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1xBet Complaints 1294

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12:59 pm EST
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1xBet Account closed and lost all winning bets after I requested my first withdrawal

Hello,

I have deposited twice on the account for a total of $1500. I had to deposit twice as I lost most of my first deposit. I progressively increasing my total bankroll on that account to about $6000. I decided to make my first withdrawal then.
The verification procedure then started the account. I have received some very weird requests to get the account verified, but I will not get into them now as that's not the point of the ticket.

After I provided all the information requested, I have received a message saying my account was closed. They had cancelled ALL my bets, and only left me with the initial deposit amount. That's over $4500 lost, and absolutely no reason is provided. I have never shared this account with anyone. I have not gone against any of the rules set by Betwinner. Yet, they closed my account and will not answer of the messages I write. This really looks like stealing from players that become profitable on the website...

Desired outcome: Give me back my winnings

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1xBet My account been blocked

Hi,
My name is Amoah Francis Dominic. A loyal customer of 1xbet. On the 8th of December I placed a bet and won.complain has been done already.I want to know if am getting my money or not because the reason why my money has been withheld is not valid.it's not a duplicate account or whatsoever . Please confirm

Gaming account : [protected]
Account name is Amoah Francis Dominic
Account email is Francis.[protected]@gmail.com
And mobile Money number I used to register is [protected].
Please am hoping to hear from you soon.

Faithfully,
Amoah Francis Dominic.

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1xBet vip cashback

After multiples attempt on live chat(they give 1 answer every 30min)

So im here trying to show how 1xbet treat theyre customer(me)

I being using the website for 2 years and half now. I usually always lose(lol) but this time i lost everything or almost. I came to them for a little rakeback or anything they could give me for free. But they obviously can't :). I Have over 300+ deposit of 25$ a years. I got my last cashback weeks ago. and its was penny. The other was around 40$ but i lost what 1400$?. There planty of website that would offer me tons of rakeback free bets anything for compensation. 1xbet dont even answer me. Even with what i stated they dont care. The only answer i got is the cashback policy but im a sapphire user they act like i never been on their website before? 1 away from VIP and i can't even have 1 decent answer every 30 minutes?. I seriously if there other casino that treat people like 1xbet on internet. Hear me out .. because 1xbet definitly don't care.

Desired outcome: compensation/cashback/rakeback

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Update by JeremyP
Dec 10, 2021 12:44 pm EST

my account number is [protected]

i'm telling you right now if you read me the cashback policy you are not understanding why i made a complaint and you better do something about it. Its the last chance i give to 1xbet

Update by JeremyP
Dec 09, 2021 12:42 pm EST

Unfortunately, at this moment, there are no available bonus games that we can offer to you. Please stay active here the answer i got from 1xbet chat.

I do 30+ deposit a month play every single day on their website for 300 days straight. The answer i get is STAY active.

This is comedy. I keep my words for myself at this point. This is close to robbery

Update by JeremyP
Dec 09, 2021 10:55 am EST

I want to add lack of profesionalism from 1xbet.. 30 min before i write here i had a full message on 1xbet live chat and even 40 minutes later there STILL no answer( been talking alone for 40minutes now).

There you go guys

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1xBet Deposit

Iam sending 10000rs unfortunately sending onxbet deposit account so my 1xbet account not acces because my GOOGL authentication app uninstall so uam panicked iam calling my brother so my brother account adding my utr no and utr number used but not credit gaming account so my problem is money is debited so you also adding money my brother account or my account almost 60days completed this tranction but notadding gaming account so please help sir

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1xBet 1xbet is fraud cheating people

Hello Everyone listen
I am the new customer to 1xbet
My account id is [protected]
I placed a bet 10992 rupees
I won bet they cansel my bet and given my money back
And I asked to support team
They tell me
I know the results before game

They think players are playing for my 10992 bet
This is so ridiculous behaviour on innocent people

And next i place a bet same 10992
I lose the bet then they are taken my money

Simple 1xbet company policy is
If we win they cansel our bets
If we lose they taken our money
Every new client please avoid 1xbet and 22bet nd melbet nd betwinner

All these scammers are same

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7:25 am EDT
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1xBet I deposited 500 hinder rupees but still not added in my account

I deposited 500 rupees in my account via bank method but still have been not added in my account and I am waiting from 22 days I complained info-pak but no one get answers me please solve my problem

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8:26 pm EDT
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1xBet Cricket betting

I have placed abet w2 team from Europe t10 cricket league rupees 3000 with bet slip number [protected].actually the match was won w2 team.in 1xbet app this match was drawn and lost my bet seen.

