium. This is a new machine! And still those ding dongs blame my equipment. I like to know right away when a call comes in. Not 8 hours later.

I also can't get call forwarding bud to work with comcast. Any suggestions?

Signed up for comcast digital voice which included voice mail. When it did not work after a week of complaints and run around, I was told there are in fact several models of phones that are not recognized by their voice mail system, sorry but there is nothing they can do. After much more complaint was told to go buy a new phone then call back and they would credit my account that amount. I bought the phone then when I called back they said oops she should not have said that. They said they would put a request in and in 4 to 6 weeks maybe I will get a credit but that they dont ever normally give credit for this. of course I was never told about incompatible phones when I signed up for plan.

Yes, this is a common occurrence. So let me advise everyone on this issue. IT IS AGAINST FEDERAL LAW to SCRAMBLE or JAM a frequency. GO to the FFC.GOV website and file a complaint. Do NOT use any other website. I called out AT&T a few years ago. They came by with their crew to check out the line and basically admitted that was going on. NO FINE OR CONSEQUENCE became of that situation. QUID PRO QUO does exist. Grease and bribery is still going on. Just keep complaining to the FCC PLEASE

I have two televisions and my problems are my pictures get scrambled along with the sound. This doesn't happen to every channel. I also will be denied some channels that I normally watch, while a bit later I will be able to watch the channel. My DVR playback will often be scrambled, although I can watch same show on demand with no problems.

tv keep saying NO DATA AVAILABLE at all times

I just bought a full HDTV (1080p). I discovered that Comcast uses 1080i. That's the maximum. Apparently, no one has informed Comcast that 1080p has arrived, because when I called for information, I was variously told that 1080i is "the best, " it's my TV's fault, not Comcast's, the only way for them to tell what I have is to send a representative to my house, etc. Having been burned twice on the house calls, I declined. Can someone explain to me what's going on?
kikio

your repeat of movies on encore is very bad. playing the same ones over and over stinks. when will this change or i look for another cable co. to make my day. lets some new ones soon. NOW NOW NOW.0

i am gettin charge for a battrey that didnt work in my modem to my phone and internet serves so they made a second trip and charge. we are new to this . and all these taxes it dont make scence iam changing my serv.we have paid more taxes with comcast them i.t.r.n.s.

Trying to get a human on the phone is next to impossible, not able to email you (yeah right) or connect you to another extention (and they offer phone service). If another company comes into Shreveport I am sooooo out of Comcast, maybe we need a dish, yeah like that idea. My ex works there - should fit right in with this whole situation.

My account# is [protected], My nane is Alondra Courtney: my address is 2944 Regent st. ; Shreveport, La, 71108. I am currently having difficulties with my COMCAST phone service.
I don't even have a dial tone, I can not contact you all at all, but
my internet service is up, I need you all help ASAP.
My business, is done by phone and internet service. Coukd someone please e-mail me and let me know what is going on and fix the matter please.

Thank you,
Alondra Courtney

Well, I do agree with the original comment. I mean, why should some service rep care that I maybe...got my nails done instead of paying the cable bill? They shouldn't care.
I am a Comcast customer and have been for years. I don't agree with the prices of my service, but in my area that is about the only choice I have.
I can understand why Amish Wolverine would get tired of hearing everyone's excuses. I hear excuses on why people can't pay their bill for my veterinary services and then they walk out the door and climb into their brand new Tahoe.
I feel that Amish's comment was a little juvenile, but he/she is venting and that is always good for anyone's stress level.
Point blank: if you can't pay it...don't use the service.

my problem is that i am a person with medical problems & my phone will not ring in ever since i got my comcast triple play,why?I have m.s. & not only doesn't my lifealert not work nor an i get calls so anyone can check on me.I needed help at times and depend on my phone so please make that reliable 4 me again.I put my faith in this decision to go this way cause of my low income and i thought this was it and still believe it is kinks have to be worked out i know i have confidence in comcast it has been a month now its time o.k.

Wow. I suppose Comcast really doesn't care about their customers. I know first hand what kind of apathy goes on in customer service at Comcast because I have my Internet, Phone and Cable through Comcast and I have dealt with losers like Amish while calling regarding valid problems with their faulty equipment and mysterious service outages.

By the way, I'm in the process of switching all of my services to another company that wants my business. I suppose that's $160 less a month comcast will be making. Probably about what Amish makes. Maybe they'll have to lay him off.

If you work for the company I am sure you should know that this is a bad little thing you wrote out here... I see your point and I am not saying you are wrong but this comment could cost you your job this comment gets sent out to the main people of your company and the FCC gets involved because these people you are dissing file a slander complaint and your done... Yes you have a point however you should learn to keep your mouth shut if you value what you have... and it's not always the customers fault that their service got interrupted... you people at comcast mess up and seemingly very often... that's when you tend to get people who are angry and upset when they have been paying their bill and somewhere stuff got screwed up with you guys and not with the customer.

Just remember you have to deal with it it's your job if you don't like it find another one and stop ### about it here.

yes or no ?

Thank you for your time and attention to this matter,

Sincerely,
Bobby Payne

I was wondering if it is possible to have a call list(ingoing and outgoing) for todays date (9/10/07), e-mailed directly to me at clm.swfla@yahoo.com ?

