YES! Communities review: Water freezing below the riser in the ground

Regency Pointe Estates 8280 US 30 Pierceton Indiana 46562

Due to the below zero temps I have been letting water drip. Jan 15th and 16th water still dripping when I turnd the cold water faucet on I had very little water but after about 1 minute it ran like it is suppose to. On Jan 17 2024 at 4:30 am I noticed my water was not dripping and found out I had no water. I put a hair dryer on my main water line shut off valve that is beside my hot water heater that is located in walk in closet. I then checked my heat tape to verify it is putting heat on the water line.

After two hours I moved hair dryer to under three differant cold water lines in my home. Around 10:am I called the park manager and tried to explain the trouble shooting that I done on my home to verify that my home is not froze. I was told to calm down or they would hang up, I told her stop of accusing me of something this is the way I talk and then she hung the phone up.

I kept the hair dryer going untill 1:00 pm then Lowell Highlen brought his 60,000 BTU Salamader over and hook it up on the Riser for an hour. Then I went over to the office to let park manager knows that it has also been an hour with A salamander and again she said clam down or leave and again I said to stop accusing me of something. Then she said she talked to a plummer and said the salamader needs to under the hot water heater. I tried to explian again that I had a hair dryer on my main water line shut off valve that is beside my hot water heater from 4.30 a.m. to 1:00 p.m. she open the door and told me to leave.

I left and explain to Lowell Highlen they want salamander under the hot water heater so we moved it under it. Two hours later I called back and explained that now it has been two hours and do they realize like I told them when I first called the water is frozen under the ground. I was told I was on the list, I asked what is the procedure for water being frozen under the ground is, they hung up the phone again. I kept the salamander running untill 7:00 pm then turned it off. Then I disconnected the main line that comes from the Riser to my hot water heater and took a picture that shows no water coming into my home. Also a picture that shows my water line area that I had the salamder pointed at under water heater. I should have taken a picture while the salamder was there.

Jan 18 2024 6:23 a.m. I turned on the salamder and angeled it down at the ground about a foot away from the Riser. At 9:00 a.m. maintinance man put another slamander under my hot water heater, I explained that I had one back there untill 7:00 p.m. last night it is froze under the ground. I had to take wife to work at Dollar Store here in town so told the maintinance man (Ryan Fields) I will be back in 15 minutes. At around 9:30 a.m. I got rusty water with metal chunks coming through my cold water lines in my home. I looked at my shut off valve located beside my hot water heater in walk in closet and saw that my hair drier had made 3 leaks so after water was running for about 5 minutes I had to turn it off at the Riser to fix my leaks. I explained to the maintenance man I am going to just try quick dry epoxy.

I applied epoxy on my leaks and quick dry says will be fully cured in 1 hour, I let it dry for 4 hours before I turned water on but now only 2 leaks. I turned water off again at the Riser then turned on all my faucets to let water drain out and when the water stopped I turned all faucets off but 1 and applied more quick dry epoxy by then it was 7:00 p.m. so I let it dry overnight.

Jan 19 2024 at around 8:00 a.m. I turned water on at the Riser and I still had 2 leaks I applied more quick dry epoxy and waited 4 hours for it to dry and then I had only one leak. I left water on for an 1 1/2 hour so we could shower and wash dishes and laundry and dealt with the one leak that was filling up the container I put under it to fast. I turned water off at the Riser again, turned on all my faucets to let water drain out and when the water stopped I turned all faucets off but 1, and this time I put a very large amount of quick dry epoxy as seen in the picture and let it dry overnight.

Jan 20 2024 at around 8:00 a.m. I turned water on at the Riser and it is frozen again, I called the office and on the voice mail I had the option to press 1 for on call emergency maintenance man, I explained that I shut it off at the Riser and turned on all my faucets to let water drain out and when the water stopped I turned all faucets off but 1. This means it is frozen under the ground like I had said the first time it froze. He brought over a slamander at around 9:00 am and left it running. By 11:45 a.m. it shut off because the fuel ran out, I put in what seem to be only a 1/2 gallon fuel from the 5 gallon containter the maintenance man left and started the salamander again.

At 12:30 p.m. I called the office again to let the maintenance man know the salamader will be running out of fuel soon, but the option to press 1 for the maintenance man was not there. At 12:58 p.m. I bought $14 2.3346 Gal of fuel and started the slamander again and tried calling the office again but still no option to press 1 for the maintenance man. At 2:40 p.m. I called again and this time I got the option to press 1 for the maintenance man. I told him I already bought $14 of fuel can not really afford to buy more, I was not offered any fuel and was told to try putting the salamander under the hot water again so I hung up the phone.

At 6:43 p.m. I bought $16 more of fuel and started the slamander again and let it run untill the fuel ran out at 12:04 a.m. A total of around 15 hours of a salamander under my home clearly shows that the water is frozen under the ground.

Jan 22, 2024 Around 8:00 a.m. I called the office and got the option to press 1 for Emergency maintenance man. I explained to him that I let the salamander run for 15 hours and I already spent $30 on fuel and do not have any more money for fuel. We agreed to put the salamder back under the water heater again to please the Park Manager and I told him it might run for a little while the fuel gauge is right on the 0 mark, he said he would bring some. Around 8:30 a.m. he shows up and sees that the salamander is under the water heater and running. He shows up without fuel and we discuss that after a few hours and still not get water the Park Manager will have to finally admitt the water is frozen under the ground.

Around 12:00 p.m. I put my propane torch back on the Riser again and I called the office to inform them that the salamder has been under the water heater this time for 4 hours and it just ran out of fuel. I also informed her that on Jan 20, 2024 I had the salamder pointed at the Riser for 15 hours, I had to purchase a total of $30 in fuel and I want my money back and some more fuel I do not have any more money to spend on fuel. There was a long pause so I asked again if she is going to give me my $30 and some more fuel. The Park Manger said no she will not give me anything. So I asked if she is keeping my money and not giving me more fuel and if she is I will give the salamder back when I get my money and running water. Then she said I will be filing 30 Day Evection and a stolen police report. I told her that is false informing, the maintenance man brought it over. So I said tell your maintenance man to come and get it I no money for fuel. Again I asked if she was also just going to leave me with out water, she hung the phone up.

Around 1:00 p.m. I turned off the propane torch that I put on the Riser and turned water off, it was a 33 Degree Day and was not taking a chance of the water to unthaw will I was putting more epoxy on my line. I needed to try to patch my leaks again instead off getting a new valve because I do not have the money now. Around 1:15 p.m. the maintenance man knocks on my door while I was putting the epoxy on he said that I have water now he was going to disconnect the Riser to see if water was coming through but he turned water back on and the water going through. I checked to see and I did have water. I explianed to him I was putting the epoxy on and wondering why I was getting water mixing in with it when you knocked on the door. So I asked him if he would turn it back off

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