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1xBet Withdrawal Request Marked Successfully Confirmed by operator but payment not Received in bank

I made withdrawal on 3rd December 2021 at 5:23 AM of 4000 INR and on 5th December at 7:45 PM. I received the notification from them they that withdrawal request is successfully confirmed by the operator but here is there scam i have not received single money from them and when i tried to speak to their executive they say check after 3 hours but nothing was resolved. I sent the several mails to them but no one is bothered to respond from their team. Please guys beware they are real scammers. My gaming id is [protected].

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1xBet Deposit amount is not credited to my account

Sir yesterday night I have charged my 1xbet account via jazz cash auto app amount of RS 2000 has cut by Maaz pan shop but my 1x account is not credited my TiD. [protected]

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8:43 am EST
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1xBet About wrong score update and cheating in 1xbet.

Sir,
Today at 12:54 pm time in local, i bet on basketball in Bambitious nara vs Aomori wat's match. I bet on (2 half, total under 88.5).when the match finished the bet slip is not setteled.i check on google for correct score and then i ensure that i am win.but after 4 hours the bet slip shows the bet loss, the score was incorrect in last quarter. I again search the match and check maximum website for correct score.all the websites shows same score and only the 1xbet shows different score in last quarter. I bet under 88.5 points, google and others website shows the match finished in total 86 points. But only 1xbet shows total 89 points. I mail there mailing address but not fix yet. I tries to connect with chat but no one replies me.i think they would not solve this problem.

Desired outcome: I want the solution badly..neither i will not suggest anyone to open 1xbet account.they are cheater.

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9:25 am EST
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1xBet Really disappointed by 1xbet. Not crediting my money

Really disappointed by 1xbet. I have been using 1xbet for a long time and had no issues. On 19th November i used bank transfer option to deposit money 90000PKR into my account and after transferring money i created deposit request but money wasnt credited into my account. I asked the guy on chat support and they said that they havent received the money. I filed a complaint with my bank and i was informed that the money was sent to the account the very same day. I sent all the transaction details, deposit slips, confirmation emails and my bank account statement at [protected]@1xbet-team.com but no one replys there. Now after providing all the documentations even the chat support has a default message saying to wait, they act like bots, not listening to what customer is saying and only saying that to wait. Its 26th November and still there is no response.
I had been a loyal customer of 1xbet but after such behaviour and stealing my funds im afraid to say that i wont be using any of your services ever again.
If you guys really do care for your customers then atleast resolve the issue on priority basis. My account id is: [protected]

Desired outcome: Credit my account with the deposit that i made at the earliest

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1xBet Deposit not get

Hello sir my player id-[protected]
Today my deposit amount -400rps
But I'm not get my gaming account
Please help me

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Md Alamin Akndo
Rangpur, Rangpur, BD
Jan 02, 2022 12:43 pm EST
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Deposit Problem. Hello sir my deposit amount 5000 taka but I'm not get my gaming account plese help me 1.[protected] 2.9A14OTBLHW 3.[protected] 4.[protected] 5.03:51pm 01/01/2022 6.5000

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1xBet I am complaining about bet

Sir I'm bet on wi vs Australia World Cup t20 Match on that I m Bet on - both innings a 6 will be hitting in 3 overs ... And that they My bet is pass .. in both innings Six has been hitted by Chris gayel and David Warner... I can give u offical link of the scoreboard ... https://www.espncricinfo.com/series/icc-men-s-t20-world-cup-2021-22-1267897/australia-vs-west-indies-38th-match-group-1-1273749/ball-by-ball-commentary

My bet Slip id is - [protected]

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inform2tuhin
Lucknowq, IN
Nov 24, 2021 6:45 pm EST
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1xBet is most unreliable bookmaker where anytime your money will goes into vain with incorrect results and they will not bother to respond or resolve your issue ever. I am struggling to get my amount of Rs.1.49 lakhs from last one month and sending mails to them on daily basis, but they are not responding to any of my mails.
Please switch to any other bookmaker like betway or bet365 else they will rob you like this always.