Man that rocks, I work for comcast and you are so right!

Ack, I posted it in the wrong thread? Sorry..
I just registered awhile ago .. totally a newbie at this.. :(

Hmm, all these complaints about returning AT&T equipments make me suspicious. Maybe this is what AT& T wants, it doesn't want to accept our equipments in their stores so they can con us all and say that they did not receive the equipments hence the huge bills for the unreturned equipments.

But good thing you guys know that you have to ship them back as I had no idea and boy did I get the biggest surprise when I tried returning the equipments to the store. Turned out even the corporate store does not accept and will not even help you with your problem, there is no other option but to go to UPS and ship these damned equipments. The young lady at the corporate office @ Monument Blvd. told me that I can leave the equipments there but they will just throw it away and at first I told her, "yeah these are your equipments you can throw these away" but then since they will not even acknowledge the return, no scanner to scan the serials and since they said they won't even be able to look into my account, I decided I had no choice but to bring it to UPS. But my blood pressure did go up with the way these sales people are so cocky. The manager did apologize but still he has this air like he is not sorry. Anyway, hopefully when I return thru UPS, they will get the equipments right away and not charge me $150 each.

Yesterday I had Comcast installed, TV and INTERNET and PHONE with a free HD-DVR for only 89.97 . I had no reason to stay with AT&T which I pay $112 just for TV and internet alone. AT& T's internet sucks and the TV connection keeps getting cut off so goodbye AT&T ! I will never get your services again !

I am very upset about paying Comcast digital voice modem rental fee. It was $5 before and is increased to $7 now. I would like to purchase my own modem so that I don't have to pay $7 each month to rent from Comcast. However, I called Comcast quite a few time but was always told I cannot use my own modem even if I purchase the right model. I think Comcast is ripping the customers off by charging $7 for renting a modem to go with their digital voice. Customers are forced to pay for a modem fee of $7 because Comcast won't allow you to purchase or install one. I just hate to think how much money we have to pay per year for renting a stupid modem from Comcast. It is extremely unfair to Comcast customers.

Does Comcast ever fix the problem of not receiving incoming calls?

i'm not even going to begin typing out my millions of problems with comcast. screwing me out of money, phone not working, wrong internet, wrong cable packages, idiot techs, idiot reps .. waste of money .. about 140 a month before payperview and i have the world's most horrible service.

Comcast Nightmare: I have the 3 service with comcast. phone, internet and tv, a week before xmas our phone number changed out of the blue and so anyone calling our original number got a disconnect recording. Got it fixed then in a few days it went back to the new number, again, out of the blue, now, it gets worse, found out that our original number was being routed to the home of a comcast service technicians home and how do I know this? On one of my many calls to comcast tech I actually got the tech who was getting my phone calls, the nightmare continues, they then disconnected my original ph number and then gave it away to a new customer within 4 hours or disconnecting. all throughout christmas and new years 08 this went on and on, finally the came out and changed my modem, saying the tech had my number, holy moley, thought it was all fixed. noooooo, today i was looking for a phone number and went into the digital voice online and there was a list of phone calls that i did not recognize, werent mine, and so im now getting all of the logs from the 2nd number i was given (if your confused, you should be). where are my calls and logs going? talk about breach of security, hope that washington isnt on comcast, bin laden probably has georges number. go figure.

I canceled my digital voice 4 months ago and am still getting billed for it. Every time I call [protected] I waste over 1 hour and get a total run around. Does anybody have a direct phone number for the Digital Voice Billing?

I am currently on day 7 or 8 with incoming calls problems with Comcast digital voice. Same problem as yours--outgoing works, incoming gives an error. My neighbor has the same problem. I called 4 days ago and was told the problem would be fixed in 34 hours or they would send a tech out within 48 hours after the initial 34 hours of my tech support call. No tech has come. Completely disgusted by CDV.

Also note that I was fighting a billing error for 18 months. It was finally corrected last month, but it only took dozens (maybe 4 dozen) of calls, and four service interruptions because of the issue. Each interruption took 7-21 days to repair, and meant loss of phone, Internet, and TV. It's now only been 6 weeks since my bill has been straightened out and now this...

Hey, I work for Comcast, in the CDV department, and it really sucks, we gets all of the complaints the disgruntled customers, but hey it's not the reps we are limited, the cdv service bites really bad it needs to be regulated, then Comcast can start to care about the cx. lately it seams all they care about is the new customer, They got to take good long hard look at the customer's they got know, 30 million cx's with cdv, and out of that 30 million 20million cx's don't have much trouble, but for those that do good god if it where me the third call would have been transfer me to retention my service is not up to par and shove your credits and promos up your a**, but to all of the upset people when your talking with a rep where limited to what we can do, hey I agree with every ticked off customer, but when a customer attacks me for a Comcast issue there is no way in hell I'm going to help you out. So show kindness and I'll give you a months credit, go to bat for you do what I can. The cdv service is a internet service, it's not considered a phone service, if it where then it would be regulated and Comcast would have to get on the ball, so start sending letters to the fcc or who ever regulates the phone service, because Comcast has to wake up. Peace out, and just remember when you call a help desk your speaking with a human not an animal so yelling and screaming like a two year old is going to get your ### hung up on. Put the show on the other foot, would you want me in your face screaming and baling at your place of work?