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1xBet
Nov 25, 2021 2:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear inform2tuhin,

Thank you for your feedback. To clarify all your questions about the bet slips, you should contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the bet slip number. We will check all the information and back to you with the answer right away

All the best,
1xBet Support

I
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inform2tuhin
Lucknowq, IN
Nov 27, 2021 6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of 1xBet

Please don't copy paste the same content again and again. People who are putting complaints are fools here, they already followed the process you mentioned with all the evidence still you people are not intended to respond or resolve the issues.
Fraud and Cheater bookmaker 1Xbet.

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1xBet Stealing money

hi
i bought tickets of Goslotto 7 out of 49
4 numbers matched
but 1xbet did not pay me my money
I tried getting help from there custom support
but they dont care to help
beware dont use this site
they take your deposits
and help you until you are loosing money
once if you win they will never be there to help
i deposited money in there site and it was never added to my account
tried contacting there customer support and email support staff
bu they never help and leave you helpless and steal your money
scammers
liers
1xbet

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11:31 pm EST
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1xBet Deposit not received after 1 month

i have deposit 15.700 Rupees on 18th october 2021 via net banking method but today still 1 month complete but not received my deposit money. Please solve my problem quickly i need money emergency.

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1xBet Odds changes

I had placed a bet in 1x bet at odds of 225 after winning the bet the company changed the odds to 3.5 i was to receive 25000 rupees but i only received 385 rupees .

Desired outcome: This a serious case of cheating and fraud .i want 1x bet to settle the remaining amount

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1xBet Transactions in total amount of 55,050 INR not deposited

Hi there,
my ID : [protected]

Note : Going forward we are not depositing any further amounts till the issue is resolved and if it is not resolved will be closing the account and advise all my mates to do the same. I do not have time to write emails on your negligence. you guys taking ages on responding

This is the 5th time the transaction went through but the amount was not deposited to my betting account..How many times do I have to complain and wait for the return of my deposited money?
this is happening regularly with the payment gateways and taking ages to respond

Following four transactions to Easemykart and Fabshopco happened through paydoor9 gateway.
and i received thank you messages as shown below in the attachment but money did not credited to my betting account

Transactions happened on

27-OCT-2021 : Ease My Kart 5000 INR
27-OCT-2021 : Fabshopco 4500 INR
30-OCT-2021 : Ease My Kart 5000 INR
31-OCT-2021 : Ease My Kart 15550 INR
11-NOV-2021 : Acadewe. 25000 INR

I've tried reaching out on facebook and chatting but no response and i do not have all the time to just follow up on your mistakes. do the needful

Desired outcome: settle the amount

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Update by d boddu
Nov 12, 2021 11:41 am EST

This is the unfortunate state of chat support it has been 8hrs im online and they simply said they are checking

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Chetan28609
NASHIK, IN
Nov 24, 2021 1:35 pm EST

They all are cheaters brother ... 1xbet is very 3 rd class app ... Even Im also facing same issue of Facebook chats ...

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3:20 pm EST
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1xBet 1xbet. A big cheater story. Alert! Don’t create 1xbet i'd

Hello Complaints board MD,

1xbet always reply me with fraud.
They told me, My deposited was refunded.
What a big lie ever!

They blocked my id with full amount 28898/- BDT. There was 10000 BDT my deposited amount.

I requested to India Facebook page to Give back my deposited amount. They said the Same.

Last time I requested them. Give back my deposited amount 10000BDT to my bkash number. (Bkash personal no. [protected])

Manager sir, I need your personal help for me.

Player id: [protected]
Login no. +[protected]
Last and first deposit : 10000/- BDT

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Update by Nayem Bhueya ahsan
Nov 09, 2021 12:22 pm EST

Hello sir,
After Giving full details of my ID.
They Always Said that they refunded my deposited amount. What a big lie!

1xbet blocked my id 15.10.2020.
From that date still now I am requesting to 1xbet to unblock my id.

They have no humanity. They are so cruel.
They don't forgive any customer mistake.

I forgave many times for my unknown mistake. But they said the same.

Player id: [protected]

Last deposit : 10000 BDT

Deposit date: 15.10.20

Deposit no. [protected] (NAGAD)

Registered mobile no.
+[protected]

NID: [protected]

Update by Nayem Bhueya ahsan
Nov 22, 2021 12:49 am EST

1xbet india page asked me to give Screenshot of Trasaction history.
I deposited at 15.10.2020.
Now 22.11.2021. My NAGAD Apps ( E-wallet)
Doesn't show the transaction history of that day. I contacted Nagad Help center but They didn't give me that transaction history.
I Showed All information to India page but They are not agree to help me.
They demand such like of documents so that i can not manage it.

In video Please check it.
My Nagad Apps Don't show trasaction of that day.

Player id: [protected]

Last deposit : 10000 BDT

Deposit date: 15.10.20

Deposit no. [protected] (NAGAD)

Registered mobile no.
+[protected]

NID: [protected]

Update by Nayem Bhueya ahsan
Nov 09, 2021 12:02 pm EST

Please connet me with Whatsapp ID.
+[protected].

Sir. Please help me

Update by Nayem Bhueya ahsan
Nov 09, 2021 11:59 am EST

Player id: [protected]

Last deposit : 10000 BDT

Deposit date: 15.10.20

Deposit no. [protected] (NAGAD)

Registered mobile no.
+[protected]

NID: [protected]

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Md Alamin Akndo
Rangpur, Rangpur, BD
Dec 03, 2021 5:26 pm EST
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Deposit Problem 1.[protected] 2.8L302H7BMG 3.[protected] 4.[protected] 5.07:17pm 03/12/21 6.2000

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1xBet Re : Transactions in total amount of 30, 050 INR to paydoor9 gateway not deposited

my ID : [protected]

Now again Transactions in total amount of 30, 050 INR to paydoor9 gateway not deposited

This is the 4th time the transaction went through but the amount was not deposited to my betting account..How many times do I have to complain and wait for the return of my deposited money?
this is happening regularly with the payment gateways and taking ages to respond

Following four transactions to Easemykart and Fabshopco happened through paydoor9 gateway.
and i received thank you messages as shown below in the attachment but money did not credited to my betting account

Transactions happened on

27-OCT-2021 : Ease My Kart 5000 INR
27-OCT-2021 : Fabshopco 4500 INR
30-OCT-2021 : Ease My Kart 5000 INR
31-OCT-2021 : Ease My Kart 15550 INR

Note : just to prove that you do not go through the messages and send the standard message saying to reach facebook page..Do not just send me standard mail suggesting to reach out to Facebook page..as they suggested on facebook page i've written email with all the details and bank statement to support page and they send me message to reach facebook page and i ended up here and lets see what you sugges

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Update by d boddu
Nov 13, 2021 6:32 am EST

Oh Really? I've already done that and i received standard message to reach out to facebook page

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Update by d boddu
Nov 12, 2021 3:27 am EST

This is on facebook page and the response is to send it to email support...and when i send it to email, the response is to reah the facebook page...do you think the customers are fools to go hear and there..this is fraud

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Update by d boddu
Nov 10, 2021 6:15 pm EST

no matter where ever i post, i am not getting any response

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inform2tuhin
Lucknowq, IN
Nov 20, 2021 10:17 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Please don't fool and rob people hard earned money like this. That guy is already stated that he is continuously 1xBet team from a long time but no one is intended to respond to his message and resolve the issue. Like this you are are running your firm and claiming yourself a big brand in bookmaker market. No customer care support is there, the email support is not replying the to messages. I am also a victim of this situation and following up with customer support from last 22 days but you people are maintaining your brand by not responsive.

It's very really disappointing and frustrating, either mention directly that you people will not revert back the amount or resolve the issue earlier, so the customer will keep their expectation based on that.

I request all the people through this platform please switch your account to other reputed bookmakers like bet365, betway etc. or you will face this kind of consequences from 1xBET.

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1xBet 1xbet cheating reply, not resolved.

Hello Complaints board MD,

1xbet always reply me with fraud.
They told me, My deposited was refunded.
What a big lie ever!

They blocked my id with full amount 28898/- BDT. There was 10000 BDT my deposited amount.

I requested to India Facebook page to Give back my deposited amount. They said the Same.

Last time I requested them. Give back my deposited amount 10000BDT to my bkash number. (Bkash personal no. [protected])

Manager sir, I need your personal help for me.

Player id: [protected]
Login no. +[protected]
Last and first deposit : 10000/- BDT

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Without reason block my account please open my account was posted on Nov 20, 2024. The latest complaint The money did not arrive on the bank card was resolved on Oct 28, 2024. 1xBet has an average consumer rating of 5 stars from 1323 reviews. 1xBet has resolved 1086 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 2 2 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 0 0 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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    Nov 21, 2024
1xBet Category
1xBet is ranked 11 among 91 companies in the Gambling category

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